Suite, 1 Bedroom, Non Smoking | Living area

Reviews of Radisson Hotel Montreal Airport

3.5 out of 5
Radisson Hotel Montreal Airport
6500 Cote De Liesse, Montreal, QC

Reviews

7.0

Good

Rating 10 - Excellent. 302 out of 1307 reviews" "
Rating 8 - Good. 444 out of 1307 reviews" "
Rating 6 - Okay. 266 out of 1307 reviews" "
Rating 4 - Poor. 141 out of 1307 reviews" "
Rating 2 - Terrible. 154 out of 1307 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The property is in an area that isn’t especially scenic; there’s another hotel nearby but the neighbourhood seems mostly comprised of business buildings. However, inside the hotel the staff members are all efficient, helpful and welcoming. Some aspects of the property look a bit shabby (worn carpet, for instance) but overall it is well kept and features a central swimming pool and lounge area that has plenty of room for kids who need to have fun swimming and splashing and adults who want to relax and visit. There are a number of games including foosball. My room was a pleasant surprise: I opened the door to a sleek, modern space in soothing shades of grey, a wall-mounted television, and an enormous bed made up in lovely white linens and four large pillows—I had a fantastic sleep! Lots of lighting options and a Keurig coffee maker are details I appreciated, as well as the microwave and energy star mini fridge. Thoughtful design ensured that I had a desk with chair, a small couch and coffee table, a closet, wall hooks (rare but very useful), a safe, a bench with built in dresser-type drawers, and a long mirror. I wanted to take a bath but couldn’t locate the plug so I took a shower and discovered that the large brass shower head rains hot water—delightful! The Radisson supplies individual toiletries but I hope they will switch to the dispensers many hotels are using these days because it’s far less wasteful. Overall, my room was excellent!
Stayed 1 night in Apr 2024
Response from Ben- Front Desk Manager on 15 Apr 2024
Good morning Jessica,Thank you for taking the time to leave us your feedback following your recent stay with us!We are glad to see you enjoyed so many things our hotel has to offer such as our pool area, the newly renovated room you stayed in an the amazing staff our team has. We hope to welcome you again in the near future!Have a great day!

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
I called for a shuttle 10 minutes before I needed it and waited for an hour. Called again and was told they were on their way. Continued to wait and called two more times. Waited for a total of three hours and still didn't get a shuttle. I have to get an uber. They then double charged me at the restaurant and held a deposit on a prepaid room for a week. Still haven't been compensated for the double charge at the restaurant. Also they have mattresses and other furnishings stacked in the hallway by my room and don't have a complementary breakfast like advertised and the pool is only available on the weekend. Terrible experience.
Stayed 1 night in Apr 2024
Response from Ben- Front Desk Manager on 15 Apr 2024
Good morning Kelly,Thank you for taking the time to leave us your feedback following your recent stay at our property. We are sorry to hear about the issues you faced during your stay and understand this could have made for a bad experience. We will be reviewing with our staff the points you have brought up to make sure this does not happen to you or others again. We also apologize for the mattresses and furniture, as you have probably seen, we are renovating our property and slowly removing those items from the hallways. Every client deserves the 10/10 experience and once again we are sorry you didn't have a great stay.We hope to welcome you again! I would kindly ask you to contact the hotel and ask for me so we can speak further of your experience.Have a great day!

6/10 Okay

valerie

Travelled with partner
The room was clean, renovated! The black out curtain has holes in it. The scan card did not work when we parked near our room to get back in the hotel. Jennifer at the front desk was very helpful. Garbage was overflowing near the parking by our room.
Stayed 1 night in Dec 2023
Response from Lisa N on 3 Jan 2024
Thank you for your feedback! we will definitely look into it . Hope to see you again on your next stay with us

8/10 Good

Nayane

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa N on 19 Dec 2023
thank you for your feedback !

6/10 Okay

Deborah

Liked: Cleanliness, room comfort
Ok for stopover
Good for a stop over. Airport shuttle, comfortable room and bed all good. No complimentary water in room. Coffee maker didn’t work well. Restaurant was closed in the evening. Included breakfast would have been nice at the price of this hotel.
Stayed 1 night in Dec 2023
Response from Lisa N on 19 Dec 2023
Thanks you for your feedback ! Very sorry for the trouble it might caused during your stay but front desk is available 24/7. Buffet Breakfast is only 19.95 per personThank you

4/10 Poor

Michele

For the price they should include some kind of breakfast. Even a muffin would have been nice. The only thing they seem to have is a $20 buffet. I had to walk 15mins to a subway for a breakfast sandwich.
Stayed 1 night in Nov 2023
Response from Lisa N on 3 Nov 2023
Thank you for your feedback ! the buffet breakfast is only 19.95 . Its pretty cheap .. we have coffee station in the morning .

