Junior Suite | Mountain view

Reviews of Palazzo Rosenthal Vesuview

4 out of 5
Palazzo Rosenthal Vesuview
Via Fossa Della Monica, 9, Torre del Greco, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 398 reviews" "
Rating 8 - Good. 121 out of 398 reviews" "
Rating 6 - Okay. 23 out of 398 reviews" "
Rating 4 - Poor. 13 out of 398 reviews" "
Rating 2 - Terrible. 2 out of 398 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Stayed 2 nights in Dec 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay outside of Pompeii! The staff is very friendly and let us park and leave our car to avoid the traffic around Pompeii region, the area is very quiet, and the restaurant downstairs is very good! The included breakfast was good, and the views overlooking Vesuvius and the bay are beautiful! The rooms are quiet and the beds are comfortable, would definitely stay again!
Stayed 1 night in Oct 2023

8/10 Good

ALEXANDER, WHITSETT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I commend Dominica and Antonio for their exemplary service and helping welcome us in the property. The hotel is near Pompeii and Herculaneum, two important archeological sites. The seafood dinner was great. The hotel has a great view of Vesuvius and the Gulf of Naples. The reason that my rating is not a perfect 10 was that when I was paying for my hotel bill on the last day, the credit card machine did not work as it did not connect to the network and this is bad for a 4-star hotel whose guests pays by credit card. Nothing was wrong with my credit card, but the hotel staff said their machine could not connect to the network. They suggested I pay via PayPal. I did, but PayPal charged me a very bad exchange rate. My credit card uses the most current exchange rate and that day it was around $1.05 US dollar to 1 Euro, but Paypal's exchange rate was $1.10 US to 1 Euro. I ended up paying $20 more, and that $20 went to Paypal. I was penalized $20 since the hotel's credit card machine did not work. My advice to the hotel owners - get 2 or 3 machines and make sure it works. I would never use Paypal again to pay for a foreign hotel, because they make big money off the exchange rate. I lost $20, because of this. Not happy about this aspect. This is a logistics aspect that the hotel can solve, and I advice they get a better system. This is the first hotel whose credit card system does not work, and this is a 4-Star hotel. Please correct this logistics problem.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
It was fantastic. The people working there are very friendly and professional. The restaurant at night was amazing very fresh and tasty.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
When the balcony of your panoramic room/floor has views on one side to Vesuvius and the coast down to Sorrento, overlooking Capri on the other, you know you’ve chosen a great hotel. Staff just lovely; prices much in keeping with 4* peers. Pool refreshingly cool & location handy for both Ercolano & Pompeii
Stayed 7 nights in Sep 2023

10/10 Excellent

Dylann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 10 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Wonderful Staff
The hotel is beautiful and in a lovely spot. The staff were so helpful and friendly, from giving advice to shuttling us down to the train station, nothing was too much trouble. The pool was and added bonus and made the hotel an absolute winner! Would definitely recommend.
Stayed 5 nights in Sep 2023

10/10 Excellent

MJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were even better. They went out of their way to make our stay (and from what we saw, the stays of others) as enjoyable as possible. I would recommend this hotel to all.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Loved our stay here! The hotel staff were so kind and treated us like family. Gorgeous hotel and stunning views. About a 10 minute drive from a street with many restaurants (highly recommend Capri Blue). Loved this hotel and very cute breakfast. The hotel staff were very accommodating. The rooms are spacious. Really enjoyed our stay here!
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was very nice, it also looked like a very nice property to host a wedding. Our room in general was very good, the only thing I would say, is that the bathroom needs to be re-grouted and recaulked other than that my wife and I had a nice time. The staff was very accommodating and helpful. They also offer a shuttle service if you want to go to one of the docks to take a ferry to the isle of Capri.
Stayed 3 nights in Aug 2023

