Room amenity

Reviews of Hotel Europa

Hotel Europa
13 rue de maguelone, Montpellier

Reviews

4.2
Rating 10 - Excellent. 8 out of 254 reviews" "
Rating 8 - Good. 18 out of 254 reviews" "
Rating 6 - Okay. 46 out of 254 reviews" "
Rating 4 - Poor. 90 out of 254 reviews" "
Rating 2 - Terrible. 92 out of 254 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Montpellier weekend
Hotel was clean. Good bathroom but bed was really uncomfortable. The mattress and the bolster both bad.. However value for money and only drink facilities was vending machine
Stayed 1 night in Sep 2017
Dear guest, Thanks for your staying in our hotel and for your remarks, we are always trying to do our best to satisfy the quality of our guests welcoming. we hope to see you in the future and we will do our best to receive you in the best conditions. Sincerely Ms Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Isabel , New Jersey, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Europa
The room did not have A/C. It was a lot of noise from people and cars in the street. The blankets smelled cigars, and one of the blankets had two holes from cigarettes burning. However the bathroom was ok, clean and enough space. The room also had plenty of space. The WiFi was ok.
Stayed 1 night in Aug 2017
Response from Ms Françoise MARTIN Director / Manager on 12 Oct 2017
Dear guest, We can only regret that you did not enjoy your stay in our hotel, it is a pity that you did not report it on site; we could have done some things immediately as the reception is at your disposal 24 hours a day for information, the bedding has been changed in all the rooms following the renovations done in these rooms which are now all equipped with air conditioning system and double glazing windows. we hope to see you in the future and we will do our best to receive you in the best conditions. Sincerely Ms Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Beds so low
The beds were so low, we could hardly get in them, they were to low to the floor, they were like camp beds.
Stayed 2 nights in Aug 2017
Response from Ms Françoise MARTIN Director / Manager on 12 Oct 2017
Dear Guest. We thank you for your visit as well as for your opinion which is invaluable to us to improve our service quality careful about the quality of service we offer, we take note of your remark regarding the bedding in order to make the necessary as soon as possible. to the pleasure of welcoming you again and remaining at your disposal Sincerely Ms Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheapish and central but not cheerful
Clean room, good location. Food and drinks dispensers but no change available. Room and bathroom just adequate. Heating and noise insulation adequate too.
Response from Ms FRANCOISE MARTIN on 25 Feb 2017
Dear Guest, We thank you for your visit, we are happy to have lived up to your expectations and hope to see you soon Ms FRANCOISE MARTIN Director / manager Hotel europa eco-rooms montpellier

2/10 Terrible

nickmoore.95, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliantly Rubbish
It's an utterly horrible hotel. They messed up our room bookings, the rooms bathrooms were unclean and horrible, random bits of material had been used as curtains and half the fittings didn't work. I knew it was going to be rubbish, and the reason I chose it was the location, perfectly between the main square and station. I spent very little time there, and it is fine for a one night stay after a night out, but for anymore look somewhere else, anywhere else.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Patricia, Wyoming

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible! Do not stay here!
It is extremely run down. The sheets and pillows had cigarette burns. There was a hole in the ceiling of the bathroom. The shower only came on for 30 seconds at a time, was too hot to stand in and could not be adjusted.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Kassia, California, USA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, service, but minimum comfort
it was good for one night stay before another destination. The hotel staff was friendly and accommodated our special request. However, there were no closet or any hooks or hangers to hang the clothes and even towels. The room was large, which compensated for other discomfort. The price is reasonable for such a good location in the center of the city. We had a heavy luggage and were pleased that it was only a few minutes walking distance from the train station.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Burak

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
At least it's cheap
Cheap and good location in Montpelier with friendly, efficient staff. However the room, whilst clean, was very tatty. Normally I wouldn't be too fussed, but there wasn't even a toilet seat and most light bulbs weren't working. It's a roof over your head and that's about it, though it is a good central location for a low price.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

sarah j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful hotel
What a awful place, can`t believe its classed as a hotel. A hostel would be more accurate. Thankfully we were only booked one night. Theres holes in the walls, no light in bathroom doors don`t fit, no pillow, no toilet seat . Our view was of a concrete shaft. The only good thing is its 5 mins from the train station. Would sugest you find somewhere else to stay. Would not recommend

