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Reviews of Fable Terrace Downs Resort by Mgallery

4.5 out of 5
Fable Terrace Downs Resort by Mgallery
623 Coleridge Road, Windwhistle

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 57 reviews" "
Rating 8 - Good. 8 out of 57 reviews" "
Rating 6 - Okay. 1 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steve, Corsham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room we had was a self contained villa on one floor and was huge. View was lovely and plenty of space. The resturant in the golf clubhouse was good. Its a very windy location which I guess you would expect at the top of the mountain. There are plenty of walks nearby, but nothing else, so you have to hope that it is not pouring down with rain !!
Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, although remote. We woke up to an amazing view of the mountains with a fresh ciat of snow.
Stayed 1 night in Mar 2024

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous spot! Wifi not great but great food and views.
Stayed 1 night in Feb 2024

10/10 Excellent

Zelma, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view, a great value for the money. We had a 2 bdrm villa with a killer view, spacious, well stocked. Truly wonderful. The meal in the Clubhouse restaurant was great, the slow cooked lamb for 2 entree - just excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable quiet well appointed property on golf course.
Stayed 1 night in Jan 2024

10/10 Excellent

C L

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Loved being back after 18 years. Wonderful meal in the evening and very enjoyable continental breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Jay

Stayed 2 nights in Dec 2023

8/10 Good

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast isn’t worth adding to your booking for $30 each as if you just walk into the restaurant in the morning it’s only $24 each. Breakfast is just continental doesn’t include hot food, which is an extra $10 and barista coffee is also an extra. Thar stay was very relaxing and just what we needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay!
What an amazing place! The villa was huge with impressive views. The dinner at the restaurant was spectacular. It was perfect for a romantic stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Jaz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and relaxing stay! The resort is peaceful with the most breathtaking views
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting
Stayed 1 night in Oct 2023

8/10 Good

zead

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time with the family
Stayed 6 nights in Jul 2023

8/10 Good

Sheema

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay, lives up to the price I'm paying, villa is slightly old though.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 4 nights in Jun 2023

10/10 Excellent

Rochelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful villa stay. Smelled a bit funky but was overall very clean and comfortable. Management needs to consider more reception staff to ensure more efficient service - long waits to check in and checkout as staff stretched too thin. Fantastic service in restaurant - very attentive and delicious food that is good value. Beautiful views, warm and cosy, great dining options.
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a absolutely superb stay it’s a little trek out of the way but it easily one of the best places we’ve stayed
Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed a night. The Villa was beautiful with a balcony that overlooked the golf course and the most stunning vista of mountains and forest. It was pure magic watching the changing clouds and shadows across the landscape. At night, the show of stars is spectacular too. If it’s tranquility that you are after, this has it.
Stayed 1 night in Jan 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Just a beautiful relaxing place to stay. Views were amazing
Stayed 1 night in Jan 2023

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never go again
I presented to reception for check in, Late checkout and continental breakfast included confirmed by receptionist. First breakfast went well with nil complaints. When presenting for last day breakfast staff at reception and restaurant, stating that breakfast was not included . My wife and I was left standing in the restaurant listening to staff talk about us in the reception area. When waitress returned proceeded to ask us for an e mail confirming breakfast/late checkout included in booking deal, then stated companies offer customers included items without consulting hotel and I was not entitled to breakfast and late checkout entitlements but she would honour it anyway. This was done over a period of time and other customers were present at the time. She said would do me the favour of honouring the breakfast and late check out but it was not a part of my booking deal but a mistake on the management teams behalf. How was this changed from day one to day three ? From booking ,your email confirm and check in .. all same condition .. why today24/11 change to no breakfast included? Let us stand in restaurant and asked to show email to the staff for evidence for the booking included breakfast. Even after show her the booking and email your sent , she still deny the information. Email to manager,he stated that is was their mistake, breakfast was included in our booking . Just said didn’t charged us extra? How he could? It is unacceptable service.
Stayed 3 nights in Nov 2022

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well equipped with all mod con's. We had a fabulous stay and will definitely return :-)
Stayed 1 night in Oct 2022
Response from Fable Terrace Downs Team on 15 Nov 2022
Thank you so much for such positive feedback! We are so pleased you had a good time as that is our main goal for our guests.And we look forward to welcoming you on your return! kind regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandeur below Mount Hutt.
Great sized villa which contributed to a very enjoyable and relaxing stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views - stunning location
Stayed 1 night in Jun 2022
Response from Fable Terrace Downs Team on 22 Jun 2022
Dear Melissa, We are delighted to hear that you really enjoyed your stay with us. We hope that we get to see you again at the Resort. Kind regards, Fable Terrace Downs Team

