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Reviews of HYATT house Miami Airport

3 out of 5
HYATT house Miami Airport
5710 Blue Lagoon Dr, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjiyed the cleanliness and quiet.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Larry, we appreciate your positive feedback about your stay at Hyatt House Miami Airport. Our team is delighted to hear that the cleanliness and tranquil atmosphere were to your liking. Thank you for choosing our hotel and we look forward to welcoming you again in the future.

10/10 Excellent

Jessica, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffing very friendly, good breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Mar 2024
Jessica, thank you for highlighting the delightful service from our team members along with the good breakfast at Hyatt House Miami Airport. We're glad to know you had an enjoyable experience. We look forward to your next visit.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with excellent staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Kevin, it's wonderful to hear that you found Hyatt House Miami Airport to be pleasant and the services from our team members outstanding. We appreciate your feedback and are delighted we could contribute to a memorable experience. We hope to welcome you back again soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I am a regular at this property. The property is well kept and clean, the staff is friendly and helpful, the rooms are the most spacious I have ever experienced (full size kitchen!) and the nights are quiet and uneventful. Pharmacies, restaurants and shopping are just a short walk away. The shuttle to and from the aiport is very accomodating too. Breakfasts options are also pretty decent. There are only pros and zero cons for this hotel in my book!
Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Michael, the Hyatt House Miami Airport truly appreciates your consistent patronage and positive remarks about our well-maintained facilities, helpful team members, and spacious rooms equipped with full-size kitchens. We're delighted to know that our location's proximity to important landmarks, along with our accommodating airport shuttle service and decent breakfast options, contributed positively to your stay. We aim to maintain this high standard of service to make your next visit as remarkable as the previous ones.

10/10 Excellent

MIKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RESPONSIVE STAFF, LUXURIOUS AIRPORT SHUTTLE FUN WITH KRAMER AT H BAR AND FOOD WAS PREPARED WITH CARE FOR DINNER AND BREAKFAST IN MORNING...DEFINITELY STAY THERE AGAIN...
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Mike, your words certainly portray a delightful stay at Hyatt House Miami Airport. Our team members, including Kramer at H Bar, strive to offer enjoyable experiences and meals that are crafted with thoughtfulness. Knowing you would choose to stay with us again warms our hearts. We look forward to welcoming you back in the future.

10/10 Excellent

Casondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Casondra, it's great to hear that your stay at Hyatt House Miami Airport met your expectations. We sincerely appreciate your support and we look forward to welcoming you back soon.

10/10 Excellent

terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Delicious food. Close to Airy
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Terrell, thank you for your positive comments on your stay at Hyatt House Miami Airport. We're delighted you enjoyed our tasty food offerings and found our location convenient. It's also uplifting to hear about the friendliness of our team members. We look forward to welcoming you back during your next trip to the area.

8/10 Good

VAUGHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night however it was a pleasant stay. We didn't use many of the amenities due to the brief length of our stay but they all seemed nice. Breakfast was quite good. Standard hotel, not exactly a great value but fine.
Response from Customer Service on 15 Jan 2024
Vaughn, it's wonderful to hear that your stay at Hyatt House Miami Airport was enjoyable, even if it was brief. We truly appreciate your recognition of our breakfast offerings. Next time you find yourself in Miami, we would be delighted to have you back for a longer stay, where you would have more time to fully benefit from our amenities. Thank you for your valuable feedback.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, great value. Staff trust could not do enough for you. Thank you!
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Robert, it's delightful to hear that you found Hyatt House Miami Airport to be an exceptional place offering substantial value. We are pleased to know our dedicated team members made your stay enjoyable. Thank you for your recommendation, we look forward to welcoming you back in the future.

10/10 Excellent

HOPE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , pleasantly surprised. 2 bedroom suites are very nice and convenient for family travel
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Hope, we're thrilled to hear about your positive experience at Hyatt House Miami Airport. It's always wonderful to know that our spacious 2 bedroom suites contributed to a smooth and convenient family trip. We can't wait to welcome you back on your next journey to Miami.

4/10 Poor

Ernesto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Ernesto, thank you for sharing your feedback. We're disappointed to hear that your experience did not meet your expectations. We're eager to understand the areas where we can improve our services. Please feel free to share any specific feedback with us so we can strive to offer a better experience.

10/10 Excellent

Dan

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Dan, we're thrilled to know you had a great stay at Hyatt House Miami Airport. We aim to provide our guests with memorable experiences and we're glad we hit the mark for you. We hope to host you again in the near future. Safe travels!

