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On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Paula
Business traveller, Travelled with group
31 Jan 2024
Liked: Cleanliness, staff & service
Nice property
Paula
Stayed 1 night in Jan 2024
Response from Mich on 31 Jan 2024
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again.
Dear Matt Thank you for taking the time out of your day to let us know about your experience with. If you have the time please give us more detail about your stay
Since the first interaction, the treatment from the staff was exceptional. They make you feel like a 5 star hotel. Place was cery clean and the breakfast on point. We most definitely will come back.
SAMUEL
Stayed 3 nights in Dec 2023
Response from Jazzy on 20 Dec 2023
Thank you so much! We look forward to seeing you again!
very easy check-in - clean hotel - nice breakfast - what was not to like - NOTHING! Would stay there again.
Good people!
Mary
Stayed 1 night in Oct 2023
Response from Jazzy on 25 Oct 2023
Thankyou so much! We hope to see you again!
10/10 Excellent
Susan
15 Oct 2023
Susan
Stayed 1 night in Oct 2023
Response from Lia on 8 Nov 2023
Thank you!!
10/10 Excellent
john
Travelled with partner
15 Oct 2023
Liked: Amenities
This property was centrally located so we could walk to different restaurants and to the Whaling museum. The staff was friendly and helpful.Weenjoyed our stay.
1 quick overnight. place was convenient and good value. two small things, no tissues in the bathroom, was corrected immediately. also, no bottled water in the room. breakfast included wass fine.
susan
Stayed 1 night in Sep 2023
Response from Mich on 22 Sept 2023
Thank you for taking the time to let us know about your experience with us. Also, thank for bringing these issues to our attention. I will forward this to the leadership team. We hope to see you again soon
Front desk staff was very hospitable when others around me were rude
Jeff
Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on 28 Jul 2023
Thank you so much for the review! We are so happy to hear our staff made your stay more enjoyable! That is our number one priority. We hope to see you again soon!
10/10 Excellent
James
16 Jun 2023
James
Stayed 2 nights in Jun 2023
Response from Mallory from Guest Services on 28 Jul 2023
Thank you for your review! We hope to see you soon!
Response from Mallory from Guest Services on 28 Jul 2023
Thank you so much for the review! We appreciate you! We hope to see you soon!
4/10 Poor
Lisa
4 Jun 2023
Lisa
Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on 28 Jul 2023
Thank you for the review! We apologize for any inconveniences. We hope you'll consider staying with us again.
10/10 Excellent
ADELE
14 May 2023
ADELE
Stayed 1 night in May 2023
10/10 Excellent
Erik
Business traveller
14 May 2023
Liked: Cleanliness
Great spot. Friendly.
Erik
Stayed 1 night in May 2023
Response from Mich on 15 May 2023
Dear Erik ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback.We hope to welcome you again soon.
Enjoyed my stay, not to good area, but felt safe there. Would stay again
David
Stayed 1 night in May 2023
Response from Mich on 15 May 2023
Dear David ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Vasco
13 May 2023
Liked: Staff & service
Disappointed with the unhealthy room(s)
Vasco
Stayed 2 nights in May 2023
Response from Mich on 15 May 2023
Dear Vasco,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Douglas, RIDGEWOOD
14 Apr 2023
Douglas
Stayed 1 night in Apr 2023
Response from Mich on 15 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Lynette
Travelled with family
6 Apr 2023
Liked: Staff & service
Disliked: Cleanliness
Dissappointing to day the least...
The first one they gave me the key did not work to let me in. When I returned to the desk they assigned me a different room with that key which did work however by evening I realized that my socks were becoming soaked because the carpet on the floor of the room was soaked (with what I don't know...and that is the worrisome part). So I went down in my wet socks and asked for another room which they gave me and since it was evening I was exhausted and ready to go to bed. However I turn down the sheets only to find the bed in that room had a brown stain on the bottom sheet. Just one disappointment after another. Needless to say I doubt I will be staying here again!
Lynette
Stayed 2 nights in Apr 2023
Response from Mich on 7 Apr 2023
Thank you for taking the time to let us know about your experience with us. I have previously responded and also refunded your card for the 100.Feel free to contact me with any other questions or concerns
Dear Loretta ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
10/10 Excellent
Maria
29 Mar 2023
Maria
Stayed 1 night in Mar 2023
Response from KR on 28 Apr 2023
Thank you so much for the great review!
10/10 Excellent
JayDale
Travelled with family and small children, Business traveller
I really like the staff here. Very, very pleasant people. Had a small issue and Jazzy at the front desk was so helpful. The whole staff really goes the extra mile to help you in any way.
JayDale
Stayed 1 night in Mar 2023
Response from Mich on 20 Mar 2023
Thank you! I will also pass on your kind words to Jazzy
10/10 Excellent
JayDale
13 Mar 2023
JayDale
Response from Mich on 5 Apr 2023
Dear Jay ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us .We hope to welcome you again soon.