Verified
10/10 Excellent
Renée N.
29 Apr 2024
Liked: Cleanliness, location, listing accuracy
Great vacation home, terrible customer service from vacasa
So, this one can be booked through VRBO, but the final payment and management of the reservation are through vacasa. VRBO only made the booking and took the deposit.
House was great. It was quiet, clean, close to everything, well appointed and comfy. No complaints on it. It was supposed to come with 6 Beach chairs in the house and 2 umbrellas as well as Beach service that includes 2 chairs and an umbrella. When we got to the house they had sent us the wrong door code and the customer service rep acted like we were imbeciles because it would not unlock the door. Once she reset the code it worked just fine. Once inside the house we explored looking for the chairs and umbrellas noting that 1 chair was missing and 1 broken with 1 broken umbrella as well. No big deal, we have Beach service. We get to the beach the next morning and go to get the beach service amenities and they wouldn't give them to us because the season pass was in the owners name and no one told them they had guests that could use it. The beach service fellow was nice and he told me that sometimes these agencies like to say Beach service included when it really isn't. I contacted customer service again and they told me "give me a moment to look into this" and NEVER responded back after that. So 7 people 4 Beach chairs. And add to it the cost of renting the chairs at 45 bucks a day for 2 chairs and an umbrella. I would book the place again, but just be aware that included Beach service is not always included.
Renée N.
Stayed 3 nights in Apr 2024