Exterior

Reviews of Sheraton Suites Philadelphia Airport

3.5 out of 5
Sheraton Suites Philadelphia Airport
4101b Island Ave, Philadelphia, PA

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 104 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

carolyn, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very polite staff. Hotel is very clean and well maintained
Stayed 1 night in Mar 2024
Response from Leadership Team on 28 Mar 2024
Dear Carolyn, Thank you for choosing Sheraton Suites Philadelphia Airport and for your kind feedback. We are delighted to hear that you had such a positive experience with our check-in service and that our associates left a great impression on you. We also appreciate you mentioning our spotless property. Thank you for being our guest. We look forward to your next visit!Warmest regards,Leadership Team

10/10 Excellent

Nyemiah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how quiet it was!
Stayed 1 night in Mar 2024
Response from Leadership Team on 27 Mar 2024
Dear Nyemiah, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport and for highlighting peaceful accommodations. Our guests' comfort is important to us, and we are glad your room exceeded your expectations. Thank you again for your kind words. We look forward to your next visit.Warmest regards,Leadership Team

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from Leadership Team on 25 Mar 2024
Dear Erica, Thank you for the rating. We are thrilled we met your expectations for a fantastic stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to Philadelphia. Warmest regards, Leadership Team

8/10 Good

Trebor, Lansdowne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was some initial confusion and double booking of the same room because of same last name.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 25 Mar 2024
Dear Trebor, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. While we regret learning about the confusion at the time of check-in, we are happy to see we could quickly resolve the issue and that the rest of your stay with us was enjoyable. Thank you again for your feedback, and we would love to have you stay with us in the future. Warmest regards, Leadership Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant only had 1 waitress so there was a bit of a wait.
Stayed 1 night in Mar 2024
Response from Leadership Team on 23 Mar 2024
Dear Robert, Thank you for the perfect rating of Sheraton Suites Philadelphia Airport. We are sorry for the wait time you experienced at our in-house restaurant. We are grateful for your feedback as we are always looking for ways to improve. We hope that other than this your stay with us was a pleasant one and that you will give us another chance to welcome you in the future. Warmest regards, Leadership Team

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place but parking is 25 extra to get in gate. not specified before i booked
Stayed 1 night in Mar 2024
Response from Leadership Team on 22 Mar 2024
Dear Timothy, Thank you for sharing your experience at Sheraton Suites Philadelphia Airport and mentioning how much you enjoyed our well-maintained property. However, we regret that you were disappointed with the cost of our parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business and hope to see you again the next time you visit the area. Warmest regards, Leadership Team

10/10 Excellent

jennifer, Haiku

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from Leadership Team on 19 Mar 2024
Dear Jennifer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Warmest Regards, Leadership Team

8/10 Good

eliezer, FORT WORTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leadership Team on 14 Mar 2024
Dear Eliezer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon Warmest Regards, Leadership Team

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, property conditions & facilities
rooms were clean. Front desk staff definitely not very friendly.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 11 Mar 2024
Dear Kari, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are pleased you enjoyed our spotless accommodations. However, we apologize for the service issues you encountered with our front desk associates. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Warmest Regards,Leadership Team

10/10 Excellent

Navjit

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating
Stayed 1 night in Mar 2024
Response from Leadership Team on 10 Mar 2024
Dear Navjit, We are incredibly pleased you enjoyed your stay at Sheraton Suites Philadelphia Airport and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Philadelphia. Warmest Regards, Leadership Team

2/10 Terrible

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Leadership Team on 6 Mar 2024
Dear Denise, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warmest Regards, Leadership Team

10/10 Excellent

Al

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always smiling and helpful. It was the best stay I have had in a long time. The breakfast was incredible. I seriously can not think of one issue. I am booking another night in 2 days and I will not even entertain another hotel near the Philly airport. I’m not sure why I have stayed at so many before trying this one.
Stayed 1 night in Mar 2024
Response from Leadership Team on 4 Mar 2024
Dear Guest, We are grateful for your review of your recent stay at Sheraton Suites Philadelphia Airport. It is rewarding to learn that our staff's dedication to service and the breakfast offerings at Vector Restaurant and Lounge contributed to one of the most delightful hotel experiences you have had in a long time. Your decision to return within days is the highest compliment we could receive. It assures us that we are delivering on our promise to provide a comfortable, convenient, and satisfying stay for our guests. We await your return and the opportunity to exceed your expectations once again. Warmest Regards, Leadership Team

