Standard Room, 1 Queen Bed, Non Smoking (Small Room)
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Reviews of Best Western Plus Montreal Downtown-Hotel Europa

3.5 out of 5
Best Western Plus Montreal Downtown-Hotel Europa
1240 Drummond Street, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 811 out of 1897 reviews" "
Rating 8 - Good. 625 out of 1897 reviews" "
Rating 6 - Okay. 276 out of 1897 reviews" "
Rating 4 - Poor. 112 out of 1897 reviews" "
Rating 2 - Terrible. 73 out of 1897 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nearby
Stayed 2 nights in Apr 2024

8/10 Good

Sheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained, staff were friendly and helpful
Stayed 2 nights in Apr 2024
Response from Best Western on 22 Apr 2024
Joel,Thanks for the review.CarloGeneral Manager

6/10 Okay

William

Older but well kept property. If you’re looking for a simple room that’s well located this is a decent option
Stayed 1 night in Apr 2024
Response from Best Western on 22 Apr 2024
William,Thanks for taking the time in reviewing us.CarloGeneral Manager

4/10 Poor

Vida c

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I spent 2 nights there with no sleep ,in the 4th floor lots the noises, the floor needs to be clean specially in the room, no parking I have to pay and park faraway a filthy parking, I won’t go back there on that place I regretted I spent my money there.
Stayed 2 nights in Apr 2024
Response from Best Western on 22 Apr 2024
Vida c,Thank you taking the time in reviewing us.In reference to your comments if there was noise on the the 4th floor the first night why did you not ask to changeroom.Also the floor has been renovated and again if the floor in the room why did you not ask to move room.As for the parking we have no control of this so we can't answer to your comment and normally the parking we send people to we have never had this complaint. You are entitled to not come back its your option.

10/10 Excellent

Brittany, labrador city

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Will stay again
Stayed 2 nights in Apr 2024
Response from Best Western on 23 Apr 2024
Brittany,Thanks for the review and score.Carlo General Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western on 23 Apr 2024
Lauren,Thanks for the score.CarloGeneral Manager

10/10 Excellent

marile

Stayed 3 nights in Apr 2024
Response from Best Western on 22 Apr 2024
marile,Thanks for the score.CarloGeneral Manager

10/10 Excellent

Sukyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to amenities! Building is nice but noise is easily heard from hall.
Stayed 3 nights in Apr 2024
Response from Best Western on 20 Apr 2024
Sukyoung,Thanks for the feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Great location, good price, friendly staff
Stayed 2 nights in Apr 2024
Response from Best Western on 19 Apr 2024
Daniel,Thanks for the feedback.CarloGeneral Manager

8/10 Good

Sidney

Travelled with family
Liked: Property conditions & facilities
Great place convenient situated
Stayed 3 nights in Apr 2024
Response from Best Western on 19 Apr 2024
Sidney,Thanks for the feedback.CarloGeneral Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated but clean and close to downtown shopping.
Stayed 3 nights in Apr 2024
Response from Best Western on 19 Apr 2024
Lee,Thanks for the feedback.CarloGeneral Manager

6/10 Okay

margarita

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Best Western on 20 Apr 2024
Margarita,Thanks for the review.

10/10 Excellent

Ellison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a little small but nothing crazy, nice staff, easy check in, clean rooms with a big TV.
Stayed 1 night in Apr 2024
Response from Best Western on 19 Apr 2024
Ellison,Thank for taking the time to review us.CarloGeneral Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western on 20 Apr 2024
Amber,Thanks for the score.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location, was in town for a concert. Easy walking distance, good selection of restaurants near by
Stayed 1 night in Apr 2024
Response from Best Western on 19 Apr 2024
Darlene,Thanks for the review and we are glad you enjoyed the stay.CarloGeneral Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights & the staff was so nice. This is a hidden gem, Cora’s, walking distance to the Bell Centre. All great!
Stayed 3 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Steve,Thanks for the feedback and we are glad to see you enjoyed your stay.CarloGeneral Manager

10/10 Excellent

Ethan Andrew Edmund

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think everything was great. Already planning on coming back in November for another habs game. This places was super clean. The only thing I hated was the elevator. It seem static and lights kept flickering
Stayed 3 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Ethan Andrew Edmund,Thanks for taking the time in reviewing us and we are glad you enjoyed your stay with us.CarloGeneral Manager

