Apartments in Montalegre

"Good service, the air conditioner not so good"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Amazing experience. Very friendly staff. "

"Wonderful location. Right across from the gardens and near so much. "

"Service was very nice "

"A hotel set in beautiful surroundings. The staff were very friendly and welcoming to us and the dog. The room was a good size and had a balcony with a hammock and lake view. The breakfast was good, with freshly cooked eggs. The food in the evening was a bit limited; only one choice of a main meal but there were numerous bar snacks and sharing platters. Not really a problem though, as there was a restaurant 5 minutes walk down the road. In all a very enjoyable stay"

"Beautiful setting, views of the lake. Nice filling breakfast, we enjoyed thr bacon and scrambled eggs. The room was clean and almost lole ti was brand new. The espresso machine in the room was a welcoming treat. "

"Outstanding hotel"

"The inside of the hotel was absolutely lovely. The staff were exceptionally friendly, welcoming, and all spoke English. The facilities were spotless, and breakfast offered a wide variety of options. Most importantly, the location was unbeatable—right in the heart of downtown. Everything from restaurants and shopping to major tourist attractions was just a short walk away. Overall, this hotel was fantastic, and we would definitely stay here again."