8/10 Good

Markithia

Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay at this hotel was great. I did have a few things that would have liked to be better. The TVs in the room are out of date and are not smart TV so you were limited to what you could watch. Also, the coffee pot in my room did not work and when I called down stairs. The young lady said she would send someone up to exchange it, but never did. I eventually did get a new coffee pot when housecleaning came around and she found me one but it was well after 11 o’clock before I got it. The breakfast that cost $25 is a buffet and only had eggs sausage, yogurt and limited fruit. The hotel smelt nice and was clean and the bed slept great. Overall, I will give it an 8/10.
Response from Leadership Team on 28 Feb 2024
Dear Markithia, thank you for taking the time to share your feedback regarding your recent stay at Sheraton Suites Philadelphia Airport. While we are delighted to know that you enjoyed our spotless accommodations, we sincerely apologize for the inconvenience you encountered with your room and for the service lapses. Your comfort and satisfaction are paramount to us, and we regret not falling short in these regards. Additionally, we are sorry for not meeting your expectations with our breakfast offerings. Your comments are invaluable, and we will share them appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Warmest Regards,Leadership Team

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Tom, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Sheraton Suites Philadelphia Airport. We are delighted we could accommodate you during your time in Philadelphia and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.Warmest Regards, Michele Desher-Yost General Manager

4/10 Poor

Chozan, Branford

Liked: Cleanliness, staff & service, property conditions & facilities
Paid parking was too expensive.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Chozan, Thank you for taking the time to share your review. We regret not meeting your expectations and your disappointment with our parking fees. These fees are listed on our website, and we are sorry if this was not communicated to you adequately. Thank you again for your feedback, and we hope you will give us another chance to provide you with the seamless stay you deserve. Warmest Regards, Michele Desher-Yost, General Manager

8/10 Good

ashley

Liked: Cleanliness, staff & service
Everything was good
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Ashley, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

tom

Stayed 1 night in Feb 2024
Response from Leadership Team on 22 Mar 2024
Dear Tom, Thank you for the outstanding rating. We are delighted your time at Sheraton Suites Philadelphia Airport was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Warmest regards, Leadership Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Michael, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice. Traveling next day to airport.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Joseph, Thank you for your feedback. Traveling can be challenging enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are delighted to know that you were pleased with our accommodations and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest Regards, Michele Desher-Yost,General Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great, lady at counter was very helpful and answered all ny questions. Even let me know restaurant was still open
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Neil, Thank you for the complimentary review of your stay at Sheraton Suites Philadelphia Airport, and most notably, for sharing your outstanding check-in experience. Your compliments will be a pleasure to share. We are delighted to have been a part of your journey and look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost,General Manager

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room accomodations. Breakfast left a bit to be desired for $25. And a $75 pet fee didnt sit well because it was not indicated during reservation.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Gerald, Thank you for choosing to stay with us and for sharing your experience. We appreciate your compliments about our accommodations, as well as your feedback regarding the breakfast we serve. We will certainly follow up with our food and beverage team to see where we can do better. Additionally, we regret your disappointment with the pet fee. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. It was a pleasure having you, and we look forward to hosting you again at Sheraton Suites Philadelphia Airport.Warmest Regards, Michele Desher-Yost,General Manager

8/10 Good

Linda, Mount Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we look forward to seeing you again soon. Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Very close the airport, only issue for me was coming in at night I made a loop around twice before I realized I needed to make a U turn to get to the entrance because it wasn’t very well lit.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Janette, Traveling can be challenging enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are delighted that we could provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. That said, we have also taken note of your additional comments, as we are always looking for ways to enhance our guest experience. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Dwana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Dwana, Thank you for the review of your stay at Sheraton Suites Philadelphia Airport and, most notably, for praising our associates, especially the front desk staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost General Manager

4/10 Poor

Jafar

Stayed 1 night in Feb 2024
Response from Leadership Team on 22 Mar 2024
Dear Jafar, We appreciate you choosing our hotel for your visit to Philadelphia. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Warmest regards, Leadership Team

