I had book 2 rooms, I rang the hotel about 3 hours earlier that we will be arriving at around 7pm.
On arrival there was a tourist bus arrived and we were forced unload or 10 luggage in the rain, as a family of 5, we where forced to sit on the side until all the bus of around 50 where checked in. Finally we were checking in and too find out the the 2 rooms were on 2 levels as the hotel was full. I replied to the receptionist that I had booked these rooms months in advance and here reply was there are now rooms available. I told her that I had rang earlier too advise that we will be late, it was like water of a ducks back.
I asked where can I park our van it was just under 2 m high and could not go under the car park, she replied drive around the long driveway and there are Parking around. Finally park and my son and I ran in the rain back to the hotel.
Finally we moved once again our luggage up to the roooms to find out the triple room was a smoking room. I rang reception and they advised that the hotel was. Full.
Not much sleep that night with the intense smell of smoke.
Breakfast was ok, if you are an expresso coffee drinker, you will be disappointed like in most hotels in Northern Germany, a push button coffee machine.
In the morning once a we moved all our luggage back down, on checkout they asked as usual how was your stay, I complained about everything and looked at the computer screen and said that smoking room
She will deduct 50 Euros for the inconvenince