Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
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Reviews of Sheraton Samoa Beach Resort

4.5 out of 5
Sheraton Samoa Beach Resort
Entrance Road, Mulifanua

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 509 reviews" "
Rating 8 - Good. 201 out of 509 reviews" "
Rating 6 - Okay. 88 out of 509 reviews" "
Rating 4 - Poor. 27 out of 509 reviews" "
Rating 2 - Terrible. 10 out of 509 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience close to the airport, easy check in, nice clean accommodation. Would stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Murray and Allison

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely facility with beautiful little beach. Unfortunately even though water sports, ie kayaking were advertised as available, major reason for booking. There were none available once we were there.
Stayed 1 night in Mar 2024

10/10 Excellent

Laine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Neha

Stayed 1 night in Feb 2024

6/10 Okay

Selovi

Travelled with family and small children
Air conditioning don't work well
Stayed 2 nights in Jan 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff absolutely brilliant in all ares, food & drink fantastic, huge effort into covid disruption being made, we were made to feel special
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2024

8/10 Good

Okusitino

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Jenny

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was disappointed overall with the property, has gone downhill since we last stayed there.
Stayed 11 nights in Dec 2023

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and helpful, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Oliva

Stayed 1 night in Dec 2023

8/10 Good

Iosefa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you staff for letting us check in late due to our flight delayed. I’m so glad to be here.
Stayed 1 night in Nov 2023

10/10 Excellent

Alataua

Liked: Cleanliness, staff & service, property conditions & facilities
The property is right by the beach! The Spa option is amazing very relaxing and outside where you don't need to your sound machine for birds or ocean sound. It's all around you at the SPA! my favorite place to visit now!
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in transit from Pago Pago to Brisbane Australia, and stayed there to freshen up and due to an early morning flight. Sheraton Mulifanua did not disappoint, from our arrival with the friendly service from our Airport Taxi to the easy check in, then porter service. We had a very early morning flight back to Australia and we were not going to be able to attend the complimentary buffet breakfast so they organised fruit, bacon & eggs, ham & cheese sandwiches & banana muffins for us on checkout. We also dined in for dinner and the food we ordered looked great and tasted even better. Malo lava Samoa Tourism, this is what you call Samoan Hospitality at its finest. Can not wait to come back and will definitely bring the family in tow next time!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Shiphrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEST
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service
Didn't like the outstanding bill email after my departure. Made me feel like I didn't checkout right.
Stayed 1 night in Nov 2023

8/10 Good

Elisara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an Amazing Stay here Service was Incredible Breakfast could have more varieties. But overall Staff was Great,Room service Awesome I would definitely come here Next time. Thank you for a Great Stay
Stayed 2 nights in Oct 2023

8/10 Good

Jan

Travelled with partner
Liked: Staff & service, property conditions & facilities
When we arrived someone forgot clean floor it was muddy but after that we’ve got complimentary dinner which was nice.
Stayed 1 night in Oct 2023
Response from Sheraton on 16 Oct 2023
Talofa lava,Thank you for staying with us and we apologies with any inconvenience caused.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing service highly recommend
Stayed 2 nights in Oct 2023
Response from Nesa on 16 Oct 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Like the location close to the wharf and airport. The pool was a great size and the sea was also a bonus. Food was nice and the buffet breakfast had good variety of food. The staff were lovely and accommodating. Only downside was no water sports equipment. No music played around the pool. The rooms need upgrading and deep clean on decks. The swimming towels need a good clean. And would be nice to have gift shop and more activities provided.
Stayed 2 nights in Oct 2023
Response from Nesa on 16 Oct 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

James

Stayed 7 nights in Sep 2023
Response from Nesa on 16 Oct 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jason

Travelled with partner
Liked: Staff & service, amenities
Quiet and very close to airport.
Stayed 1 night in Aug 2023
Response from Nesa on 16 Oct 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, room comfort
Had a great stay.weather was wonderful.Accomodation was comfortable spacious and clean.However room was in need of a makeover.Staff were friendly and helpful.However there was no kayaks snorkeling gear or entertainment facilities which was disappointing
Stayed 7 nights in Aug 2023
Response from Res on 30 Aug 2023
Thank you for taking a moment to share your experience at Sheraton Samoa Beach Resort. We are so pleased to hear you found accommodation and staff to your liking, and we are looking at refurbishing our rooms in the coming months. We look forward to welcoming you back again soon. Faafetai tele lava

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Trisha

Disliked: Cleanliness, property conditions & facilities
Facility needs a lot of updating, our room was old and there’s stains in the bathroom floor. Towels and beddings were so old. I’ve been there so many times, used to be the best in Samoa.
Stayed 1 night in Apr 2023

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 everything 5 stars, staff, food, pool, room and amazing massage
Stayed 1 night in Jun 2023
Response from Nesa on 17 Jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from Nesa on 17 Jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nesa on 17 Jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located on the most beautiful beahes. The buildings and rooms are generous in size and beautifully crafted. We loved our stay and the staff were wonderful.
Stayed 7 nights in May 2023

10/10 Excellent

Kathleen-Cassey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Lots of food options and all of what we tried was delicious. The resort itself was nice and quiet so it was really relaxing spending days by the pool (drinking cocktails which were really good). The room was really nice and spacious. The staff in particular were fantastic, really friendly and attentive - the best service we had from any resort during our trip! A couple of the facilities/activities (water sports and casino) were not yet opened up but that didnt bother us as we spent most days in the pool. Looking forward to coming back on our next holiday over.

