On the beach, sun-loungers, beach umbrellas, beach towels

Reviews of Cadillac Hotel & Beach Club, Autograph Collection

4 out of 5
Cadillac Hotel & Beach Club, Autograph Collection
3925 Collins Ave, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 997 reviews" "
Rating 8 - Good. 225 out of 997 reviews" "
Rating 6 - Okay. 118 out of 997 reviews" "
Rating 4 - Poor. 76 out of 997 reviews" "
Rating 2 - Terrible. 67 out of 997 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Oscar Morales/Resort Manager on 19 Apr 2024
Thank you for taking the time to fill out the survey. We are delighted that you had a great time at The Cadillac while visiting Miami Beach. We hope that you return soon.

10/10 Excellent

Kristyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a quick getaway for my husband’s birthday. The balcony room with the ocean view was definitely worth it. The property is very clean and the staff go above and beyond. There’s an adult only pool, and direct access to the beach which comes with complimentary beach chairs, towels, and umbrella. The hotel bar and restaurants are also very nice, with many walkable restaurants if you want different options. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from Jesus Ramos on 18 Apr 2024
Dear Kristyn,We are delighted to know you had a wonderful stay.We hope to welcome you back soon!

6/10 Okay

Nicole, Brooklyn

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Hotel Leadership Team on 16 Apr 2024
Dear Nicole,Thank you for taking the time to share your feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jesus Ramos on 18 Apr 2024
Dear Gladys,Thank you for choosing us!Warm regards

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff was wonderful and we would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Dear Jamie,Thank you so much for your kind feedback.We look forward to hosting you at our resort again.

4/10 Poor

Maureen

Travelled with family
Room wasn’t ready until 4:30. Hotel is a little run down and could use an update.
Stayed 1 night in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Dear Maureen,Thank you for taking a few moments to provide your feedback on your recent stay. We apologize for the delay on your room readiness. We always welcome our guest feedback and take your concerns seriously. We use it as a tool to prioritize training with our teams.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome from check in to check out. Miguel was amazing with our luggage
Stayed 1 night in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Great day Kimberly,Thank you so much for your kind feedback. We will share it with Miguel.We look forward to your next stay with us.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like such a late checkin time at 4:00 and the coffee bar was not well stocked did not have the ability to give me plain hot water for my tea.
Stayed 1 night in Apr 2024
Response from Hotel Leadership on 15 Apr 2024
Dear Jill,Thank you for taking the time to let us know about your experience.We always welcome our guest feedback and take your concerns seriously. We use this as a tool to prioritize training with our teams.

10/10 Excellent

Colin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 7 nights in Apr 2024
Response from Hotel Leadership Team on 13 Apr 2024
Great day Colin,Thank you so much for your kind feedback.We look forward to your next stay with us.

8/10 Good

Kristin, Bothell, WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cadillac is a great location on mid Miami beach. The hotel is nice and the staff was friendly. I think the grounds around the hotel could be cleaner. The Cadillac staff could clean up litter better, there were items (napkins, caps, drink/skewers)in the bushes, etc. The maids were very friendly. Our room was supposed to be a partial view, we were facing the front street above the AC/HVAC unit for the hotel. Pro: it was constant white noise. Con: it was an awful view. I would stay again but in a different room. Overall: B- rating.
Stayed 4 nights in Apr 2024
Response from Jesus Ramos on 10 Apr 2024
Dear Kristin,Thank you for staying with us!We apologize for the inconveniences experienced!Warm regards

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing
Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 8 Apr 2024
Dear Miguel,Thank you for your kind feedback. We look forward to your next stay with us.

8/10 Good

Shellie, Edmond

The property is looking a little worn. The food at Donna Marie is great!
Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 8 Apr 2024
Dear Shellie,Thank you for staying with us at the Cadillac Hotel & Beach Club.We appreciate your feedback.

10/10 Excellent

Taek-Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jesus Ramos on 9 Apr 2024
Dear Taek-JoonThank you for choosing us and for sharing your valuable feedback!