8/10 Good

luc

Liked: Cleanliness, room comfort
thumbs up
Stayed here before and will probably will again, fun for the kids, nice and clean place, confurtable rooms.
Stayed 1 night in Oct 2023
Response from Jennifer on 28 Oct 2023
We sincerely appreciate your feedback and are happy to hear you had a great experience with us!We hope to continue to provide great experiences for you.

8/10 Good

Benjamin

Stayed 4 nights in Sep 2023
Response from Lisa N on 26 Oct 2023
thank you for your feedback !

6/10 Okay

Denyse, Reseda

Property is undergoing renovation. Room is sparse with no comforrable seating. No information given on meals available.
Stayed 1 night in Sep 2023
Response from Lisa N on 8 Sept 2023
Thank you for your feedback !

4/10 Poor

Pthandi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The service at the bar and at the front desk were great. The hallway and room itself was dark and dingy. More or brighter lights are needed. The room could be accessed by two doors however one of the doors did not have a safety latch. The hotel was loud late at night. We did not use the pool as it did not look appealing. The wifi did not work. I’m very disappointed and expected a lot more for what I paid
Stayed 1 night in Aug 2023
Response from Jennifer on 7 Sept 2023
Hello,On behalf of our entire staff at Radisson Hotel Montreal Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues to my team and we hope it won't happen again on your next stay. You can always ask the front desk to switch rooms if the room you're in doesn't suit you. The front desk can also call maintenance to fix issues with your room if ever, the same thing goes with the weak wifi connection. We know you spend so much at our hotel and we want to assure our guests to have a good and better experience when they come back.

6/10 Okay

Dipan, Edmonton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lisa N on 6 Sept 2023
Thank you for your feedback !

6/10 Okay

Stephanie

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Front staff was lovely. Hotel room could have been cleaner. Sheets had stains on it.
Stayed 1 night in Sep 2023
Response from Lisa N on 4 Sept 2023
Thank you for your feedback!

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from lisa n on 31 Aug 2023
Thank you for your feedback!

2/10 Terrible

SERGIO

Travelled with family
Disliked: Cleanliness, room comfort
Nightmare
I booked the hotel 50 days in advance. The room I chose was the apartment with living room and separate bedroom. That's because this was my wedding trip, and my best man came from another country and could stay with us. With less than 1 week left, they call me, saying that that room would not be available. Only an ordinary room, with only one bed, would be offered to us. And that, WITHOUT REFUNDING ANY CENT!! The most they could do is add a folding bed to the room. Yes, that's what you're getting at: I slept with my wife and best man on our wedding night. Well, getting there, our room was in an area of the hotel that is under renovation. It had an UNBEARABLE fresh paint smell. There were no trash cans, no coffee machine, no iron and ironing board, and guess what? The foldable bed wasn't there either. We had to ask and wait a long time, as we arrived at night and tired. To top it off, the staff is extremely rude (with the exception of the cleaning staff) and unhelpful. My advice: stay away from this hotel. There are better and cheaper hotels in the same region!
Stayed 5 nights in Aug 2023
Response from lisa n on 1 Sept 2023
Thank you for your feedback ! you had a choice of being relocated .. We gave you a lot of option. . I am very sorry about what happen

8/10 Good

Shelly van

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is run down and in desperate need of updating. They have added new stuff to an old room. Example: new flooring, and mirror but the bathroom is in terrible condition and the curtains in the room are old and ripped.
Stayed 1 night in Aug 2023
Response from LISA N on 1 Sept 2023
Thank you for your feedback ! we are currently renovating

4/10 Poor

Theodora

Travelled with group
Disliked: Amenities
One day the cleaning staff came and took all our towels and didn’t give us any new ones. The second day no one came to clean our room at all and when I called to asked for towels the front desk said they would have some brought up and never did. The next day we asked the cleaning staff for towels when we saw them in the hall and they just said no. The one restaurant is $20 for breakfast and is horrible. The hotel is far away from everything except the airport.
Response from LISA N on 1 Sept 2023
Thank you for your feedback

6/10 Okay

Logan

Stayed 3 nights in Aug 2023
Response from Jennifer on 20 Aug 2023
Thank you for your feedback!

