Outdoor pool, pool umbrellas, pool loungers

Reviews of Towneplace Suites by Marriott Miami Airport W

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 303 out of 1007 reviews" "
Rating 8 - Good. 259 out of 1007 reviews" "
Rating 6 - Okay. 159 out of 1007 reviews" "
Rating 4 - Poor. 109 out of 1007 reviews" "
Rating 2 - Terrible. 177 out of 1007 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Inga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Carmen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Charlie O. on 25 Mar 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back soon.

10/10 Excellent

James and Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient for our needs, and the staff was perfect.
Stayed 1 night in Mar 2024
Response from Charlie O. on 25 Mar 2024
Thank you for taking the time to review your stay. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Jessica, QUEBRADILLAS

Stayed 3 nights in Mar 2024
Response from Charlie O. on 19 Mar 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back soon,

6/10 Okay

Nate

Travelled with family
Liked: Staff & service
In a good area. Busy place. Needs updated. Staff was flying solo checking in and helping guests. Rock star. Weed smell in our room. One night.
Stayed 1 night in Mar 2024
Response from Charlie O. on 17 Mar 2024
Thank you for taking the time to review your stay. I regret to hear of the situation you had with regards to the smell of your room. I will share this my leadership team to ensure that this is looked into and addressed. I hope you will allow us the opportunity to welcome you back in the future.

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Dirty stained carpet and furniture. Stay elsewhere
Stayed 1 night in Mar 2024
Response from Charlie O. on 7 Mar 2024
Thank you for taking the time to review your stay with us. I regret to hear of the inconveniences you faced during your stay with us. I have shared your comments with my management team to ensure that these issues are looked into and addressed accordingly. I hope that you will allow us the opportunity to redeem ourselves and welcome you back should your travels bring you back to the Miami area in the future.

10/10 Excellent

Sydney

Stayed 1 night in Mar 2024
Response from Charlie O. on 4 Mar 2024
Thank you for taking the time to rate your stay with us. I am very happy that we were able to provide you with an enjoyable experience. We hope to welcome you back soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room could use a new mattress, overall room was good, clean
Stayed 2 nights in Feb 2024
Response from Charlie O. on 29 Feb 2024
Thank you for taking the time to review your stay with us. I am glad to hear we were able to provide you with an enjoyable experience and hope to welcome you back soon.

8/10 Good

Oscar, Alajuela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Some maintenance will be required but besides it all good
Stayed 2 nights in Dec 2023
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your stay with us. We hope to welcome you back soon.

2/10 Terrible

Mahmoud

Disliked: Cleanliness, property conditions & facilities
Property needs massive renovation
Stayed 4 nights in Feb 2024
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your experience with us. I regret to hear of the experience you had with us. The hotel has recently had a change of management and we are working to ensure that the issues you mentioned are looked into and addressed accordingly. I sincerely apologize for the inconvenience you had and assure you that I will be working with my team to ensure that these issues are addressed. I hope that you will allow us the opportunity to redeem ourselves should your travels bring you back to the Miami area in the future. -Charlie Ortigosa, General Manager

8/10 Good

Gifford Adrian

Travelled with family
Liked: Staff & service
The breakfast was good, however due to the constant influx of persons staying at the hotel, the dining area is inadequate to cope with the number of visitors.
Stayed 4 nights in Feb 2024
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your stay with us. We hope to welcome you back soon.

10/10 Excellent

kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there with my wife and 2 kids from February 8 - 12 and the staff was very friendly and welcoming, always willing to assist. The room we got was ideal as it was on the ground floor right next to the dining area and lobby...thank you so much for that. It was our first time staying there but after this wonderful experience, it definitely will not be our last.
Stayed 4 nights in Feb 2024
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your experience with us. Providing our guests with an enjoyable experience is important to us and I am glad to hear we were able to make your stay an enjoyable one, we hope to welcome you back soon.

6/10 Okay

Ashwin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to rate your experience with us. We hope to welcome you back soon.

10/10 Excellent

Luis, Mata Redonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, nice place, convenient and affordable.
Stayed 7 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

David, San Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just a few minutes to everything, the crew are very helpful and friendly.
Stayed 2 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

2/10 Terrible

Chesly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. I regret to hear that we failed to meet your expectations. We apologize for any inconvenience you experienced and hope that you will allow us the opportunity to redeem ourselves should your travels bring you back to the Miami area in the future.

