All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Guest Services Manager on 27 Mar 2024
Dear Mr. Emilio, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Montreal Airport Hotel. We look forward to welcoming you back on your next visit.Best regards, Guest Services Manager
Response from Guest Service Manager on 23 Mar 2024
Dear Mr. Rey, Thank you for choosing Sheraton Montreal Airport Hotel. We are pleased to know how much you enjoyed our well-kept accomodations and that you were impressed with our devoted associates. Thank you again for being our guest, and it would be an honor to host you again when you return to our city. Best regards, Guest Services Manager
8/10 Good
Jonathan
22 Mar 2024
Jonathan
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 23 Mar 2024
Dear Jonathan, Thank you for choosing Sheraton Montreal Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards, Guest Services Manager
This overnight stay was excellent in all respects.
Ron
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 19 Mar 2024
Dear Ron, Thank you for the generous rating and for your comments regarding your time at Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
We had a great stay here. Only frustration was after our flight got canceled the second time and we went to rebook for a second night the rate was considerably higher than the first night.
Melissa
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 17 Mar 2024
Dear Melissa, Thank you for making Sheraton Montreal Airport Hotel a part of your travel plans. While we appreciate knowing you had a great stay, we regret not meeting some of your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back again.Best regards, Guest Services Manager
Great experience for my 12 hour layover! 10/10 would come again!
Ervis
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Dear Ervis, Thank you for your kind words about our hotel and for being our valued guest. We are glad that you found it to be a great place to relax during your layover. We appreciate your comments and love knowing you will return soon.Best regards, Guest Services Manager
Excellent experience. Shuttle was quickly available, check in was fast and efficient and room was quite large, comfortable and quiet. We arrived on a late flight and were exhausted - we were pleased to be in our room so fast.
Claudette
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Claudette, Thank you for making the Sheraton Montreal Airport Hotel a part of your travel plans. We are glad that you could take advantage of our shuttle service and our accommodations. We are also delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon.Best regards, Guest Services Manager
8/10 Good
Stephen, Carleton Place
13 Mar 2024
Liked: Cleanliness
Stephen
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Stephen, We are delighted you had a great stay at Sheraton Montreal Airport Hotel. Thank you for the kind rating, and we look forward to hosting you again soon. Best regards, Guest Services Manager
The property was really nice. They have a lot of parking the front desk. Staff is amazing. They will help you with anything that you need. Room was nice and big nice shower would highly recommend.
Irene
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Irene, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are glad your room provided the comforts you deserve and you loved our amenities. We also appreciate you letting us know our associates went over and above in handling your requests. Thank you again for your kind words and recommendation. We look forward to your next visit.Best regards, Guest Services Manager
8/10 Good
Thanh Huyen
12 Mar 2024
Liked: Cleanliness, staff & service
Thanh Huyen
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear M. Huyen, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Montreal Airport Hotel look forward to your next visit.Best regards, Guest Services Manager
Check in was super fast staff were very pleasant the hotel is very clean the restaurant is amazing and the staff in restaurant are great!
Kimberley
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 12 Mar 2024
Dear Kimberley, Thank you for the excellent rating and for your comments regarding your time at the Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We appreciate you mentioning how our efficient check-in and clean facilities made a great first impression. We are also delighted to know that you had a memorable dining experience and that our associates took excellent care of you. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
Response from Guest Services Manager on 12 Mar 2024
Dear Lynda, Thank you for the excellent review of the Sheraton Montreal Airport Hotel. We are delighted you enjoyed everything we have to offer, including our delicious onsite restaurant. We also appreciate you mentioning how our dedicated associates took great care of you. We hope you will come back to see us soon, and we wish you all the best with your travels.Best regards, Guest Services Manager
Quiet clean and convenient..perfect for a traveller arriving from a long flight
Linda
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 11 Mar 2024
Dear Linda, Thank you for choosing the Sheraton Montreal Airport Hotel and for your generous feedback. We are pleased to know that you loved our beautiful property, refreshing accommodations, and proximity to the airport. It was our pleasure having you as our guest, and we look forward to welcoming you back soon.Best regards, Guest Services Manager
the hotel is amazing so clean nice and the staff is nice and helpful professional i lovedd it!!
elsa
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Dear Elsa, Thank you for the positive review and for taking the time to recognize the Sheraton Montreal Airport Hotel. We are delighted to know how much you enjoyed our well-maintained property and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to Montreal.Best regards, Guest Services Manager
8/10 Good
Kathy
10 Mar 2024
Liked: Cleanliness
Kathy
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Dear Kathy, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Montreal Airport Hotel. We look forward to welcoming you back on your next visit.Best regards, Guest Services Manager
10/10 Excellent
Sue
9 Mar 2024
Sue
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 10 Mar 2024
Dear Sue, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton Montreal Airport Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best regards, Guest Services Manager
Great hotel close to airport! Shuttle to airport every 15min, very convenient.
