Lobby

Reviews of Comfort Inn & Suites Mobile near Eastern Shore Centre

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 848 reviews" "
Rating 8 - Good. 279 out of 848 reviews" "
Rating 6 - Okay. 102 out of 848 reviews" "
Rating 4 - Poor. 63 out of 848 reviews" "
Rating 2 - Terrible. 39 out of 848 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, comfortable. Wish there were two sinks. Did not like the condition of the toilet seat. Would book again at this location.
Stayed 1 night in Mar 2024

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very thankful for a clean "smoke free" and "pet free" environment to get some much needed rest. Thank You Thank You Thank You :)
Stayed 1 night in Mar 2024

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jess was so kind & helpful. Her chocolate chip cookies were awesome too :)
Stayed 1 night in Mar 2024

10/10 Excellent

Victorino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and convenient location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff was great
Stayed 2 nights in Jan 2024

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would be a great place to walk to restaurants and shopping across the road but there are no crosswalks at the intersection.
Stayed 1 night in Jan 2024

8/10 Good

Crystal

Travelled with family
Liked: Property conditions & facilities
Clean and quiet. Very nice property and didnt smell. Receptionist was rude and very unprofessional.
Stayed 1 night in Jan 2024

8/10 Good

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debi on 2 Jan 2024
Thank you for taking the time to fill out our survey. I am so glad you enjoyed your stay and hope you will stay with us again. Let me know if there is ever anything I can do.Thanks again.Deborah BlackmonGeneral Manager

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, room comfort
Mediocre at best
Good enough clean. Got a not so clean towel in the mix. T.V not working, had to switch rooms. T.V' not able to stream from phone, missed the football game😡
Stayed 1 night in Dec 2023
Response from Debi on 2 Jan 2024
On behalf of me and my entire staff I am so sorry that we failed to meet your expectations. The games were available and I wish you had reached out to us and let us help you with that. I hope that you will give us another chance in the future.Deborah BlackmonGeneral Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating!!
We were passing through and decided to spend a night. Hotel staff was very accommodating and friendly. We had a problem with the tv in our room so they upgraded us to a bigger room for the same price. The breakfast in the morning was also very good. Don’t let the inexpensive price fool you this was a great place to spend a weekend getaway.
Stayed 1 night in Dec 2023
Response from Debi on 2 Jan 2024
Thank you for taking the time to fill out our survey. I am so glad you enjoyed your stay and hope you will stay with us again. Let me know if there is ever anything I can do.I will share your kind words with my staff.Thanks again.Deborah BlackmonGeneral Manager

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Debi on 2 Jan 2024
Thank you so much for taking the time to respond to our survey. I am so glad you enjoyed your stay and hope you will stay with us again. Deborah BlackmonGeneral Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short over ight stay. Friendly, helpful staff at front desk. Room clean although a little dated. Shower hot w/good pressure.
Stayed 1 night in Dec 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Jennifer Lee

Stayed 1 night in Dec 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach in the sink the shower tub water would not drain.
Stayed 1 night in Dec 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Angela, N Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent this place very clean good breakfast comfortable bed. Very very happy to stay here. I give you 10 star.
Stayed 1 night in Dec 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Debi on 12 Dec 2023
Jessica,Thank you so much for taking the time to fill out the survey and on behalf of myself and my staff we are excited that you enjoyed your stay. We look forward to seeing you again.Deborah BlackmonGeneral Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was exceptional. Reasonable price, very clean, exceptional staff, great breakfast.
Stayed 1 night in Dec 2023
Response from Debi on 12 Dec 2023
Edward,Thank you so much for taking the time to complete the survey and for kind words. We strive hard to make your time away from home the very best that it can be and we are so happy you enjoyed your stay. I will share your comments with the staff. Thanks again and look forward to next time.Deborah BlackmonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Debi on 12 Dec 2023
Thank you for taking the time to review your recent stay with us. On behalf of myself and the staff we are glad we were able to provide a positive experience. We hope you will stay with us again.Deborah BlackmonGeneral Manager

10/10 Excellent

Tiffany, Foley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, relaxing Stay!
Stayed 1 night in Dec 2023
Response from Debi on 5 Dec 2023
Thank you for taking the time to leave us a review. I am so excited that you enjoyed your stay with us and hope that you will return if in the area again. We strive to make your time away from home the best that it can be. Thank you again.Debi BlackmonGeneral Manager

6/10 Okay

Armin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not WORTHED at all.
Stayed 1 night in Nov 2023
Response from Debi on 5 Dec 2023
On behalf of me and my staff I want to apologize that we failed to meet your expectations. You didn't mention what was wrong so I can't address specifics. We strive to make your stay away from home as great as it can possibly be and again I am sorry that we failed to do that. I hope you will give us another chance when you are in the area again.Debi BlackmonGeneral Manager

