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Reviews of Quality Inn & Suites Montebello - Los Angeles

2.5 out of 5
Quality Inn & Suites Montebello - Los Angeles
7709 Telegraph Road, Montebello, CA

Reviews

6.4
Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 187 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn't like was the bathroom was kind of small
Stayed 5 nights in Apr 2024

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 2 nights in Apr 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

4/10 Poor

Baiyao

Travelled with family and small children
Liked: Staff & service
It took time to get hot Water to bath, and water is not hot enough, no enough food to eat….
Stayed 3 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Hello, Thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thamk you for your feedback!

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
I have not yet received my $100 deposit back.
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Hello, Thank you for taking the time to respond to our survey. I am sorry for the delay, deposit refunds may take anywhere from 5-7 business days.. Thank you for your feedback!

6/10 Okay

Nancy

Liked: Staff & service
Not suitable
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 Terrible

Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities
There’s nothing,besides the fish tank,,,unbelievable in the sheets on the bed ,,blood on under the pillows,went we noticed that, i pulled the covers and there’s more spots ,not as dark but still, pulled it off and put it on the side of of the bed it’s was late ,I’m just in shock,and the toilet kept moving so bad ,no toilet paper,back up ,,and the cleaning lady was nocking on the door at 845am asking if I’m staying the day ,,I’m like wow ,not cool not happy with the situation,,the manager hasn’t got back to me ,
Stayed 1 night in Apr 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 Excellent

Alejandra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great! Me and my family had a great experience , hotel was very clean and was very quiet which is very important for us. The staff respects one’s privacy and is very friendly and welcoming ! Breakfast was included which is a plus and it was also very good I don’t have a complaint . Definitely will be staying here again our next vacation .
Stayed 5 nights in Mar 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 Okay

abimelec

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom exhaust fan didn't work, all the steam that wasn't extracted in each shower was a nightmare. Fair price, and excellent bed, firm and very comfortable. Clean bathroom, although with slight signs of mold in the corners of the bathtub, I think a professional should remove that old silicone and put in a new one, it would give a better appearance. Excellent breakfast, not the best, but at that price it was very good, and the breakfast room was clean at all times.
Stayed 2 nights in Mar 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

4/10 Poor

Isabel

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Breakfast isnt available all the time. Carpet was so dirty and if you stay 2 days they dont clean your rooom. You have to ask fro clean towels. .
Stayed 2 nights in Mar 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 Terrible

Francisco

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs some major renovations and needs to get better on cleanliness. Our AC smelled like mold to the point where we had to just shut it off and deal with the room temperature over night. A towel had a bright red dot on it that looked like blood. The hot water took 8 minutes to come on and once it did, it fluctuated between hot and cold. To top it off the maintenence person saw me struggling to bring in my luggage on a luggage cart through a non automatic opening door. Instead of helping me out by holding the door open so i could come in easier, he snickered and continued texting by his truck parked up front. I will never stay at a quality inn ever again.
Stayed 3 nights in Mar 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 Excellent

rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean and professional.
Stayed 1 night in Mar 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 Okay

Esther

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Needs attention cleanness
Stayed 1 night in Mar 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 Good

Ana

Stayed 4 nights in Mar 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

8/10 Good

Daniella

Travelled with family
Liked: Cleanliness, staff & service
Location was convenient. Hotel.was older but room was clean. Staff was nice. Breakfast was ok. Good for 1-2 nights.
Stayed 1 night in Mar 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 Okay

Anne, Monterey Park

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at the hotel were excellent , especially the crew that covered the breakfast area. Always helpful and ready to assist with any needs. The one major, major flaw was the availability of hot water. I was informed in order to get hot water you need to let the water run for ten to fifteen minutes! I never heard of such a thing, especially during the drought situation in California. One morning the water in the sink was hot so i decided to wash my hair in the sink. After I had lathered up, the water turned cold. Needless to say rinsing out shampoo with cold water wasn’t very pleasant.
Stayed 5 nights in Feb 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

2/10 Terrible

Evelyn

Stayed 1 night in Feb 2024
Response from front desk on 17 Apr 2024
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Feb 2024
Response from front desk on 17 Apr 2024
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 Okay

Amanda, San Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

JUAN, GUADALAJARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Miguel

Stayed 2 nights in Jan 2024

4/10 Poor

dwayne

Stayed 3 nights in Jan 2024
Response from Guest Service on 22 Jan 2024
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I’ve been to the hotel before and as always the staff has been very friendly I honestly have no complaints.
Stayed 1 night in Jan 2024
Response from Guest Service on 22 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Service on 22 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

sadia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable stay. We spent two nights, and will book this place in the future.
Stayed 2 nights in Dec 2023

8/10 Good

Noel

Stayed 1 night in Jan 2024
Response from Guest Service on 22 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Okay

Dhvani

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is really convenient location. just across highway exit and near by entry. Only thing I did not like was I found couple of german cockroaches in bedroom.
Stayed 4 nights in Dec 2023

2/10 Terrible

Candi

Stayed 1 night in Dec 2023
Response from Guest Service Agent on 22 Jan 2024
Hello Candi, Thank you for your review. Please let us know how we can improve our services to better serve you in the future. Hope you consider staying with us again.

