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Reviews of Protea Hotel by Marriott Umfolozi River

3 out of 5
Protea Hotel by Marriott Umfolozi River
Off The N2 40km from Richards Bay, Mfolozi, KwaZulu-Natal

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 14 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Nqobile

Travelled with group
Disliked: Staff & service
My booking did not reflect and had to stay in a room i did not book.
Stayed 1 night in Apr 2021

10/10 Excellent

Jabulile

Liked: Staff & service
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Needs better customer service
We had to wait past the check in time to check in, no consideration was given for the wait. I paid when booking via Hotels.com and the was charged again when checking in (this double charge was reversed) no consideration was given for this. Rooms were clean and tidy but the pool needs some maintenance. No help from reception with booking of activities.
Stayed 2 nights in Jan 2020

10/10 Excellent

Dhanashree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel by Umfolozi is the best
my stay was amazing. I will be going back during the 2020 year.
Stayed 2 nights in Dec 2019

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a conventional hotel. The rooms are not in the main building but are located in chalets. Each chalet contains 4 rooms. This means there is a bit of a walk from the reception area to the room. The distance varies depending on whether you are in one of the chalets nearer the reception or not. Possibly not fun if it is raining. The rooms are large and comfortable. The wifi was fine. I arrived late and left early the next morning so did not eat at the hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Charity

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My very first online booking of redeemed voucher I made was not confirmed, there was nothing they could do to assist me I ended up paying. Had dinner for so sick the next morning running tummy from early hours of the next morning. They had very few variety of food not even hake was available on the menu for breakfast and dinner. They had not Milo or Hot chocolate. I had an aweful experience!
Stayed 1 night in Jun 2019

10/10 Excellent

Phumzile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome, good service an I liked the place. We'll surely visit again
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nite sleep
We had a very good stay. The breakfast was good and the bed was comfortable. The disabled toilet at reception was not clean though. We need mats next to the bed, it can be very cold in the middle of the night or in the morning to put down feet on a cold floor. Please attend to signage, rom the N2, it is confusing.
Stayed 1 night in May 2019

8/10 Good

Gyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Rickey L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were looking for a reasonably priced hotel near a game park and were pleased to find the Protea Hotel. We stayed two nights. The staff was friendly and helpful. The dinner buffet was excellent but a bit pricey. The hotel was tucked away in a secluded area but convenient to the freeway. Because of the hotel’s isolation I would suggest that they have at least a vending machine for snacks and needed items.
Stayed 2 nights in Nov 2018

8/10 Good

Xolani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Lupindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Odette

Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible family getaway
Was a terrible family get away wont recomend place to family and friends. Was uncomfortable and not safe.

4/10 Poor

Verified traveller

8/10 Good

Mthethwa, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Great

8/10 Good

MA Moabelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, I am happy and support from hotel staff ,satisfactory

6/10 Okay

Herbert

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstig gelegen, komfortabel, mit Service-Defizit
Das Protea Umfolozi River liegt günstig, um die Nationalparks Hluhluwe-iMfolozi und St. Lucia zu besuchen. Die Anlage mit kleinen Wohneinheiten ist weitläufig, das Gepäck muss also schon mal über Treppen gewuchtet werden und der Weg zur Rezeption / zum Restaurant kann etwas länger sein. Unser Zimmer war sehr geräumig und mit einem äußerst bequemen Bett und eines sehr angenehm funktionierenden Klimaanlage (ohne Zug) ausgestattet. Die restliche Zimmerausstattung war jedoch ein wenig "schräg": Der Badbereich war lediglich optisch abgetrennt, die Toilette hinter einer halbhohen Wand aus Milchglas "versteckt". Die Nacht verlief übrigens sehr ruhig, von der nahen Schnellstrasse war so gut wie nichts zu hören. Der Service im Restaurant erinnerte mich an längst vergangene Zeiten in Südafrika: Das Personal war freundlich und bemüht, aber hochgradig ineffizient. Das kann man als liebenswerte Eigenart ansehen, muss man aber nicht. Wir bestellten Lammkoteletts, erhielten stattdessen aber einen Braten, der jedoch herausragend gut zubereitet war. Vom Fisch des Tages konnte man das leider nicht behaupten. Er war "zu Tode" gebraten und entsprechend strohtrocken. Im Gegensatz zum Preis für Zimmer mit Frühstück war das Abendessen teuer, in Summe war die Übernachtung aber das Geld wert.
Stayed 1 night in Jan 2020

8/10 Good

FILIPPO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Suzana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi, goed verzorgd hotel
Dit was het 1e grootschalige hotel tijdens onze reis, maar we vonden het erg goed. Het hoofdgebouw had een fijn restaurant en bar met gemakkelijke zitjes, waar een goede internetverbinding was. Mooi zwembad!! Diner was "toevallig vanwege een groter reisgezelschap" een lekker buffet en ook het ontbijt lekker. Allebei zeer betaalbaar!! Kamer was ook van alle gemakken voorzien!! Jammer dat er geen wifi was.

8/10 Good

guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bien placé pour visiter le parc Hluhlule
La chambre et l'hotel sont bien et pour ceque nous avions prévu c'était parfait, il y a un service de restauration et c'est bien pratique vu la localisation de l'hotel mais la nourriture était moyenne et assez chère.

8/10 Good

Diana, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prachtige ligging
ideaal om een rondreis te maken en dit hotel te bezoeken, wij hebben dat gedaan met een huurauto

8/10 Good

Christopher, Epinal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to highway yet peace and calm
Very close to main highway - follow signs for Umfolozi River hotel - no signs for Protea! Peaceful and very calm. Staff helpful and friendly. Food good and plentiful. Big beautiful gardens with lots of plants and flowers, lots of birds - and the biggest snail I've ever seen in my life! Imfolozi Park gate is about 30 minutes from hotel. Good place to stay!

6/10 Okay

Gg, Italy

Liked: Cleanliness
Comodo all' aeroporto
niente di eccezionale. colazione minimale sotto il livello degli altri posti. comodo per aeroporto