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Steve

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for golf trip with friends
The villa was clean and tidy. Staffs are all friendly and helpful.
Stayed 1 night in Nov 2021

10/10 Excellent

Colin

Stayed 1 night in Oct 2021

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2021

6/10 Okay

Carey

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Andrew Bell, Resort Manager on 21 Aug 2021
Thank you for staying with us. We welcome all feedback on how we improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of mountains. Tranquil and unique
Stayed 2 nights in Jul 2021
Response from Andrew Bell, Resort Manager on 29 Jul 2021
We are so pleased you enjoyed our unique high country setting.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a golf resort.
Stayed 1 night in Jul 2021
Response from Andrew Bell, Resort Manager on 29 Jul 2021
We like to think of ourselves as one of the best high country golf courses in NZ so thanks for your endorsement.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort handled the weather bomb really well maintains contact with us and offering a cancellation. Rooms were spacious, clean, well equipped and quiet. Service was slow at meal times probably due to low staff due to weather as last night there was slick. Breakfast could start at 7am for skiers and tourists trying to do stuff. Resort activities nice alternative to outings.
Stayed 1 night in Jul 2021
Response from Andrew Bell, Resort Manager on 29 Jul 2021
Thanks for your review and also understanding the challenges the team faced during your stay. We are evolving our hours as we begin to understand the demands of our new property and thank you for your feedback on breakfast start times,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was remote but not so remote that you could drive in any direction and get to something like shops or skiing ,tourist sightseeing all within 15 - 20 minutes drive. Nice & quiet.
Stayed 3 nights in Jul 2021
Response from Andrew Bell, Resort Manager on 20 Jul 2021
Thank you for sharing your experience. We treasure our place at the heart the Canterbury high country. You can experience the best natural adventures, or just relax in the villa and enjoy the view...no high rise in sight.

8/10 Good

Khan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Andrew Bell, Resort Manager on 20 Jul 2021
Thank you for your positive review.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. We found the lodge very comfortable and quiet during our stay. The food at the lodge is excellent
Stayed 2 nights in Jun 2021
Response from Andrew Bell, Resort Manager on 29 Jun 2021
Thank you George for your positive review. We hope that you choose to return in the future as we make changes to the property over the next year.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Andrew Bell, Resort Manager on 31 May 2021
Thanks for your review. I hope we've encouraged you to stay again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the layout of the resort, very good staff and food.
Stayed 4 nights in May 2021
Response from Andrew Bell, Resort Manager on 10 May 2021
Thank you for sharing your positive experience with our new team here at Terrace Downs.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Loved the view and location. Gas fire didn’t work..sadly Spa fabulous only thing was we ran out of hot water
Stayed 1 night in May 2021
Response from Andrew Bell, Resort Manager on 5 May 2021
Thanks for your review and we are sorry to the gas fire would not ignite. Our maintenance team will retest the fires. The hot water capacity on the individual villas is something we will address in our refurbishment program this year.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment, great view.
Stayed 2 nights in Apr 2021
Response from Andrew Bell, Resort Manager on 27 Apr 2021
The views are spectacular of the main divide and Mt Hutt. Fresh dusting of snow last night seems to bring them closer. We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Both the General Manager and Chef were doing the hard yards, helping waiting staff. Thumbs up to you guys. The service was excellent. 👍
Stayed 1 night in Apr 2021
Response from Andrew Bell, Resort Manager on 26 Apr 2021
Thanks for visiting and your positive review. As a new team relaunching Terrace Downs for CPG Hotels we are all focussed on getting our customer experience right and it helps to know that we are getting that right. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It sat perfectly in its setting. Beautiful golf course well manicured grounds, and surrounds. The manager and his team are very keen and exited for the future going forward under the new owners. We wish them well and will return.
Stayed 2 nights in Apr 2021
Response from Andrew Bell, Resort Manager on 8 Apr 2021
Thank you for your review of our property. We are as you say very excited to have the Terrace Downs Resort open under the new management of CPG Hotels. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view and quiet setting. Comfortable bed and nice spa bath.
Stayed 1 night in Apr 2021
Response from Andrew Bell, Resort Manager on 7 Apr 2021
Thank you for your review of our property. Whilst we have only been open a month under our CPG Hotels ownership we are very excited by the property and what it has to offer travellers looking for a high country connection, and a some time out.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Andrew Bell, Resort Manager on 7 Apr 2021
Thank you for a positive review of our newly reopened offer from CPG Hotels.

8/10 Good

Wai Kwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good, beautiful place.
Stayed 1 night in Jul 2023