4/10 Poor

CARLOS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad attention at the reception
Stayed 2 nights in Dec 2023
Response from Guest Service on 22 Jan 2024
We’re so sorry to hear that your experience did not meet our standards. We value our Guests feedback and will work hard to ensure that similar issues do not occur again. Hope you consider staying with us again in the near future.

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dusan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Breann

Stayed 1 night in Dec 2023
Response from Guest Service on 22 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Okay

Dianela

Travelled with family
Liked: Cleanliness, staff & service
Good price
It’s a good price. We stayed 4 nights while visiting family over Christmas. The phone in our room was not working, they do have a phone downstairs for guest to use. The shower in the room did not get too warm and/or warm enough. Room service is only provided upon request or every 2 nights but they are willing to give you clean towels. The business center is not working, luckily I was able to find my phone. Breakfast was provided but we didn’t not partake. The room was clean. The hotel is a bit old, but good for the price.
Stayed 4 nights in Dec 2023
Response from Management on 27 Dec 2023
Hello Daniela, Thank you for choosing the Quality Inn and Suites Montebello for your stay. We appreciate your feedback and we have resolved the issue with the phone line and business center. It must have been the outage that affected from performing back to normal. Indeed, our housekeeping is on request but we are more than happy to supply with you any essentials when needed. We will share your feedback with the head of housekeeper to look out for longer stays and to supply what's needed. We will continue to improve our services.We look forward to welcoming you back on your next trip to LA. Thank you

8/10 Good

John Garza

Travelled with partner
Liked: Cleanliness
It is in an industrial park. They have security in the parking. It was safe but it gave me a feeling of uneasiness. There was no threat and the staff was excellent.
Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Hello John, We appreciate your kind review. We hope to see you again soon.

8/10 Good

Joydeep

Travelled with family and small children
Liked: Cleanliness, amenities
Already shared about the mis management at the breakfast area and overcharging for a slice of bread
Stayed 4 nights in Dec 2023
Response from Guest Service on 18 Dec 2023
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

4/10 Poor

John

Stayed 3 nights in Dec 2023
Response from Guest Service on 19 Dec 2023
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves in the future.

10/10 Excellent

David

Travelled with partner
Friendly Staff and really clean
Stayed 1 night in Dec 2023
Response from Guest Service on 19 Dec 2023
Thank you for taking a moment to share your experience at the Quality Inn Montebello. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

6/10 Okay

J Guadalupe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good customer service, good breakfast, calm place to stay. Some of the furniture of the room and condición of the bathroom is bad, not worth the price of the stay, plus used toilet paper in bathroom.
Stayed 2 nights in Dec 2023
Response from Guest Service on 19 Dec 2023
Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with some aspects of our service. We aim to improve on the feedback provided and hope to see you again in the near future.

6/10 Okay

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and old
Dirty, old, poor service, no blanket for the pullout sofa in my suite- not ONE extra blanket in the hotel - c’mon. Thankfully we keep blankets in our car. Carpet filthy and just SO old Stayed here bc my daughters team chose this hotel. Never again for me
Stayed 2 nights in Nov 2023
Response from Guest Service on 19 Dec 2023
We’re so sorry to hear that your experience did not meet our standards. We value our Guests' feedback and work hard to ensure that similar issues do not occur in the future.

6/10 Okay

Silvia, Commerce

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay
Stayed 16 nights in Nov 2023
Response from Guest Service on 19 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Service on 19 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

4/10 Poor

Fred Stecher

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Side door was left open and unsecure in a fairly seedy neighborhood. When you walked in the side door it smelled of stale vomit, and maybe urine. There were prostitutes trolling the semis parked out back.
Stayed 2 nights in Oct 2023
Response from Guest Service on 19 Dec 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Jose

Stayed 3 nights in Oct 2023
Response from Guest Service on 19 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

4/10 Poor

Rodrigo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Service on 19 Dec 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service
I liked that there was rooms available and it was close by to my brothers home.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the dining area. It has a banquet hall. Nice size room.
Stayed 1 night in Oct 2023

10/10 Excellent

Bonifacio

Stayed 1 night in Oct 2023

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
2nd time staying here while staying in LA. We love it ! Super clean and friendly staff ! Would totally recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Jackeline, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was good. I had a nice room. The only thing is that the hallways felt so dark and my room was almost at the end of the hallway. I was scared to go in my room because i was alone and saw some men leaving thru the back of the floor. Otherwise everything else was great.
Stayed 2 nights in Oct 2023

6/10 Okay

Michael, VIRGINIA BEACH

Liked: Staff & service
Good, BUT required a security deposit. This was not topical information. The laundry facilities did not have a soap vendor in the laundry room, but offered $2 boxes of laundry soap at the front desk, but I wouldn't have known w/o asking. BTW weird half-pillows were uncomfortable and marshmallow shaped
Stayed 3 nights in Sep 2023