2/10 Terrible

J. R., Bluffton,, SC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not send a dog to stay at this disastor.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Abasun Montpellier - cheap, well located
This hotel is cheap and very well located, between the main train station and Place de la Comédie, downtown. However it lacks the standard modern comfort: no elevator, old washroom, only one light, and it looks not very clean.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

8/10 Good

James, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel is in a great location, right off Place de La Comédie. If you're looking for a centrally located hotel with no frills then this is it. Air con, TV, hot water in the rooms, friendly staff. Perfect for our few days in Montpellier.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abasun Hotel in Montpellier - Horrible!
Like what almost everyone says in their reviews, I will NEVER again stay at this hotel. It was too expensive for what it offers. My room was on the 3rd floor (of course, no elevator,) and the AC in the room "did not work" as the guy at the front desk told me, and when I arrived at the hotel there was no towels in the room. Somebody brought two towels to my room after I checked in and was away sightseeing. The room was really like a prison cell and was not so clean. TV didn't even have a remote, and there was no phone, no nothing!!! It was just plain terrible. i should've read the reviews before booking this hotel. I would not recommend this hotel to anyone. I'd rather stay at a youth hostel than stay at this place for the price I paid for it.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abusan hotel montpelier
Location was perfect and the sheets were clean and there was hot water. Fortunately we only had to stay at the hotel one night as the room was dirty and many light bulbs did not work. Much tidying up needed in rooms but guess you get vwhat you pay for. Definately would not go back or recommend. Guess hotel good for backpackers.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mainly poor
Overall pretty poor On the good side, the location is excellent, but no loo seat or shower curtain in both our rooms. loose taps and electrical fittings. Unable to turn on air con on a 37 degree C day also not good.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Edlih, Glendale, AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
only if you are desperate
The hotel was situated next to the train station - a plus - but next to a restaurant which can be noisy at night. There was no soap, shampoo, lotion , or anything in the room, there were wormlike creatures crawling in the shower, and no air conditioning that we could figure out how to turn on. We couldn't leave the windows open because there were no screens and the bats were up in the trees next to our window. The towels were small and dingy and there were no washcloths. There was no breakfast. The front desk host was very polite but they didn't open until the next day at 8am, so we couldn't even ask for the soap and shampoo, etc. There was a T.V. which helped to serve as a distraction, however. The youth in the neighborhood were rowdy and the locals who hung out at the train station were dressed like hookers or looked like they were under the influence of alcohol or drugs which made me thing this town as very shady. We only stayed for one night as a train stop on our way into Sain and were afraid to even walk the streets at night as we did Paris and Berlin. Nope, not here. If Montpellier has something to offer, the impression at the train station and this hotel overshadowed it.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Liked: Staff & service
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Close to station and fun places to go out.
So the room was very basic and not pleasant on the eyes but the location could not be beat. No major complaints except maybe the timer light on the restroom. Other than that the room was clean and covered the basics.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Steve, Denver, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abasun Hotel
This hotel was in a great part of town, but it doesn't really cater to travelers as there is no elevator and if you have bags, you hoof them up at least one flight of stairs. The room was tolerable, but there was an intense smell of mold in the shower area that bled over into the room unless you kept the door shut. Couldn't use the shower because it smelled so bad. No air conditioning or at least the non-English speaking staff couldn't understand what we were asking in regards to getting it turned on.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

hanan, oradea

Disliked: Staff & service, property conditions & facilities, room comfort
hotel Abasun Montpellier
The hotel has 2,5 stars but they didn't have in 'their best room" even a closet to hang out your close, and in the bathroom they didn't have a toilet seat. And everyone there was telling us that there is nothing they can do, they are there only employees, and the manager even if they call him he won't solve the problem. And all that knowing that we payed the most expensive double room in the hotel...
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Mark, London