10/10 Excellent

Norrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner and Manager were very hands on and eager to please the guests and help in any way they could to make their/our stay in their hotel as pleasant and comfortable as possible. Upon our arrival, we were greeted with a lovely meal and wine and our room was upgraded so that we had the beautiful view of the Bay of Naploli and the Island of Capri every day. The staff were all very friendly and spoke excellent English. They were respectful but also fun. Breakfast was my favourite time as it was in a beautiful sunroom glazed all around and very spacious..bringing the outside in with beautiful coloured plants. Breakfast menues were excellent also. Antonio, The Manager, is one of the best we have had rhe pleasure to meet. He offered his services to organise trips for us to Pompeii with personal guide and Herculaneum and the City of Napoli Museum to see the artifacts from Pompeii and surrounding areas. He was genuinely pleased to help make our stay there as pleasant and informative as possible and really went over and beyond for us. The owner, Luciano, of the hotel was also hands on at breakfast greeting his guests and serving too. Plus he cooked for us as well on a few occasions and he introduced us to fish (sea bass) with pasta!! Delicious! He also was available to take us and guests to various places of interest like Pompeii and come back for us at a specific time or we could call when we wanted to be collected. If he was a real gentleman too. Lovely relaxing hotel.
Stayed 6 nights in Jun 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and property!
The staff at this hotel is simply amazing! The property is above the traffic of Naples in a lovely setting. Beautiful pool and accommodations. So wonderful to come back to after a busy day at Herculaneum and Villa Adriana.
Stayed 2 nights in May 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good but one big bad.
Five nights.. clean, spacious rooms and friendly and accommodating staff. However, one big problem: this hotel has a ‘banquet’ room where 4 out of the five nights we were there, parties were going on with loud booming music, loud fue and sometimes children playing and shouting in the parking lot and around the hotel. Sleep was impossible during this time.
Stayed 4 nights in May 2023

10/10 Excellent

frantisek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service
Very nice property. The staff was great. Very good value for the price.
Stayed 2 nights in Apr 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen was the most wonderful help! She was so pleasant and kind and made everything so easy for us. We loved the view of Mt. Vesuvius and the beautiful sunsets. It was also very convenient to the places we wanted to see (Mt. Vesuvius, Pompeii, and Herculaneum). If you are traveling by train, make sure you know how to get there. We assumed since it had an address in Torre Del Greco that we would take the train to there and get a taxi to the hotel. No taxis and they could not come pick us up! Apparently, there is another train station closer to them. I never really did figure it out after we got there. Anyway, our mistake. The food was excellent, especially if you like seafood. Very well prepared. An overall wonderful experience.
Stayed 5 nights in Oct 2022

4/10 Poor

Marek Edward

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly and helpful but hotel was difficult to get to (we were let down by the hotel transfer at the train station) and the rooms were very shabby. Loose cables and fittings and flickering lights throughout the room. On our last night music was blasting above our room until midnight which ruined the experience for us.
Stayed 3 nights in Sep 2022

8/10 Good

Susie

Stayed 1 night in Sep 2022

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 4 nights in Sep 2022

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. Our room was big and clean. The dinner was excellent.
Stayed 1 night in Sep 2022

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Nice swimming pool.
Stayed 1 night in Aug 2022
Response from Carmen on 22 Aug 2022
Thank you so much for your review...

10/10 Excellent

ZHIFENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice view and super friendly staff
Stayed 1 night in Aug 2022
Response from Carmen on 22 Aug 2022
Thank you so much for your review...

