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Hotel Palma

4.0 star property
Recharge at this upscale haven where you can unwind in style at our rooftop oasis.

Choose dates to view prices

Near Pompeii Archaeological Park, Hotel Palma offers a luxurious retreat. Indulge in the rooftop terrace with views of the city and treat yourself to spa services or browse through the shopping mall on site. Enjoy free breakfast buffet, stay connected with WiFi, and take advantage of dry cleaning/laundry services as well as coffee shop/cafe amenities.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$272
includes taxes & fees
29 May - 30 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available.

Cots (infant beds) are available for EUR 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Palma pet-friendly?

Yes, Hotel Palma allows dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Palma?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Palma on 29 May 2026 start from NZ$272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Palma?

Self-parking is free at this property.

What time is check-in at Hotel Palma?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Hotel Palma?

Checkout is at 11 AM.

Does Hotel Palma provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Palma located?

Located in the heart of Pompei, this hotel is steps from Shrine of the Virgin of the Rosary of Pompei and 1.3 mi (2.1 km) from Pompeii Archaeological Park. Pompei Amphitheatre and Pompeii Forum are also within 1 mile (2 km). Pompei Station is 7 minutes by foot and Pompei Scavi-Villa dei Misteri Train Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 180 out of 396 reviews
Rating 8 - Good. 161 out of 396 reviews
Rating 6 - Okay. 39 out of 396 reviews
Rating 4 - Poor. 11 out of 396 reviews
Rating 2 - Terrible. 5 out of 396 reviews

Reviews

Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great service and location
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Honor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the staff were exemplary - I would definitely recommend using as base for going to the archaeological parks! Perhaps not the best place to stay if you love a hotel breakfast though…
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the rooftop view of the mountain. It was a great place to enjoy a glass of prosecco and enjoy the sunset.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very warm welcome, excellent hotel, wonderful breakfast and friendly staff. We were with children and it is lovely short walk to Pompeii ruins
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful with any questions and parking. Great location to walk around the town. Very clean and comfortable beds
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Lalitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice clean rooms. Breakfast was very good too.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, kind and attentive staff, street noise was very loud but that can't be helped. Accommodations were clean and comfortable
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was amazing, the staff was very affirmative and great to deal with! We highly recommend this location!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sudipta

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to the entrance to Pompeii. Simple, clean room.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Joseph Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A small hotel with fantastic staff. Pompei ruins 5 minute walk. Plenty to do around the area with good travel links. If we go back, we'll stay here again.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Lianquan

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the city center. Very busy streets but excellent sound proof windows to make the room quite. Very convenient for eating out, shopping. Minutes from Pompeii park. Very friendly staff helped us parking and check-in in.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kornel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Even helped us to get tickets online to get to mount Vesuvio. Parking right in front. Breakfast included. Usual selection of cold cuts, bred, coffee, tea, cereol, breakfast cakes, yogurt, juices etc. Room was nice and clean. Bed comfortable. Location is perfect. Just a few mintues walk to the ruins entrance and plenty of great restaurants. I definitely recommend it.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Stephen C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pompeii

Nice location behind Sanctuario. Busy street but noise dampened for sleeping with metal shutters. Nice breakfast. Staff helpful. Hotel about 20” walk from archaeology site
Stayed 1 night in Apr 2025
Verified

8/10 Good

Schandel

Good value for money. Good location. The shower needs some attention though but just a new showerhead and it would be great. The breakfast here is excellent. Highly recommended.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Mary-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the sites and restaurants.

The Hotel Palms is absolutely perfect for exploring the sites of Pompeii! It’s about a 12 minute walk away to the main entrance and a great hotel for staying with kids. The rooms were really comfortable and the breakfast was absolutely fantastic however the best part was the staff. They were super friendly and always wanted to be helpful. We would definitely stay here again!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and attentive service. Beautifully decorated. They accomodated an early check-in.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent from check in to parking. Hotel Palma was well situated and convenient to city core. Thank You, Tony
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

CESAR O.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Palma is a great location to visit the Pompeii Archeological site and also the Pompei Basilica (a must visit) and then have restful night in an elegant comfortable room, to wake up to a delicious breakfast in the morning. Recommended.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Christina E

Liked: Cleanliness, staff & service, amenities
Staff was responsive. Breakfast was good and had a variety of options. The room that sleeps 4 was small but clean. We are 🇨🇦, there were no clothing irons. Property does have a small lift.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Nicholas

Disliked: Amenities
Good location central to Pompeii. Limited meals available at the restaurant. Buffet breakfast very limited. Staff friendly and helpful. Convenient for the Circumvesuvio train line.
Stayed 7 nights in Mar 2024
Verified

6/10 Okay

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, great location

Great location for a trip to Pompei and Vesuvius. I’d probably suggest it’s more like a solid 3 star hotel, staff were good with an authentic feel but the rooms need a bit of repair and updating. Size it was okay for two adults and two kids and price wasn’t bad for the location but I’ve not really had local comparisons.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Staff all spoke excellent English and were incredibly helpful and friendly. Rooms were clean, large, and well kept. Wonderful views of the city/Vesuvius, and the outdoors patio was lovely. Super convenient location close to the Circumvesuviana metro line, and easy walking distance to the Pompeii ruins, many restaurants (Na Pasta was our favorite!), and gelateria. Favorite part of our trip was the time in Pompeii. You won't go wrong staying here!
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived for check in a bit on the early side, and there was someone there to get us into a parking spot. The staff overall were incredibly helpful and accommodating. We loved the balcony and beautifully tiled bathroom with a deep bath tub. The rooftop terrace provided splendid views at sunset, and having it be within easy walking distance of the Amphitheater entrance to the Pompeii ruins was perfect. I will say, the honking and traffic sounds from the street were very easy to hear through the window. If that is bothersome for you, definitely bring ear plugs to sleep with. Breakfast the next morning was huge, varied, and delicious. The fresh squeezed blood orange juice was my favorite. Overall, a wonderful experience.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Raven

Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay at Hotel Palma. We stayed in a family room which worked out great for us (a family with children). The staff was mostly very friendly and welcoming, with the exception of the very grumpy breakfast attendant. We stay at a LOT of hotels and this is the worst breakfast experience we've ever had unfortunately. Usually, when there is a buffet, you are allowed to stay at the table and finish your food even past the time a buffet is officially served. The staff will usually just put away the food and let you stay at the table. Not so at this hotel. As soon as the clock hit 10am, the breakfast attendant turned off the light in the room (to signal us to leave) and started very aggressively putting the buffet away while sighing and rolling her eyes when we had the gall to stay 5 min past the end of breakfast time. That put a bad taste in our mouthes - literally. Also, the breakfast food was very old and - with the exception of some of the pastries - was not changed out during our entire stay. The same moldy ham was served on day 1 and day 4. We are pretty sure the bacon and eggs were reheated as well. The juice had flies in it and was not changed out in between days. So while I recommend the hotel itself - skip breakfast and go get it somewhere else.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very nice: a ten minute walk from the Amphitheater entrance to the site of Pompeii and two minutes from the plaza in front of the Sanctuary. It's less touristy than the area directly beside the archaeological site with some great restaurants an easy walk away. The room had a balcony, comfortable bed and a large (for Italy) shower. The staff was extremely pleasant. We would absolutely stay here again.
Stayed 2 nights in Mar 2026