6/10 Okay

Annie

Travelled with family
Convenient to ferry & airport. Beautiful grounds & nice pool. Old hotel, cracked plate glass door in our room, overpriced at $388 AUD/ night - transit hotel.
Stayed 1 night in May 2023

8/10 Good

Tevita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far better then what I had expected ❤️😎.
Overall it was an amazing experience & awesome hotel. The staff were so friendly, accomodating/ helpful & kind. From the gardeners to the cleaning staff to the reception everyone was lovely. It is a lit far from the main city where most of my shopping was done. However I had a good driver who was affiliated with the hotel that came in handy. Breakfast was included so that was good & it was always delicious. The only thing was sometimes I had to ask for additional water because they didn’t leave any after housekeeping. The beach, rooms, pool’s & restaurants were all amazing.
Rooms were large, tidy with A/C.
The ocean view from my room.
Open air all you can eat breakfast buffet eating area.
Meals were always fresh & with generous servings. I paid in AUD so exchange rate was good.
Stayed 10 nights in Apr 2023

10/10 Excellent

Neran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at the Sheraton was wonderful, staff were very obliging, food was great and the views from the resorts location are picturesque...Thank you all at the Sheraton!

8/10 Good

Erin, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Sheraton Resort in April 2023. We spent 7 nights in Room 423 - a King Oceanfront room. The resort shows the results of having been shut during Covid but work is ongoing to bring it back up to spec. Our room was clean and well appointed with a beautiful view out to the beach. Shower facilities a little bit old and housekeeping was a bit hit and miss. Dining options were limited but the food was of good, high quality. Complimentary breakfast was excellent. All of the staff were polite and efficient. Pool area is outstanding and the beach very close by. Overall we would return

10/10 Excellent

Raymond, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, food was better than expected and the staff were all very nice
Stayed 3 nights in Apr 2023

8/10 Good

Marcelina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place, big rooms and beautiful nature around !🇼🇸❤️🎶
Stayed 1 night in Apr 2023

4/10 Poor

elie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average food average service ,very limited activities , bar was terrible out of some sort of juice or alcohol one day here one day there couldn’t make the cocktail u order, pool not cleaned early enough , staff friendly but need lots of training on customer service , I feel ripped off tone honest 😔
Stayed 9 nights in Apr 2023

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
AmaZing experience
It was an amazing experience! All staff are very friendly and welcoming!! I was treated like a princess .. I made a little complaint about the noise close to my room and they gave me an upgrade to a bigger and amazing room !! Also I’m my birthday staff made a surprise with a cake and sang Happy birthday in both English and Samoan .. a big shout to the manager Khan and staff Victoria ! Thanks so much !! The beach was like a paradise!!
Stayed 5 nights in Apr 2023

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a late flight departure, be sure to either stay at the Sheraton the night before with the awesome 12noon check out! Allows for a last minute swim in the sea and pool as well as breakfast, and plenty of time to pack for the 5-10minute drive to Faleolo Airport. Staff are wonderful too!
Stayed 2 nights in Apr 2023

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are amazing and still the best setting in Apia but it needs to recover it’s maintenance after covid lockdown and regain its former glory
Stayed 5 nights in Apr 2023

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and 20 month old stayed here for a week and had the most wonderful time. The staff were super friendly, helpful and couldn’t do enough to make sure we had a wonderful time. They went above and beyond to make sure my son was looked after with everything he needed. Despite some things still not being open again since covid (which is completely understandable) we loved the private beach, the pool, the activities (including babysitting and amazing massages) and are looking forward to coming back in a year or two - I’m sure it will be even better after being back up and running for a bit longer post covid. It was definitely our favourite stay in Samoa. Special mention to Khan, Mataliu and Victoria for making our time so wonderful (though so many others!). Thank you 💗
Stayed 2 nights in Apr 2023

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton is the best place for family vacation in Samoa. Quite and clean environment.
Stayed 1 night in Apr 2023

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with such friendly staff. Lots of space great service would highly recommend.
Stayed 1 night in Apr 2023

8/10 Good

Jason

Stayed 10 nights in Mar 2023

10/10 Excellent

Sasharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

6/10 Okay

Russell, Broadbeach Waters

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023