Exterior

Reviews of Holiday Inn Express Roseville-St. Paul, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 476 reviews" "
Rating 8 - Good. 133 out of 476 reviews" "
Rating 6 - Okay. 31 out of 476 reviews" "
Rating 4 - Poor. 13 out of 476 reviews" "
Rating 2 - Terrible. 6 out of 476 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vincent

Travelled with partner
Liked: Amenities
Nice place… had everything you need.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Vincent,We are pleased to hear that you found our hotel satisfactory, and that it met your requirements during your stay. Your feedback is valuable to us as we continually strive to provide an enjoyable experience for all our guests. If you have any further comments or suggestions, please feel free to contact us.

2/10 Terrible

Maryann

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Maryann,We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to address any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to make things right.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, wonderful breakfast, helpful and friendly staff. My only complaint was the noise from the bread facility next door. The constant noise of the semis backing up (beep beep beep) until midnight and again at 6am was frustrating. The walls are paper thin between rooms as well. I recommend asking to stay on the MNLottery side of the hotel.
Stayed 3 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Anne,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our clean facilities, delicious breakfast, and friendly staff. We appreciate your recommendation to stay on the MNLottery side for a quieter experience next time. We hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

David W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee pot didn't work
Stayed 3 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello David W, We apologize for the inconvenience you experienced with the coffee pot during your stay. Your feedback is valuable to us, and we will address this matter with our maintenance team to ensure it is resolved for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
East and out. Nice quiet room near the pool. Nice casual breakfast.
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Steve,We're delighted to hear that you enjoyed our quiet room near the pool and our casual breakfast. Your positive feedback is much appreciated, and we hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Manager on 28 Feb 2024
Hello Chris,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Regina,We appreciate your positive feedback on the cleanliness and newness of our hotel. Our team works diligently to maintain high standards for our guests' comfort and satisfaction. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Lindsay Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Lindsay Da,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience with us. If you have any further comments or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms & quiet area. Decent breakfast, Perfect spot to hop onto 35 & get downtown in 15 min during rush hour. Definitely stay again and recommend.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Vicky,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We are glad to hear that you appreciated our clean rooms, quiet location, and convenient access to downtown. It is great to know that you enjoyed our breakfast as well. We look forward to welcoming you back in the future and appreciate your recommendation.

10/10 Excellent

ariuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a clean and nice hotel. It seems the area is also safe. Free parking and decent breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello ariuna,Thank you for choosing to stay at our hotel and for your positive review. We appreciate your compliments on our cleanliness, safety, free parking, and breakfast. We strive to provide a pleasant experience for all our guests and we're delighted that you enjoyed your stay with us. We hope to welcome you back in the future for another great visit.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfy bed, clean and quiet room.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Laura,We're delighted to hear that you had a comfortable stay with us! Providing a clean and peaceful environment for our guests is our utmost priority. Should you have any future plans to visit, we'll be more than happy to welcome you back for another relaxing experience.

6/10 Okay

Mai Yee

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, it was nice having a fridge.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Mai Yee,Thank you for your feedback! We're glad to hear that you enjoyed the spaciousness of your room and found the fridge to be a convenient amenity during your stay. We appreciate your kind words.

4/10 Poor

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Samantha, We're sorry to hear that your stay with us did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your time here. Your satisfaction is important to us and we would like the opportunity to address any issues you experienced.

8/10 Good

David

Travelled with partner
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello David, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Tha

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Tha,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience during your time with us. Should you have any additional feedback or if there is anything else we can do for you, please don't hesitate to reach out. We hope to welcome you back in the near future for another great stay!