6/10 Okay

Josephine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful ArtDeco building and great aesthetics inside and out however some particular details let the place down. A room was booked for four persons and there were not enough towels, etc. for the occupancy. The bathroom sink was outside of the bathroom which was cute but there was nowhere to hang a hand towel. The allocation of only two beach or poolside lounge chairs per room is ridiculous if there are more than two persons occupying a room. A fee is applicable for more than two chairs! On a positive note, all the staff were especially helpful and supportive which was really appreciated.
Stayed 1 night in Apr 2024
Response from Jesus Ramos on 8 Apr 2024
Dear Josephine,We apologize for the inconveniences experienced!We hope you give us a second chance.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Had a really nice time here with a few exceptions. Stayed with my husband for four nights and we're in our mid-thirties and we look "young." The general population of other guests was a bit older, which was no problem. We frequented the indoor lobby bar, the connected coffee shop, the beach service, and the outdoor tiki bar. Not ONCE in FIVE days were we asked to charge our bill to our room, and it was always assumed we were not guests and would need to pay via credit card immediately. Every other guest we were ever next to was asked what their room number was with the immediate assumption that they were guests at the hotel. We left with the feeling that we "didn't fit in" given our experience with the staff. We were also told no to a late checkout due to not being "members" yet we weren't told how to become a member. Location was decent but not close to a huge variety of restaurants within walking distance. Beach was clean. Room was very small/tight. Hotel lobby smells of an incredibly overpowering air freshener at all times. It was an expensive stay and we likely wouldn't return due to staff experience of feeling.. unwelcome.
Response from Jesus Ramos on 6 Apr 2024
Dear Laura,We are saddened to read this review. We strive everyday to make sure our guests have a memorable stay and this is not our standards.We hope you give us a second chance to make sure we exceed your expectations.Warm regards

10/10 Excellent

Gianna Emelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jesus Ramos on 13 Apr 2024
Dear Gianna,We are delighted to know you enjoyed your stay!Warm regards,

2/10 Terrible

clarenz carlo

Stayed 3 nights in Apr 2024
Response from Jesus Ramos on 6 Apr 2024
Dear Clarenz,We would like to hear more about your stay.Please kindly let us know!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was very accommodating
Stayed 2 nights in Mar 2024
Response from Mery Rivas Guest Service Manager on 31 Mar 2024
Thank you so much for your positive feedback! We are glad to hear that you enjoyed your stay.

10/10 Excellent

Eleanore

Travelled with family
Liked: Amenities
Great location, staff and hotel. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Thank you for your amazing review! We appreciate your feedback and will be sharing your feedback with the team!

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 1 Apr 2024
Dear Jasmine,Thank you for staying with us! We hope you welcome you back!

2/10 Terrible

ashley

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 19 Apr 2024
Dear Ashley,We would like to hear more about your stay.We are saddened to know it was not a memorable one.

10/10 Excellent

JaBen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cadillac hotel is a 5 star experience every time. The hotel is beautiful and the staff is warm and attentive from the front desk to the restaurant and hotel bar but the best place to be is at the Bungalow Bar where WESLEY, who is best described as Miamis ambassador for fun, serves drinks facilitates connections and orchestrates a bar full of laughter, fun and shots! Nothing like going on vacation and feeling like you're in a familar place where you can meet new friends and make new memories, that is the Bungalow Bar at the Cadillac and WESLEY is the man to see.
Stayed 4 nights in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Hello, Thank you for your positive feedback. We are delighted to hear that you had such a great experience at our hotel! This feedback has been sent to Wesley's manager so that they can share it with him and celebrate a job well done. This means the world to us!

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Hello, Thank you for taking the time to share your feedback with us. I regret to read of the misstep in service you endured and sincerely apologize for any inconvenience you had during your stay. Should you like to discuss your time with us in further detail, please do not hesitate to let us know.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it for it to be my first time
Stayed 3 nights in Mar 2024
Response from Hotel Leadership Team on 26 Mar 2024
Great day Yvette, Thank you for your kind feedback. We look forward to your next stay with us.

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 25 Mar 2024
Dear Jennifer,We would like to thank you for taking the time to share your experience.We hope to see you back!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jesus Ramos on 22 Mar 2024
Hello Jasmine,Thank you so much for choosing us.We are happy to know you had a memorable stay.

