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Reviews of Super 8 by Wyndham Bellmawr NJ/Philadelphia PA Area

2 out of 5
Super 8 by Wyndham Bellmawr NJ/Philadelphia PA Area
341 S Black Horse Pike, Bellmawr, NJ

Reviews

5.8
Rating 10 - Excellent. 53 out of 380 reviews" "
Rating 8 - Good. 93 out of 380 reviews" "
Rating 6 - Okay. 81 out of 380 reviews" "
Rating 4 - Poor. 60 out of 380 reviews" "
Rating 2 - Terrible. 93 out of 380 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

patrick m, bartlesville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and very run down Loud all night at times, would not recommend
Stayed 3 nights in Dec 2021

2/10 Terrible

Godfrey

Stayed 1 night in Dec 2021

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from rs on 30 Nov 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

10/10 Excellent

Anousone

Stayed 1 night in Oct 2021
Response from rs on 30 Nov 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from rs on 30 Nov 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

APRIL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please remove properties like this from your websi
The dirtiest hotel that I have ever stayed at I had to buy $12 in cleaning products before I could even bring my clothes into the room. I bought a plastic drop cloth to put down on the rug because it was so disgustingly dirty. This hotel is being used as an apartments families with bags of clothing and many kids Also, was not serving any breakfast or coffee due to covid the dinning area room looks so dirty I would have eaten anything out of there anyhow. I believe this property should be removed from hotels.com. I was force to stay, because I could not find another hotel in the area. This is a formal request for an refund of my $209.88. I think you should really vent these properties before you promote them.
Dirty carpet.
Disgusting bathtub the shower curtains look like they have blood on it it was hair in the tub
More
The chair look like somebody pulled it out of the dump
Stayed 2 nights in Oct 2021
Response from rs on 30 Nov 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from rs on 30 Nov 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future

2/10 Terrible

Joellyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest most run down place I have ever seen!!! The towels and sheets were not clean, there were burn holes in the mattress pad and don't even ask about the mattress!!! There were spider webs in the corner and dirt along the edges of the carpet. The tub was cracked and the toilet tank cover didn't match the toilet. We were booked for 3 nights but left. NEVER stay here!!!!!!
Stayed 3 nights in Sep 2021
Response from rs on 30 Nov 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

2/10 Terrible

Bruce

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I only stay in my room for a half and hour and my wife and I left and went somewhere else, you could tell my door to my room had been kicked in, they hadn't even finished the spackling or painting yet, won't ever use Expedia again!!!
Stayed 1 night in Sep 2021
Response from rs on 1 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty horrible do not ever stay here
This place is horrible, i mean literally horrible. Please do not stay here unless u dont care about the conditions in which you lay. Bathroom was disgusting, u dont even wanna wash in it. Sheets and pillows had stains all over. It had a weird smell and you could tell the carpet wasnt cleaned in years. Do not say here. There was no covid cleaning standards that was a joke.
Stayed 7 nights in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was extremely dirty. Avoid at all costs.
Stayed 1 night in Sep 2021

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go here under any circumstances
Dirty holes in walls dirty linens without replacements. Holes in blankets.
Stayed 1 night in Sep 2021

2/10 Terrible

Jennell

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They do not change the linens on a regular basis or at least ask if you want the linens changed. The staff (all of them) are very rude. They do not know how to talk to people.And on top of that; you have to jump through hoops to get a refund of your money. DO NOT PREPAY IF YOU EVER HAVE TO STAY THERE!!
Stayed 3 nights in Sep 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

4/10 Poor

Karl

Business traveller
Disliked: Cleanliness, property conditions & facilities
Lasted one hour.
Room was still being renovated at the time of stay. Cigarette burns on sheets and comforter. Tub has exposed rust. Carpet was still wet enough to soak socks. I had to check out early. However Personnel were efficient.
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Suitable for our Purpose
This was okay for a night. It does not have a lot to offer other than its location. Bed was Ok, but not comfortable. There was no coffee maker, but everything else to make coffee. It was quiet because there seemed to be few guests. We wanted to visit Philadelphia, so for this purpose it was very convenient and economical.
Stayed 1 night in Aug 2021