8/10 Good

Andriy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lisa N on 18 Aug 2023
thank you for your feedback !

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Jennifer on 19 Aug 2023
Thank you for your feedback!

8/10 Good

Amanda

Liked: Cleanliness, amenities
Helpful, friendly staff and clean facilities.
Stayed 5 nights in Aug 2023
Response from Lisa N on 14 Aug 2023
Thank you so much for your feedback!

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Lisa N on 4 Sept 2023
Thank you for this amazing feedback !

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from LISA N on 1 Sept 2023
Thank you for your feedback

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room! Beautiful pool! We had a pool view room on the 2nd floor that was VERY nice. Also convenient parking and shuttle service to the airport.
Stayed 1 night in Aug 2023
Response from Jennifer on 13 Aug 2023
Thank you for your feedback!

4/10 Poor

Shannon

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the airport shuttle and the front desk staff were helpful. The property is run down and dated.
Stayed 1 night in Aug 2023
Response from Lisa N on 8 Aug 2023
Thank you for your feedback !

4/10 Poor

Lexi

Stayed 3 nights in Aug 2023
Response from lisa .n on 31 Aug 2023
Thank you for your feedback !

8/10 Good

Nancy

Stayed 1 night in Aug 2023
Response from lisa .n on 31 Aug 2023
Thank you for your feedback !

2/10 Terrible

sean

Travelled with family
The guy at the front desk, the youngest East Indian boy that worked the evening, he was the greatest part of our stay. There was renovations going on, and we were thrown into that area. But he helped us to get a better room. We went there in the evening. The next morning we were not allowed to use the pool as it was closed. So, therefore, there was nothing for us to do there at all, we were pretty darn disappointment. But like I said, the guy at the front desk was the best.
Stayed 1 night in Jul 2023
Response from Lisa N on 7 Aug 2023
Thank you very much for your feedback !

8/10 Good

Karen

Liked: Cleanliness, room comfort
Our stay
We really enjoyed our stay. Nice to have things to do at the hotel like a pool table ,air hockey table a pool. The only drawback was the rooms were under renovation, but no big deal..
Stayed 1 night in Jul 2023
Response from Lisa N on 2 Aug 2023
thank you so much for your feedback !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Scam hotel
Gave us a room right in the middle of renovations. Smelled like paint and chemicals.
Stayed 1 night in Jul 2023
Response from Lisa N on 31 Jul 2023
Thank you for your feedback ! The front desk will try there best to move your room during your stay .

8/10 Good

Marianne

Travelled with partner
Liked: Cleanliness
Unfortunately the hotel was under major renovation so there was drywall dust in the hallways, and the air. The hall to get to the elevator was blocked. Staff were good and friendly and the room itself was nice though sparsely furnished.
Stayed 2 nights in Jul 2023
Response from Lisa N on 31 Jul 2023
Thank you for your feedback !

8/10 Good

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Safe and goog staff, the only reason they are renovating and don't advice about it
Stayed 4 nights in Jul 2023
Response from Lisa N on 21 Jul 2023
Thank you so much for taking the time to share your stay with us !

2/10 Terrible

juann

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like construction, all carpet on hallways were removed, so it looked very unsafe and very dirty. I understand people make improvement of properties, but as a customer seeing all the subfloor was not ok to me.. didn’t feel clean didn’t feel like I was staying at a good place
Stayed 1 night in Jul 2023
Response from Lisa N on 19 Jul 2023
Thank you for your feedback ! We are trying our best to improve our services

8/10 Good

Luc

Travelled with family
Liked: Cleanliness, room comfort
thumbs up
familly vacation nice room clean and great parking
Stayed 3 nights in Jul 2023
Response from Lisa N on 18 Jul 2023
Thank you so much for your feedback !

4/10 Poor

Canola

Disliked: Cleanliness, amenities, property conditions & facilities
Not at all what I was expected. AC was so noisy, did not slept well
Response from Lisa N on 17 Jul 2023
Thank you for your feedback !

2/10 Terrible

Gino

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, tight space, under construction, broken ironing board and safe. Will never stay there again.
Stayed 2 nights in Jul 2023
Response from Lisa N on 13 Jul 2023
thank you for your feedback !

