Exterior

Reviews of Best Western Burlington Inn

3 out of 5
Best Western Burlington Inn
2020 Route 541, Mount Holly, NJ

Reviews

6.8
Rating 10 - Excellent. 248 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 171 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 173 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Deanna

Travelled with family and small children, Business traveller
Hotel was average. Could hear dogs barking from other rooms down the hallway.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I found the room to be clean and quiet. I checked in after 1 am since I was coming from an event but there was no problem with check in at that hour since it was done virtually. I am not sure if most hotels do it this way but it actually makes sense if you think about it. There weren’t a ton of options at breakfast but it was fine overall.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Kenneth,We're thrilled to hear you enjoyed your stay with us! Our team takes pride in maintaining a clean and peaceful environment for our guests to relax in. We understand that late arrivals can be challenging, which is why we've streamlined our check-in process to accommodate such situations efficiently. While our breakfast offerings may be modest, we're glad to hear it met your satisfaction. We appreciate your feedback and look forward to welcoming you back on your next visit.

6/10 Okay

Dwayne P

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Dwayne,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

joseph

Business traveller
Disliked: Cleanliness
Humidity in the room
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello joseph,We regret to hear about the humidity in your room. Your feedback is valuable, and we will address this issue to enhance our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Specialist on 11 Apr 2024
Hi David,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
The location was great but we did not receive any room service when requested and the hotel needed maintenance all around
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Nicole,We sincerely appreciate your positive feedback regarding our hotel's great location. However, we regret to hear about your experience with room service and maintenance. We strive to provide prompt and efficient service to all our guests, and we apologize for any inconvenience this may have caused. Your comments will be shared with the relevant departments to ensure that necessary improvements are made.

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, hard wood floors but doors sat a little high after renovation so you could hear things from the hallway clearly and the bathtub couldve been redone, it wasn't the best looking. Otherwise overall a good comfortable short stay.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Felicia,We're delighted to hear that you found our room nice and comfortable during your recent stay. The newly renovated hardwood floors indeed add a touch of elegance to the ambiance, though, we apologize for any inconvenience caused by the doors sitting slightly high. We appreciate your feedback, which will be shared with our maintenance team for further assessment. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Andrew,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Andre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater (cold night) didn't work, nor did the TV remote
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Andre,We're genuinely sorry for the inconvenience caused by the temporary outage of the heater during your stay. However, we are glad that our maintenance team promptly resolved the issue by resetting the heater within an hour of being notified. We understand the importance of a comfortable stay and strive to ensure all amenities are in top condition. Your feedback is invaluable to us, and we appreciate your understanding as we continuously work to improve our services.

2/10 Terrible

GULSHAN

Travelled with family, Business traveller
Disliked: Amenities
Poor and dirty room
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Gulshan,We appreciate you sharing your experience with us. Our team takes great pride in maintaining the highest standards of cleanliness, and it's disheartening to learn that we fell short of your expectations. However, upon thorough inspection by our housekeeping team, your room was found to meet our cleanliness standards. We understand that perceptions can vary, and we strive to ensure each guest enjoys a pristine environment. Nonetheless, your feedback is invaluable in helping us improve, and we hope for the opportunity to regain your trust during any future stays.

6/10 Okay

LaTonya

Disliked: Staff & service, property conditions & facilities
It was regular clean cool but the staff took forever to come to the front desk & to check me in plus they didn’t even have the room clean and available I had to wait for it.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2 Apr 2024
Hi LaTonya,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we strive to provide prompt and efficient service, we understand that there may have been delays at the front desk. Our team works diligently to ensure all rooms are cleaned to our high standards before check-in, and we regret that your room was not immediately available upon arrival. Your comments will be shared with our staff to address any areas of improvement. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

EMEKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience for the price range. Tidy and clean
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 1 Apr 2024
Hi Emeka,We're thrilled to hear that you had such a positive experience during your stay with us! Maintaining a clean and tidy environment is a top priority for our team, and we're delighted that it contributed to your overall enjoyment. Providing exceptional value for our guests is something we take great pride in, and it's rewarding to know that you found our accommodations to be worth the price. Your feedback is invaluable to us, and we look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

fernando

Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 15 Apr 2024
Hi Fernando,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 26 Mar 2024
Hi Muhammad,We appreciate your feedback and are glad to hear you found our hotel to be a good value for money. Our team works diligently to ensure our rates remain competitive while still offering quality accommodations and services. We strive to provide an exceptional experience for all our guests, and it's rewarding to know that our efforts have been recognized. Rest assured, we will continue to uphold our standards and aim to exceed expectations in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great property will stay again
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 26 Mar 2024
Hi Gary,We're thrilled to hear that you enjoyed your stay with us and are considering returning! At our hotel, we strive to provide exceptional experiences for all our guests, and it's wonderful to know that you found our property great. Your satisfaction is our top priority, and we're delighted that you had a positive impression of your time here. We look forward to welcoming you back for another fantastic stay whenever your travels bring you our way!

2/10 Terrible

Kelsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in on a Thursday for a 3-night stay and discovered the toilet didn’t flush properly and that there was limited to no hot water coming from the shower. The room’s AC unit also continuously powered off. It was 9 at night with a 3-night stay ahead, so I opted to check out and find better arrangements. Later on after requesting a refund, the hotel denied the refund to Expedia, claiming I was using the reservation. I’ve been at La Quinta since Thursday at nearly 10 PM. This is absolutely unacceptable and downright theft. Do not stay at this location.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 26 Mar 2024
Hi Kelsey,We apologize for the inconvenience you experienced during your recent stay at our hotel. However, we would like to clarify that our team is committed to providing a comfortable and enjoyable experience for all our guests. While we understand your frustration with the issues you encountered, such as the malfunctioning toilet, limited hot water, and AC unit, we assure you that we take maintenance concerns seriously and strive to address them promptly. Regarding your refund request, know that we comply with our refund policy. We regret any miscommunication that may have occurred and encourage guests to reach out directly to our management team for further assistance.

8/10 Good

Tapan

Liked: Amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Tapan,We're thrilled to hear that you found our hotel amazing! Our team works tirelessly to ensure every guest experiences the highest level of comfort and satisfaction during their stay. We take great pride in maintaining impeccable standards across all aspects of our establishment, from cleanliness to service quality. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience in the future.

6/10 Okay

William

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 26 Mar 2024
Hi William,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mekhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Mekhi,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Rosalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the stay, the mattress is very hard
Response from Guest Relations Specialist on 23 Mar 2024
Hi Rosalia,We regret to hear that you did not fully enjoy your stay with us. Our team strives to provide exceptional comfort for all our guests, and we apologize if the mattress did not meet your expectations. We value your feedback and will certainly take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Diane,We're delighted to hear that you found our hotel to be of good value for the price. Providing excellent value for our guests is always a top priority for us. We aim to ensure that each guest's experience exceeds their expectations, and we're thrilled to hear that we've met this goal during your stay. Your satisfaction is paramount to us, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this for a quick sleep on a road trip. Opened the door to check in and was greeted by a haze of weed smoke. I have nothing against smoking weed, but a lobby completely filled with smoke is disgusting. The room was run down and noisy. I wouldn’t even give it one star. We will never stay here again.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Kris,We sincerely apologize for the discomfort you experienced during your recent stay with us. Ensuring a pleasant and comfortable environment for all our guests is a top priority, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we take all feedback seriously and will address the concerns raised to enhance the overall experience for future guests. We value your patronage and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Aslynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is very clean and quiet. Had a kiosk available for check in while the person at the front desk took care of someone else. It sped up the check in process.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Aslynn,We're delighted to hear that you found our hotel to be clean and quiet, providing you with a serene environment during your stay. Our commitment to cleanliness and tranquility is paramount to ensuring a comfortable experience for all our guests. We're glad that our kiosk check-in option expedited your check-in process, demonstrating our dedication to efficiency and convenience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your future travels.