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Trucks next door loading
unloading all night long. Why would anyone build a motel next to a truck loading dock?!?!
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Richard, Thank you for sharing your feedback. We apologize for any inconvenience caused by the noise from the nearby loading dock. We understand how important a restful night's sleep is, and we apologize for falling short of your expectations. We appreciate your understanding regarding the location of our motel, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Gary

Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Gary,We're sorry to hear that your experience at our hotel was not exceptional. We encourage you to reach out to us directly with any feedback, so we can address any issues you may have encountered. We strive to provide a great stay for all our guests and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Theresa Martinez General Manager on 19 Jan 2024
Thank you for the review! We strive to provide the best guest experience possible! I will be sharing this with my staff, who take pride in their work.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Andrew, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Brandy

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Brandy,We appreciate you choosing our hotel for your stay. If you have any feedback about your experience, please don't hesitate to reach out to us directly. We value your input and want to ensure we address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Shaune

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel on New Year's Eve and it was great. The rooms were clean, nicely decorated and the staff was accommodating. We had a family reunion there and used one of the conference rooms and it worked out great!
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Shaune,Thank you for choosing our hotel for your New Year's Eve stay and family reunion. We are delighted to hear that you found the rooms clean, nicely decorated, and that our staff was accommodating. We're thrilled that the conference room worked out great for your event. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Lee

Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Lee,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a great experience with us. If there's anything specific you enjoyed, we'd love to hear about it. Should you have any further comments or concerns, please feel free to reach out to us directly.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roseville
Well out of all my hotels.com stays this was in the top 2 , if ya had a hot tub1
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello kevin,Thank you for sharing your feedback with us. We're thrilled to hear that your stay at our hotel was among your top experiences booked through hotels.com. While we currently do not have a hot tub at our property, we're constantly reviewing guest preferences to enhance our offerings. We appreciate your suggestion and hope to welcome you back in the future.

6/10 Okay

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fault of hotel, but neighboring office complex had some idiot using a loud leaf blower at 2:30 am, clearing the sidewalk under our window.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Sally, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise disturbance you experienced during your stay. Our team understands the importance of uninterrupted rest for our guests and we will address this issue with the relevant parties. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and very friendly staff
Stayed 2 nights in Dec 2023
Response from Emily on 31 Dec 2023
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at our spot and found our staff friendly. We appreciate your positive feedback and hope to welcome you back again soon. If there's anything specific you loved or any suggestions you have, feel free to share – we're always looking for ways to enhance our guests' experience. Thanks again for choosing us!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We always have a great experience here. Easy check in, friendly people, clean rooms, great breakfast and very accomodating!!
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Julie,Thank you for your positive feedback! We're thrilled to hear that you consistently enjoy your stay with us. Our team takes pride in providing friendly service and maintaining clean rooms. We're glad you appreciate our delicious breakfast options. We look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa Martinez General Manager on 26 Dec 2023
Thank you for all the postive feedback! I will be sharing it with my staff to let them know about great experience you had staying with us!!

4/10 Poor

Christiana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent facilities but poor staff reception
Stayed 1 night in Dec 2023
Response from Theresa Martinez General Manager on 26 Dec 2023
I am sorry that you experienced poor customer service from staff of mine. That is not a good representation on the service we strive to provide. I hope that you will come back one day so that we can give you the best service possible. Hope you have a lovely rest of your day.

10/10 Excellent

Natalie

Stayed 4 nights in Dec 2023
Response from Manager on 13 Jan 2024
Hello Natalie,We are thrilled to hear that you had a wonderful experience during your stay with us! We appreciate you choosing our hotel and hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your next visit even more enjoyable, please let us know.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Scott,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your positive rating. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back in the future!

6/10 Okay

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, liked the chaise lounge. Hotel itself was quiet but next to a business that had trucks with warning beeps backing in all morning starting VERY early.
Stayed 3 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Tania,Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and enjoyed the chaise lounge. We apologize for any inconvenience caused by the noise from the neighboring business. We always strive to provide a peaceful environment for our guests and will address this matter with the appropriate parties. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Gregory

Business traveller
Rooms nice
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Gregory,We're delighted to hear that you found our rooms to be nice during your stay! Providing a comfortable and enjoyable experience is our top priority. Thank you for your feedback, and we hope to welcome you back again soon for another pleasant stay.

