Exterior

Reviews of Sandman Hotel Montreal - Longueuil

3 out of 5
Sandman Hotel Montreal - Longueuil
999 rue de Serigny, Longueuil, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 867 out of 1763 reviews" "
Rating 8 - Good. 554 out of 1763 reviews" "
Rating 6 - Okay. 199 out of 1763 reviews" "
Rating 4 - Poor. 82 out of 1763 reviews" "
Rating 2 - Terrible. 61 out of 1763 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mohammed, Scarborough

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The bed room had less features, Not even brush and tooth paste
Stayed 2 nights in Apr 2024
Response from Marie - Guest Services Manager on 16 Apr 2024
Thank you for taking the time to write a review following your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

sokhunthea

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Marie - Guest Services Manager on 17 Apr 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

sadie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, it’s right next to a metro station so it’s very convenient
Stayed 2 nights in Apr 2024
Response from Marie - Guest Services Manager on 15 Apr 2024
Thank you for staying at the Sandman Hotel Montreal-Longueuil. We are dedicated to providing fresh and clean accommodations for all our guests, and we love that you enjoyed your stay. We are pleased you found our location to be perfect for your plans; our proximity to the subway is always a big hit with our guests.It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Ricky

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and friendly staff
Stayed 2 nights in Apr 2024
Response from Marie - Guest Services Manager on 15 Apr 2024
Thank you for your review and all the wonderful things you had to say about the Sandman Hotel Montreal-Longueuil. We are delighted our staff took excellent care of you. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit! Marie - Guest Services Manager

8/10 Good

Theme

Travelled with family
Liked: Cleanliness, staff & service
The property is good value , average , but has an excellent location being adjacent to the subway system which makes travel safe and convenient
Stayed 1 night in Apr 2024
Response from Marie - Guest Services Manager on 11 Apr 2024
Thank you for the great review of your stay at the Sandman Hotel Montreal-Longueuil. We are pleased you found our location to be perfect for your plans. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Narcis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marie - Guest Services Manager on 9 Apr 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Machine a distribution ne fonctionnait pas au niveau du haul des chambres ..pas d indications claires pour l utilisation
Stayed 4 nights in Apr 2024
Response from Marie - Directrice services clients on 8 Apr 2024
Merci d'avoir pris le temps de laisser un avis à la suite de votre séjour parmi nous. Notre personnel dévoué met tout en place afin de s'assurer que nos invités gardent un excellent souvenir de leur séjour à l'hôtel Sandman Montreal-Longueuil. Nous partagerons votre commentaire avec notre service de maintenance afin que les correctifs nécessaires soient apportés.Au plaisir de vous recevoir à nouveau bientôt. Marie - Directrice services clients

8/10 Good

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were put in a hallway with lots of kids of hockey. It was loud and couldnt sleep. Let the front desk know and they moved us for the second nighg.Good customers service
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 8 Apr 2024
Thank you for your review and all the wonderful things you had to say about the Sandman Hotel Montreal-Longueuil. We are delighted our staff took excellent care of you. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit! Marie - Guest Services Manager

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant. Room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Marie - Guest Services Manager on 4 Apr 2024
It was nice to read your stay with us was enjoyable. We are pleased to read our well-appointed accommodations and attentive service made your time here more comfortable. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Amarjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 4 Apr 2024
Thank you so much for your great rating. We are glad that everything went well during your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again for choosing Sandman Hotel Montreal-Longueuil.Marie - Guest Services Manager

8/10 Good

MARICEL

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent location, excellent staff from the check in/ out and the guy assisting for continental breakfast. Pool is little chilly
Stayed 1 night in Apr 2024
Response from Marie - Guest Services Manager on 4 Apr 2024
Thank you for your review and all the wonderful things you had to say about the Sandman Hotel Montreal-Longueuil. We are delighted our staff took excellent care of you. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit! Marie - Guest Services Manager

10/10 Excellent

Marie-Pier

Tout était beau
Stayed 1 night in Apr 2024
Response from Marie - Directrice services clients on 4 Apr 2024
Merci de l’excellente note accordée à notre établissement à la suite de votre séjour avec nous. Notre personnel dévoué met tout en place afin de s'assurer que nos invités gardent un excellent souvenir de leur séjour à l'hôtel Sandman Montreal-Longueuil et c’est avec plaisir que nous constatons que nous avons réussi.Au plaisir de vous revoir bientôt!Marie - Directrice services clients

6/10 Okay

Cindy

Travelled with family, Travelled with group
Old bathroom. Need some love. Couch in the lobby were so dirty
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 3 Apr 2024
Thank you for taking the time to leave your comments. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our Housekeeping Director so these issues can be addressed. We are looking forward to having you visit us once again so we can provide you with the flawless trip you deserve. Marie - Guest Services Manager