10/10 Excellent

Lecander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CUSTOMER SERVICE
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 14 Mar 2024
Hi Lecander,We're delighted to hear that you enjoyed our customer service during your stay. At our hotel, providing exceptional service is a top priority, and we're thrilled that it left a positive impression on you. Our team works diligently to ensure every guest feels valued and well taken care of throughout their time with us. Your kind words serve as motivation for us to continue delivering outstanding hospitality experiences to all our guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the friendliness and helpfulness of the staff. The only downside are there are sometimes suspicious people who can operate anywhere. My vehicle was stolen by some people who are most likely from another area.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Mar 2024
Hi James,We deeply value your acknowledgment of our staff's friendliness and helpfulness; ensuring a welcoming environment is our top priority. Regarding the unfortunate incident with your vehicle, please accept our sincere apologies for any inconvenience caused. While we maintain rigorous security measures, we regret any challenges you faced and assure you that we continuously strive to enhance safety protocols. Your feedback is invaluable in maintaining the quality experience we aim to provide for all our guests.

2/10 Terrible

dione

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet broken upon arriving to hotel. Staff "fixed" it only for ut to break again the next day. No iron in room so had to walk the mile to the front desk and speak to a kiosk to request one (no phones in rooms). Roach was chilling in the shower when I went to clean up. Strong smell of Marijuana in the hallway and shady looking characters hanging out by side entrance door near our room. Front desk clerk added charges to credit card without getting our consent beforehand. Just a horrible experience all around. Worse $300 I've ever spent.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 12 Mar 2024
Hi Dione,We deeply regret to hear about your experience at our hotel. Our utmost priority is ensuring the comfort and satisfaction of our guests, and we apologize for any inconvenience caused by the maintenance issues you encountered. Rest assured, we take such matters seriously and have taken immediate action to address them. Please know that your feedback has been shared with our management team for further investigation and improvement. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Environment is nice. Just wish they had more options for breakfast.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Kelly,We're glad you enjoyed the hotel's environment! We appreciate your feedback on the breakfast options and will ensure it is shared with our team for future improvements. Please feel free to reach out to our management team directly with any further comments or suggestions.

10/10 Excellent

Wanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I don’t like that I saw a mouse in the hall way. I don’t like the laundry charges you 2.25 per wash and dry, but it don’t clean or dry the clothes unless you do two or more rounds. (Waste of money)
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 5 Mar 2024
Hi Wanda,We apologize for any inconvenience caused by the mouse sighting in the hallway. Our team takes cleanliness seriously, and we have already taken measures to address this issue promptly. Regarding the laundry charges, we strive to provide transparent pricing for our services. We'll review your feedback to ensure our laundry facilities meet the expectations of our guests.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
From around 6 -11 pm the one end of the 1st floor reeked of weed. There was no chair for the desk so I had to drag the lounge chair over. The inside of the tb started peeling after the shower was used the 2nd time. Woke up 2nd day to a huge puddle of water from the in room hvac unit. The side door of building didn’t lock so anybody can sneak into the hotel.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Karen,We sincerely apologize for the inconvenience you experienced during your stay. The comfort and satisfaction of our guests are of utmost importance to us, and we regret that you encountered issues with odor, furniture, and maintenance. Rest assured, we take all feedback seriously and will address these concerns with our team to ensure such incidents are promptly resolved. Your insights are invaluable to us as we continually strive to enhance the quality of our accommodations and services.

8/10 Good

Priscilla, Palmyra

Travelled with partner
Disliked: Property conditions & facilities
I had king room with jetted tub. First it’s non smoking supposedly in all rooms but wow. Upon entering hallways signs say non smoking and all you can smell in the halls of them rooms was all smoke smell. It shelled so bad walking the halls and on top of that smell like wet dirty dogs. The jetted tub worked fine but was all messed up with cracks, handles were broke off and tub had like spackling patches. Towels were dingy looking like they need to purchase new towels. Bed had very thin sheets which I didn’t even use to cover my self. It just seemed very outdated and doesn’t compare to the photos online. My reason only was to be in jetted tub for my back and hip pain issues that’s all I really wanted.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Priscilla,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay is our priority, and we take cleanliness and maintenance seriously. Our hotel strictly enforces non-smoking policies, and we apologize for any inconvenience caused by the odor in the hallways. We'll address the issues you've mentioned with our team to ensure that we maintain our standards. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Maryannette

