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Reviews of SpringHill Suites by Marriott Miami Airport South Blue Lagoon Area

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 390 out of 1007 reviews" "
Rating 8 - Good. 253 out of 1007 reviews" "
Rating 6 - Okay. 148 out of 1007 reviews" "
Rating 4 - Poor. 108 out of 1007 reviews" "
Rating 2 - Terrible. 108 out of 1007 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff went above and beyond to help us with our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed only one night at the Springfield before a cruise. I was able to walk within 15 minutes to the drugstore to get a few items I forgot for my trips. There were several fastfood restaurants where I walked. There was also a restaurant in the hotel. The room nice and clean. I had a refrigerator, microwave coffee maker if needed. The staff were friendly and helpful. The bartender was awesome. The breakfast in the morning was decent. The shuttle service was effecient and got me from the airport and to the cruise port. I would definitely stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Kristen, we are thrilled to hear about your convenient and pleasant stay at SpringHill Suites Miami Airport South. It's delightful to know the proximity to local stores and dining options added to your experience. We're glad to hear you found our rooms well-equipped and team members friendly and accommodating. Positive feedback regarding our breakfast and shuttle service is also much appreciated. We're excited to welcome you back in the future for another great stay.

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Great breakfast! Conveniently located to the airport.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Eric, it's wonderful to know that you enjoyed the breakfast at SpringHill Suites Miami Airport South. We're also pleased to hear that you found our location to be easily accessible to the airport. We look forward to the opportunity to welcome you back again!

8/10 Good

Cherish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and environment was percent. Very appreciative of the free airport shuttle
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Cherish, we're delighted to hear that you recognized and appreciated the SpringHill Suites Miami Airport South's top-notch services, particularly our complimentary airport shuttle. It's wonderful to know you enjoyed the environment. We hope to welcome you back in the near future!

10/10 Excellent

Kim

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Thanks for the amazing rating, Kim!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Suites Miami Airport South!

4/10 Poor

Dwayne

They need to inform guest of the hours the shuttle runs each day
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Dwayne, thank you for sharing your thoughts. It seems there was some misunderstanding regarding our shuttle service schedule. We are striving to ensure all essential information is communicated effectively to our guests in the future. We appreciate your feedback and hope to better serve you next time.

10/10 Excellent

Crystal, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check in. Room was clean and spacious.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Crystal, it's wonderful to hear about your seamless experience at SpringHill Suites Miami Airport South! We're delighted that you found your room both clean and roomy. Thanks for sharing your positive feedback. Your kind words have truly made our day! Do consider us for your future accommodations in Miami.

10/10 Excellent

Devinder

Travelled with family and small children
Liked: Cleanliness
Free coffee and popcorn
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Devinder, it's wonderful to hear you enjoyed some of our complimentary amenities at SpringHill Suites Miami Airport South. We aim for every guest to have a pleasant and satisfying experience. Looking forward to your next visit.

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, excellent staff!!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Tito, we're thrilled to hear you enjoyed your stay at SpringHill Suites Miami Airport South and particularly appreciated our outstanding service and dedicated team members. We strive to offer each guest a wonderful experience and we're delighted we delivered on that promise to you. Thank you for your feedback and we look forward to welcoming you back!

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, bar service, shuttle service, breakfast, and room really clean and with space
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Eric, we're delighted to hear you appreciated the convenient amenities at SpringHill Suites Miami Airport South. We're pleased our clean and spacious rooms, along with our bar and shuttle services as well as our breakfast, enhanced your stay. Your positive feedback lets us know we're on the right track. We'd be thrilled to see you again soon.

10/10 Excellent

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our one-night stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Cynthia, your positive feedback about your stay at SpringHill Suites Miami Airport South is deeply appreciated. It's wonderful to hear that you were happy with your stay and we're delighted we could provide an experience that met your expectations. We look forward to the next time you choose our hotel for your travel needs, maybe for more than one night on your next visit!

10/10 Excellent

Yadilka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cllean and professional staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Yadilka, thank you for your positive feedback. We value guest experiences at SpringHill Suites Miami Airport South. It's great to hear you appreciated the cleanliness and professionalism of our team members. We look forward to hosting you again in the future.