Disliked: Staff & service, property conditions & facilities
Abasun, Montpellier
This hotel is superbly located but that is it's best feature. The rooms are very basic. There is no wardrobe, no telephone, no carpet and few (if any) wall furnishings. There is air conditioning but the remote is at reception. There is also a TV with just the basic, terrestrial channels and again, no remote in the room. The bathrooms are small with nowhere to unpack your toiletries and you will only get bulk, liquid soap (of a dubious colour.) There is a hairdryer. That said, the staff are friendly and helpful and if you you are aware of what you're getting into and do not mind eschewing your creature comforts, then this place is for you! I slept well here. My room was at the front but the double-glazing kept out all the noise. I also had a look at the tariffs of nearby hotels and this one is at least 1/3rd the price of those, so I slept even better! Getting here is so easy, as the tram stop is just outside, the St Roch station about a 3 minute walk (honestly) and the main square about the same. Would I stay here again? Yes, I would - unless it was a special occasion and I wanted to treat myself or my companion.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Andrzej, Crawley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all.
I am not satisfied about the hotel because it wasn't as clean as it should be, I asked for double bed and I got to single beds and my mate got 3 single beds when we clearly said we want double. When the next morning I went out and in the evening I tried going back to the room and I opened the room and someone else was living there.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is barely worth it...
Unclean. Broken blinds on windows. Light in room did not work upon arrival and we had to change the light bulb. Bare minimum of furniture in room. NOISY in the hallways of hostel until 3 am (and on street below). All this place has going for it is the location. I would pay the taxi ride to another hotel next time to avoid staying here.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Abasun Hotel, Montpellier - cheap for the location
The location of the hotel is great - two mins walk to the centre. Staff were friendly. The room was clean. Downsides were a lumpy bolster instead of a pillow; a bare light bulb as the only light; some redecoration in progress. Pink liquid soap in dispensers. The only air conditioning control was kept at Reception so you had to ask for adjustments if needed! Small room, but perfectly quiet at the back overlooking leafy courtyard. I'd recommend the hotel as although pretty basic it's perfectly clean and cheap for the amazing location. You can walk to the centre in 2 mins and the street is on the Tram route for Place de l'Europe and the stop for the Navette (bus) to and from the airport.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Julia, Hampshire, UK

Disliked: Room comfort
Not impressed
Room was very cramped. Toilet door didnt close and no toilet seat. No plug for the bathroom sink. Poor lighting as only one light over the bunk bed part which was not required. Light also had no cover which was dangerous. Only French bolster style pillow which was uncomfortable.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Kasper, Barcelona

Disliked: Property conditions & facilities, room comfort
Good location but torn down hotel
Very close to the train station and cheap. But old hotel. Good for one night.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Mary, Ireland

Disliked: Property conditions & facilities, room comfort
Abasun Hotel- Montpellier
Hotel very central to city centre. Walking distance to train station & most attractions. Room was very basic. Air Con didnt work in our room & the light in the tiolet area didnt work. Staff had very little english,but were friendly. If staying for one night this hotel would do more of a hostel than a hotel tho. Recommended due to its location.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Chris, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
This hotel is the pits. I don't know how it dares to call itself a hotel. A drunks hostel would be a more accurate description. The reception is closed at 10pm, all the lobby furniture is removed and steel shutters brought down. There is noise and shouting throughout the night. Montpellier was full due to a conference or we would have moved. They over booked the hotel and there were people sleeping on the floor in the lobby. It was very bad and I do NOT recommend this dump.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

2/10 Terrible

Barbara, Indiana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Words For How Gross
All of the previous reviews that gave the Abasun a 1 overall, could have been written by myself. But in addition to the extremely inferior bedding and bathroom faculities no one has mentioned the "air conditioning". Our room faced south and would have been unbearably warm without the ac. However it was on a timer and turned off sometime in the early evening leaving no option other than opening the screenless windows which faced a major and busy street. The trams ran in both directions until 2:00am and then started back up at 5. In addition street cleaners went up and down all night and deliveries occurred early in the morning. They also required you to leave your key whenever you went out. The tv received one channel and we don't remember any coffee pot or hair dryer. In addition the shower sink closet smelled of sewer gas or mildew.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 9 Jan 2017
Chers clients, Nous vous informons que l’établissement a changé de direction depuis janvier 2015. Toutes les chambres et les parties communes ont été rénové et n’ont rien avoir avec l’établissement précèdent. Nous vous remercions de ne pas tenir compte des commentaires postés avant janvier 2015. Nous espérons vous revoir bientôt. Mme Françoise MARTIN Directrice/Manager Hôtel Europa Eco-Rooms MONTPELLIER

