Dear Marcus, Thank you so much for your precious review! We are more than happy to welcome you again to Moscow and our hotel! It's always a pleasure to receive such comments from our loyal guests! With best regards, Lada Samodumskaya General Manager

Dear Reinier, Thank you very much for your warm feedback! We are looking forward to welcoming you back to Hotel Baltschug Kempinski soon. With finest regards, Lada Samodumskaya General Manager

Dear Ahmad, Let us please kindly thank you for choosing Hotel Baltschug Kempinski as the place for stay in Moscow and for leaving your review. We regret to hear that your experience hasn't met the expectations. Let us please kindly note that according to the hotel rules, it is necessary to provide a deposit for accommodation and possible extra charges. Deposit for possible extra charges is made in cash or blocked on the card. At the moment of check-out unspent funds are fully refunded to the guest. This practice is common on an international level in five-star hotels. Due to your refusal to provide a guarantee of additional expenses we, unfortunately, could not provide you with the full range of services. We kindly hope that we could soon have a chance of welcoming you back. With best regards, Lada Samodumskaya General Manager

Dear Tatiana, Thank you so much for your precious positive review! We will be looking forward to welcoming you back at Hotel Baltschug Kempinski Moscow! With best regards, Lada Samodumskaya General Manager

Dear Munirah, Thank you very much for your positive feedback. We are very pleased that you enjoyed our location. Our team will be looking forward to welcoming you back in Moscow. With kindest regards, Lada Samodumskaya General Manager

Dear Mohammed, Thank you very much for sharing your precious feedback with us. We will be looking forward to welcoming you back to Hotel Baltschug Kempinski soon! With best regards, Lada Samodumskaya General Manager

Dear Abdulrahman, Thank you for your precious feedback and positive comments on the location! Our team looks much forward to welcoming you back to Hotel Baltschug Kempinski Moscow! With finest regards, Lada Samodumskaya General Manager

Dear Guest, Let us please kindly thank you for your precious feedback! Our team is striving to provide an excellent service to each guest and we are very pleased that you enjoyed the recent stay and our signature breakfast. We are looking forward for the next opportunity to welcome you back at Hotel Baltschug Kempinski Moscow. With kindest regards, Lada Samodumskaya General Manager

Dear Guest, Thank you very much for your warm and precious review! We are very pleased that you enjoyed our views and the service. Our team will be looking forward to welcoming you back in Moscow. With kindest regards, Lada Samodumskaya General Manager

Dear Taghreed, Thank you so much for sharing your precious feedback with us! We are glad to learn that the rooms have met your expectations. May we please kindly highlight that we have 7 room categories, including newly renovated Grand Deluxe rooms, Kremlin and Red Square Suites, and we will be pleased to provide you with more details to advise the most comfortable category for your next stay shall you give us a new chance to show you the best of our hospitality. We will be sincerely delighted to learn all your special preferences to make your next visit to us truly pleasant and unforgettable. With warmest regards, Lada Samodumskaya General Manager

Dear Salem, Thank you very much for your precious feedback! We will discuss the mentioned issues with the involved managers and hope that you will give us another opportunity to welcome you to the Baltschug. With best regards, Lada Samodumskaya General Manager

Dear Amna, Let us please thank you for your precious feedback! We are happy to learn that you have highly appreciated the view, location and the service . We are looking forward to welcoming you back to our hotel soon! With best regards, Lada Samodumskaya General Manager

Dear Guest, Thank you very much for your positive feedback! We are very pleased that you enjoyed our service, location and the breakfast. Our team will be looking forward to welcoming you back in Moscow. With kindest regards, Lada Samodumskaya General Manager

Dear Juris, First of all, we would like to cordially thank you for choosing Hotel Baltschug Kempinski for your stay in Moscow and precious feedback regarding your experience. We are pleased to learn that you have appreciated the view, the breakfast and the pool area. At the same time certainly regret to hear that we have not met all your expectations during the check-in. May we please kindly highlight that the regular check-in time is 15:00, and due to the fact that we were striving to provide you with the Studio Suite which offers the full panoramic view of Red Square and the Kremlin we had to take extra 30 minutes to prepare the relevant room accordingly after the unexpected late check-out of the previous guest. We certainly understand that the waiting time was not truly comfortable for you. Therefore, we sincerely hope to have the new chance of welcoming you back soon, and we will be delighted to offer all our special courtesies for your next visit to make your future stays with us most remarkable. With kindest regards, Lada Samodumskaya General Manager