10/10 Excellent

Carter

Stayed 2 nights in Feb 2024
Response from Marie - Guest Services Manager on 3 Apr 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly and kind Hotel is nice, good value and great location.
Stayed 3 nights in Mar 2024
Response from Marie - Guest Services Manager on 2 Apr 2024
It was nice to read your stay with us was enjoyable. We are pleased to read our well-appointed accommodations and attentive service made your time here more comfortable. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 1 Apr 2024
Thank you for your review and all the wonderful things you had to say about the Sandman Hotel Montreal-Longueuil. We are delighted our staff took excellent care of you. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit! Marie - Guest Services Manager

8/10 Good

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Le métro est à côté, c’est très pratique. Les chambres sont très belles et propres.
Stayed 2 nights in Mar 2024
Response from Marie - Directrice services clients on 1 Apr 2024
Nous sommes heureux de lire que vous avez apprécié votre séjour parmi nous. En effet, notre accès rapide au métro est toujours un grand favori auprès de nos invités. Merci d'avoir choisi l'hôtel Sandman Montreal-Longueuil et au plaisir! Marie - Directrice services clients

6/10 Okay

Kajal

Travelled with family and small children
When i booked the hotel breakfast included and when we check-in he said we have to pay for breakfast
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 1 Apr 2024
HelloWe do have some offers via the Expedia Group that do indeed include breakfast with your stay. However, as stated on the confirmation your received after reserving, the option you chose did not include breakfast.It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place , very close to the subway (30 meters!!). The stuff very helpful, polite, very present. Honestly when I called the desk , before the second ring they answered… the swimming pool , large and very clean .. the restaurant every thing we need .. what to say ? Just wonderful.
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 26 Mar 2024
Thank you so much for your great rating. We are glad that everything went well during your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again for choosing Sandman Hotel Montreal-Longueuil.Marie - Guest Services Manager

6/10 Okay

Chloe

Travelled with family
It was hard to get into when not familiar with driving in Quebec.
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 26 Mar 2024
Thank you for taking the time to write a review following your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Gagandeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great service but had to call to get basic stuff like water bottles, toothbrush
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 25 Mar 2024
Thank you for taking the time to write a review following your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Krista

Great experience! Friendly staff, clean and sizeable rooms. Great and well priced restaurant on site!
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 25 Mar 2024
Thank you so much for your great rating. We are glad that everything went well during your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again for choosing Sandman Hotel Montreal-Longueuil.Marie - Guest Services Manager

8/10 Good

LORETTA

Travelled with family
Liked: Cleanliness, staff & service
The location was perfect, just 30 meters from the Metro. Room was clean and renovated. But the property itself was a bit old.
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 25 Mar 2024
Thank you for the great review of your stay at the Sandman Hotel Montreal-Longueuil. We are pleased you found our location to be perfect for your plans. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Hashan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 25 Mar 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

SeonJoo

Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Apr 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, amenities
Lot’s of construction in the area but hotel was clean and quiet
Stayed 4 nights in Mar 2024
Response from Marie - Guest Services Manager on 21 Mar 2024
It was nice to read your stay with us was enjoyable. We are pleased to read our well-appointed accommodations and attentive service made your time here more comfortable. Indeed, our neighbor, the Longueuil metro, is getting a makeover and the renovations will be completed shortly.It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiter in the breakfast room goes out of his way to please
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 21 Mar 2024
Thank you for taking the time to write about your experience at Sandman Hotel Montreal-Longueuil. We have an exceptional team whose top priority is ensuring every guest is comfortable and feels at home. It is great when guests recognize their hard work. We will enjoy sharing your comments with Patrice. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Marie - Guest Services Manager

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie - Directrice services clients on 18 Mar 2024
Nous sommes heureux de lire que votre séjour parmi nous fut agréable. Notre personnel dévoué met tout en place afin de s'assurer que vous gardiez un excellent souvenir de votre séjour à l'hôtel Sandman Montreal-Longueuil et c’est avec plaisir que nous constatons que nous avons réussi.Au plaisir de vous revoir bientôt!Marie - Directrice services clients

8/10 Good

Manveer Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 18 Mar 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Wonderfully priced however beware during winter months the hallways and rooms are left with the heat turned down . You will need to warm your room up when you arrive . Comfortable beds
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 18 Mar 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Olivia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Uniquely center next to Longueuil metro center easy access for getting downtown during traffic for hockey games. Nicely priced . Comfy beds pet friendly
Stayed 1 night in Jan 2024
Response from Marie - Guest Services Manager on 15 Mar 2024
Thank you for the great review of your stay at the Sandman Hotel Montreal-Longueuil. We are pleased you found our location to be perfect for your plans. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

6/10 Okay

chaohong

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall it is a nice hotel. But there is no tooth brush, disposable slipper and a kettle available.
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 15 Mar 2024
Thank you for taking the time to write a review following your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marie - Guest Services Manager on 18 Mar 2024
Thank you so much for your great rating. We are glad that everything went well during your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again for choosing Sandman Hotel Montreal-Longueuil.Marie - Guest Services Manager

