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"The room was clean and comfortable. However for a 5* hotel you expect things to be kept up tomspec. Instead the room was falling apart with rust around the bath, plastic peeling off the shower and ripped furnishings. It's also disappointing to know there is a pool but it costs an additional 20 euros per person per use."

"Excellent hotel close to metro (3 minutes walk) located in city center. Supermarkets just around the corner. 20 minutes walk to old town. Clean and spacious room, comfy bed. Nice friendly staff (housekeep, front desk and bar). Very helpful receptionists. Especially Arrate, try hard to help us to find a way to Santander. Two thumbs up! "

"We only stayed for one night, in a quadruple room. Very friendly and helpful staff. Good buffet breakfast. Modern looking hotel. Reasonable price. Free shuttle to the hotel from the airport. Pets allowed. Quite good overall. "

"Convenient area, clean room, friendly staff "

"Excellent hotel, perfect location for walking to all areas. Highly recommended."

"Yes"

"Great location, quite, overall great experience."

"The hotel is just in front of the beautiful museum and walking distance from downtown."

"Excellent hotel in terms of: location, cleanliness, staff, comfort. We arrived by car to the hotel but couldn’t park in front of or near the hotel due to lacking any parking/stopping spots. The train/bus station near the hotel (across the river) is a little sketchy at night. Staff were amazing, they suggested dining restaurants and offered to make reservations for us. They offer free water bottles in the room and they replenish them daily."