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 20 Mar 2024
Hi Maryannette,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service
Fair-Average. Carpet needed better cleaning and tub drain was clogged.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Jeffrey,We appreciate your feedback and will address your concerns with our housekeeping team for future improvements. We value your experience and hope to welcome you back for a better stay.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was pleasant.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Deborah,We're delighted to hear that you found our hotel clean and our staff pleasant during your stay. Maintaining a high standard of cleanliness is a top priority for us, and our team works diligently to ensure a welcoming environment for all guests. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything specific you feel we can improve upon, please don't hesitate to let us know.

8/10 Good

Tiffani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not bad for the price . Close to main highway
Response from Guest Relations Specialist on 18 Feb 2024
Hi Tiffani,We're thrilled to hear you found value in your stay with us and appreciated our convenient location near the main highway. Providing affordable accommodations without compromising on comfort is our priority, and we're glad to see that reflected in your experience. Our team works diligently to ensure all guests have a pleasant stay, and we hope to welcome you back for another enjoyable visit in the future. Thank you for choosing our hotel for your travels.

6/10 Okay

MOHAMMED

Disliked: Property conditions & facilities
Only one light is working , rest of them either broken or light is missing, floor was sticky . Breakfast is much better than similar hotel.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 17 Feb 2024
Hi Mohammed,We sincerely apologize for the inconvenience you experienced during your stay. Our team works diligently to ensure all facilities are in top condition, and we regret any oversight with the lighting and cleanliness. However, we appreciate your positive feedback regarding our breakfast offerings and strive to maintain high standards throughout all aspects of our guests' experience. Your feedback will be shared with our maintenance and housekeeping teams for immediate attention.

8/10 Good

Ummehani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 17 Feb 2024
Hi Ummehani,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Vince

Travelled with partner
Liked: Staff & service
I feel like those who complain and trash others are the real problem, not the hotel. Some of us weren't raised with a silver spoon in our mouth, so hard work and barely any luxuries is a reality!! My stay here at bw started off rocky, I was checked in by an adorable little Indian girl, it went super smooth. I get to my room, pop open the door with the key card, and.... A heavy set man in his underwear laying on the bed .. OOPS. I went back down to the front desk checking I didn't pee myself since I laughed so hard . Ok people make mistakes, it was funny.. next room was a bit musty smelling but clean and the Jacuzzi could use some updates, I called the girl at the front desk and was sorry to be a pain but I'm unhappy with the room, so she said come in am and switch rooms.. Morning time came I was at front desk asking to be switched, the manager was so excited to help I believe he almost did cartwheels, or maybe that was me, I don't know, and he placed me in the biggest best room they had for my inconvenience. PATIENCE people!!! Learn it! The universe will bless you. Then the maintenance guy, I never seen a harder worker, he approached me with a bag of beverages offered me as many as I wanted.. wait he's busting his hump and I get the drinks.. cool.. good dude, Mike I believe it was. He's like multiplicity, everywhere you look, he's there doing something, sweeping, picking up branches, you name it. So the Best Western isn't the Ritz Carlton, but it seems like everyday ordinary
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 13 Feb 2024
Hi Vince,It's unfortunate that some individuals rush to criticize without considering the efforts of others. We understand that each guest's experience is unique, and while we strive for excellence, occasional missteps can occur. We're pleased to hear that our staff worked diligently to address your concerns and accommodate your needs, exemplifying our commitment to guest satisfaction. Our team values patience and perseverance, and we're grateful for your understanding and cooperation throughout your stay. We continually strive to improve our facilities and service to ensure all guests enjoy a comfortable and memorable experience.

