Muak-dong Holidays

Rooms are elegant clean and very nice. Ask for AC remote. Ours squealed after a while, so turned it on and off. Great restaurant and gym in building.

The staff are excellent and are very helpful in giving you help when you need it. They also speak an array of different languages; I’ve heard Japanese, English, and Korean which I would say is an indication of professionalism and diversity which I have lots of respect for. The room itself was very quiet, clean, and comfortable. The housekeeping was also professional, quick, and friendly. In regards to transportation, the Guro Digital Complex Station (Exit No. 6) is the closest station to the hotel. I would say the travel time to and from the more touristic areas such as Myeongdong and Itaewon are quite far but I would say that with Seoul’s efficient transportation it’s quite okay. But some notable areas are close such as: Hongdae, and Gangnam. Given my comment above, the hotel is around some pretty good areas that I would say aren’t advertised as much, such as Kkalkkal street. I would also add on that there are excellent restaurants around the hotel that are cost friendly. All in all this is an excellent hotel! The front desk staff are excellent hard workers and are diverse in speaking an array of different languages. Thank you Shilla Stay at Guro for enriching my experience in Korea! God Bless.

except parking system, everything was good!

While the hotel itself was fine and the room was clean and comfortable, I ran into a situation with the hotel where items in my room were mistakenly removed during cleaning and they were unable to find all of the items that were discarded - I lost pajamas, personal slippers brought from home and my undergarments. The staff were quick to take control of the situation and kept me updated on the situation, reviewed CCTV footage to determine what happened and did try to compensate for the missing items. I still don't know the full situation as to HOW this even happened but I do appreciate that they tried to resolve it and were communicative throughout the process.

Hotel is conveniently located in Myeongdong area, near restaurants, shopping and train station within walking distance. The room is quiet and bathroom is spacious. Bottled water is provided each day when the room is made up. The bed mattress is comfortable except the two pillows provided are very soft. Firmer pillows are recommended.