8/10 Good

Erik, Boca Raton

Liked: Cleanliness, staff & service
Great room for the money, despite being under renovation
We selected this hotel for location, close to the City Center and the Rail Station, just a few minutes walk to either. The staff were very friendly and helpful, did their best to make us feel comfortable and safe and helped us up with the luggage, as the hotel does not have a lift. The room we had was still being renovated, but it was still very comfortable and very clean. Only little traffic noise from street was from the electric tram, we overlooked the street and were not disturbed. Would deffinitely stay there again.
Response from General Manager on 9 Jan 2017
Dear Guests, We inform you that the property has changed direction since January 2015. All rooms and public areas have been renovated and have nothing to do with the previous establishment. We thank you for not taking into account the comments posted before January 2015. We hope to see you soon. Ms. Françoise MARTIN Director / Manager Hotel Europa Eco-Rooms MONTPELLIER

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
il existe mieux a ce prix
heure de chauffage de la chambre fixe 17h40-9h. Arrivee vers 15h30, apres demande et insistance pour le chauffage, allumage apres moulte va-et-vient vers 17h; bruit du systeme de chauffage atroce; J'ai demande a l'arreter vers 22h. J'ai eu froid toute la nuit, je suis rentree malade biensur javais le choix bruit+chauffage ou pas de chauffage. Je ne reviendrai pas.
Stayed 1 night in Jan 2019
Response from Francoise MARTIN on 29 Jan 2019
cher client , merci d'avoir fait part de votre expérience durant votre séjour , nous avons imédiatement fait réparer ce chauffage défectueux . Le gardien de nuit aurait du vous proposer un chauffage de substitution, et nous lui avons fait part de votre commentaire afin de satisfaire au mieux les attentes de nos clients . Veuillez nous excuser pour le dérangement. au plaisir de vous revoir lors de votre prochain séjour a Montpellier. Mme Martin / Directrice /HOTEL EUROPA

6/10 Okay

Jean Louis

Disliked: Staff & service, room comfort
A eviter
Pas d'oreiller, pas de service pt dejeuner, et devoir rester sous la couette pour supporter la fraicheur de la chambre, pas du tout le projet d'un futur sejour, a eviter,
Stayed 1 night in Dec 2018
Response from Madame Françoise MARTIN Directeur Manager, on 11 Jan 2019
Cher Jean Louis , nous remercions pour votre commentaire et nous mettons tout en oeuvre pour améliorer notre qualité de service aupres de notre personnel . Cependant il aurait été judicieux de votre part , d'en informer notre receptionniste présent toute la nuit et disponible pour repondre a toute attente de notre clientèle afin de pouvoir regler un soucis éventuel immediatement afin que votre séjour se passe dans de bonnes conditions .Nous serons ravi de vous accueillir lors de votre prochain séjour a Montpellier. Cordialement /Mme la directrice Hotel Europa

6/10 Okay

Dagmar

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tolle Lage, vermutlich Pech beim Zimmer
Durch Einchecken spätabends und offen stehende Balkontür bei kaltem Wetter musste ich ohne Heizung eine kalte Nacht verbringen, bis ich am nächsten Morgen eine Elektroheizung erhielt. Das (ansonsten komfortable) Bad blieb weiterhin zu kalt... Durch verwinkelten Schnitt sowie Boden- und halbe Wandverkleidung im Look grauer Holzdielen wirkte das Zimmer zusätzlich trist. An der Tischplatte in einer Nische fehlte eine Lampe. Die Matratzen waren durchgelegen, die Zudecken schäbig. - Positiv: Sämtliche Mitarbeiter waren sehr freundlich und hilfsbereit (angefangen beim Beschaffen der Heizung). Schön auch der Blick auf den grünen Hofbereich.
Stayed 4 nights in May 2018
Response from Madame Françoise MARTIN Directeur Manager, on 10 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wie zuhause
Sehr nettes Personal.
Stayed 7 nights in Jul 2018
Response from Madame Françoise MARTIN Directeur Manager, on 14 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Daehan

