Front of property

Reviews of Diana Pompei

3 out of 5
Diana Pompei
Vicolo Sant Abbondio 12, Pompei, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 464 reviews" "
Rating 8 - Good. 168 out of 464 reviews" "
Rating 6 - Okay. 36 out of 464 reviews" "
Rating 4 - Poor. 7 out of 464 reviews" "
Rating 2 - Terrible. 0 out of 464 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daphney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Lovely place to stay in when in Pompeii. Found the staff friendly and helpful. The room was clean and comfortable. Located near the Pompeii ruins so was able to walk back after my tour and walking distance to the train station. Such a great place to stay in. I Would definitely recommend it to others.
Stayed 2 nights in Nov 2023

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel easy walking to Pompeii with good restaurants near. Highly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Lovely hotel, very clean, friendly staff. Perfectly situated for trains,buses and restaurants.
Stayed 4 nights in Sep 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complains about the hotel. Close to the main attraction.
Stayed 2 nights in Sep 2023

10/10 Excellent

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Pompeii visits
This was a nice looking hotel and very friendly. Split over two buildings though which was a pain when two friends were in other block.
Stayed 4 nights in Aug 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

10/10 Excellent

Ruby, Perryville

Noisy
Stayed 1 night in Aug 2023

6/10 Okay

Moira

Stayed 1 night in Jul 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived at this property and were told our accommodation wasn’t in the main building but instead two minutes away up the street. We were then walked round to accommodation with signage up for “Eco B&B”. When we asked about this were then told this was a “sister hotel”. Feel free to Google this but Eco B&B is a 2-star B&B and Diana is a 3-star hotel. The difference was clear from the rooms and there was also c.40 stairs to climb with your luggage with no elevator. The B&B accommodation is above very busy and noisy late night bars and restaurants on the Main street in Pompeii. We highlighted we were unhappy about this particularly due to noise concerns and had booked Hotel Diana not this one and were moved back, taking luggage again with us. In terms of Hotel Diana, this is a nice enough hotel for the money paid. Air con and tv work well. Breakfast was basic but nice and bathroom was pleasant. Luggage storage was available the next day. If staying at a peak time I’d just beat my comments in mind and try to arrive early. We were taken aback about what happened and didn’t get an apology at any point.
Stayed 1 night in Jul 2023

10/10 Excellent

Becky

Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Lovely, friendly, helpful staff.
Stayed 2 nights in May 2023

10/10 Excellent

Sodhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pompeii for a weekend
Friendly staff and very helpful
Stayed 2 nights in Apr 2023

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Ilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking and assess better than expected

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful and the staff were so accommodating, helping make our reservations to visit Pompeii and Vesuvius. The continental breakfast was very nice. The only very slight complaint would be we parked in the "extra" lot adjacent to the regular lot and it is a dirt lot so our shoes were completely covered in ashy dirt when we walked into the hotel. Otherwise, all was great and we would recommend staying here.
Stayed 1 night in Aug 2022

10/10 Excellent

Serra

Stayed 2 nights in Aug 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well situated has a lovely garden area and well located to walk to the ruins and plenty of restaurants close by.
Stayed 1 night in Aug 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Joel

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for visiting Pompeii
Rang ahead to confirm time of arrival: extremely friendly and helpful receptionist, who greeted us in same manner on arrival. Good advice for booking for dinner. Abundant breakfast buffet: standard hotel fare. On-site parking adequate (we arrived around 21:00 and found last space) but quite tight for our long estate car. Very convenient for archaeological park and no problem about leaving our car while we visited.
Stayed 1 night in Aug 2022

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfort
Hotel staff were friendly and extremely helpful, whatever the time. Rooms were great, as we're the breakfasts and room service. Best of all, you were in the middle of the town with bars and restaurants within easy reach, all affordable and serving excellent food.
Stayed 2 nights in Jul 2022

6/10 Okay

Steven

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Aarti

Stayed 1 night in Jun 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the train station could not be better. Most important sights are walkable. The shower was way too small. The breakfast was great.
Stayed 1 night in Jun 2022

10/10 Excellent

Miriam Jane

Travelled with family
Liked: Cleanliness, staff & service
Centrally situated and so easy to get to ruins and all sites.Nice selection of restaurants very nearby Staff couldn’t be more helpful
Stayed 3 nights in May 2022

10/10 Excellent

Tiffany Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the three properties we stayed at during our trip this was the best by far.
Stayed 10 nights in Nov 2021