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Goran, Hyatt House Miami Airport greatly appreciates your highest rating on Hotels.com! We're thrilled to know you had an excellent stay with us and we look forward to welcoming you back on your next trip to Miami. Safe travels!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in the hyatt house. The staff was friendly and very helpful. Breakfast was great. Kids loved it. Didnt eat dinner there but enjoyed a few drinks at the bar and Kramer was awesome! Pool was heated and enjoyed that over our new years trip. Great location too. So easy to get around miami hot spots during the day.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ramona, it is a delight to hear about your wonderful experience at the Hyatt House Miami Airport. We are thrilled that our team members made you feel welcomed, and that you appreciated the breakfast we offer. It's great your children were also able to enjoy it. Sounds like Kramer provided a memorable bar experience. We're glad you took advantage of the heated pool and found our location convenient for exploring all Miami has to offer. We hope to serve you again soon.

8/10 Good

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Tamer, thank you for choosing Hyatt House Miami Airport and rating your stay. We're delighted to see that you had a satisfactory experience and hope to serve you again in the future.

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
We booked a 2 bedroom suite for one night. The room was not as clean as it could have been with stains on the counter and furniture. Breakfast was decent but overall the room etc was not worth the price. No recycling was evident. Does anyone in Florida recycle?
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Michael, your feedback is valuable to us. We regret to hear that the cleanliness and upkeep of your suite fell short of expectations. Our team strives to maintain our suites immaculately. Additionally, your suggestion regarding recycling is noted - we are always looking for ways to better our environmental practices. While you found our breakfast satisfactory, we wish we could have exceeded your expectations in all areas. We hope we get another opportunity to serve you better on your future stays.

8/10 Good

Johnny

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the 4/5 rating, Johnny!We're thrilled you enjoyed your time at Hyatt House Miami Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

LISA, Selah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, friendly staff. Suites available for a long-term stay with standard size refrig and stove at a reasonable price.
Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Lisa, thank you for sharing your experience at Hyatt House Miami Airport. We're thrilled to know our comfortable suites and friendly team members enhanced your stay. It's also great to hear you found value in our reasonable pricing. We look forward to welcoming you back for another enjoyable long-term stay.

10/10 Excellent

Santiago

Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Santiago, it's great to see your perfect rating of the Hyatt House Miami Airport. We're glad you had a wonderful experience. We hope to have the pleasure of welcoming you back soon. Thank you for choosing us!

2/10 Terrible

Stipan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Stipan, it seems that your stay did not meet your expectations. We'd greatly appreciate if you could provide more specific feedback, so we can understand and improve upon any issues guests might be experiencing. Your input is valuable to us.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there because we lost a connection and were expecting just a place to sleep. It exceeded expectations in every way: - comfortable room - nice pool; our kids loved it - breakfast was outstanding. It was included in the rate and even had an omelette station! Highly recommend.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Liliana, it's fantastic to hear that the Hyatt House Miami Airport surpassed your expectations! We're delighted that the pool thrilled your kids and that our delightful breakfast, complete with an omelette station, was a highlight of your stay. It's our primary goal to create a comfortable, enjoyable environment for all our guests and we're thrilled to have achieved this for you. Thank you for your high recommendation - we look forward to welcoming you and your family back in the future!

8/10 Good

Henri

Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for sharing your thoughts with us, Henri!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt House Miami Airport.

10/10 Excellent

Carlos, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Thank you for the fantastic rating, Carlos!It's outstanding you had such a wonderful experience at Hyatt House Miami Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 15 Dec 2023
Robert, thank you for choosing Hyatt House Miami Airport. It pleases us to know you had a good stay with us. We value your feedback and hope to welcome you back soon!

10/10 Excellent

Mo

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Thanks for the outstanding rating, Mo!We're delighted your time at Hyatt House Miami Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Rosario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had all the amenities I needed
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Rosario, it's great to know you found all the necessary amenities in your room at Hyatt House Miami Airport. We are always committed to ensuring guests have a well-equipped and enjoyable stay with us. Thank you for sharing your experiences. We hope to have the privilege of hosting you again soon.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Katie, thank you so much for your rating! At Hyatt House Miami Airport, we are thrilled you enjoyed your stay. We look forward to having the pleasure of welcoming you back in the near future. Safe travels!

8/10 Good

Traci

Stayed 1 night in Oct 2023
Response from Customer Service on 21 Nov 2023
Traci, it is heartening to note you had a positive experience overall during your stay at Hyatt House Miami Airport. Thank you for sharing your feedback. We look forward to serve you even better next time.