10/10 Excellent

Roshine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was helpful with great conversation.
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Dear Roshine, Thank you for choosing Sheraton Suites Philadelphia Airport and sharing your experience. It is such a pleasure to learn that you enjoyed your stay and had some memorable encounters with our staff. Thank you again for being our guest; we look forward to your next visit.Warmest Regards, Michele Desher-Yost General Manager

6/10 Okay

JAMES

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Clean rooms. Staff was overall nice. Loud guests in atrium and strong smell of marijuana throughout. If I wasn't stating due to a snow storm I would have checked my family out of the hotel right away unfortunately.
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear James, We appreciate you sharing your concerns with us, and we apologize for disappointing you. We strive to provide a comfortable environment for our guests, and we regret this was not your experience. We hope you will accept our apologies for the adverse impression this left; please know that we are grateful for your patience and feedback. On a positive note, we are happy that you loved our accommodations and courteous associates. Thank you for helping us enhance our hospitality, and we hope to be your hotel of choice the next time your travels bring you our way. We wish you all the best with your future travels.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 24 Jan 2024
Dear Elba, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Sheraton Suites Philadelphia Airport soon!Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Carolyn, Thank you for the review of your stay at Sheraton Suites Philadelphia Airport, and most notably, for praising our staff and cleanliness. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Yaitza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great short stay.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Yaitza, Thank you for sharing your feedback regarding your recent stay at Sheraton Suites Philadelphia Airport. We are delighted to hear that your experience was exceptional. We look forward to welcoming you back the next time you are in the area.Warmest Regards, Michele Desher-Yost General Manager

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property, only issues was the toilet ran all night and the tub was absolutely filthy with black stuff on the floor and sides. We had to clean it prior to shower.
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Rebecca, Thank you for choosing to stay at the Sheraton Suites Philadelphia Airport and for taking the time to share your thoughts. We are glad to see from your rating that you had an overall pleasant stay. However, we apologize for the inconvenience and frustration you experienced due to some cleanliness and maintenance issues in your assigned accommodations. Please be assured that we have discussed your candid feedback with our housekeeping and maintenance teams to prevent such issues from recurring. We appreciate your patience and look forward to welcoming you back for a much more favorable experience.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

deborah

Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Dear Deborah, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Sheraton Suites Philadelphia Airport soon!Warmest Regards, Michele Desher-Yost General Manager

6/10 Okay

Christine

Liked: Cleanliness, staff & service
I was stuck in Philly due to flight cancellations so stayed here as it is close to the airport. They advertise free Wifi, but it does not work well at all. The saving grace for this hotel was the bartender at their small restaurant - she was so friendly and it made a bad day much nicer.
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Christine, We are very sorry to hear about your unpleasant travel experience due to canceled flights. However, we are glad we were able to accommodate you and that you enjoyed your time at Vector Restaurant and Lounge. We will definitely share your compliments with our bartender. Having said that, we are sorry to read that you received slow internet connectivity and thank you for bringing this to our attention. We hope to see you soon!Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Krishna

Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Krishna, Thank you for the perfect score. We are dedicated to ensuring our guests depart with memories that last for a lifetime, and your generous rating affirms that we have successfully fulfilled this commitment. We are delighted to have exceeded your expectations, and our team will be thrilled to see the positive feedback. Thank you once more for choosing Sheraton Suites Philadelphia Airport, and we look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Marisol

Liked: Cleanliness
I love it
Stayed 1 night in Dec 2023
Response from General Manager on 14 Jan 2024
Dear Marisol, Thank you for the review and wonderful rating for Sheraton Suites Philadelphia Airport! We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Jose, It is wonderful to know you enjoyed everything about your time at Sheraton Suites Philadelphia Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and helpful for our needs. Restaurant was good as well. If I had any opportunities it would be to update…alot of cosmetic repairs could be done and updated
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Darlene, Thank you for the complimentary review of your stay at Sheraton Suites Philadelphia Airport, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost General Manager

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Classical hotel near airport for nigth stay before going back to airport... rooms are large and clean, staff is efficient and quick with minimal attempts to be nicer than the minimal, restaurant looks unappealing because really looks like an airport one. Really ok for the purpose! Nothing than hotels and parking around, nothing to walk to closeby
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Christian, Thank you for choosing Sheraton Suites Philadelphia Airport, and for taking the time to post a review! We are pleased to know that you had an overall pleasant experience and that our well-kept accommodations met your expectations. However, we regret your disappointment regarding our location and our associates. Thank you again for your feedback, and we look forward to your next visit.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Carl, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Carl, We are thrilled you had an excellent stay at Sheraton Suites Philadelphia Airport, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Navjit