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was excellent! Fantastic views of the sea and mount Vesuvius! Wrap around panoramic balcony. It was a little hard to get to, but so nice. The staff were amazing and friendly. Would stay there again absolutely!
Sea view
Pool
Stayed 2 nights in Jun 2022

8/10 Good

Neelam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wait staff was very friendly. Clean hotel. Nice view of Mt. Vesuvius It’s in the middle of a busy area of the city.
Stayed 1 night in Jun 2022
Response from Carmen on 22 Aug 2022
Thank you so much for your review...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingggggg!!!!!
Amazing hotel and the staff were fabulous with my 8 year old daughter. Proximity and views to Mount vesuvius absolutely spectacular. Will definitely go back.
Stayed 1 night in Apr 2022
Response from Carmen on 30 Apr 2022
Grazie per la sua recensione..a presto

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Palazzo Rosenthal
Very comfortable stay in a large room with a view of the pool and Vesuvius. The staff were particularly helpful and warm. Plenty of parking and easy access by car to the Amalfi sights.
Stayed 2 nights in Oct 2021

10/10 Excellent

giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on a hilltop where you can enjoy a fabulous view of Vesuvius. The room was spacious, clea, air conditioned and well kept. There is a swimming pool which we didn't use as the purpose of our trip was to walk to the rim of the crater and visit Pompeii. I highly recommend this hotel to those visiting archeological sites in the area. The food is freshly prepared and very tasty especially fritto misto!
Stayed 3 nights in Sep 2021

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

CristinaAlmon, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luciano was an amazing host. He was always making sure we were ok. He was very attentive and treated us as if we were his family. Really appreciate his kindness in taking us to and from the station. The team are wonderful, always going above and beyond anything we needed. The hotel is clean and well maintained. Very pretty swimming pool. We felt safe despite travelling during covid. The location is near pompay and Vesuvius. Every morning we woke up to a gorgeous view of the dormant volcano. Would highly recommend the hotel. We thoroughly enjoy our two week vacation. We want to send our big thanks to Luciano, Carmen and the team and look forward to the next time we go there.
Stayed 14 nights in Aug 2020

10/10 Excellent

Nicole, Sussex UK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional, helpful and friendly. Immaculately clean in relaxing location, up on side of Vesuvius with beautiful views. We used local trains to get around and hotel kindly picked us up from station and dropped us off. Great service. Thank you Luciano and team. 😎
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel amazing staff so helpful and is great to stay here and travel out but a car would be really useful but there is a train station close by Thank you for a great stay in Italy
Stayed 4 nights in Sep 2019
Response from C on 14 Oct 2019
thank you very much for your review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hospitality
The hotel was very nice and clean. The staff were exceptional and ensured that we was catered for. Nothing was too much trouble and they went out of their way to make sure our stay was amazing.
Stayed 6 nights in Sep 2019
Response from C on 14 Oct 2019
thank you very much for your review

10/10 Excellent

beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
high on THE mountain in gracious elegance
fantastic location, charming hosts
Stayed 1 night in Sep 2019
Response from C on 14 Oct 2019
thank you very much for your review

4/10 Poor

carol

Liked: Cleanliness
Disliked: Property conditions & facilities
Sad Hotel.
This place is 4 star quality. It’s set on a beautiful hillside over looking Capri to the south and Vessuvius to the east. The room was beautiful, but the shower and a hose in the bath leaked - a lot. During the night water started pouring from the ceiling. They were sort of - yeah it does that sometimes. Oh and don’t do dinner there. I’ve eaten roadside pizza joints with more ambience. After wonderful food all over Italy, this was disappointing at best and overpriced. Breakfast was average when it could’ve been special as the patio was amazing. I think they just have not been maintaining the place. We drove and it was a terrifying drive up there. If you are going by train, there is no taxi service in the town.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, lovely staff and great food! We had a fantastic time here and would definitely stay again.
Stayed 3 nights in Sep 2017
Response from C on 14 Oct 2019
thank you very much for your review

10/10 Excellent

India

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from C on 14 Oct 2019
Thank you so much

