Monterosi Apart Hotels

"Under the bathroom sink was rubble for work down ( plaster) that i cleaned. The pullout couch sheets were not clean. it took forever to get a brown to clean the room. we were rationed toilette paper, i bought my own and were advised that we would have one set pf towels for a week stay. Thankfully the cleaning lady gave us extra towels,. the front desk was very short and seemed bothered when we asked for direction ( this was our first trip to Rome, Italy and we were celebrating my daughters 16th bday). I have traveled to a lot of places and this is, by far, the worst experience. I am glad that i have seen other places in Europe so I know that this is not the standard of hospitality everywhere! The hotel. upon checkout, failed to properly bill for one night and when I arrived home to Canada, I received an email about , their mistake in not billing the last night. I asked to please send the bill of what I owe and I will gladly pay, I have yet to receive the bill. I had also asked for the receipt of what I already paid and have yet to receive that as well. In the email it was stated that a link will be sent for me to pay and I have yet to receive that as well. I am in the customer service industry and i can confidently say it was the worst customer service!"

"Nada "

"clean room pillows need upgrading staff helpful "

"Excellent Breakfast Easy to use metro and bus services"

"Staff were amazing!"

"Very nice staff friendly "

"Main issue was the fact there is no air conditioning between November and April which was not mentioned during the booking process. This made the room very hot and uncomfortable. Other than that, room was clean and amenities (gym) was good"

"Great stay at NLM Nouvelle Maison! The hotel is clean, stylish, and very comfortable. The staff was friendly and helpful, and the atmosphere was calm and relaxing. Perfect location as well. I would definitely stay here again!I Close to train station. "

"Bar and restaurant was closed on the Friday evening. Staff had an abrupt manner. Our bath towels were just folded up the next day and were dam. Cost for stay was reasonable. Once you got your bearings you were able to walk to near by restaurants. Wouldn’t stay again "