10/10 Excellent

Anne Nyhagen

Stayed 1 night in Nov 2023
Response from Debi on 28 Dec 2023
Thank you for taking the time to fill out the survey and I'm delighted that you enjoyed your stay with us. We hope you will come again.Deborah BlackmonGeneral Manager

10/10 Excellent

Alva Judith

Stayed 1 night in Nov 2023
Response from Debi on 5 Dec 2023
Thank you for taking the time to leave us a review. I am so excited that you enjoyed your stay with us and hope that you will return if in the area again. We strive to make your time away from home the best that it can be. Thank you again.Debi BlackmonGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Cleanliness is very good. The only issue was the drain in the sink of the bathroom that was stopped up, so I had to remove the stopper for it to drain. I did report it to the front desk upon checking out
Stayed 1 night in Nov 2023
Response from Debi on 14 Nov 2023
Thank you very much for taking the time to respond to our survey. We strive very hard to make your time away from home the very best that it can be. Also, thank you for making us aware of the sink issue, maintenance took care of it immediately. I apologize that you had to endure that. We hope that you will stay with us again in the future. Sincerely, Deborah Blackmon GM

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close the restaurants. The bed was super comfy, pillows we very soft and plentiful. Shopping center were close by with great shops.
Stayed 1 night in Nov 2023
Response from Debi on 13 Nov 2023
Thank you Rodney for taking the time to send in a review. We value your feedback and use it to make sure we are doing everything we can to make your stay away from home an enjoyable one. I hope you will visit us again in the future.Deborah BlackmonGeneral Manager

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. We lost one of our personal pillows but they are doing all they can to locate it for us.
Stayed 1 night in Nov 2023
Response from Debi on 17 Nov 2023
Thank you so much for taking the time to respond to our survey with your king words. The girls did work very hard until they found out what happened to your pillow. I am so very sorry that it got mixed up with the wrong pile but would love to compensate for it. I know a good companion cannot be replaced but please contact me so we can work something out. Thank you again. Deborah Blackmon GM

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
For $169 usd a night , I was shocked at the condition of the room. There were what appeared to be cigarette burns on the tub, the toilet seat finish was peeling off, there was rust on the bathroom ceiling, the entry door stuck terribly. If it was $75 a night I'd understand, but as the most expensive rate in the area I expected basic maintenance.
Stayed 1 night in Oct 2023
Response from Debi on 9 Nov 2023
I am so sorry you had a bad experience. I have tried several ways to respond but expedia is rejecting my responses so I don't know what I can do except ask you to please give us another chance to serve you. Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Debi on 30 Oct 2023
Thank you for taking the time to give us a positive review. So glad you enjoyed your stay and hope you will return.Deborah BlackmonGeneral Manager

8/10 Good

Gow, Lakeland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from Debi on 27 Oct 2023
Thank you so much for taking the time to give us a review. My staff and myself work hard to make your stay enjoyable and we use your feedback to try and improve and find new ways to make it even better. We hope you will stay with us again.Thanks again!Deborah BlackmonGeneral ManagerThank you,Deborah BlackmonGeneral Manager

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, all items in room working. chair raise and lower.
Stayed 1 night in Oct 2023
Response from Debi on 17 Oct 2023
Thank you for taking the time to leave us a review. On behalf of me and my entire staff, I apologize for the malfuncting chair you had, I know that can be frustrating. I will have maintenance take a look at that and I hope you will give us another opportunity to host you in the future.Sincerely,Deborah Blackmon GM

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable spot.
Stayed 2 nights in Oct 2023
Response from Debi on 17 Oct 2023
Thank you so much for taking the time to give us a review. Myself and my entire staff want to welcome you anytime you are in town. Please stay with us again!Sincerely,Deborah Blackmon GM

6/10 Okay

Amanda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Debi on 17 Oct 2023
Amanda,I hope your recent stay at Comfort Inn & Suites met your expectations. We would love to have you stay again!Sincerely,Deborah Blackmon GM

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and commendating. Will definitely return
Response from Debi on 17 Oct 2023
Brittany,Thank you so much for your kind review. Myself and my entire staff work hard to make sure you are comfortable in your time away from home and look forward to seeing you again in the future.Sincerely,Deborah Blackmon GM

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2023
Response from Debi on 27 Oct 2023
Thank you so much for taking the time to give us a review. My staff and myself work hard to make your stay enjoyable and we use your feedback to try and improve and find new ways to make it even better. We hope you will stay with us again.Thanks again!Deborah BlackmonGeneral ManagerThank you,Deborah BlackmonGeneral Manager

8/10 Good

valencia

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Debi on 27 Oct 2023
Thank you so much for taking the time to give us a review. My staff and myself work hard to make your stay enjoyable and we use your feedback to try and improve and find new ways to make it even better. We hope you will stay with us again.Thanks again!Deborah BlackmonGeneral ManagerThank you,Deborah BlackmonGeneral Manager

