Holiday Homes in Middle Haddam

"The check-in process was very easy. The passcode to get into the cabin was provided about two hours before check-in. Upon arrival, the cabin was very clean and stocked with necessities. I was able to keep in contact with the staff via text and they were very prompt to respond."

"Good "

"Room clean and staff super friendly and very accomadating"

"Roach infested and inhospitable "

"I decided to stay here because I thought it was quaint and nice and while both of those are true there were certain things that I'm used to from standard hotels that just were not present. When I walked into the room it was cold and I turned on the heat but even though it did warm up after a period of time it ended up getting pretty cold during the night. There was no reliable internet and I had to use my phone and the water in the shower was lukewarm at best even at max heat. I selected the suite so the room itself was sizable but the TV was Tiny and the size of the room made the TV basically unwatchable. All in all not too impressed"

"The room was clean and nice. Beds were very comfortable. The first day the elevator had something gross on the floor (vomit? Spilled food?) and smelled rotten. We told the front desk and he didn’t seem to care. The next morning it was cleaned up but instead it smelled really bad like weed (my kids even commented on the harsh smell). The desk staff was rude and seemingly uninterested in dealing with customers. They acted bored and like they didn’t want to be there. The breakfast staff, however, were really hustling and doing a great job. "

"Pretty outdated but staff was friendly. Beds were comfortable. "

"Definitely one of the nicest hotels in Hartford! "

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "