Miguel Couto Hotels, Rio de Janeiro

"The staff were very courteous. The breakfast was excellent. The room was clean and comfortable."

"Perfect"

"The breakfast was realy good. "

"The service was AMAZING! The staff were so welcoming and caring and I definitely would come back! A bit far from most activites and famous spots such as ipanema and Copacobana but still a nice place to stay."

"Most staff don’t speak English - very few. Have your translator app ready if you don’t speak Portuguese. "

"They were able to keep our bags on our last day so we could spend one last day in town for free"

" This hotel had many wonderful reviews, which is why my boyfriend and I decided to stay here. Unfortunately, our experience was not what we expected. When we first entered the room, we immediately noticed several issues. The air conditioner was leaking water onto the floor, the restroom had no fan, and there were no small towels for bathing. The room itself was also very small. Another inconvenience was that there was no iron in the room—the iron and ironing board are located on the 10th floor, and you must request a special key from the front desk because your room key does not allow access. The shower also did not appear very clean. Housekeeping was another problem. We requested that our room be cleaned, but it was not cleaned for several days after the request. We also asked for additional towels and were told they would be placed in our room, but we never received them. During our trip I unfortunately missed my flight, so my boyfriend extended our stay. However, the extension was never updated in the hotel’s system. Our room key suddenly stopped working, and when I went to the front desk they said they had no record of us staying there. Even after showing receipts and booking confirmations, they couldn’t locate it. After about 45 minutes they finally fixed the issue and gave me a new key. Later that night, while I was alone in the room, I heard repeated knocking around 11 PM. When I asked who it was, there was no response. The knocking continued until after midnight."

"Friendly staff, great amenities, close to trains and mall"

"My birthday stay at Novotel during Carnival was nothing short of incredible! The staff truly made the trip, especially Lola and Cindy. They were so sweet and made us feel so welcome! From their constant smiles to the thoughtful birthday cake surprise at breakfast! I couldn't have asked for a better celebration. I can’t wait to come back!"