Isabelle
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 8 Mar 2024
Dear Isabelle, Thank you for choosing the Sheraton Montreal Airport Hotel for your recent stay. We are pleased to know that you enjoyed our proximity to the airport and the shuttle service provided. We appreciate your feedback, and we look forward to welcoming you back soon.Best regards, Guest Services Manager
10/10 Excellent
Bernard
6 Mar 2024
Bernard
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 27 Mar 2024
Dear Bernard, We are thrilled you had an excellent stay at the Sheraton Montreal Airport Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards, Guest Services Manager
10/10 Excellent
Jelena, Carleton Place
6 Mar 2024
Jelena
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Dear Jelena, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon. Best regards, Guest Services Manager
Response from Guest Services Manager on 5 Mar 2024
Dear Guest, Thank you for choosing the Sheraton Montreal Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It is excellent to know you could take advantage of our complimentary shuttle service, a guest favorite! It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one.Best regards, Guest Services Manager
Overall a good experience. My original room was 3rd floor and they changed it without any issue to first floor when I requested.
Only criticism of this property is the room layout - there is only one elevator and the rooms can be very far (literally several minutes walk).
Jennifer
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 4 Mar 2024
Dear Jennifer, Thank you for the generous rating of the Sheraton Montreal Airport Hotel. We are glad you had a pleasant stay. However, we regret not meeting all your expectations. We hope you will come back to see us soon, and we wish you all the best with your travels.Best regards, Guest Services Manager
Response from Guest Services Manager on 4 Mar 2024
Dear Christopher, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 4 Mar 2024
Dear Marina, We are delighted you had a great stay at the Sheraton Montreal Airport Hotel. Thank you for the kind rating, and we look forward to hosting you again soon.Best regards, Guest Services Manager
10/10 Excellent
Sharon, Gander
27 Feb 2024
Liked: Property conditions & facilities
Sharon
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 29 Feb 2024
Dear Sharon, Thank you for choosing Sheraton Montreal Airport Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best regards, Guest Services Manager
The Shuttle picks you up at Door 8 and drops you there. They are very consistent in being there
Kay
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 27 Feb 2024
Dear Kay, Thank you for choosing the Sheraton Montreal Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It is excellent to know you could take advantage of our complimentary shuttle service, a guest favorite! It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one.Best regards, Guest Services Manager
Suitable for our stay while waiting for the train the next day.
Sheldon
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Dear Sheldon, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Montreal Airport Hotel. We are delighted to hear that your expereince was exceptional. We look forward to welcoming you back for another outstanding visit.Best regards, Guest Services Manager
10/10 Excellent
Anne-Laurence
25 Feb 2024
Loved it
Anne-Laurence
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Dear Anne-Laurence, Thank you for sharing your feedback regarding your recent stay at the Sheraton Montreal Airport Hotel and sharing your feedback. We are delighted to hear that your expereince was exceptional. We look forward to welcoming you back for another outstanding visit.Best regards, Guest Services Manager
Response from Guest Services Manager on 26 Feb 2024
Dear Andre, Thank you for choosing the Sheraton Montreal Airport Hotel and sharing your feedback. We are delighted to know that you enjoyed our delectable cuisine at Eclipse Restaurant. We look forward to welcoming you back the next time you are in the area.Best regards, Guest Services Manager
6/10 Okay
Richard
Travelled with partner
24 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Close to the airport. The heater in our room has a fan motor bearing nearing failure. Risk of fire.
Richard
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Dear Richard, Thank you for taking the time to leave your review. We sincerely apologize for the inconvenience you experienced with the concerns in your room. Our goal is always to provide a comfortable, relaxing experience for our guests. We will address this appropriately, and we very much appreciate you bringing this to our attention. On a positive note, we are happy to know that you liked our proximity to the airport. We hope you will visit again, allowing us the opportunity to offer you a more seamless stay.Best regards, Guest Services Manager
Very close to airport. Shuttle service was excellent.
Stephanie
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 25 Feb 2024
Dear Stephanie, Thank you for making the Sheraton Montreal Airport Hotel a part of your travel plans. We enjoy streamlining our guest's travel plans with our proximity to the airport and our complimentary shuttle. It is wonderful to know this helped to make your stay perfect. Thank you again for your kind words and recommendation.We look forward to your next visit.Best regards, Guest Services Manager
Response from Guest Services Manager on 26 Feb 2024
Dear Clement, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon. Best regards, Guest Services Manager
Response from Guest Services Manager on 24 Feb 2024
Dear Clifford, Thank you for the generous rating and for your comments regarding your time at Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
Response from Guest Services Manager on 23 Feb 2024
Dear Dylan, Thank you for the generous rating and for your comments regarding your time at Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit. Therefore, we are pleased to know your experience with us met these expectations.We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
4/10 Poor
Joseph
22 Feb 2024
Did this booking through Expedia by MISTAKE and could NOT reverse the booking. Thus I was unable to use the room that was booked but had to pay for the booking anyway. NOT IMPRESSED!