10/10 Excellent

Pamela, CALHOUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady, Michelle who checked us in was so so nice and accommodating to my request of asking to be on the ground floor. She’s very friendly and attentive. Thank you Michelle! 😊
Stayed 1 night in Sep 2023
Response from Debi on 17 Oct 2023
Pamela,Brittany,Thank you so much for your kind review. Myself and my entire staff work hard to make sure you are comfortable in your time away from home and look forward to seeing you again in the future.Sincerely,Deborah Blackmon GM

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Debi on 27 Oct 2023
Thank you so much for taking the time to give us a review. My staff and myself work hard to make your stay enjoyable and we use your feedback to try and improve and find new ways to make it even better. We hope you will stay with us again.Thanks again!Deborah BlackmonGeneral ManagerThank you,Deborah BlackmonGeneral Manager

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 2 nights in Sep 2023
Response from Mark Garay on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We couldn't be more pleased that your stay with us earned the highest rating.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. You and your traveling companions will be most welcome with us in the future.

2/10 Terrible

Rusty

Stayed 1 night in Sep 2023
Response from Debi on 30 Oct 2023
RustyOn behalf of me and my entire staff I am so sorry that we failed to meet your expectations during your stay with us. Please contact me at the local hotel phone number and share with me the reason for your score so that I can take measure to correct it. Thank you for taking the time to submit your feeback.Deborah BlackmonGeneral Manager

10/10 Excellent

Brittany

Stayed 1 night in Sep 2023
Response from Mark Garay on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel and expressing your satisfaction through the review.Your review is very much encouraging and motivating for our hotel and the staff.We continuously make efforts to better our hospitality and guest comfort.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.You're invited to try us again anytime for a great experience worth repeating.

10/10 Excellent

Sam

Stayed 1 night in Sep 2023
Response from Debi on 27 Oct 2023
Thank you so much for the great review. My staff and myself work hard to make your stay Choice Excellent! We hope you will stay with us again!!Deborah BlackmonGeneral Manager

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and close to the things we needed
Stayed 2 nights in Aug 2023
Response from Mg on 1 Sept 2023
Thank you for a great review. We hope to see you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Aug 2023
Response from GM on 18 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We couldn't be more pleased that your stay with us earned the highest rating.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. You and your traveling companions will be most welcome with us in the future.

10/10 Excellent

Charmaine

Clean, comfortable and friendly personnel
Stayed 1 night in Aug 2023
Response from GM on 15 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We couldn't be more pleased that your stay with us earned the highest rating.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. You and your traveling companions will be most welcome with us in the future.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 15 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel and expressing your satisfaction through the review.Your review is very much encouraging and motivating for our hotel and the staff.We continuously make efforts to better our hospitality and guest comfort.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.You're invited to try us again anytime for a great experience worth repeating.

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%-Wonderful!! No complaints!!!
Everything was 💯% . Rooms were clean. Pool was clean. Bathroom was clean. The front desk clerk (Kesha Robinson) was very nice and respectful. We will most definitely be returning soon. The rooms are upscale and fabulous!! Breakfast was great!!!Go see for yourself!!!
Stayed 1 night in Aug 2023
Response from GM on 15 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.I am glad you like each and every aspect of your stay. Our goal is to provide an experience worth repeating for every guest, every time.We take pride in our hotel and in providing a great place to stay for so many guests.We look forward to having you with us again soon.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this hotel. Michelle at the front desk was so friendly and helpful. The room was very clean and the bed very comfortable. The breakfast was one of the best we’ve had. We stayed one night while traveling home.
Stayed 1 night in Aug 2023
Response from GM on 8 Aug 2023
Thank you for the great review. We are so glad that you found the staff friendly and courteous.The majority of our guests are satisfied with our amenities and the approach of our staff members. Our goal is to provide an experience worth repeating for every guest, every time. You can be sure we'll be here for you in the future with another great experience whenever you need us.

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Neesa improvement
There was a line at desk at check in only one person working. The ipad was not pulling up info. Desk personel printed off check in agreement and asked me to sign a blank page without explantion. No info given on hotel except where breakfast would be. At check out I found out my card had a 3 day hold on funds instead of 2 day as scheduled in my reservation. My funds will be on hold for 2 exra days due to this.
Stayed 2 nights in Aug 2023
Response from GM on 7 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I am sorry that there was a line and only had one person working the front desk, we try to schedule adequality according to reservations scheduled to come in. I apologize that the Digital Check In Tablet wasn't working at the moment you were checking in, but it was a temporary issue that was fixed immediately. I have spoken to the front desk staff to make sure they are letting all guest know of our amenities that we offer and the incidental fee that we authorize on all arrivals. I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down anyway. We want you to have the best possible experience here.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.