Dear Guest, First of all, we would like to express our gratitude to you for choosing Hotel Baltschug Kempinski for the stay in Moscow. We are truly grateful to learn that you have appreciated the view and the history of our hotel. We sincerely regret to hear that we have not met all your expectations during the visit. May we please kindly highlight that despite the fact that all services of the hotel are in full operation, we miss many of our international guests, groups and multiple vibrant events while the borders of many countries currently remain closed. At the same time we would like to share that the spacious Ambassador club which is located in our hotel offers live music and karaoke performances. Thank you so much for your precious understanding. We truly hope to have the chance of welcoming you again soon, and our team will be delighted to make your stay truly remarkable. With kindest regards, Lada Samodumskaya General Manager

Dear Guest, Thank you for your warmest words! We are pleased to hear that your stay with us was great. We are looking forward to welcome you back and make your stay memorable and comfortable once again! Best regards, Oliver Eller General Manager

Dear Ahamd, Thank you very much for your warm feedback! We are looking forward to welcoming you back to Hotel Baltschug Kempinski soon. With finest regards, Oliver Eller General Manager

Dear Guest, Let us please kindly thank you for choosing Hotel Baltschug Kempinski Moscow and your valuable review. We hope to welcome you soon again to Hotel Baltschug Kempinski. With kindest regards, Oliver Eller General Manager

Dear Guest, Thank you very much for your positive feedback! We are looking forward to welcoming you back to Hotel Baltschug Kempinski soon. With finest regards, Oliver Eller General Manager

Dear Guest, Thank you very much for your positive feedback! We are looking forward to welcoming you back to Hotel Baltschug Kempinski soon. With finest regards, Oliver Eller General Manager

Dear Ina, Thank you so much for sharing your valuable feedback with us. We would like to express our gratitude for your choice of the hotel and we are delighted to learn that you were pleased with the hotel's location. Moskvoretskiy Bridge construction works will end very soon, and it will be easy and comfortable to walk to the Red Square, as always. We will certainly note your special preferences shared in this review, and will prepare additional black-out curtains, availbe on-request via Housekeeping service for your next visit. We regret to learn that you found the service at breakfast not perfectly fine. I can assure you that we'll provide our employees with additional training to avoid any misunderstandings in future. We thank you for your kind understanding and hope to have a chance to welcome you soon again to Hotel Baltschug Kempinski. With finest regards, Oliver Eller General Manager

Dear Guest, thank you so much for your kindest words! Our team looks much forward to welcoming you back to Moscow and Hotel Baltschug Kempinski! With finest regards, Oliver Eller General Manager

Dear Sarah, Thank you very much for your precious feedback! We are looking forward to welcoming you back to Hotel Baltschug Kempinski soon. With warmest regards, Oliver Eller General Manager

Dear Guest Thank you so much for your positive feedback and appreciation of our service! We are looking forward to welcoming you back at Hotel Baltschug Kempinski Moscow. With best regards, Oliver Eller General Manager

Dear Guest, Thank you so much for your precious positive review! We look forward to welcoming you back in Moscow and Hotel Baltschug Kempinski. With best regards, Oliver Eller General Manager

Dear Guest, thank you very much for sharing your positive feedback with us! We are very glad to learn that you have appreciated the service in our hotel. Our team looks much forward to welcoming you back to the Baltschug! With best regards, Oliver Eller General Manager

Dear Guest, Thank you very much for your precious review! We are looking forward to welcoming you back at Hotel Baltschug Kempinski Moscow. With best regards, Oliver Eller General Manager

Thanks for staying with us. We appreciate your feedback!

Dear Julia, Thank you very much for your warm feedback here, on Expedia. We are happy to hear that you enjoyed our location, service and restaurants. We look forward to welcoming you back in Hotel Baltschug Kempinski Moscow. With best regards, Oliver Eller General Manager

Dear Guest, thank you very much for your kind words! We are more than happy to learn that you enjoyed our rooms, beds and the level of service. We regret to hear that your experience with your Expedia loyalty program was not reflecting the finest service our hotel is known for and sincerely apologize for this situation. Your comment will certainly help us to provide more training for our new employees. Our team looks much forward to welcoming you back to Hotel Baltschug Kempinski Moscow! With best regards, Oliver Eller General Manager