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
an excellent location with good parking. Short walk to the ruins. Extremely helpful receptionist Claudia. Room quite basic but spotlessly clean and good breakfast.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the Hotel Diana was there friendly and helpful staff. They provided directions to a great nearby pizza restaurant, information on Pompeii, and hotel information. Walkable distance to Pompeii. We parked a car overnight and the facility was locked and safe. Thanks
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t pay to upgrade
We booked a superior double room but we did not get what was advertised. There was no full sized fridge/ freezer or a coffee/ tea maker. There was also no kettle but that was provided when I asked. We selected this hotel as we are early risers and enjoy an early morning coffee, had I know this was not to be the case , I would not have paid for an upgrade. Although a kettle was provided, there was no coffee or milk.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in Pompei
Friendly helpful staff at reception and at breakfast. Great spread of food in the morning. Everything was truly great and i'd definitely recommend staying here. Comfort-wise, their pillows were like flat hard pancakes so I'd say they could do with an upgrade there, but it wasnt a crisis. the only other thing i didnt like was that they had those tiny packets of shampoo in the bathroom which personally i feel is kinda wasteful because a packet only contains a small amount of shampoo so it generates a fair amount of trash, meanwhile a refillable container in the shower would be better for the environment and easier to use.
Stayed 4 nights in Nov 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying in Pompei
The location was really good we could walk to the ruins and also able to walk to a bus for mt Vesuvius. The train station to Herculaneum was walkable. There were many restaurants in the area.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in Pompeii
Perfect location for visiting Pompeii and the ancient ruins (only 10/15mins away). With lots of choice close by for eating out for all budgets. Free parking at the hotel was a bonus and a nice garden to sink a beer or two.
Stayed 2 nights in Oct 2019

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Jennifer

Stayed 1 night in Oct 2019

10/10 Excellent

Orchard, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly and helpful. The breakfast buffet was extensive and very good.
Stayed 2 nights in Sep 2019

10/10 Excellent

Vincenzo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay would recommend it. Very clean, great area near everything.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were super friendly and helpful, nothing was too much trouble. Couldn't fault them. The only slight criticism would be we were only given 1 teabag each per day, no coffee and no milk. I do think Expedia advertised the pool in the 'sister hotel' in a misleading way. The pictures made me think it was at a hotel next door when in fact it was a good 20 minute walk or taxi ride costing €10.
Stayed 7 nights in Sep 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring the ruins
Really good, friendly stay. Excellent staff really make this place - so many languages spoken by them, no request is too much trouble. Rooms are clean and comfortable, maybe a little basic but that is reflected in the price.
Stayed 2 nights in Sep 2019

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel was great! Excellent location. Amazing staff. Very affordable and clean rooms.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel with nice staff, well located I would go back to this hotel
Stayed 1 night in Aug 2019

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Francesca on 28 Jul 2019
Dear Chad, We take this opportunity to thank you for the precious time devoted to sharing your experience at our Hotel Diana. What we wish to say to you is how important all the comments shared by our customers are. We are really glad to know that we were able to transmit to you our passion, since we always consider our Guests’ comfort as the highest priority. We sincerely hope we may have the pleasure to welcome back you here. Yours sincerely, Francesca Front Desk

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice back patio area to eat, read and relax. Helpful and friendly staff who can advise on activities and restaurants. Staff speaks many languages fluently other than Italian. If you get the budget room it is fairly barebones (no minifridge) but working aircon, working windows, very clean. PERFECT location. I would highly recommend to anyone who wants time to see the sites of Pompei and visit Mt. Vesuvius.
Stayed 2 nights in Jul 2019
Response from Francesca on 28 Jul 2019
Dear Guest, thank you very much for taking your time to share your positive experience with us at Hotel Diana. We are glad that you appreciated the attentive and dedicated Staff: we work tirelessly to ensure our guests receive the most attentive service. Moreover, we are well-trained collaborators which all have a deep knowledge of Pompeii and its beautiful surroundings; so we are happy to read we have been able to help you arranging your stay. We are glad you loved our garden: all our guests really love to enjoy a drink among our lemon and orange trees, after a day of sightseeing. We also thank you for mentioning the cleanliness of our rooms: hygiene is the best calling card and a Hotel attentive to the cleanliness of the rooms and the most frequented areas makes its customers feel pampered as if they were at home; for this reason we pay extreme attention to it. We hope we will receive you here again soon. Yours faithfully, Francesca Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Francesca on 28 Jul 2019
Dear Guest, We take this opportunity to thank you for the precious time devoted to sharing your experience at our Hotel Diana. What we wish to say to you is how important all the comments shared by our customers are. We really appreciate your feedback, since we always consider our Guests’ comfort as the highest priority. We sincerely hope we may have the pleasure of welcoming you soon! Yours sincerely, Francesca Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Francesca on 11 Jul 2019
Dear Guest, thank you for leaving such a great feedback! We always consider our Guests’ satisfaction as the highest priority. When your travels will bring you to Pompeii in the future, we would love to welcome you back. Warmest regards, Francesca Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Francesca on 11 Jul 2019
Dear Guest, thank you for leaving such a great feedback! We always consider our Guests’ satisfaction as the highest priority. When your travels will bring you to Pompeii in the future, we would love to welcome you back. Warmest regards, Francesca Front Desk

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Francesca on 11 Jul 2019
Dear Guest, thank you for leaving such a great feedback! We always consider our Guests’ satisfaction as the highest priority. When your travels will bring you to Pompeii in the future, we would love to welcome you back. Warmest regards, Francesca Front Desk