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Navjit, Thank you for choosing Sheraton Suites Philadelphia Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on 9 Jan 2024
Dear Jeffrey, Thank you for staying with us and for your excellent rating of Sheraton Suites Philadelphia Airport. We appreciate you being our guest and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost, General Manager

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and quiet. Dinner was good. Shuttle very convenient. Will stay again in future
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on 9 Jan 2024
Dear Sharon, Thank you for the kind review and for letting us know that your experience was perfect. We are pleased that you enjoyed our shuttle service, and we appreciate you mentioning how much you loved dining at Vector Restaurant and Lounge. Thank you again for choosing Sheraton Suites Philadelphia Airport. We are excited to be your home away from home every time you visit our great city!Warmest Regards, Michele Desher-Yost, General Manager

2/10 Terrible

Justin

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The staff member who checked us in was wonderful. However when i got to my room we noticed the cushons on the sofa were filthy they looked like they semen on them. Additionally there were no sheets on the pullout couch. When i called down to to the FD they told me "theres no housekeeping here now so come down and get the sheets" The bar area was nice the bartenders were off the chain.
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on 9 Jan 2024
Dear Justin, Thank you for choosing our hotel and being our guest. We strive to provide thoughtful hospitality, and we regret to learn that you found this to be inconsistent during your time with us. We apologize for the service concerns and have followed up accordingly to improve our performance in these areas. We are also sorry for the cleanliness issues you encountered and have shared your comments with the appropriate individuals to take the necessary action. We are grateful for your patience and hope to have a future opportunity to show you the hospitality we are known for.Warmest Regards, Michele Desher-Yost, General Manager

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on 9 Jan 2024
Dear Kim, It was a pleasure to welcome you to Sheraton Suites Philadelphia Airport. We focus on creating a memorable experience for our guests, and your kind rating is much appreciated. Thank you again for taking the time to share your experience, and we look forward to many more visits with you.Warmest Regards, Michele Desher-Yost, General Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 9 Jan 2024
Dear Thomas, It was a pleasure to welcome you to Sheraton Suites Philadelphia Airport. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Our team will be delighted to hear your feedback as they work hard to think of everything you need for a relaxed and memorable visit. Thank you again for taking the time to share your experience, and we look forward to many more visits with you.Warmest Regards, Michele Desher-Yost, General Manager

10/10 Excellent

Kristen

Response from General Manager on 10 Feb 2024
Dear Kristen, Thank you for the high rating. We are delighted your time at Sheraton Suites Philadelphia Airport was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
Dear Eileen, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon. Wishing you a Happy Holidays and a Happy New Year!Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just gine
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Carol, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Happy Holidays, and have a great New Year.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite places to stay in the city.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Iris, Thank you for staying at Sheraton Suites Philadelphia Airport and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest, and we are delighted to read we are one of your favorite hotels. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Happy Holidays, and have a great New Year.Warmest Regards, Michele Desher-Yost General Manager

8/10 Good

Chetara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel good, bad services
The hotel overall wasn't bad. My room refrigerator wasn't working properly. It would not cool the food for nothing so I called the front desk and they sent someone right away. The maintenance man did swap the refrigerator from another room and it still didn't cool the food properly. I had to put everything in the freezer so that nothing would go bad. Then the morning of 12/29/2023, me and my family went downstairs to see how the breakfast was and the waitress there was not good at all. She would stay gone for long periods of time to the point were people started leaving. She didn't come and check on me and my family at all. I seen her twice in a 45min time frame. Horrible service.
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Chetara, Thank you for choosing to stay with us at Sheraton Suites Philadelphia Airport. We are glad to know you overall had a pleasant stay and hope you enjoyed most aspects of your time with us. That said, we regret the issues you had with the refrigerator in your room, and we are glad that our team was able to resolve the issue. We are also sorry for the level of service you received from one of our associates during your breakfast, and we will share your comments appropriately as we strive to improve our guests' experience. We are grateful for your patience and look forward to welcoming you and your family again. Happy Holidays, and have a great New Year.Warmest Regards, Michele Desher-Yost General Manager