4/10 Poor

Ehsan

Travelled with family
Disliked: Staff & service, property conditions & facilities
old hotel
It is old and needs to be remodel.In their website says breakfast includes but they are not offering breakfast .
Stayed 1 night in Aug 2021
Response from rs on 3 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from rs on 3 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold, black toilet water, sticky cabinets and countertops, roaches, and flies EVERYWHERE! Not once did I complain to the front desk because I also understand a lot of places are understaffed, I purchased my own cleaning products and cleaned the room myself from top to bottom. Scrubbed walls, the floor, shower, toilet, tops and insides of cabinets, etc. Also, in the almost 21 days I had been there I was never once offered cleaning services. Their maximum stay is 14 days, which I wouldn’t be as annoyed by if it applied to everyone, they have a sign that very clearly states there are no exceptions. It’s well known others have been there for months, without this 14 day rule applying to them. Understandably, I don’t know others situations, or if maybe they had been there prior to them creating a 14 day rule. However, I had already been their beyond 14 days and out of nowhere I was told my 14 days is up and I had to leave. After having to deep clean my whole room myself before even bringing any of my stuff in and not adding to their complaints, this was a little frustrating. The man at the front desk is super nice and very helpful.
Stayed 1 night in Aug 2021
Response from rs on 3 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Laurence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The big issue is that there was a cigarette smell in a non smoking room
Stayed 1 night in Aug 2021
Response from rs on 26 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Verified traveller

Travelled with family
Good to stay just for one night.
Before I book, it said there is free breakfast. However they said it is not available due to Covid. In some hotel they don’t have buffet breakfast but they have take out breakfast. Better not to post there is free breakfast if there is not. We are three and toiletries provided for one person only. It is good to stay one night. Planning to stay for vacation I not recommend it.
Stayed 1 night in Aug 2021
Response from rs on 26 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

SDaniel

Disliked: Staff & service, property conditions & facilities
Bad experience
Window clerk was rude
Stayed 1 night in Aug 2021
Response from rs on 26 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs a complete renovation. Some of the staff need professional training.. I can go on, but what's the point. Looks like they're set in their ways. Definitely not worth the asking price.
Stayed 3 nights in Aug 2021
Response from rs on 26 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Joseph Benjamin Piechota

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
rooms were not clean and they smelled like urine
Stayed 1 night in Jul 2021
Response from rs on 29 Jul 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from rs on 29 Jul 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Want return
Very impersonal, Lobby was at locked at all time. All communications was done through a outside window. There wasn't many of the amenity available that was seen during booking.
Stayed 7 nights in Jun 2021
Response from rs on 29 Jul 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!
DO NOT STAY AT THIS HOTEL!!! The manager is the worst customer service person I have ever met in my entire life. She was rude, disrespectful and lacked the ability to communicate and help customers. I needed to move my reservation back one day on my trip because we were behind schedule and they refused to do it, even though I had paid in full prior to arrival. She yelled at me and refused to help me at all. She charged me for a night that I did not spend in the room and I had to pay for a hotel somewhere else for one night. When I arrived I had asked for a rollaway bed for the room, she gave it away that day to another customer, even though I had emailed prior to arrival and spoke to her about it the night before. Traveling with 4 teenage/pre-teen boys, I had to sleep on the floor because they refused to help me or give me my money back so I could go somewhere else. The room was dirty and we had to moved to another hotel by hotels.com because they absolutely refused to help me. One night there was to much.
Stayed 3 nights in Jun 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude. I wasnt sure if it was because i was black or was visiting with children. I was put in a room that we could hear the tv over the air conditioner. I was unable to bathe my kids because of the condition of the bathroom. When i allerted staff about these issues, i was told every room was this bad but i think i was purposely given a bad room. There was no breakfast. Toilet paper , towels or rags. I wasnt able to have my little sister visit my room. I was harrassed and had to have her picked up after checking in. Was a nightmare
Stayed 2 nights in Jun 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it.
The room was gross. The tv didn’t work, we couldn’t be moved. The bedding had burns holes through both beds, the sink in the bathroom didn’t work. And the front desk was more worried about being on her phone than checking in and out. Absolutely terrible.
Stayed 1 night in Jun 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the usual Super 8
Location and desk staff are good but that's where it ends. Room was dirty, stains on the doors and walls. The bed covers were full of cigarette burns, why would you keep using them. I didn't. My stay at the Mount Laurel Super 8 was much better.
Stayed 2 nights in Jun 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property especially on the inside is horrible, the ceiling was falling down, the carpets felt wet in our room. Overall the room needed a lot of fixup work done.
Stayed 4 nights in Jun 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
KS
Service at front desk was very good. However, property appeared run down, too much noise from neighboring room, bath tub had a clog preventing water flowing through easily
Stayed 1 night in May 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

