Staff was very friendly and extremely supportive. My suitcase was damaged during the flight, and receptionist took it to the tailor to be fix for 50 RS ($0.70). We have ordered a car through the hotel for the whole day of sightseeing. The hotel staff made all the arrangements for us and even got involved in the price negotiations. The staff was diligent in waking us at 3:30 am. Complementary drop off to the airport, drinking water and WIFI in the room were a plus. Hotel restaurant for dinner was just OK, but Indian/western breakfast was nice and plentiful. We would recommend this hotel highly.
It is about 30 km away from Colaba, South Mumbai, and the place where tourists go. Traffic is bad in both directions, so if you want to go there, allow 7 to 10 hours for the trip to be enjoyable.
Note of advice: most pre-paid taxi drivers do not know where the hotel is, so bringing a printout of a map is a huge plus, if you do not what to be driven in circles.