10/10 Excellent

Dee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was named after a planer. I liked that. You really need a car if you stay here. Lovely place, very helpful staff.
Stayed 1 night in Aug 2019
Response from C on 14 Oct 2019
thank you very much for your review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thw prperty is clean the stuff are helpful the location is great. There was aproblem that the amount we were asked to pay at the checkout was different than the amount whene we close the deal through expidia it was taken care off
Stayed 4 nights in Jul 2019
Response from c on 31 Jul 2019
Thank you so much for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Palazzo Rosenthal We stayed at the Palazzo Rosenthal in early July and can completely recommend it. Naples and the Circumvesuviana have been hot and busy, but on the quiet slope above Leopardi we have found the hotel to be a peaceful escape, with a stunning view of the bay of Naples, Vesuvius, landscaped gardens with fruit trees, palms and old olive trees, a gentle breeze and a beautiful swimming pool. Staff have been kind, efficient and friendly, with a shuttle bus to the station (phone the hotel for a lift from Leopardi.) There’s a generous car park if driving, a roof terrace with views not to be missed and good exercise if you choose the walk to the station. The waiters were friendly and dignified, dinner was just what we needed, good choice of menu for a smaller boutique-style hotel, it’s not a resort hotel, but has just what we want and need, including a wrap around balcony with ridiculously beautiful views, excellent room and bathroom, some wildlife watching (birds etc). Fabulous value.
Stayed 3 nights in Jul 2019
Response from c on 31 Jul 2019
Thank you so much for your review!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise beautiful relaxing a taste of la dolce vi
Great food ,great service ,beautiful views, the owner is helpful and friendly , the place is clean, safe, and the pool great after the almafi coast, Pompeii and Mt Vesuvius , I would stay again and recommend tge place to friends and family
Stayed 2 nights in Jul 2019
Response from c on 31 Jul 2019
Thank you so much for your review!

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, room comfort
Great spot between Naples and Pompei
Relaxing hotel on the base of mount Vesuvius, with views of gulf of Naples. Great accommodating staff, great food, relaxing pool. All you could wish for.
Stayed 4 nights in Jul 2019
Response from Carmen on 22 Jul 2019
Thank you so much for your review

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Pool and restaurant were pleasant. Cleanliness of outside and gardens were excellent. Close to tourist sites. Quality of meals were very good. Area outside gates was strewn with litter and rubbish with bins full in local villages. Bedroom cleanliness and daily cleaning was only ok. Cups were not being washed by kitchen. Washed in room and still unclean. Kettle but no tea coffee sugar etc. No complimentary water on arrival. Prices in restaurant were higher than town but as hotel is isolated, limited options to dine, unless driving. The hotel only has 15 rooms and many function areas. During our stay the loud noise was as follows: Friday till 12am Saturday till 3am Sunday till 12:30am. Not really designed for catering for tourists as income relies on events and parties. However price of accomodation is reasonable and off sets this inconvenience to some degree. Note - Hotel replied to arrival comments saying they had discussed with guest, but this was not true.
Stayed 4 nights in Jul 2019
Response from c on 31 Jul 2019
Thank you so much for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with great views, terrace and pool. Staff friendly and helpful. Food really nice, plenty of choice at breakfast. Bit of a hike to the station, particularly as it was so hot. The hotel transport to the station is only available at certain times. Staff should make guests aware of where to buy train tickets, as the station is often unmanned ( the newspaper stand on the Main Street, opposite the church) The pool was lovely to come back to after spending the day sightseeing.
Stayed 5 nights in Jun 2019
Response from Carmen on 8 Jul 2019
Thank you so much for your review!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
The hotel is beautiful with very friendly and helpful staff. The view outside was amazing. The local area around the hotel. Not so much. Don’t recommend walking anywhere. Roads are so narrow and people drive crazy up and down those roads. Very nice restaurant 2min drive down the street called Beer Garden was also amazing. Would definitely recommend this hotel to anyone.
Stayed 3 nights in Jun 2019
Response from Carmen on 8 Jul 2019
Thank you so much for your review!!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Carmen on 26 Jun 2019
Thank you so much for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views and friendly staff. Small town location just outside Naples.
Stayed 6 nights in May 2019
Response from Carmen on 27 May 2019
Thank you so much for your review..