4/10 Poor

Terique

Liked: Room comfort
Stayed 2 nights in May 2021
Response from rs on 30 Jun 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Cesspool
Stayed 1 night in May 2021
Response from rs on 14 May 2021
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying during your recent stay with us. Please know that your feedback is extremely valuable to us and it will be addressed immediately. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Hotel is definitely dated and in bad need of remodeling inside and definitely outside, grounds are overgrown with brush
Stayed 4 nights in Apr 2021
Response from rs on 4 May 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a second floor room . Which Im handicapped . Had a very difficult time climbing steps. The coffeepot in room was broken. Had to gobtoo my storage for my personal coffee maker.
Stayed 4 nights in Apr 2021
Response from rs on 4 May 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from rs on 4 May 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Doreen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from rs on 29 Mar 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Fine for the price
The showerhead in our room wouldnt stay in the up position, couldnt keep a consistent temperature of water, and there were odd black spots on the floor. There was an odor of past smokers, the bed was fairly comfortable. Overall you get what you pay for.
Stayed 1 night in Mar 2021
Response from rs on 29 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Katiana

Stayed 1 night in Mar 2021
Response from rs on 29 Mar 2021
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom tub was horrible paint chipped. I didn’t even want to shower.
Stayed 1 night in Mar 2021
Response from rs on 29 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked into our room and checked right back out within 5 minutes. The blankets on the bed were dirty and had burn holes in them. The room looked dingy and scary. I read so many decent reviews of this facility and was very confused how we ended up in that room. The lady at the window offered another room but I just wanted my money back and wanted to get out of there. Not somewhere I’d ever book again
Stayed 2 nights in Feb 2021
Response from rs on 1 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

devine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointed
i usually love coming to this hotel but this time was disappointing. the service was quick, but the tub wasnt kept clean (paint chipped, looked dirty) i wasnt comfortable with getting a shower. i went to use the bathroom and the whole toilet shifted, the toilet also ran all night. it sounded like it was being constantly used. the bathroom door had also been kicked in before so the door had shoe marks on the outside and clearly couldn't shut properly. also the remote didnt really work. im disappointed i really like this hotel but the second level is more taken care of properly than the first floor. i usually recommend this hotel to people so its a shame. i was excited to use my free night i earned and it was a waste of a night.
Stayed 1 night in Feb 2021
Response from rs on 1 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Oren

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from rs on 1 Mar 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from rs on 4 Jan 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Inexpensive, easy to check in and out. The facility needs some repair.
Stayed 1 night in Dec 2020
Response from rs on 4 Jan 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from rs on 4 Jan 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great location
Stayed 1 night in Oct 2020
Response from rs on 19 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!