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Lovely place to stay in when in Pompeii. Found the staff friendly and helpful.
The room was clean and comfortable.
Located near the Pompeii ruins so was able to walk back after my tour and walking distance to the train station. Such a great place to stay in. I Would definitely recommend it to others.
We arrived at this property and were told our accommodation wasn’t in the main building but instead two minutes away up the street. We were then walked round to accommodation with signage up for “Eco B&B”. When we asked about this were then told this was a “sister hotel”.
Feel free to Google this but Eco B&B is a 2-star B&B and Diana is a 3-star hotel. The difference was clear from the rooms and there was also c.40 stairs to climb with your luggage with no elevator.
The B&B accommodation is above very busy and noisy late night bars and restaurants on the Main street in Pompeii.
We highlighted we were unhappy about this particularly due to noise concerns and had booked Hotel Diana not this one and were moved back, taking luggage again with us.
In terms of Hotel Diana, this is a nice enough hotel for the money paid. Air con and tv work well. Breakfast was basic but nice and bathroom was pleasant. Luggage storage was available the next day.
If staying at a peak time I’d just beat my comments in mind and try to arrive early. We were taken aback about what happened and didn’t get an apology at any point.
The hotel was wonderful and the staff were so accommodating, helping make our reservations to visit Pompeii and Vesuvius. The continental breakfast was very nice. The only very slight complaint would be we parked in the "extra" lot adjacent to the regular lot and it is a dirt lot so our shoes were completely covered in ashy dirt when we walked into the hotel. Otherwise, all was great and we would recommend staying here.
Rang ahead to confirm time of arrival: extremely friendly and helpful receptionist, who greeted us in same manner on arrival. Good advice for booking for dinner.
Abundant breakfast buffet: standard hotel fare.
On-site parking adequate (we arrived around 21:00 and found last space) but quite tight for our long estate car.
Very convenient for archaeological park and no problem about leaving our car while we visited.
Hotel staff were friendly and extremely helpful, whatever the time. Rooms were great, as we're the breakfasts and room service. Best of all, you were in the middle of the town with bars and restaurants within easy reach, all affordable and serving excellent food.
an excellent location with good parking. Short walk to the ruins. Extremely helpful receptionist Claudia. Room quite basic but spotlessly clean and good breakfast.
The best thing about the Hotel Diana was there friendly and helpful staff. They provided directions to a great nearby pizza restaurant, information on Pompeii, and hotel information. Walkable distance to Pompeii. We parked a car overnight and the facility was locked and safe. Thanks
We booked a superior double room but we did not get what was advertised. There was no full sized fridge/ freezer or a coffee/ tea maker. There was also no kettle but that was provided when I asked. We selected this hotel as we are early risers and enjoy an early morning coffee, had I know this was not to be the case , I would not have paid for an upgrade. Although a kettle was provided, there was no coffee or milk.
Friendly helpful staff at reception and at breakfast. Great spread of food in the morning. Everything was truly great and i'd definitely recommend staying here.
Comfort-wise, their pillows were like flat hard pancakes so I'd say they could do with an upgrade there, but it wasnt a crisis.
the only other thing i didnt like was that they had those tiny packets of shampoo in the bathroom which personally i feel is kinda wasteful because a packet only contains a small amount of shampoo so it generates a fair amount of trash, meanwhile a refillable container in the shower would be better for the environment and easier to use.
The location was really good we could walk to the ruins and also able to walk to a bus for mt Vesuvius. The train station to Herculaneum was walkable. There were many restaurants in the area.
Perfect location for visiting Pompeii and the ancient ruins (only 10/15mins away). With lots of choice close by for eating out for all budgets.
Free parking at the hotel was a bonus and a nice garden to sink a beer or two.
All of the staff were super friendly and helpful, nothing was too much trouble. Couldn't fault them. The only slight criticism would be we were only given 1 teabag each per day, no coffee and no milk. I do think Expedia advertised the pool in the 'sister hotel' in a misleading way. The pictures made me think it was at a hotel next door when in fact it was a good 20 minute walk or taxi ride costing €10.
Really good, friendly stay. Excellent staff really make this place - so many languages spoken by them, no request is too much trouble. Rooms are clean and comfortable, maybe a little basic but that is reflected in the price.
Dear Chad,
We take this opportunity to thank you for the precious time devoted to sharing your experience at our Hotel Diana. What we wish to say to you is how important all the comments shared by our customers are. We are really glad to know that we were able to transmit to you our passion, since we always consider our Guests’ comfort as the highest priority.
We sincerely hope we may have the pleasure to welcome back you here.
Yours sincerely,
Francesca
Front Desk
Nice back patio area to eat, read and relax. Helpful and friendly staff who can advise on activities and restaurants. Staff speaks many languages fluently other than Italian.
If you get the budget room it is fairly barebones (no minifridge) but working aircon, working windows, very clean. PERFECT location. I would highly recommend to anyone who wants time to see the sites of Pompei and visit Mt. Vesuvius.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Francesca on 28 Jul 2019
Dear Guest,
thank you very much for taking your time to share your positive experience with us at Hotel Diana.
We are glad that you appreciated the attentive and dedicated Staff: we work tirelessly to ensure our guests receive the most attentive service. Moreover, we are well-trained collaborators which all have a deep knowledge of Pompeii and its beautiful surroundings; so we are happy to read we have been able to help you arranging your stay.
We are glad you loved our garden: all our guests really love to enjoy a drink among our lemon and orange trees, after a day of sightseeing.
We also thank you for mentioning the cleanliness of our rooms: hygiene is the best calling card and a Hotel attentive to the cleanliness of the rooms and the most frequented areas makes its customers feel pampered as if they were at home; for this reason we pay extreme attention to it.
We hope we will receive you here again soon.
Yours faithfully,
Francesca
Front Desk
Dear Guest,
We take this opportunity to thank you for the precious time devoted to sharing your experience at our Hotel Diana. What we wish to say to you is how important all the comments shared by our customers are.
We really appreciate your feedback, since we always consider our Guests’ comfort as the highest priority. We sincerely hope we may have the pleasure of welcoming you soon! Yours sincerely, Francesca Front Desk
Dear Guest,
thank you for leaving such a great feedback!
We always consider our Guests’ satisfaction as the highest priority.
When your travels will bring you to Pompeii in the future, we would love to welcome you back.
Warmest regards,
Francesca
Front Desk
Dear Guest,
thank you for leaving such a great feedback!
We always consider our Guests’ satisfaction as the highest priority.
When your travels will bring you to Pompeii in the future, we would love to welcome you back.
Warmest regards,
Francesca
Front Desk
10/10 Excellent
Verified traveller
2 Jul 2019
Verified traveller
Stayed 2 nights in Jun 2019
Response from Francesca on 11 Jul 2019
Dear Guest,
thank you for leaving such a great feedback!
We always consider our Guests’ satisfaction as the highest priority.
When your travels will bring you to Pompeii in the future, we would love to welcome you back.
Warmest regards,
Francesca
Front Desk