10/10 Excellent

Makana

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 6 Apr 2024
Dear Makana,Thank you for your kind feedback!We hope to see you again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Mery Rivas on 16 Mar 2024
We appreciate your kind review and look forward to hosting you again soon!

10/10 Excellent

Courtney, Overland Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location right on beach and boardwalk!
Stayed 3 nights in Feb 2024
Response from Mery Rivas on 16 Mar 2024
Thank you for choosing to stay with us! We hope to see you again soon!

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Pools and beach fabulous. Best Caesar salad ever and Sunil at the poolside restaurant was lovely. Staff was friendly and so accommodating. Biker riding was a real treat.
Stayed 4 nights in Mar 2024
Response from Hotel Leadership Team on 13 Mar 2024
Great day Lia,Thank you for your kind feedback.We look forward to your next stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The property had everything you could want
Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 18 Mar 2024
Hello Barbara,We appreciate you!Thank you for staying with us!

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness
I will not be staying at this property again. The room was very dirty upon checking in. There was hair in the shower, bedding and floor. There were water spots on the counter tops and mirrors. There were a few bugs crawling around as well. The adult pool has reserved seats that they charge $350 for. It takes up more than a quarter of the pool directly where the sun is. Guests are relegated to the shade or the children’s pool. Pool management is argumentative and incapable it providing an accommodation. They severely lack customer service which is disappointing.
Stayed 3 nights in Mar 2024
Response from Management on 9 Mar 2024
Dear Kevin,We apologize for the inconveniences experienced during your stay.We strive to provide exceptional customer service.We hope you give us a second chance.

10/10 Excellent

olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and pool
Stayed 1 night in Mar 2024
Response from Jesus Ramos on 7 Mar 2024
Dear Olivia,We are glad to know you enjoyed our amenities.We hope to see you again!

10/10 Excellent

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. Everyone was so nice. I would gladly stay there again.
Stayed 1 night in Feb 2024
Response from Jesus Ramos on 7 Mar 2024
Dear Deborah!Thank you for your kind feedback!We hope to host you again!

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff and very clean
Stayed 2 nights in Mar 2024
Response from Management on 7 Mar 2024
Dear Rami,Thank you for choosing us!

2/10 Terrible

Jordan

Stayed 3 nights in Mar 2024
Response from Jesus Ramos on 25 Mar 2024
Dear Jordan,We are saddened to know your stay was not up to expectations.We would like to hear more about your stay.

8/10 Good

charme

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 1 night in Feb 2024
Response from Mery Guest Service Manager on 5 Mar 2024
Hello, Thank you so much for your positive review. This feedback has been shared with our team. We look forward to having you back in the future!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beach, great heated pools, staff really helpful and fully staffed too which since Covid is a nice surprise. Room was okay but we didn’t spend much time in it. Missed having a useful fridge but in-room espresso machine was appreciated.
Stayed 6 nights in Feb 2024
Response from Mery Guest Service Manager on 5 Mar 2024
Hello, Thank you for sharing your positive feedback with us we really appreciate. We will be sharing this feedback with our associates and we look forward to welcoming you back to our property.

10/10 Excellent

patricia, Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous service. The hotel is quiet which we preferred an adult pool only and a family pool. Excellent food great breakfast included. Beach chairs included and the beach service was great!
Stayed 3 nights in Feb 2024
Response from Hotel Leadership Team on 26 Feb 2024
Dear Ms. Michell,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with excellent service , great pools and very easy access to the beach . Some rooms in noisy areas but otherwise a very nice vacation spot .
Stayed 3 nights in Feb 2024
Response from Hotel Leadership Team on 25 Feb 2024
Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service, property conditions & facilities
nice, renovated rooms, common areas, pool
Stayed 3 nights in Feb 2024
Response from Hotel Leadership Team on 23 Feb 2024
Thank you for taking the time to share your feedback.We hope to have the opportunity to welcome you back at our resort.

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Hotel Leadership Team on 12 Feb 2024
Thank you for your kind feedback.We look forward to hosting you at our resort again.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mery Guest Service Manager on 11 Feb 2024
Thank you for your feedback!

