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Reviews of Clarion Hotel & Suites

2.5 out of 5
Clarion Hotel & Suites
1111 Route 73, Mount Laurel, NJ

Reviews

5.4
Rating 10 - Excellent. 104 out of 542 reviews" "
Rating 8 - Good. 78 out of 542 reviews" "
Rating 6 - Okay. 80 out of 542 reviews" "
Rating 4 - Poor. 109 out of 542 reviews" "
Rating 2 - Terrible. 171 out of 542 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

kelli

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Horrible!! Pool closed, no breakfast, all ice machine not working, no hair drying, did not sell soap for washing machine, no extra pillows....everything boarded up with black plastic with COVID written on it.
Stayed 1 night in Sep 2023
Response from cl on 20 Sept 2023
Thank you for feedback.

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property is convenient as far as location. All 9 floors had ice machines that didn’t work. Was told it’s going through a renovation which it does need. Bed was very comfortable and staff was very pleasant. No gym or pool open.
Response from cl on 20 Sept 2023
Thank you for feedback.

2/10 Terrible

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Bathroom had no air fan ventilation room had cigarette odor and cigarette ashes on window seals no ice on any floors had to go down to front desk asking for ice no microwave or little fridge in the room not good experience, elevator had a very strong cigarette smell and could’ve been hazardous to a couple of family members with asthma conditions would not stay at the Clarion hotel in the future
Stayed 2 nights in Jun 2023
Response from cl on 5 Jul 2023
Thanks for your feedback

6/10 Okay

Sue

Dated hotel with no amenities. Waiting for additional surcharge to be credited. 100.00 !
Stayed 1 night in Jun 2023
Response from cl on 5 Jul 2023
Thanks for feedback

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Awful. This building should be condemned. DO NOT STAY HERE
Stayed 2 nights in Jun 2023
Response from cl on 22 Jun 2023
Thanks for your feedback

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was apparently under renovation although we didn’t see any renovations taking place. Ok for one night but wouldn’t recommend.
Stayed 1 night in Jun 2023
Response from cl on 22 Jun 2023
Thanks for feedback.

2/10 Terrible

raymond

Disliked: Staff & service, property conditions & facilities
Horrible.. checked into a dirty room. Bed a mess and towels on the floor. Had to go back to check in desk for another room. Then they charged my card again 2x still waiting for a refund
Stayed 1 night in Jun 2023
Response from cl on 22 Jun 2023
Thanks for the feedback

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells like an ashtray
This place was horrible! The room reeked of cigarettes even though it’s a non-smoking room. We complained and asked to be moved but it would seem all the rooms stink like an ashtray. The elevator makes a noise that sounds like a jackhammer which kept us up all night long.
Stayed 1 night in May 2023
Response from cl on 31 May 2023
Thank you for your feedback and we share with our team.

6/10 Okay

Roberto

Stayed 1 night in May 2023
Response from cl on 22 Jun 2023
Thanks for feedback

2/10 Terrible

Katelyn

Stayed 1 night in May 2023
Response from cl on 15 May 2023
Thank you so much for your feedback and we will take action improving the hotel soon.

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smells so horrible. Ice machine doesn’t work. Room temperature is not adjustable.
Stayed 1 night in May 2023
Response from cl on 6 May 2023
Hello Guest,Thank you for your honest feedback and we are working on our rooms upgrade. I hope to see you again soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever never again
First, when I got there the heat wasn't working at all so it was not only cold outside it was cold inside when I went to call customer service the phones were ringing but nobody was answering so I had to go downstairs and I called from my phone only to find the phone does work but they weren't answering they were sitting in the back watching tv. The non-smoking room, floor, and elevator smelled like smoke along with the hallway and elevators being filthy and leftover food in different areas that were spoiled no housekeeping was available. The room above the room I was in ended up having some kind of flood issue leading to my room being flooded with water in the bathroom from the water coming from upstairs to my room after slipping, falling, and complaining they finally moved me to another room after telling me the maintenance man only comes 2 days a week. I needed the cart to help me carry my groceries to my room which wasn't available so I asked them can they look on the camera to see what floor it can be on and I will go up and get it only for them to tell me the cameras only work at the front desk which makes no sense to me because they have cameras upstairs but claim they weren't working so I ended up going upstairs on each floor still not finding any carts only to go back downstairs get my groceries and bring them up individually only to see the rep looking at the cameras on each floor so they lied about the cameras not working because they didn't want to help.
Stayed 3 nights in Apr 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Jeyranda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible !
Stayed 2 nights in Apr 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

4/10 Poor

Franchessca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
I will never stay there until they do a complete renovation.
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Claire

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty, smelled like smoke everywhere. No ice machines anywhere. Furniture in rooms worn and dirty.
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Robert

Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our purposes
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

10/10 Excellent

Samuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Run Forest Run
They had a 800 watt microwave from the 70's screwed down to an old table. In a common room on floor #4, that had a completely disconnected ice machine stored in it , with 2 other dressers. The microwave was clean. But did not work. No ice neither. No fridge or microwave in the room. Discarded freshley eaten food left there, thrown behind ice machine, and a 40 watt bulb in the room. When i put a flashlight on the bugs scattered.. In the morning the continental "Free" breakfast was in violation. No one attending to cleanliness. Broken Styrofoam cups , open oatmeal slow cooker smelled, bread and bagels left open. Dish of butter left near toaster to rott. Milk , orange juice , and apple juice left unrefridgerated, and were warm. Cut Cookies and cut dried danish cut into 3/4 inch pieces placed in paper cookie wrappers. Tables left food dirty from previous table users. Sheetrock screws holding trim in the 3 elevator walls. Laundry room closed due to Covid. Old heating unit. No venting , no a/c. No lock on window, left open for "AIR". 36° at night on 3/10/23.. Desk tried not honoring advertised Room Rates.
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

