Dear Yaisel, We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Mennietta, Thank you for your kind review about Extended Stay America! We are delighted to hear that you found our hotel very clean and nice. Providing a comfortable and pristine environment for our guests is a top priority for us. Your positive feedback is greatly appreciated and serves as motivation for our team. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us, and we appreciate your recommendation. Safe travels!Sincerely,Hotel Management

Dear Lesley, Thank you for taking the time to share your excellent experience with us at Extended Stay America! We are delighted to hear that you found our hotel clean and our staff nice and helpful. It's our pleasure to provide outstanding service to our guests, and we're thrilled to know that we exceeded your expectations. We look forward to welcoming you back on your next visit. Sincerely,Hotel Management

Dear Ramzan, Thank you for your positive feedback about your recent stay at Extended Stay America! We're delighted that you had a good experience with our service. Our top priority is providing excellent service to our guests, and we're thrilled that we could meet your expectations. We appreciate your patronage and look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Charles, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear kristine, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Julian, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality is shared with Michael and the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Antoinette, Thank you for selecting our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast selection fell short of your expectations during your stay. Your feedback is appreciated, and we will share your comments with the appropriate individuals to enhance our future offerings. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Monica, Thank you for choosing Extended Stay America. We are pleased to know how much you liked the exceptional service provided by our staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear AISHA, Thank you for taking the time to review our hotel. We apologize for any confusion or inconvenience you experienced while locating our hotel. We understand the importance of a seamless visit, and your insights are crucial for our continued improvement efforts. Please know our front desk team is eager to assist our guests with directions and suggestions to help make the most of their visits. We hope you had a pleasant stay overall and look forward to seeing you again soon.Sincerely,Hotel Management

Dear mauricio, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Jody, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Charles, Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our staff polite and the rooms clean. Providing a welcoming and clean environment is our priority, and we appreciate your acknowledgment. We look forward to welcoming you back to Extended Stay America for another pleasant stay!Sincerely,Hotel Management

Dear Shihab, Thank you for choosing to stay with us at Extended Stay America and for sharing your review. We are happy to hear that you had an enjoyable stay with us. We always aim to improve our services and appreciate your feedback on our breakfast. Thank you for taking the time to share your thoughts with us. We enjoyed having you as our guest and hope to see you again soon!Sincerely,Hotel Management

Dear Hicham, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear David, Thank you for taking the time to write a review of your recent stay. We apologize for the issues you encountered with your room and shared your feedback with our housekeeping staff. Your comments are extremely valuable to us. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear KEREN, Thank you for your feedback and for being our guest. We aim to provide our guests exceptional service and amenities; therefore, we apologize for not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. Rest assured, we're taking steps to address the issues promptly. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear steven, We sincerely apologize for the inconveniences you faced during your recent stay. Your feedback is invaluable, and we deeply regret the lapse in housekeeping service and the maintenance issues you encountered. Please be assured that we are actively addressing these concerns to ensure a more seamless experience for our guests. Our commitment to improvement is unwavering, and we appreciate your understanding. We invite you to consider returning to experience the seamless stay you should always expect from us. Your satisfaction is our priority, and we would be delighted to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management