4/10 Poor

Steve

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sink and bathtub were both plugged and water wouldn’t drain. Old towel hanging in shower from previous people who stayed. Probably won’t stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Steve, it's regrettable to hear about the issue you had with the water drainage and a leftover towel in your bathroom. We greatly value your feedback and will certainly use this information in our ongoing efforts to elevate our guest experience. We understand your hesitation but would appreciate another chance to impress you in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so helpful 🙌⭐️
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Patricia, thank you for your appreciative words! We're delighted that our team members at SpringHill Suites Miami Airport South could provide the helpful assistance you needed during your stay. We can't wait to welcome you back for another wonderful visit.

10/10 Excellent

Christal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in today and it was pleasant actually. I was greeted by Jermaine. Check in was easy. They had fresh popcorn lol. We booked a suite and room was fresh and clean. Pool was clean. Plenty of fresh towels. The blue lagoon view was nice but they had 20 somethings back there smoking weed. Oh god. But overall the property was really clean. Smell well. No real complaints with my stay. Thanks SpringHill.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Christal, we appreciate your kind words about SpringHill Suites Miami Airport South. We're delighted to hear Jermaine made your check in a smooth experience, and our cleanliness standards from the rooms to the pool met your satisfaction. We take note of your comments on the outdoor behaviors of others; your mentioned experience is certainly not a regular occurrence at our hotel. Thank you for choosing to stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Temeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. I don’t have anything bad to say.
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Temeka, it's wonderful to hear that your stay at SpringHill Suites Miami Airport South was excellent. Thank you for taking the time to share your positive experience. We hope to welcome you back in the near future!

8/10 Good

Zandee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Shuttle stops running at 9:00 pm
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Zandee, it's wonderful to see your positive review. At SpringHill Suites Miami Airport South, our goal is to provide all the conveniences our guests need. We appreciate your feedback regarding our shuttle service hours and will certainly consider your thoughts in our future enhancements. We eagerly await your next visit.

10/10 Excellent

Patricio

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for the wonderful rating, Patricio!It's fantastic you enjoyed your time at SpringHill Suites Miami Airport South so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Indira

Travelled with family
Liked: Staff & service
A lot of Cigarettes waste, and dust in the coach in the room
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Indira, your feedback is valuable and we appreciate you taking the time to share. We're disheartened to hear about the cleanliness concerns in your room. Please know that these issues are not in line with the high standards we aim to uphold at the SpringHill Suites Miami Airport South. Rest assured, measures will be taken to remind our housekeeping team about maintaining these standards. We hope you give us another chance to provide an improved experience for your next stay.

8/10 Good

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Mar 2024

10/10 Excellent

Chaley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, pretty view. Tasty breakfast. They do have a cruise port shuttle but it fills up quickly. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Chaley, thank you for choosing SpringHill Suites Miami Airport South and for leaving a delightful review. We're delighted that the cleanliness of our rooms, pleasant views, and appetizing breakfast met your expectations. We appreciate your feedback about the shuttle service and are eager to optimize our services accordingly. Can't wait to welcome you back for another fulfilling stay.

10/10 Excellent

Zandee

Travelled with family
It was very easy
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Zandee, we're thrilled you had a seamless experience at SpringHill Suites Miami Airport South. We sincerely appreciate your feedback and look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained. Front desk staff very polite
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Jose, we're overjoyed your stay at SpringHill Suites Miami Airport South was to your liking. It's always gratifying to know our guests appreciate the hotel's upkeep and the courtesy of our front desk colleagues. We hope to have the privilege of welcoming you back soon.

10/10 Excellent

Arisa

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Arisa, we're thrilled to know that you had a great stay at SpringHill Suites Miami Airport South! Your high rating is highly appreciated and we hope to welcome you back in the near future. Safe travels.

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for the 4-star rating, Dylan!It's great your time at SpringHill Suites Miami Airport South was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Sontay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and Clean
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Mar 2024
Sontay, thank you for sharing your positive experience at SpringHill Suites Miami Airport South. It's wonderful to hear that you found our premises neat and our welcome warm. We value your feedback and hope to see you again soon.

10/10 Excellent

Fannieva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Mar 2024
Fannieva, it's wonderful to hear that you had a great experience at SpringHill Suites Miami Airport South. We're delighted to have met your expectations and hope to welcome you back soon. Safe travels!

10/10 Excellent

Jared, Lake Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is dated but location next to airport was key.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Mar 2024
Jared, we're thrilled to hear that SpringHill Suites Miami Airport South was conveniently located for your travels. We appreciate the feedback regarding the property's aesthetic and are always seeking ways to enhance our guest experience. Looking forward to your next visit!