8/10 Good

jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
right now it is bad with construction it took me 45 minutes to get a parking spot in front of the hotel so I could check in.... then just to drive to the parking garage another 20 minutes.... I think it will new looked this for all of 2024...
Stayed 2 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Jack,Thanks for taking the time in giving us your feedback.CarloGeneral Manager

8/10 Good

JC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for attending events at Bell Center.
Stayed 1 night in Apr 2024
Response from Best Western on 17 Apr 2024
JC,Thanks for the review and score.CarloGeneral Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like was the fact that our room on the second floor was facing another wall of the hotel so we had no light into our room and could not take in the sights of the city. On the other hand we got to check-in before our regular time so that was a good thing and may have accounted for the room selection.
Stayed 4 nights in Apr 2024
Response from Best Western on 17 Apr 2024
John,Thanks for the feedback and sorry for the view.CarloGeneral Manager

4/10 Poor

Bastien

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very small rooms not very clean and really out dated.
Stayed 2 nights in Mar 2024
Response from Best Western on 17 Apr 2024
Bastien,Sorry you did not find our hotel to your liking, but remember this is the type of room you reserved.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Best Western on 16 Apr 2024
Shane,Thanks for taking the time in reviewing us.

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I keep choosing this best western location because it feels like home. The rooms are just right and so comfortable are the beds. The check is process is amazing and checking out is pretty fast. Staff always answers questions and they make great suggestions. I love it here ❤️👍
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Ashley,Thanks for the positive feedback and we are glad that you enjoy staying with us.CarloGeneral Manager

8/10 Good

Guy

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Guy,Thanks for the score.

6/10 Okay

Giovanni

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Giovanni,Thanks for the score.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Clean, and great staff that were very helpful!
Stayed 3 nights in Apr 2024
Response from Best Western on 14 Apr 2024
Stephanie,Thanks for taking the time to give us your feedback.CarloGeneral Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional room Comfortable bed and nice computer chair for doing work Great set up
Stayed 2 nights in Apr 2024
Response from Best Western on 14 Apr 2024
Peter,Thanks for tsking the time in giving us your feedback.CarloGeneral Manager

10/10 Excellent

Melissa Filomena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an amazing place to stay for a getaway. The hotel is spacious. The rooms are spacious AND CLEAN!!!. If you expect it to be quiet on the streets of Montreal it isn’t. The staff are friendly and plenty of restaurants around. 5 minute walk to the bell centre!!! A MUST stay!
Stayed 1 night in Apr 2024
Response from Best Western on 13 Apr 2024
Melissa Filomena,Thank you for taking the time in reviewing us.CarloGeneral Manager

4/10 Poor

Maral

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled like cigarettes. We left early morning because we couldn’t stand the smell
Stayed 1 night in Apr 2024
Response from Best Western on 12 Apr 2024
Maral,We apologize for the smell of cigarette.

6/10 Okay

Ian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small, very dirty and you almost need to sit in the shower to use the toilet.
Stayed 2 nights in Apr 2024
Response from Best Western on 12 Apr 2024
Ian,Sorry that you felt this way.

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western on 13 Apr 2024
Bruno,Thanks for the score.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was a very strong natural gas smell in the lobby in the evening. I'm assuming this was from the restaurant above the lobby but it was a little concerning.
Stayed 2 nights in Mar 2024
Response from Best Western on 12 Apr 2024
Valerie,Thanks for the feedback and the smell was taken care of once the fire department got here.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western on 13 Apr 2024
Frederick,Thanks for taking the time in scoring us.

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent location but… Room was not clean, found a dirty sock on the floor and used soap in the shower. Told staff at 9 am, came back to our room at 1pm and it was still not cleaned. Reported again at 1:30pm to front desk, the room was cleaned but yet again the sock had not been moved. Doesn’t make you feel great about sleeping in the bed!
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Sharon,We are sorry to read about this experience we will advise the required department and ensure this does not happen again.CarloGeneral Manager

10/10 Excellent

LIZA

Liked: Cleanliness, staff & service, property conditions & facilities
Close to via train, bell centre, shopping! Many restaurants within walking distance
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Liza,Thanks for taking the time in giving us your feedback and we are glad to see you enjoyed your stay.CarloGeneral Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Jeff,Thanks for the score.