8/10 Good

line

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la piscine et le calme , stationnement mais une chose que j ai moins aimé il y avait du verre brisé dans le stationnement.
Stayed 1 night in Mar 2024
Response from Marie - Directrice services clients on 15 Mar 2024
Merci d'avoir pris le temps de laisser un avis à la suite de votre séjour parmi nous. Au plaisir de vous recevoir à nouveau bientôt. Marie - Directrice services clients

10/10 Excellent

Serge

Stayed 1 night in Mar 2024
Response from Marie - Directrice services clients on 3 Apr 2024
Merci de l’excellente note accordée à notre établissement à la suite de votre séjour avec nous. Notre personnel dévoué met tout en place afin de s'assurer que nos invités gardent un excellent souvenir de leur séjour à l'hôtel Sandman Montreal-Longueuil et c’est avec plaisir que nous constatons que nous avons réussi.Au plaisir de vous revoir bientôt!Marie - Directrice services clients

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for a one night stay at the hotel with my 3 children. The staff were great, parking safe and nice little gym and pool area. Also not to far from great restaurants ! Would go back !
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 14 Mar 2024
It was nice to read your stay with us was enjoyable. We are pleased to read our well-appointed accommodations and attentive service made your time here more comfortable. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Feng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just beside the subway station which is very convenient to go to downtown area.
Stayed 2 nights in Mar 2024
Response from Marie - Guest Services Manager on 12 Mar 2024
Thank you for staying at the Sandman Hotel Montreal-Longueuil. We are dedicated to providing fresh and clean accommodations for all our guests, and we love that you enjoyed your stay. We are pleased you found our location to be perfect for your plans; our proximity to the subway is always a big hit with our guests.It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind and helpful and very understanding of having 2 small kids running around. Would highly recommend
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 13 Mar 2024
Thank you for your review and all the wonderful things you had to say about the Sandman Hotel Montreal-Longueuil. We are delighted our staff took excellent care of you. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit! Marie - Guest Services Manager

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was supposed to be included but we had to pay 15$ to get out of the parking lot. We had to leave very early in the mornng for our flight and no one was at front desk when it was time to leave. As we were in a rush we paid the machine and left.
Stayed 1 night in Feb 2024
Response from Marie - Guest Services Manager on 12 Mar 2024
Thank you for taking the time to share your thoughts and comments regarding your stay with us. We are surprised to read that you paid 15 for parking as your room key allows you to exit the parking lot at all times. Best regards,

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 12 Mar 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable rooms
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you for choosing Sandman Hotel Montreal-Longueuil. We are dedicated to providing fresh and clean accommodations for all our guests, and we love that you had a pleasant stay. It was our pleasure serving you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Sébastien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience
Stayed 4 nights in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you so much for your great rating. We are glad that everything went well during your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again for choosing Sandman Hotel Montreal-Longueuil.Marie - Guest Services Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you for being a guest at Sandman Hotel Montreal-Longueuil and for the great rating. We are thrilled to know you enjoyed your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

6/10 Okay

Kaylee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved the free parking and the beds were comfortable!!
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you for the excellent review of your stay at the Sandman Hotel Montreal-Longueuil. We are pleased you found our location to be perfect for your plans. Indeed. our free parking is always a big hit with our guests.It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were nice and cozy
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you for choosing Sandman Hotel Montreal-Longueuil. We are dedicated to providing fresh and clean accommodations for all our guests, and we love that you had a pleasant stay. It was our pleasure serving you, and we look forward to your return visit. Marie - Guest Services Manager

6/10 Okay

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
Thank you for taking the time to write a review following your stay with us. It was a pleasure to host you, and we look forward to your return visit. Marie - Guest Services Manager

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, and the staff was very helpful in checking us in early.
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 11 Mar 2024
It was a pleasure reading your Sandman Hotel Montreal-Longueuil review. We have an exceptional team whose top priority is ensuring every guest is comfortable and feels at home. Thank you again; we appreciate you choosing us for your visit to Montreal. Marie - Guest Services Manager

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie - Directrice services clients on 28 Mar 2024
Nous sommes heureux de lire que votre séjour parmi nous fut agréable. Notre personnel dévoué met tout en place afin de s'assurer que vous gardiez un excellent souvenir de votre séjour à l'hôtel Sandman Montreal-Longueuil et c’est avec plaisir que nous constatons que nous avons réussi.Au plaisir de vous revoir bientôt!Marie - Directrice services clients

8/10 Good

Geoff

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked two rooms for myself and colleague on my credit card. Front desk only allowed me to check in…my colleague walked in and he made him go to the back of an insane line (because they don’t have enough staff) and wait 30 mins to get his card when I was right in front of him at that time (again being the one who had booked both rooms). Check in was March 4, 2024 around 4pm if any management is reading this smh
Stayed 1 night in Mar 2024
Response from Marie - Guest Services Manager on 7 Mar 2024
Thank you for taking the time to leave your comments. We have shared your feedback with our Front Desk Manager. Best regards, Marie - Guest Services Manager