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service is terrible. Is the worst hotel ever been?
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Mar 2024
Gerardo, we are genuinely disheartened to hear of your less than satisfactory experience with us. We value our guest's comments and always strive to provide exceptional service. We regret to hear that your experience did not align with our standards. Please know that your comments have been heard and taken under serious consideration for potential improvements. We hope you'll provide us with another chance to elevate your perception in the future.

4/10 Poor

April

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hallway (5th floor) and the room had an unpleasant odor. There is not sufficient light in the desk area to do work. I had to fix my own toilet because it wouldn’t stop running and the front desk wasn’t answering the phone for me to report it. The hot water was out the entire time I was there and there were no accommodations or compensation offered. They said it was due to a county issue that they didn’t offer compensation but they should have told me that when I checked in since they already knew of the issue.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Mar 2024
April, it's unfortunate to hear about the issues you faced during your stay. We regret any inconvenience caused due to the odor and the lack of sufficient illumination at the desk area. It's not a common practice for our guests to need to fix their own amenities, such as toilets, and we apologize that you found it difficult to reach our team. An uninterrupted flow of hot water is usually standard, and we're sorry you experienced otherwise. More so, unanticipated county issues can sometimes be out of our control, but we agree the communication could've been better. We appreciate your feedback and hope for a chance to provide a better experience in the future.

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Brian, thank you for sharing your positive rating. We're delighted that SpringHill Suites Miami Airport South was able to meet your expectations, and we're looking forward to welcoming you back in the near future. We appreciate your support.

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean but it is outdated.
Stayed 1 night in Feb 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with good free popcorn
Stayed 2 nights in Feb 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

10/10 Excellent

Alex, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Feb 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

6/10 Okay

Julia

Stayed 1 night in Jan 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! The feedback I receive from a valued guest like you enables me to target problems areas and take the necessary actions to ensure similar situations can be avoided in the future. I know you have many choices when it comes to lodging and we are looking forward for another opportunity to serve you in our hotel. It was a pleasure to host your visit. We look forward to seeing you again in the near future!

8/10 Good

Louis, Burke

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Louis, thank you for choosing SpringHill Suites Miami Airport South for your stay and taking the time to rate us. We're delighted to see that you had a satisfactory visit and we hope to have the chance to serve you again in the future. Safe travels!

8/10 Good

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 2 nights in Jan 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
a/c leaked and carpet was soaked
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

8/10 Good

Lisandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

8/10 Good

Marcelo Marcial

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

6/10 Okay

Harold

Business traveller
Disliked: Property conditions & facilities
They charge $20.00 per day to park your car and you don't know about it until you get a copy of your bill I stayed three weeks prier and there was no fee for parking ?
Stayed 4 nights in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! The feedback I receive from a valued guest like you enables me to target problems areas and take the necessary actions to ensure similar situations can be avoided in the future. I know you have many choices when it comes to lodging and we are looking forward for another opportunity to serve you in our hotel. It was a pleasure to host your visit. We look forward to seeing you again in the near future!

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

10/10 Excellent

Jennifer R

Travelled with family
Easy check in, polite staff, quick shuttle from airport, clean.
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

10/10 Excellent

Todd

Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

4/10 Poor

Rebecca

Stayed 1 night in Jan 2024
Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! The feedback I receive from a valued guest like you enables me to target problems areas and take the necessary actions to ensure similar situations can be avoided in the future. I know you have many choices when it comes to lodging and we are looking forward for another opportunity to serve you in our hotel. It was a pleasure to host your visit. We look forward to seeing you again in the near future!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Karla on 8 Jan 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

6/10 Okay

Edna J

Response from karla on 11 Feb 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! The feedback I receive from a valued guest like you enables me to target problems areas and take the necessary actions to ensure similar situations can be avoided in the future. I know you have many choices when it comes to lodging and we are looking forward for another opportunity to serve you in our hotel. It was a pleasure to host your visit. We look forward to seeing you again in the near future!

8/10 Good

Rachel

Stayed 1 night in Jan 2024
Response from Karla on 3 Jan 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!

8/10 Good

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Dec 2023
Response from Karla on 3 Jan 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Springhill Suites Miami Airport South! We are delighted that you enjoyed your stay and that we were able to exceed all your expectations. It was a pleasure to host your stay in Miami. Please come back soon!