Liked: Staff & service
Stayed 4 nights in Jul 2018
Response from Madame Françoise MARTIN Directeur Manager, on 14 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

sylvie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Personnel à l accueI très gentil très serviable et souriant, agréable.
Stayed 2 nights in Jun 2018
Response from Madame Françoise MARTIN Directeur Manager, on 29 Jun 2018
Chère cliente , je vous remercie d'avoir pris le temps de d'écrire vos impressions sur l'accueil de notre établissement également agréable a lire , et j'en fait part à toute notre équipe réception. Au plaisir de vous accueillir lors de votre prochain séjour a Montpellier.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
ราคาถูกมาก ห้องพักสมราคา
ทำเลที่ตั้งดีมาก อยู่ใกล้สถานีรถไฟ ติดถนนใหญ่ หน้ารถราง แต่สภาพเก่าไปนิด ไม่มีผ้าห่มให้ พนักงานดูแลดีน่ารัก เหมาะสำหรับคนพักง่ายนอนง่ายจริงๆ
Stayed 1 night in May 2018
Response from Francoise MARTIN / DIRECTRICE HOTEL EUROPA on 17 May 2018
chers Nous vous remercions de votre examen détaillé et pour avoir pris le temps d'ecrire votre commentaire ,Il rend nos efforts tellement plus utile de savoir qu'ils sont appréciés. J'ai partagé vos commentaires avec mon équipe réception et ils sont tous ravis. Nous sommes impatients de vous accueillir à nouveau

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très satisfait !!!
Hotel Sympa, très bien situé en plein centre ville de Montpellier, je n'ai même pas eu besoin d’utiliser ma voiture tellement que tout est a coté, restaurant, magasins, cinéma sans oublier les 4 lignes de tramway qui passe a coté de l’hôtel. Personnel très sympathique, chambre spacieuse avec une literie de très bonne qualité ce qui m'a offert une bonne nuit de sommeil avant de me réveiller sur la belle vue de la rue Maguelone, sans que le bruit de cette dernière me dérange grâce au double vitrage des fenêtres et la bonne isolation phonique des mures de l’hôtel. la salle de bain est spacieuse avec une décoration contemporaine; tout cela pour 65 euros la nuit du coup je trouve que l’hôtel offre un très bon rapport qualité/prix vivement l'été pour revenir passer quelques jours en famille a hôtel Europa sous le bon soleil du sud !
Response from Mme Francoise Martin on 16 Apr 2018
Cher client , nous sommes satisfait que l'Hotel Europa Montpellier Centre Gare , a répondu a vos attentes et ésperons vous revoir dans notre établissement lors de votre prochain séjour a Montpellier. Mme Francoise Martin / Directrice de l 'HOTEL EUROPA

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas de savon Pas de serviette en quantité suffisante
Stayed 1 night in Mar 2018
Response from Madame Françoise MARTIN Directeur Manager, on 6 May 2018
Cher client , merci d'avoir choisi notre établissement , et au plaisir de vous accueillir a nouveau . Mme Martin /Directrice

4/10 Poor

christophe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nous avons eu chambre dans la cour sans chauffage .. bon escuse une amie en déambulateur donc plus commode . pas de serviette a notre arrivée . pas de rideaux de douche . des nuits a dormir tout habiller pas de chauffage d appoint . par contre bien accueillis par l ensemble du personnel pour 130 euros tres cher vu ce que nous avons eu pour deux nuits
Stayed 2 nights in Mar 2018
Response from Mme Francoise Martin on 29 Mar 2018
Chers clients , nous vous remercions d'avoir séjourné a l' Hotel Europa,je tiens a apporter quelques précisions a votre commentaire : Comme nous vous l'avons deja dit lors de votre arrivé a l'établissement , une chambre vous etait réservé a l'étage , cependant vous avez insisté apres avoir visité la chambre accessible aux Personnes a mobilité réduite situé aux rez de chausser, et pas de rideaux de douche pour pouvoir permettre l'accessibilité aux personnes en fauteuils roulant ) a rester dans cette chambre au rez de chausser pendant tout votre séjour plus commode pour y accéder .Le personnel de recption etant présent jour et nuit , il aurait été plus judicieux de venir a leur rencontre leur signalé ce probleme de chauffage , qu ils auraient pus solutionner rapidement. En ésperant vous accueillir lors de votre prochain séjour a Montpellier . Mme Francoise Martin / Directrice