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out today ! Lady at the front desk is super nice and professional! Overall, safisfied with hotel . Convenient location. Clean , big rooms !
Response from Guest Relations Specialist on 10 Feb 2024
Hi Oleksandr,We're delighted to hear that you had a positive experience during your stay with us! Our team takes great pride in providing exceptional service, and we're thrilled to hear that you found the lady at the front desk to be both friendly and professional. It's wonderful to know that you found our location convenient and our rooms spacious and clean. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Jorge Luis,Thank you for rating us 5 out of 5! We're glad to hear that you had a great experience during your stay with us. If you have any specific feedback or comments, feel free to reach out to us directly so we can address any issues or improve on anything that may have stood out to you. We hope to welcome you back again in the future!

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How quiet the room is with everything else going on
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Quinn,We appreciate your feedback and are thrilled to hear that you found our hotel room quiet amidst the hustle and bustle. Our dedicated team works hard to maintain a peaceful environment for our guests. It's fantastic to know that your stay was marked by tranquility, and we hope to continue providing you with a serene and enjoyable experience in the future. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Rachel

Business traveller
Liked: Staff & service, amenities
Everything was fine except the smell of dogs was very strong
Stayed 13 nights in Jan 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Rachel,We appreciate your feedback and are pleased to hear that overall, your experience at our hotel was satisfactory. However, we apologize if you found our pet-friendly policy inconvenient. Please be assured that we take cleanliness and comfort seriously, and our housekeeping team is committed to maintaining a pleasant environment for all guests. We will address this matter internally to ensure a more enjoyable stay for future visitors.

10/10 Excellent

Kerry

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Kerry,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Property is fine other than the odor on the first floor thats apprently coming from the pet friendly rooms.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 30 Jan 2024
Hi Michael,We appreciate your feedback and are glad to hear that overall, you found our property satisfactory. Regarding the odor issue on the first floor attributed to our pet-friendly rooms, we sincerely apologize for any inconvenience this may have caused. We take such concerns seriously and will certainly look into ways to address and mitigate any potential odors in that area. We strive to create a comfortable and enjoyable environment for all our guests, and your input is invaluable in helping us maintain the high standards we aim for.

10/10 Excellent

Jenny

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Jenny,We are thrilled to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I have enjoyed our stay at this location it was quite and convenient for us. However I didn’t quite like how at check in another couple had access to our room due to the front desk double booking the room we had already booked online and just walked right into our room. That was unexcepted and no matter how many apologies that should not have happened at all. With the exception of that everything was good.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi George,We appreciate your feedback and are pleased to hear that you and your wife enjoyed your overall stay at our hotel, finding the location convenient and the experience pleasant. We sincerely apologize for the inconvenience you encountered during check-in, and we understand the frustration that may have caused. Rest assured, we take such incidents seriously and will address the matter internally to prevent any future occurrences. We value your patronage and hope that you will consider giving us another opportunity to provide you with a seamless and enjoyable experience in the future.

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi Bryanna,We appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a pristine environment is a top priority for us, and we are delighted to hear that you found our facilities to be very clean. Our dedicated housekeeping team works diligently to ensure that every corner of the property meets the highest standards of hygiene. Your recognition of their efforts is truly gratifying, and we look forward to continuing to provide you with a spotless and comfortable stay in the future.

10/10 Excellent

Ray

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 20 Mar 2024
Hi Ray,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Dennis

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 25 Jan 2024
Hi Dennis,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern was the bed was too hard it feel like I was sleeping on springs. Thank you.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 23 Jan 2024
Hi Ray,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our commitment to providing a comfortable experience is paramount, and we regret that the firmness of the bed did not meet your expectations. We continuously strive to enhance our guests' satisfaction, and your comments will be shared with our team for further evaluation. We value your input as it helps us identify areas for improvement and work towards delivering an even better experience in the future.

4/10 Poor

Athen

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Decent property,
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Athen,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our property decent. We strive to provide a comfortable and enjoyable experience for all of our guests. If there is anything else we can assist you with, please feel free to reach out to us.