4/10 Poor
Terrance D.
Travelled with family
24 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was traveling with my wife and my mother-in-law who is mentally ill will schizophrenia. I chose this location because I am a travelling photographer and this hotel is close to several venues. On Sunday night I picked up my cousin to go to a concert with me who is also disabled he has Multiple sclerosis, and it is difficult for him to walk. When we returned to the Hotel around 12am I needed to wave a cab for my cousin. I was carrying my Sony A7iii camera, a phone and portable phone charger, a bottle of champagne my hands were full. At the hotel entrance I did not want to stand outside holding these items. Especially my Sony A7ii camera, so I asked the concierge who sits right by the front door if they could keep an eye on my items while I wave a cab for my cousin, I would be visible from the concierge desk through the glass windows so I did not think that would be a problem. Before the concierge could reply, a man from Hotel Security said No she can’t do that. He then proceeded to ask me for my hotel key to prove that I was staying in the hotel. I showed him my key then I went outside with all my belongings and waved a cab for my cousin. While waiting for a cab my cousin actually fell outside because his balance is not that good. So, I was very disappointed on my stay and how the hotel took no accountability on this problem, when I called the hotel front desk the woman, I spoke to was rude.
Terrance D.
Stayed 1 night in Apr 2024