2/10 Terrible

matt

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
place is undergoing construction. the view from our room was a brick wall and construction materials filling a hallway. room was dirty when we got in with dirty towels on the floor. the hotel is in an industrial area with nothing around it. pool wasnt open. gym wasnt open. hallways were torn up. random people hanging around giving you weird looks. dont stay here.
Stayed 1 night in Jul 2023
Response from Lisa N on 13 Jul 2023
thank you for your feedback !

4/10 Poor

Sajid

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Breakfast Pool Gym Extra supplies
Stayed 3 nights in Jul 2023
Response from Stephanie V. on 12 Jul 2023
Thank you for your feedback.

6/10 Okay

Benny

Business traveller
Not so clean,booked pool view, but have me other room
Response from Stephanie on 12 Jul 2023
Thank you for your feedback.

2/10 Terrible

Elisabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Clerc at desk was unpleasant. Told us that there was a chance that our car would be stolen in the hotel parking during the night! Lots of unsafe people around the building. Info in the room telling us to lock the door, upper lock broken. Couldn't wait to leave the property.
Stayed 1 night in Jul 2023
Response from Lisa N on 11 Jul 2023
Thank you for your feedback ! we are very sorry about your unpleasant stay, But there nothing to worry the hotel is a safe place

8/10 Good

Terry A.

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Lisa N on 7 Jul 2023
Thank you for your feedback !

2/10 Terrible

Xhevahir

Travelled with group
Disliked: Cleanliness, room comfort
It was the worst hotel I have ever seen. They never cleaned our room or changed the sheets or towels. Very dirty and disrespectful people. I won’t recommend it to anyone.
Stayed 4 nights in Jun 2023
Response from Lisa N on 7 Jul 2023
Thank you for your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Lisa N on 11 Jul 2023
Thank you for your feedback !

8/10 Good

Aparajith

Travelled with family
Liked: Cleanliness, room comfort
Good hotel. Could do with some upgrades
Decent hotel. Requires lot of walking to reach rooms. Major renovations in progress, so quite loud. Spacious rooms. Furniture is being moved around and so we had a room with no chairs. The first room had bad paint smell and we were given a different room immediately. Very friendly and helpful staff. Lot of people loitering and smoking in the entrance. Smoking area could be a little farther
Stayed 3 nights in Jul 2023
Response from Lisa N on 7 Jul 2023
Thank you for your feedback ! We hope our renovations will improves our guest stays thank you

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we were given had not been fully cleaned. the beds were made, but the garbages were full and there were used towels still in the tub/shower.
Stayed 1 night in Jun 2023
Response from Lisa N on 5 Jul 2023
Thank you for your feedback !

8/10 Good

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
The only issues i had was my bedroom phone and hair dryer didn't work.
Stayed 4 nights in Jun 2023
Response from Lisa N on 5 Jul 2023
Thank you for your feedback!

6/10 Okay

ROOPESH

Stayed 1 night in Jun 2023
Response from Lisa N on 7 Jul 2023
Thank you for your feedback !

4/10 Poor

Viktoria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is under construction, pool didn’t work. There was no room service, they didn’t do any service after we checked in. The only plus is that it is relatively close to airport.
Stayed 2 nights in Jul 2023
Response from Lisa N on 7 Jul 2023
Thank you for your feedback !

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities
The rooms are being renovated. Our wing and room was not ready. Smells of dust and fresh paint. Dust in the room. Dust every where in the hallways. Half of our room is empty so no separate arm chairs or table for items. There was a desk chair and console with tv, fridge and microwave. And thankfully a bed. No phone to call front desk. Rain shower smelled like a failed aromatherapy experiment. I have allergies so i hope i am ok. We feel scammed bc it is not cheap. On the bright side the shuttle was handy and driver kind and helpful. The reception person also was very friendly. Even so i would not recommend this property.
Stayed 1 night in Jul 2023
Response from Lisa N on 3 Jul 2023
Thank you for your feedback!

2/10 Terrible

Americo

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lisa N on 3 Jul 2023
Thank you for your feedback !

6/10 Okay

Jecca

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was under construction, this was not made known on the website. The carpets in the halls were ripped up, debris was left in the hallway. Stairwells were blocked. Open doors to areas where construction materials were available. Front desk has no idea what was happening, language barrier. The room was lovely tho. Missing amenities like extra linens, garbage cans, ironing board, hairdryer.
Stayed 1 night in Jun 2023
Response from Lisa N on 3 Jul 2023
thank you for your feedback !