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities
Our room: floor and bedspread had black dirt flex’s all over.
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Bertrand,We are sorry to read this, but we are normally careful on this.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location.
Stayed 4 nights in Apr 2024
Response from Best Western on 10 Apr 2024
Melissa,Thanks for the review and score

10/10 Excellent

Juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the new and clean rooms, amazing housekeeping and friendly people at reception. Really good amenities and a modern and chic location in downtown. Very accessible to the nightlife and old city. Will definitely stay here again when I'm back in Montreal!
Stayed 4 nights in Mar 2024
Response from Best Western on 9 Apr 2024
Juanita,Thanks for the time you took in reviewing us and giving us a good score.

6/10 Okay

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service
Pros: Staff was super friendly and helpful. It was a block away from rue Sainte-Catherine and plenty of restaurants around. Super convenient for location. Bell Center was a block away. Check in and check out was super easy and quick. Cons: The hotel definitely needs some upgrades but everything still worked fine. Things are dated and the elevators are so tiny. Fridge was also tiny, and bed was a bit uncomfortable. I didn’t care for the way we were treated by the parking garage attendants but that had nothing to do with the hotel staff as it’s separate companies. The parking is through a third party company in a garage behind the hotel. I did address it with the hotel and they were apologetic which brings me back to the pros regarding the staff being accommodating and friendly.
Stayed 3 nights in Apr 2024
Response from Best Western on 12 Apr 2024
Nicole,Thanks for taking the time in giving us your feedback..This will help us to improve in areas where we may have failed.CarloGeneral Manager

10/10 Excellent

Sandra luz

Liked: Cleanliness, staff & service, property conditions & facilities
Exclelente servicio desde que llegamos, nos atendieron en nuestro idioma, muy amable, nos ayudaban con las dudas que teníamos, todo cerca del downtown había restaurante en el hotel y podiamos salir a comer cualquier tipo de comida por lo centrico del lugar lo recomiendo, nos gusto mucho, gracias
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Sandra luz,Thank you for taking the time in reviewing us and also for the score.CarloGeneral Manager

10/10 Excellent

Karen Lynn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the Bell center
Stayed 3 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Karen Lynn,Thank for taking the time in reviewing us and for the score.CarloGeneral Manager

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and very friendly staff. Everything is within walking distance.
Stayed 3 nights in Apr 2024
Response from Best Western on 9 Apr 2024
Kennedy,Thanks for the feedback and and score.CarloGeneral Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Easy to Centre Bell, Metro, shopping, bars/restaurants. A litle attention to the ice machines. Check and clean for mold. Had large chunks end up in my ice bucket. Rather gross. Would not use ice here for my drinks.
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Brian,Thanks for the feedback, but ,machines are cleaned every month sorry to hear you got a chunk of ice .

6/10 Okay

Lindsay

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location! But older and not the cleanest/upkept.
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to review our property. We are sorry to hear that your experience during your recent stay with us did not exceed expectations and will use your feedback to strive towards implementing improvements for future stays. We hope to have the pleasure of hosting you again in the future!

8/10 Good

SAYURI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western on 8 Apr 2024
Sayuri,Thanks for the score.

8/10 Good

Ali Can

Liked: Cleanliness, staff & service, amenities
Could be a little bit well maintained and good-looking, however considering the price and location it’s decent overall
Stayed 3 nights in Apr 2024
Response from Best Western on 7 Apr 2024
Ali Can,Thanks for the feedback and we are doing the necessary to improve the look of the hotel.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Terrance on 6 Apr 2024
Bonjour Jessica,Merci pour commentaire!Cordialement,

10/10 Excellent

Kristina, Fredericton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed are stay, staff was very friendly and helpful as we were not from there.
Stayed 1 night in Apr 2024
Response from Best Western on 6 Apr 2024
Kristina,Thanks for taking the time in giving us you feedback and giving us a good score.CarloGeneral Manager