10/10 Excellent

James, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Thank you for the 5/5 rating, James!It's excellent you enjoyed your time at Hyatt House Miami Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Henrique V

Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Henrique, it's wonderful to see the top rating you've given Hyatt House Miami Airport. Your score speaks volumes, and we're glad we could offer you a top-notch experience. Should you find yourself in Miami again, we'd be more than pleased to welcome you back. Safe travels!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little older hotel but clean and comfortable. Staff very friendly and helpful
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Ashley, it's great to see that you found Hyatt House Miami Airport to maintain cleanliness and offer comfort. We're delighted you had a pleasant experience and found our team members friendly and accommodating. We appreciate your positive feedback. Looking forward to welcoming you back soon.

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for layover.
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct 2023
Thank you for taking the time to share your review with us, Russell!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt House Miami Airport. Thank you and have a wonderful day!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Service on 4 Oct 2023
Jennifer, it's excellent to see your high rating for Hyatt House Miami Airport. We're happy that you had such a wonderful experience with us and we look forward to welcoming you back in the future. Thank you!

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel. We had the 2 bedroom unit and it couldn't have been better. Very spacious.
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Oct 2023
Maurice, it's great to hear your positive feedback on your stay at the Hyatt House Miami Airport. Our two-bedroom units are indeed designed to provide plenty of space to our guests and we're delighted to know you found it to your liking. We'd love to welcome you again in the future for another memorable experience.

8/10 Good

Rowena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. There was a lizard in the bed when I pulled back the covers. Other than that, no complaints
Stayed 1 night in Sep 2023
Response from Customer Service on 28 Sept 2023
Rowena, we appreciate your feedback and are pleased to hear you found Hyatt House Miami Airport to be appealing. We regret that an unexpected visitor found its way into your room. With Miami’s tropical climate, such instances can occasionally happen. Our team members endeavor to maintain the highest standards of cleanliness and customer service, and your experience is certainly not typical. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Staff & service, amenities
Every thing is exceptional except the water pressure. The pressure should be 10x's better than what it is, for the quality of the hotel
Stayed 1 night in Aug 2023
Response from Customer Service on 29 Aug 2023
Stephanie, thank you for your high praise of the Hyatt House Miami Airport. It's heartening to know that you found our offering exceptional. We take note of your feedback about the water pressure, and aim to constantly improve our facilities to provide a superior experience. We value your input and hope to welcome you back soon.

10/10 Excellent

Gabriela, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went so smooth during out stay, definitely recommend!
Stayed 3 nights in Aug 2023
Response from Customer Service on 29 Aug 2023
Thank you for this excellent rating, Gabriela!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Miami Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jimmie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double Bedrooms (two couples stayed) Privacy was appreciated !!! Breakfast was good Staff was very helpful
Stayed 2 nights in Aug 2023
Response from Customer Service on 27 Aug 2023
Thanks, Jimmie! It's outstanding your time at Hyatt House Miami Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on 14 Aug 2023
Thank you for sharing your perfect rating with us, Michael!It's wonderful to see how much you appreciated your time at Hyatt House Miami Airport! We want everyone to feel right at home at Hyatt House Miami Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Nicole, Nassau

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout of the double bedroom suite and the kitchen amenities in it.
Stayed 1 night in Aug 2023
Response from Customer Service on 13 Aug 2023
Nicole, the Hyatt House Miami Airport appreciates your positive remarks about the double-bedroom suite layout and the provided kitchen amenities. It's delightful to know these features added to your relaxing stay. We hope to be your first choice when you visit Miami again in the future.

8/10 Good

Oshone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Thank you for taking the time to leave us a 4/5 rating, Oshone!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt House Miami Airport.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place really close to the airport
Stayed 1 night in Jul 2023
Response from Customer Service on 31 Jul 2023
Hello Jorge,It's fantastic to hear that you appreciated the tranquillity of the Hyatt House Miami Airport. Its proximity to the airport is indeed a convenience our guests value. We're grateful for your feedback and hope to welcome you back in the near future. Safe travels until then.

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located and just a short distance away from the Kaseya Center where I was attending the Sam Smith concert
Stayed 1 night in Jul 2023
Response from Customer Service on 29 Jul 2023
Hello Lorraine,Your kind words about Hyatt House Miami Airport genuinely made our day. We're thrilled to hear that the property's proximity was favorable to your journey and accommodation needs. It's fantastic to know you were able to effortlessly attend your Sam Smith concert at the Kaseya Center. Let's hope your next stay is just around the corner. Looking forward to welcoming you back soon!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and spacious.
Stayed 1 night in Jul 2023
Response from Customer Service on 25 Jul 2023
Thanks for the wonderful review, Roberto!We're happy your time at Hyatt House Miami Airport was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night as we were taking a cruise the next day. The evening staff at their restaurant greeted us warmly and spoke with us in such a welcoming tone. It made us feel like he really wanted us to be there. Most places that we've stayed in after the Pandemic, the employees grumble and barely speak making us feel VERY unwelcomed at their hotel.
Stayed 1 night in Jul 2023
Response from Customer Service on 18 Jul 2023
Hello Allison,It fills us with immense pleasure to learn that your recent stay at Hyatt House Miami Airport was a satisfying one. It seems your brief visit left quite an impression, and we couldn't be more grateful for your generous sentiments.Our dedicated team is one of the many elements that set us apart. We are glad to know that the team at our restaurant was able to set the tone for your stay with their warm and welcoming approach. Every staff member is specifically trained and encouraged to provide a caring and individualized service to each of our guests as we firmly believe it is an integral part of creating an enriching experience.Now, it's concerning to hear about your experiences in other establishments post-pandemic, where the service was not up to scratch. In today's trying times, we understand more than ever that a friendly face and warm welcome can make a world of difference. Be rest assured that here at Hyatt House Miami Airport, we want each guest to feel welcomed and appreciated, even if their stay is just for one night.Going forward, we wish you safe travels and exciting adventures on your cruise. And when you return from your journey, we'd be thrilled to have you back with us to continue offering experiences that truly make you feel valued and comfortable.Thank you again for choosing to stay with us and for sharing your experience. We eagerly look forward to your next visit. Until then, take care and keep exploring!

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023
Response from Customer Service on 23 Jul 2023
Thank you for the 5 out of 5 rating, Jessica!We're thrilled to see how much you enjoyed staying at Hyatt House Miami Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

ESTEBAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Amazing hotel. Stayed with my family. Pool is nice and not crowded. A bit of noise first night that we stayed by the pool. Very quiet second night on 3 floor with a view of the lagoon. Staff is very friendly. They let me do a late check out very easy. I am overall very pleased.
Stayed 1 night in May 2023
Response from Customer Service on 27 Jun 2023
Thanks for the splendid review, Esteban!We're elated knowing you had such an incredible time at Hyatt House Miami Airport. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip!

10/10 Excellent

Ebony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This propert is excellent. Nice size rooms for family of 4. Very nice atmosphere and front desk/management very pleasant. Would definitely recommend and would love to stay again when i visit Miami.
Stayed 1 night in Jun 2023
Response from Customer Service on 16 Jun 2023
Ebony,Thank you for taking the time to share your wonderful experience at Hyatt House Miami Airport. It's fantastic to learn that the size of our rooms suited your family of 4 perfectly and that you found our atmosphere welcoming.We're thrilled to hear that our front desk team and management made a positive impression on you during your stay. Your recommendation means a lot to us, and we're glad to know that you would love to return to the Hyatt House Miami Airport for your future visits to Miami.Once again, thank you, and we can't wait to welcome you and your family back for another memorable stay.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is pretty good due to location, free airport shuttle, excelent breakfast buffet, kitchenette and staff friendliness. My grievance is about the extra $300 dollars they held on my card at the time of check-in. This is insane and upon discussing this with them they told me this security deposits varies per length of stay and it would be reimbursed within 5 days of my checkout (let's hope that is the case and I don't have to dispute it with my bank). Still, a $300 extra hold on a 4-night stay is excessive. Also, they charged $5 per amazon delivery, which is not only ridiculous, but also not communicated upon me inquiring if I could receive package deliveries at the hotel.
Response from Customer Service on 16 Jun 2023
Michael,Thank you for taking the time to share your experience. We're glad to hear that you found our location, free airport shuttle, breakfast buffet, kitchenette, and friendly staff to be positives during your stay.However, we sincerely apologize for the inconvenience caused by the security deposit hold on your card. We understand how this can be unsettling, and we assure you that our policy is meant to ensure the safety and protection of our guests and their belongings. We hope that you have already received the security deposit back as mentioned and that this matter has been resolved without further complications.Concerning the additional charge for package deliveries, we apologize if this policy was not clearly communicated to you beforehand. We value transparency and will continue to strive to improve our communication with guests to avoid confusion in the future.We appreciate your feedback and will use it to further refine our services and amenities. Our goal is to provide a seamless and enjoyable experience for all of our guests. We hope that you will consider us for your future travels, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Rafi, EVEN YEHUDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Customer Service on 12 Jun 2023
We appreciate your lovely rating, Rafi!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt House Miami Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!