6/10 Okay

Milton

Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Mahee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
N/A
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay in this dump
This place is a DUMP. No hot water, a pathetic breakfast with no selection, dirty walls and floors. The room smelled. We were relieved to leave I ran into people on the elevator and felt that they were people living in the building full time. Don't stay here.
Stayed 1 night in Mar 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

6/10 Okay

Lisa

Travelled with family and small children
The rooms are not as advertised. The staff wasn’t very accommodating to my request for a cot. It took fours and my insistence not to leave the desk at the end before the cot was delivered. Ice machines were broken, no buckets provided anyway.
Stayed 2 nights in Feb 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No ice
The ice machines did not work
Stayed 1 night in Feb 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

2/10 Terrible

michele

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I ended up not staying… hotel looks and smells like the projects
Stayed 1 night in Feb 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

4/10 Poor

Paulette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels was overall disgusting
Stayed 2 nights in Feb 2023
Response from cl on 29 Apr 2023
Thank you for your feedback and we will share it with our team

4/10 Poor

Ebed

Disliked: Cleanliness
Stayed 1 night in Feb 2023

2/10 Terrible

Jordan

Stayed 1 night in Feb 2023

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I was so bad I should be refunded. The hotel was dirty , the hallways , the room . It was disgusting. When someone open their door the room door make noise like someone is trying to get in. Very noisy. The alarm went off at 4 am we had to evacuate the building. The staircase was dirty. It was like there was junkies living in the staircases. We left we couldn’t stay any longer. This place should be shut down .
Stayed 1 night in Feb 2023

6/10 Okay

julio

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cigarette and Marijuana smell .there was a fire alarm at 5am and it took about 1 hour to have shut-off. Alots of garbage in the stairs.
Stayed 1 night in Feb 2023

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Amenities
You couldnt use the pool and the place just needs an makeover its dull
Stayed 1 night in Feb 2023

2/10 Terrible

TAREK

Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place!!
The hotel didnt have the room that I reserved, stating it doesnt exist at all. Mived from the first room we were given that had Stains everywhere, giant hole i assume was a crawlspace in closet, food still in fridge from previous guest.. To a room that had no fridge, stains on flior and ceiling and broken window (5th floor), I was told I had to wait for the manager to get towels and when i asked him he said I couldn't get extra towels. The manager was absolutely rude and told me oh well about the reservation. I HAVE PHOTOS BUT HOTELS.COM WILL NOT LET ME UPLOAD!!
Stayed 3 nights in Feb 2023

2/10 Terrible

Adnan

Stayed 2 nights in Feb 2023

10/10 Excellent

James

Stayed 1 night in Feb 2023

10/10 Excellent

DEAJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is po
Stayed 1 night in Feb 2023

2/10 Terrible

Clare

Disliked: Amenities, property conditions & facilities
The rooms are dirty smell like cigarettes and pot. The entire building is dirty, floors, elevators. I left at 9 pm because I could not stand the stench and the dirt.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied 😕
My stay was not good for a couple night out who paid for a king suite and got two queens, with broken lights, and TV.
Stayed 1 night in Feb 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good at all the room was very dirty headboard had an inch of dust on it. Didn’t see it until the morning when I awakened, I was very upset when I realized I woke up with an inch of dust over my head and the bathroom door was busted up big hole covered with white tape over a hole that it couldn’t cover. Over all bad business especially with people still getting the CORONAVIRUS you would think they would have done better.
Stayed 1 night in Feb 2023

4/10 Poor

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty hallway area trash on the ground and smelled like smoke appliances and furniture dated and dingy
Stayed 1 night in Jan 2023

2/10 Terrible

Jhonnel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The Dirtiest room I’ve ever been, wall paint was fading. Cigarette smoke all around the place. Won’t recommend it.

2/10 Terrible

Tyana

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a giant bag of garbage next to our room door that smelled so bad. The tv was broken in our room so we didn’t have a tv to watch. This will never happen again.

10/10 Excellent

Jorel

Stayed 1 night in Jan 2023

2/10 Terrible

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was very disappointed!… walked in to smoke free room and there was a smoke odor dirty towel, and dirty socks on the floor. Had to ask for a better accommodation and got pretty much the same thing without socks or wet towel!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

2/10 Terrible

Wilder

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. All of them were smoking. I was with my wife and daughter daughter and shes been coughing since then. So sad they dont care about people who stay there

2/10 Terrible

charles

Disliked: Cleanliness, property conditions & facilities, room comfort
A HORROR HOUSE
THIS HOTEL IS A MESS INSIDE IT'S LIKE A HORROR HOUSE THE BATHROOM LOOK LIKE IT A LEAK ON THE CEILING IT WAS REPAIED BUT IT WAS NOT PAINTED . THE CARPET THROUGHOUT THE WHOLE HOTEL IS A MESS IT LOOKSLIKE IT IS BACK IN THE 60'S YOU NOT BE HAPPY YOU STAY THERE AT ALL . IT IS A MESS NOTHING MODERN AT ALL
Stayed 1 night in Dec 2022

6/10 Okay

FENG

Travelled with family
From the pictures shown online, I thought it would be a 5/5 good experience. But actually, it is only worth 3/5 at most after I lived there for two nights. The cleanliness is so-so. And I can smell non-friendly flavor in the room. The inside environment is noisy. I checked in on Friday night. There was a party/ball in the ball room in the first floor. The sound can spread to higher stories. I can hear the noise (music) from the hall way of my guest room level. The second night, Saturday night, another party downstairs in the ball room. Noisy. In a word. The breakfast is so-so. It was a to-go breakfast. Not too many choices.

2/10 Terrible

Brenda, Laurel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dated and old