8/10 Good

Erika, france

Liked: Cleanliness, staff & service, room comfort
Hôtel sympa
Bon accueil, personnel très sympathique et disponible. Chambre spacieuse et propre. Seul petit bémol : serviettes trop petites ainsi que les oreillers. Mais dans l’ensemble agréable séjour.
Stayed 3 nights in Mar 2018
Response from Mme MARTIN on 15 Mar 2018
Chère cliente, nous vous remercions d'avoir séjourné dans notre établissement Hotel Europa et ésperons vous accueuillir à nouveau lors de votre prochain séjour à Montpellier. Mme Martin Francoise/ Directrice Hotel Europa Montpellier

2/10 Terrible

Joelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel à déconseiller
des problèmes de réservation, ma réservation n'était pas parvenue à l’hôtel;Le gardien n'avait pas les moyens techniques de vérifier sur un ordinateur ma réservation ( arrivée à 20 heures) Hotel démoralisant , j'avais une chambre normalement pour 3 personnes mais il y avait une minuscule serviette, une couverture et une sorte de sac de couchage pour le 3ème couchage C'est le plus mauvais rapport qualité prix de ma vie.Prix payé : 74 euros. si ce n'était pas l'heure tardive et le taux de réservation important en raison d'un salon professionnel, j'aurais changé d'hôtel
Response from Francoise MARTIN on 6 Mar 2018
Cher client , nous remercions d'avoir pris le temps de laisser un commentaire .Nous nous permettons d'apporter quelques précisions a votre commentaire: -une erreur sur notre logiciel informatique , a fait que votre reservation n'etait pas enregistré a la bonne date . Nous vous prions de nous en excuser pour ce désagrément qui j'espere n'a pas gacher votre séjour a Montpellier.. Cependant nous avons rectifier la situation immédiatement et nous vous avons effectué un geste commercial , ( que nous aurions aimé que vouds le signalier également sur votre commentaire )nous vous avons attribué une chambre surclassée au tarif supérieur sans lla moindre augmentation pour vous , qui apparemment n'a pas calmé votre mécontentement . Nous ésperons avoir le plaisir de vous accueillir a nouveau lors de votre prochaine visite a Montpellier. Mme Martin Francoise / Directrice

4/10 Poor

christian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
pas terrible
vaut mieux allez au formule 1
Stayed 2 nights in Dec 2017
Response from francoise martin on 18 Feb 2018
Cher client , petit conseil lors d'un prochain séjour a Montpellier ,preparez et regardez mieux les prix des hotels en centre ville et comme notre etablissement qui est situé a 100 metres de la gare sncf ( pas de frais de taxi , ni transport en commun a prendre , l hotel Europa est accessible a pied en 2 minutes ) , ne nous comparez pas sil vous plait avec les chaines hotelieres comme vous citez en exemple les hotel Formule1 , sans douche ni wc privatif dans la chambre , tout est commun et souvent l hygiene douteuse , moins cher certemais situé en exterieure de la ville souvent dans des zones industrielles et désertiques bien souvent meme pas accessible en transport en commun . Bien Cordialement. Francoise Martin / DIRECTRICE HOTEL EUROPA MONTPELLIER CENTRE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Un mélange de biens et moins biens
Très bel emplacement, très belle façade, déco accueil un peu moins bien, mais bon accueil humain, bien sécurisé. Chambre austère mais propre. Draps un peu court et manque de chauffage surtout dans la salle de bain. TV mal orientée par rapport au lit. Globalement, pourtant, excellent rapport qualité/prix/
Stayed 3 nights in Jan 2018
Response from FRANCOISE on 25 Jan 2018
Bonjour , merci d'avoir pris le temps d' écrire votre commentaire .En ésperant vous revoir lors de votre prochain séjour . Françoise Martin Directrice