Terrace/patio

Reviews of Hilton Garden Inn Mt. Laurel

3 out of 5
Hilton Garden Inn Mt. Laurel
4000 Atrium Way, Mount Laurel, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theron

Travelled with partner
De above remarks
Stayed 2 nights in Mar 2024

10/10 Excellent

Shana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and smelled good. Kids enjoyed the pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Budd Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was great
Stayed 1 night in Mar 2024

6/10 Okay

Brittany

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Monte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Daniel is great! Nice hotel, very comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Margaret, CHAMBERSBURG

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was nice and kind and very insightful to the needs of me and my family
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled nice and was super clean
Stayed 2 nights in Jan 2024

2/10 Terrible

Fung

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old, unclean and noisy throughout. I paid for breakfast and the waiter wanted to charge for breakfast again.
Stayed 1 night in Jan 2024

10/10 Excellent

Eugene, Bensalem

Liked: Staff & service, property conditions & facilities
Newly renovated
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Greatly appreciated their simple pet policy.
Stayed 1 night in Jan 2024

10/10 Excellent

Ina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again while visiting New Jersey.
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Liked: Cleanliness
So many people came down expecting to be able to eat the continental breakfast buffet that was laid out only to be stopped by the staff and told that it wasn’t complimentary. It was very off-putting. Just make the cereal and bagels free. Also, the walls were quite thin and I could hear the people next door and people talking loudly in the halls.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Boris

Stayed 1 night in Dec 2023

8/10 Good

Shirley

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Stayed 1 night in Dec 2023

8/10 Good

Peter

Stayed 4 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near a lot of shopping, dining, and entertainment options.
Stayed 1 night in Sep 2023

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2023

6/10 Okay

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff but extra charges for things!
The staff was great and the room was clean but seemed dated. There was no fan in the bathroom and they didn't have free WiFi (we used hotspots on our phone, that worked okay). The kitchen staff was great but in a world of free hotel breakfasts, they charge. Just something to know before booking.
Stayed 1 night in Nov 2023

10/10 Excellent

Misael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shernita

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 1 night in Nov 2023

10/10 Excellent

LaKiha

Stayed 1 night in Nov 2023

6/10 Okay

Rajesh, Bangalore

Liked: Cleanliness, property conditions & facilities
What we did not like-there was no shower gel
Stayed 1 night in Nov 2023

10/10 Excellent

carolyn, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out nice clean friendly property
Stayed 1 night in Nov 2023

10/10 Excellent

CHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Clean. Quiet. Close to everything. I always stay here when traveling to mt laurel.
Stayed 4 nights in Oct 2023

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Staff & service, room comfort
Yes, but get out by 11am!
Fantastic greeting upon arrival and VERY helpful front desk service. Room was clean, equipped with fridge, microwave oven, desk, cable outlets, plenty closet space, and nice bathroom. Housekeeping could be better. Yesterday, my room was only partially cleaned and lacked replenishment of coffee cups and ice bucket liner. Also, bed was not refreshed. At 11 am the housekeeping staff slammed almost all the surrounding doors and was SO loud that I had to discontinue my video conference meeting. TRULY, VERY VERY VERY disrupting. Will I stay here again?…Yes, however, I will be sure to exit the building prior to housekeeping routines -by 11 am!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

LIsa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Travelled with family, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel overbooked rooms, even though I was booked 4 months in advance, not to mention I was part of a wedding party that had reservations for the 5th floor. I was somehow booked for 5 rooms although I had only reserved one room. I was told I was not able to reserve a room for 5 days so I was forced to have two separate bookings due to me and my wife arriving one day prior to the remaining wedding party. This was such an incredible inconvenience to me and my wife and entire wedding party. We were not allowed to be on the 5th floor as requested and granted upon arrival. I was forced to switch hotels due to the lack of communication and competence of the staff to accommodate its guests as promised. I have never had this experience even with 1 star hotels. I was ensured that I would receive Hilton Honors Rewards and it has yet to happen. To be forced to find another Hotel was down right despicable customer care on the part of Hilton. I had faith that The Hilton Brand stood behind quality service and this unfortunately was not the standard for our stay!
Response from Ignacio Fonseca on 18 Oct 2023
I hope this email finds you well. I want to sincerely apologize for the recent experience you had during your stay at our hotel. It has come to my attention that your visit was marred by a series of unfortunate incidents, and for this, we are deeply sorry.We understand that you had made your reservation four months in advance and were part of a wedding party with special arrangements for the 5th floor. However, due to an unfortunate overbooking situation, I can imagine the inconvenience this must have caused you and your wife, as well as the entire wedding party.I am truly sorry that our team was unable to provide you with a room on the 5th floor as initially requested. This deviation from your expectations is regrettable, and I understand that it was a significant disappointment.It pains me to hear that you were forced to switch hotels due to these issues, and I understand that this decision was not made lightly. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience this has caused you.At Hilton, we take our commitment to quality service seriously, and the recent events do not reflect the high standards we strive to uphold. I would like to assure you that we are taking immediate steps to address the issues you encountered to prevent similar incidents in the future.In an effort to make amends for the inconvenience you experienced, I would like to extend our most sincere apologies to you.Your feedback is invaluable to us, and we will use it to improve our services and ensure such incidents do not recur. Please be assured that we are committed to regaining your trust and providing you with the top-notch service you deserve.We genuinely appreciate your feedback and look forward to the opportunity to regain your trust and serve you better in the future.Once again, please accept our heartfelt apologies for the inconveniences you experienced during your stay with us. We appreciate your loyalty to the Hilton brand and hope to have the chance to make it right in the future.Sincerely,