2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of DoubleTree by Hilton Milton Keynes

4 out of 5
DoubleTree by Hilton Milton Keynes
Stadium Way West, Milton Keynes, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience
Stayed 1 night in Apr 2024

8/10 Good

Nathan

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Dandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to find the hotel and parking space; good breakfast as well; slightly confusing when walking in the corridor, as it is a huge building with long corridors, it'll be helpful if there're more signs/direction board along the way. staffs are all very friendly too
Stayed 1 night in Mar 2024

10/10 Excellent

Joby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely check in was easy, you do need to pay for parking but was £8 for 24 hours and reception can help. The only bit of information we didn't get was where breakfast was but once we found it, was excellent, thank you
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a Football stadium, a unique experience. A lot of shopping options around.
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Stayed 1 night in Mar 2024

8/10 Good

Shaun

Travelled with family
Liked: Amenities, property conditions & facilities
MPW restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short trip to Bletchley Park.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room lovely. Perfect stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a trip to DoubleTree .. pitchside room has the best view
Stayed 1 night in Feb 2024

8/10 Good

Jacqueline

Travelled with family
The room was clean, very comfortable bed, good shower and nice fluffy towels. Love the cleansing products provided in the room. Overall very happy with our stay.
Stayed 1 night in Feb 2024
Response from jb on 19 Feb 2024
Dear JacquelineThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean, rooms spacious, nice breakfast with lots of choice, only negative was trying to get served a drink was challenging in the evening & the parking charge when paying enough to stay at the hotel.
Stayed 3 nights in Feb 2024
Response from jb on 7 Feb 2024
Dear AdamThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear DarrenThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Enyaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff helpful
Stayed 1 night in Jan 2024
Response from jb on 25 Jan 2024
Dear EnyajThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Poor

Michael

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from jb on 22 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, comfortable hotel.
Easy check in, and staff very welcoming. Offering help if needed, and clearly explained the parking. Room was large, warm and comfortable. Use again? If in MK probably will.
Stayed 1 night in Jan 2024
Response from JB on 19 Jan 2024
Dear KeithThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2024
Room warm, clean and tidy on arrival, staff at reception, bars and catering areas were polite and helpful
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear AndrewThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and even better staff. Clean and warm. I will be back
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities, room comfort
End of a Era
hotel staff are good but we were given the wrong room and had to pack up and move to the booked one . When i booked in june parking was free only to find out it had been changed without telling me to £8.00 a night which then increases your costs (should be added to room cost ) Coffee machines at breakfast are good as is cooked breakfast Hotel lovely and clean. Been staying there for 8 years but as Pete winkelman has got so greedy with his carpark charges this was the last time sadly !
Stayed 2 nights in Dec 2023
Response from jb on 9 Jan 2024
Dear MarkThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from jb on 9 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Nadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from jb on 6 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lovely - Stay clear of the food
The hotel was lovely and clean - room was a good size and the beds lovely and comfy !! I ordered a BLT for room service with triple cooked chips - the bread was stale and the chips not cooked !! Left the food in the corridor to be moved - not nice unfortunately. Just an apology at checkout but not good enough for a £23 meal !
Stayed 2 nights in Dec 2023
Response from jb on 6 Jan 2024
Dear EmmaThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Excellent
Excellent all round, lifts have been improved too.
Stayed 2 nights in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Steven

Stayed 2 nights in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Excellent as always
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Excellent

Zibusiso

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service will come again
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking at hotel is now chargeable
Good location and great hotel which feels a step above others, but... there is now an £8 per 24 hours parking charge at the hotel (£21 if you don't use the scanable link available from reception).
Stayed 4 nights in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

2/10 Terrible

Verified traveller

Business traveller
Shocking
A 1 hour queue to check in. Just 2 people on the check in desk despite huge queue and even then one disappeared because it was her break time. Also quite rude. After waiting for an hour then had to file in forms for ages then told there is an additional charge for parking. Layout of hotel is awful. Very confusing signs and room was a really long wait away. Avoid .
Stayed 1 night in Dec 2023
Response from jb on 5 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improving, but nice hotel.
Nice hotel, nice staff just disappointed about dinning options open in the evening( hotel bar). Didn't cater for Gluten Free either in the bar. Had to go outside to eat at an alternative place, fortunately it wasn't raining. Also, charging to park my car, how else am i supposed to get to the hotel.
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. Please allow me to apologise for the experience in our in house restaurant. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for football overnight stay
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. I did leave an electric toothbrush in the room but this was never found by housekeeping
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. However, please accept my apologies for the loss of your toothbrush. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view of the pitch from the breckfaste room.
Stayed 2 nights in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Sandra

Stayed 1 night in Nov 2023
Response from jb on 5 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree by Hilton - Milton Keynes
Excellent Hotel, Cleanliness, Environment absolutely brilliant. Customer Service is second to none. Overall enjoyed my stay here and will be staying here more often when i am on a business trip.
Stayed 2 nights in Nov 2023
Response from jb on 20 Nov 2023
Dear AnonymousThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Salar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and very friendly staff
Stayed 1 night in Nov 2023
Response from jb on 20 Nov 2023
Dear SalarThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jb on 20 Nov 2023
Dear SteveThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good venue
Stayed 1 night in Nov 2023
Response from jb on 20 Nov 2023
Dear Rachel Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Did not enjoy this stay.
Lovely hotel, I like it here, I've only stayed in summer. Staying in colder months was horrendous. The room itself was warm and great. The foyer was warm. It was leaving the hotel room .. the corridor was freezing, the breakfast dining area was freezing, you needed a coat to walk around inside ! I was advised to try and not sit in a drafty area by staff, there are no open windows or doors to cause a draft. There was no heating. Breakfast was a nice selection, the poached, fried , scrambled eggs were barely warm. I didn't really enjoy it but I had to eat because of medication as I now had a cold. The veg sausages were mushy, there is nothing else protein wise if you don't eat pork. I took a selection of bits to eat back in our room. I think it would be nice to see trays and plates from room dining collected. Can't fault the room or service, I don't expect to stay away and get a cold however.
Stayed 1 night in Nov 2023
Response from jb on 17 Nov 2023
Dear AnonymousThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager