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New Palm Tree Hotel

3.0 star property
Comfortable Colonial hotel, walk to Holy Ghost Cathedral
your current months are May, 2024 and June, 2024.
May 2024
June 2024
Reviews
6.0

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant
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Room options

View all photos for Twin Room

Building design

Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
  • 45 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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6.0 out of 10, (13)
The price is NZ$60
for 1 night
includes taxes & fees
4 May - 5 May
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Frequently asked questions

Is New Palm Tree Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Palm Tree Hotel?

Self-parking is free at this property.

What time is check-in at New Palm Tree Hotel?

Check-in start time: noon; check-in end time: 4 AM.

What time is check-out at New Palm Tree Hotel?

Checkout is at 10 AM.

Does New Palm Tree Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 1500 per vehicle applies.

Where is New Palm Tree Hotel located?

Located in the heart of Mombasa, this hotel is within 1 mi (2 km) of Holy Ghost Cathedral, Shree Cutch Satsang Swaminarayan Temple and Fort Jesus. Leven House and Mombasa Marine National Park are also within 6 mi (10 km).

New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews" "
Rating 8 - Good. 21 out of 87 reviews" "
Rating 6 - Okay. 29 out of 87 reviews" "
Rating 4 - Poor. 21 out of 87 reviews" "
Rating 2 - Terrible. 9 out of 87 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

MAY

Disliked: Cleanliness
to girls from Norwegian
The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 Poor

P&D, Canada

Disliked: Property conditions & facilities, room comfort
No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018

8/10 Good

Mariuza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018

2/10 Terrible

q, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018

10/10 Excellent

Hillary kipkirui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017