Joseph
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 23 Feb 2024
Dear Joseph, Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Best regards, Guest Services Manager
Response from Guest Services Manager on 22 Feb 2024
Dear Mariya, Thank you for making the Sheraton Montreal Airport Hotel a part of your travel plans. We enjoy streamlining our guest's travel plans with our proximity to the airport and our complimentary shuttle. It is wonderful to know this helped to make your stay perfect. Thank you again for your kind words and recommendation.We look forward to your next visit.Best regards, Guest Services Manager
8/10 Good
Tierra S
20 Feb 2024
Liked: Cleanliness, staff & service
The staff was welcoming and accommodating. Enjoyed the free shuttle to the airport. Room smelled fresh and clean.
Tierra S
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 21 Feb 2024
Dear Tierra, Thank you for sharing your feedback. We are pleased to know that the staff provided a warm welcome and were accommodating during your stay. It is great that you found the complimentary shuttle service to the airport convenient. We are also glad to hear that your room had a pleasant and clean ambiance. We look forward to the opportunity to welcome you back to the Sheraton Montreal Airport Hotel for another enjoyable stay in the future.Best regards, Guest Services Manager
10/10 Excellent
Daphne
Travelled with partner
20 Feb 2024
The only issue I had was with the heating unit. We got to hotel late so I had to put up with it. I couldn’t turn on heat because the heater was making an unbearable loud clicking noise. So it wasn’t the most comfortable. For the nightly rate I paid, I would expect to be able to have heat
Daphne
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 21 Feb 2024
Dear Daphne, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience caused to you due to the air conditioning unit during your stay. We understand that the loud noise disturbed your comfort. Please be assured that we will address your concerns promptly and take the necessary steps to ensure that our guests have a more pleasant experience in the future. We appreciate your understanding and look forward to welcoming you back to the Sheraton Montreal Airport Hotel for a more comfortable stay.Best regards, Guest Services Manager
8/10 Good
Kyriakoula, Stittsville
20 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kyriakoula
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Feb 2024
Dear Kyriakoula, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Montreal Airport Hotel; we hope to see you again soon. Best regards, Guest Services Manager
Response from Guest Services Manager on 19 Feb 2024
Dear Michael, Thank you for sharing your experience at the Sheraton Montreal Airport Hotel. We are glad our associates took great care of you and that you enjoyed our clean accommodations and fantastic location. We will share your compliments with our entire team. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again. Best regards, Guest Services Manager
Response from Guest Services Manager on 19 Feb 2024
Dear Jennifer, Thank you for sharing your review of the Sheraton Montreal Airport Hotel. We are pleased to know our convenient location to the airport made your stay more enjoyable. We appreciate your business and look forward to you making us your home every time your travels bring you to our city. Best regards, Guest Services Manager
Response from Guest Services Manager on 25 Feb 2024
Dear Hannah, Thank you for the generous rating and for your comments regarding your time at the Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
Response from Guest Services Manager on 18 Feb 2024
Dear Amaury, Thank you for sharing your kind review for Sheraton Montreal Airport Hotel. We are pleased to know our convenient location to the airport made your stay more enjoyable! We love being a great home base for exploring all of Montreal's exciting attractions. We appreciate your business and hope you will make us your home every time your travels bring you to our city.Best regards, Guest Services Manager
Response from Guest Services Manager on 18 Feb 2024
Dear Corina, Thank you for choosing Sheraton Montreal Airport Hotel and sharing your experience. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 18 Feb 2024
Dear Katia, Thank you for choosing Sheraton Montreal Airport Hotel and sharing your experience. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 18 Feb 2024
Dear Les, Thank you for choosing Sheraton Montreal Airport Hotel and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards, Guest Services Manager
10/10 Excellent
Azeem
16 Feb 2024
Azeem
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 24 Mar 2024
Dear Azeem, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon. Best regards, Guest Services Manager
Response from Guest Services Manager on 18 Feb 2024
Dear Geoffrey, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Montreal Airport Hotel , and we look forward to welcoming you back soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 17 Feb 2024
Dear Jayson Rey, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Montreal Airport Hotel. We look forward to your return and wish you all the best with your future travels.Best regards, Guest Services Manager
6/10 Okay
Robert
Travelled with family, Travelled with partner
15 Feb 2024
Liked: Staff & service
The rooms are ok, the loading area for the airport shuttle is an issue with poor lighting which make it easy for tripping while you moved luggage’s they should park at the hotel door not accros the road.
Robert
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 16 Feb 2024
Dear Robert, Thank you for your candid feedback. While we are glad you had an overall pleasant experience, we sincerely apologize for not meeting all of your expectations. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Best regards, Guest Services Manager
Clean and comfortable room. Great bed - very comfortable. Fantastic bagel/smoked salmon for breakfast. Regular shuttle 3 mins from airport.
Peggy
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 15 Feb 2024
Dear Peggy, Thank you for choosing the Sheraton Montreal Airport Hotel and sharing your feedback. We are delighted to hear that you enjoyed our spotless accommodations, shuttle service, and delicious breakfast offerings, particularly the bagel with smoked salmon We look forward to welcoming you back the next time you are in the area.Best regards, Guest Services Manager