10/10 Excellent

JIAO

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 2 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

2/10 Terrible

Rachael, Santa Cruz

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, moldy and had little roach like insects. We were there for 2 weeks. In that time, our room was cleaned maybe 4 times. It was utterly disgusting
Stayed 16 nights in Nov 2023
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your experience with us. I regret to hear of the experience you had with us. The hotel has recently had a change of management and we are working to ensure that the issues you mentioned are looked into and addressed accordingly. I sincerely apologize for the inconvenience you had and assure you that I will be working with my team to ensure that these issues are addressed. I hope that you will allow us the opportunity to redeem ourselves should your travels bring you back to the Miami area in the future. -Charlie Ortigosa, General Manager

4/10 Poor

Gownishwar

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are sorry to hear that we were unable to meet your expectations. We hope you will allow us the opportunity to serve you again should your travels bring you back to the Miami area in the future.

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location very private close to shopping areas
Stayed 4 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, it did seem to be a bit old looking in the hallways, can’t really explain it, other than that it was a great place e and very centrally located for the cost.
Stayed 2 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ideal for our travel purpose, comfortable and convenient, and not far from everything, will definitely stay again
Stayed 5 nights in Dec 2023
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to review your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the studio suite, perfect size. Room was very clean. Seating for breakfast was very limited. Would definitely stay here again!
Stayed 1 night in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Rosalinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at TownPlace Suites and my experience was nothing short of excellent. From the moment I stepped into the lobby, I was greeted by a warm and welcoming atmosphere. One of the standout features of this hotel is its commitment to cleanliness. The entire property is immaculately maintained, and my room was spotless. It's evident that the staff takes great pride in ensuring a hygienic and inviting environment for guests. The attention to detail in maintaining a high standard of cleanliness did not go unnoticed and added a sense of comfort to my stay.
Stayed 13 nights in Dec 2023
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to review your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

8/10 Good

Ravi, Camana Bay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Charlie O. on 27 Feb 2024
Thank you for taking the time to rate your stay with us. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Celeste

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my family 2nd trip here. We love it. The only thing I wish they had was a restaurant for lunch and dinner, but breakfast was good too.
Stayed 7 nights in Dec 2023

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was dirty and the room smelled moldy and musty which worried me. The stove had broken buttons all through we didn't use it I thought it looked trashy for a Marriott. I haven't stayed at Marriott in years and always thought of the good reputation they had this proved otherwise.
Stayed 2 nights in Dec 2023
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your experience with us. I regret to hear of the experience you had with us. The hotel has recently had a change of management and we are working to ensure that the issues you mentioned are looked into and addressed accordingly. I sincerely apologize for the inconvenience you had and assure you that I will be working with my team to ensure that these issues are addressed. I hope that you will allow us the opportunity to redeem ourselves should your travels bring you back to the Miami area in the future. -Charlie Ortigosa, General Manager

10/10 Excellent

Tacia

Stayed 1 night in Dec 2023

10/10 Excellent

MILAGROS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Dec 2023

8/10 Good

Liseth

Stayed 3 nights in Dec 2023

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thankful for a bed. For a Marriott not the best. It gave our family a place to stay for a night as we were traveling through.
Stayed 1 night in Dec 2023

10/10 Excellent

Sebas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent! The calmness around the hotel is so relaxing and the rooms are very nice and clean
Stayed 5 nights in Dec 2023

10/10 Excellent

Jazmín

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, limpio, buen parqueo, buen servicio...
Stayed 5 nights in Dec 2023

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Michaelangelo

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Kiacha

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was easy. The front desk guy was very friendly and answered all my questions, including about the area. The room is clean. The bed is nice but firm. I am looking forward to having a good night’s sleep here. I would stay here the next time I come to Miami.
Stayed 1 night in Dec 2023

8/10 Good

Orlando

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that they had 2 room option. Wanted kitchen with full size fridge and not just stovetop but a real oven. Don't like to use microwaves all of the time and you can't cook a good pizza in one....you need an oven!
Response from Charlie O. on 26 Feb 2024
Thank you for taking the time to review your stay with us. We hope to welcome you back soon.

10/10 Excellent

Shirley

Stayed 3 nights in Dec 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service
Convenient and has two bed apt
Stayed 1 night in Dec 2023

10/10 Excellent

Fabiana

Stayed 7 nights in Nov 2023

4/10 Poor

Farley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not friendly and the matrass seriously needs renewal
Stayed 2 nights in Nov 2023

6/10 Okay

Cheryl Ann

Travelled with family
Liked: Staff & service
Very near to mall and access to mall and other shopping areas was very easy. The breakfast options were very limited, we ended up going to the supermarket and making our own breakfast in the room. We were very impressed with the full service kitchen. The rooms were also very spacious. Parking was easy and the staff were extremely helpful.
Stayed 5 nights in Nov 2023

6/10 Okay

Arturo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Bad bed sofa, no shuttle bus, the breakfast not was satisfactory
Stayed 2 nights in Nov 2023

8/10 Good

Miriam

Stayed 1 night in Nov 2023

10/10 Excellent

Maria Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say very peaceful clean and the service was great.
Stayed 1 night in Nov 2023

10/10 Excellent

JOHAN, Midland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023