2/10 Terrible

Kelsey

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Worst customer service I have ever experienced in my life. Our room flooding from pipe bursting and they tried to blame us. Calvin is the most unprofessional manager and multiple people staying were complaining about how rude he is. Would never recommend anyone stay here if you engage to be treated nicely
Stayed 1 night in Jan 2024
Response from Cadillac Management on 2 Feb 2024
Dear Kelsey,Thank you for your feedback. While we appreciate you for choosing us to stay during your stay. It is important to understand that we were not blindingly trying to blame you, we will be more than happy to discuss and re-explain details with you as they were informed to you on your departure date.We strive everyday to provide unforgettable memories for our guests.

2/10 Terrible

Gary

Stayed 1 night in Jan 2024
Response from Mery Guest Service Manager on 21 Mar 2024
Hello, I am very sorry to learn that your experience during your stay with us was not pleasant. I recognize your time is valuable and appreciate the time you have set aside to provide us with your feedback. I have shared this information with my colleagues to help us improve our operations. Thank you again, for your honest feedback and we hope that you will give us another chance to shine when your travels bring you back to the Miami Beach area.

10/10 Excellent

Harry, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location. Walkable to many stores and restaurants. Nice pool area. Staff is very attentive and very accommodating.
Stayed 4 nights in Jan 2024
Response from Jesus Ramos on 25 Jan 2024
Hello Harry,Thank you for your kind feedback!We hope to see you again.

8/10 Good

Harry, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice hotel and we enjoyed ourselves immensely. we would stay again.
Stayed 1 night in Jan 2024
Response from Jesus Ramos on 23 Jan 2024
Thank you for your positive feedback! We're delighted to hear that you had an enjoyable time at our hotel and that you found it to be very nice overall. It's wonderful to know that you had a great experience, and we appreciate your intention to stay with us again.

8/10 Good

ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old hotel, and my room was super quiet and clean. . The staff was courteous and quick to my needs. They have good restaurants and a bar and restaurant outside looking at the ocean. A Tough drive to get to the hotel due to daily traffic. I would stay again.
Stayed 3 nights in Jan 2024
Response from Jesus Ramos on 23 Jan 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the quiet and clean atmosphere of your room, as well as the courteous and efficient service from our staff. It's great to know that you appreciated our on-site restaurants and the beautiful ocean view from the bar and restaurant outside.We apologize for any inconvenience caused by the tough drive to the hotel due to daily traffic. We understand that travel can sometimes be challenging, and we appreciate your understanding.We look forward to welcoming you back for another stay in the future. If there's anything specific you'd like us to improve upon for your next visit, please feel free to let us know. We value your feedback and strive to make each guest's experience even better. Thank you again for choosing our hotel!

10/10 Excellent

Eva, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've enjoyed my stay at the Cadillac four times over the last several years. While I'm always impressed by the pools and beach this time I was particularly pleased with the food that was served. The food and drinks were all fresh and delicious! I also love the new super chic coffee shop in the lobby.
Stayed 3 nights in Jan 2024
Response from Jesus Ramos on 23 Jan 2024
Thank you so much for being a repeat guest at the Cadillac! We're delighted to hear that you've enjoyed your stay with us multiple times over the last several years. It's fantastic that you've consistently been impressed by our pools and beach.We're especially pleased to know that this time, you found the food and drinks to be fresh and delicious. Our culinary team works hard to provide a delightful dining experience, and we're glad to see that effort reflected in your positive feedback. Additionally, we're thrilled that you appreciate the new super chic coffee shop in the lobby.Your satisfaction is our priority, and we apologize for any shortcomings in the past. If there's anything specific you'd like us to maintain or improve upon for your future visits, please feel free to share. We look forward to hosting you again and providing you with even more memorable experiences at the Cadillac. Thank you for choosing us as your preferred destination!

8/10 Good

Javier

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very helpful but the property was in construction and some access limited
Response from Jesus Ramos on 23 Jan 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our helpful staff. However, we apologize for any inconvenience caused by the ongoing construction, which resulted in limited access to certain areas of the property.We understand that construction activities can impact the overall guest experience, and we regret any disruption this may have caused during your stay. Please be assured that we are working diligently to complete the construction and enhance our facilities for future guests.