8/10 Good

Shelley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location - we stayed here 4 nights while in town on business. We didn’t have any maid service for the entire time but the property was very clean. The breakfast was good- really cool little pancake making machine.
Stayed 4 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Shelley,Thank you for choosing to stay with us during your business trip. We're glad to hear that our convenient location and clean property met your expectations. However, we apologize for any inconvenience caused by the lack of maid service during your stay. We appreciate your feedback and will take it into consideration to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Walter,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and create memorable stays for all our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. It would be our pleasure to welcome you back again in the future.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Allan,Thank you for sharing your feedback about the cleanliness of our hotel. We strive to maintain a high standard of cleanliness throughout our property. We apologize if there were any areas that did not meet your expectations during your stay. We appreciate your input and will address any areas for improvement.

10/10 Excellent

Peggy, Plainview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Peggy,Thank you for highlighting our friendly staff and excellent breakfast. We're delighted to hear that these aspects of your stay stood out to you. We strive to provide a positive experience for all our guests and we appreciate your feedback. Should you have any future travel plans, we would be thrilled to welcome you back to our hotel for another enjoyable stay.

6/10 Okay

Gracie

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
It was overall pretty good for the price. I stayed on the 5th floor. About 2 hours into my stay. My daughter got locked in the bathroom and the front staff had to come help get it open. They were overall pretty nice people, a little creapy but nothing offsetting. The room was clean, but there was some dust. Bed was hella comfortable. And I would stay here again.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Gracie,Thank you for your review and for choosing our hotel for your stay. We're glad to hear that you found the price and overall experience to be good. We apologize for any inconvenience caused by the bathroom lock issue, but we're relieved that our front staff was able to assist and resolve the situation for you. We appreciate your feedback regarding cleanliness, and we'll be sure to address any areas that may have been missed. We're thrilled to know that you found the bed comfortable, and we would be delighted to welcome you back again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for an overnight stay. Friendly staff, decent furnishings, comfortable bed, good breakfast. No complaints at all.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello John,Thank you for choosing our hotel for your overnight stay! We're thrilled to hear that you enjoyed our friendly staff, comfortable furnishings, and delicious breakfast. Your positive feedback means a lot to us, and we hope to welcome you back soon for another great experience.

8/10 Good

Alo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s loud and can hear well people’s voice tru the wall. I sounds like an apartment but the quality is perfect. Like the view
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Alo,Thank you for sharing your feedback with us. We appreciate your positive comments regarding the view. However, we apologize if you experienced any inconvenience due to noise. Guest comfort is important to us, and we will continue to assess and improve our facilities. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Laura,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The location was great and loved that it was newer and so clean!
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Vicki,Thank you for your positive feedback regarding the location and cleanliness of our hotel. We pride ourselves on providing a modern and well-maintained environment for our guests to enjoy their stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Bryan,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is our top priority, and we are delighted that you found our services and facilities to be exceptional. We look forward to welcoming you back in the future for another outstanding experience.

10/10 Excellent

Yaregal

Stayed 3 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Yaregal,Thank you for your generous rating. We strive to exceed expectations and provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Melissa,Thank you for your positive review! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic stay with us. We pride ourselves on providing excellent service and amenities for our guests. We hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Easy fast check-in. Clean room and facilities
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Matthew,Thank you for sharing your experience with us. We appreciate the input referring to our room. We hope to see you again in the future.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Christa,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Russ

East access to downtown area
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Russ,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot was full when we arrived, but there was additional parking close by.
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Kyle,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Jackie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave me it was not clean the second room had ants the whole second floor smell like bathroom
Response from Theresa Martinez General Manager on 2 Oct 2023
I do appreciate the review and I will work with my staff to make sure this isn't a recurring issue.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Theresa Martinez on 26 Sept 2023
Thank you for the review! I will be letting my team know about the positive review that was left.