Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Courtyard by Marriott Miami Downtown

3.5 out of 5
Courtyard by Marriott Miami Downtown
200 Se 2nd Ave, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1011 reviews" "
Rating 8 - Good. 227 out of 1011 reviews" "
Rating 6 - Okay. 134 out of 1011 reviews" "
Rating 4 - Poor. 48 out of 1011 reviews" "
Rating 2 - Terrible. 57 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and all the staff were great
Stayed 4 nights in Mar 2024
Response from Kimberly S. on 26 Mar 2024
Thank you for your time and feedback Daniel. It was a pleasure to host you.We hope your travels bring you back to Miami!

8/10 Good

Kendtrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frank E. on 18 Mar 2024
Thank you for your time and feedback Kendtrell.It was a pleasure to host you.We hope your travels bring you back to Miami!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marco Leiva - AGM on 12 Mar 2024
Good Evening Randy,Thank you for the feedback. Glad to hear you enjoyed the stay. We look forward to coming back to visit.

6/10 Okay

Sunya

Stayed 2 nights in Mar 2024
Response from AD on 11 Mar 2024
Thank you for your review Sunya.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marco Leiva - AGM on 8 Mar 2024
Good afternoon Keith,Thank you for the feedback. I'm sorry you did not have a pleasant stay. I am following up with our leadership team to make sure we improve our standard in order for this not to happen again.

10/10 Excellent

Argielyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marco Leiva - AGM on 7 Mar 2024
Good afternoon Argielyn,Thank you for your feedback. Glad to hear you enjoyed your stay. Please come back to visit us soon.

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff is rude! Food is great. Homeless around but its like that everywhere. Dont change rooms or get your room fixed because they will knock on your door at 230 in the morning with security and freak you out to verify who is in the room.
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 5 Mar 2024
Good morning Julie,Thank you for the feedback. I'm sorry to hear you did not have a pleasant stay with us. I hope you give us another chance to make it up to you.

10/10 Excellent

Ma Zoyla

Stayed 2 nights in Feb 2024
Response from Robert S. on 24 Mar 2024
Thank you for the review.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traffic at morning around the hotel is a lot
Stayed 2 nights in Feb 2024
Response from Kimberly S. on 1 Mar 2024
Good evening Margarita,Thank you for your feedback. Glad to hear you enjoyed your stay with us. Hope you come back again.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean, Friendly Staff!
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 26 Feb 2024
Good evening, Thomas,Thank you for your feedback. Glad to hear you enjoyed your stay with us. Hope you come back again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 26 Feb 2024
Good evening, Barbara,Thank you for your feedback. Glad to hear you enjoyed your stay with us. Hope you come back again.

8/10 Good

Wolfgang

Travelled with partner
Liked: Cleanliness, staff & service, amenities
good spot for starting tourd
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 26 Feb 2024
Good evening, Wolfgang,Thank you for your feedback. Glad to hear you enjoyed your stay with us. Hope you come back again.

2/10 Terrible

Kathryn

Had to cancel this as my husband fell and broke his hip and I had to eat the cost. Not happy. Will never use Expedia again.
Stayed 1 night in Feb 2024
Response from Andrey De Risio on 22 Feb 2024
Dear Kathryn,I'm truly sorry to hear about your husband's accident and the unexpected cancellation of your plans. That sounds incredibly stressful and disappointing. It's completely understandable that you're feeling frustrated, especially with the added financial strain. Please know that I empathize with your situation.In an effort to make things a little brighter for you in the future, I'd like to help you. We value your patronage and want to ensure you have a positive experience with us when the time is right. Please reach out to me at the hotel. Wishing your husband a swift recovery.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great employee service
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 20 Feb 2024
Good afternoon, Jordan,Thank you for the feedback. We are glad to hear you had a great stay. Please come back to visit us again. If there is anything we can do to help, let us know.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 20 Feb 2024
Good afternoon, Paula,Thank you for the feedback. We are glad to hear you had a great stay. Please come back to visit us again. If there is anything we can do to help, let us know.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
As we booked late this was one of the only hotels available for school vacation. Staff was fine. Heater/ac unit was so very loud. Restaurant was closed at 10 when we arrived even though the web site said they were open til 10. No beer in the coolers. Convenient to cruise port. Breakfast was delicious.
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 20 Feb 2024
Good afternoon Karen,Thank you for the feedback. I will be speaking with my Front Desk Team and informing them of this issues. I'm sorry you did not have a great stay. I hope you give us another chance. Please, if there's anything ww can do for you in the future, let us know.

10/10 Excellent

Neil

Stayed 1 night in Feb 2024
Response from Kimberly S. on 21 Mar 2024
Good morning, Neil,Thank you for the feedback. We are glad to hear you enjoyed your stay with us. Please come back and visit again.

10/10 Excellent

Laura

Travelled with family
Liked: Amenities, property conditions & facilities
Clean rooms and great location
Stayed 1 night in Feb 2024
Response from Marco Leiva - AGM on 20 Feb 2024
Good afternoon, Laura,Thank you for the feedback. We are glad to hear you had a great stay. Please come back to visit us again. If there is anything we can do to help, let us know.

10/10 Excellent

Fatima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again !
Stayed 1 night in Feb 2024
Response from Andrey D on 12 Feb 2024
Dear Fatima,We are absolutely thrilled to receive your glowing 5-star review! Thank you for taking the time to share your positive experience with us.It's fantastic to hear that you thoroughly enjoyed your stay and found everything to your satisfaction. We are especially grateful for your kind words about our friendly and helpful staff, as well as our convenient location.Your feedback serves as a tremendous encouragement to our team, and we are truly grateful for your support.We look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Patricia, St. Johns

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great and accommodated our needs well. Room and bathroom was great.
Stayed 1 night in Feb 2024
Response from Andrey D on 12 Feb 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay and that our staff exceeded your expectations by accommodating your needs well. Providing excellent service is our top priority, and we're delighted that you found our team to be great.We're also glad to hear that you enjoyed your room and bathroom. Ensuring our guests' comfort and satisfaction is paramount to us, and we're pleased that everything met your expectations.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. We're always here to assist you and make your stay even more memorable.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

6/10 Okay

Frances

Travelled with family
Disliked: Property conditions & facilities
Check was unremarkable, however there was no instructions on having to use key to access floors in the elevator. My husband and I went out to dinner. On return our keys did not work. My husband went downstairs and had the keys reprogrammed. The keys did not work. We attempted to use the phone in the hall by the elevator, it did not work. My husband went down to the desk and again had the keys reprogrammed. The clerk accompanied him back and we finally got into our room. The next morning, there was no coffee available in the lobby, they were out. It was only 0800. We then decided to use the in room coffee pot. It was not functioning, however, my husband was able to fix it to make us a cup of coffee. I would not recommend this hotel.
Stayed 1 night in Feb 2024
Response from ADR on 12 Feb 2024
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. Providing a seamless and enjoyable experience for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations.We regret any frustration caused by the lack of instructions regarding the use of the key to access floors in the elevator. Your feedback is valuable, and we will take immediate steps to ensure that all necessary information is provided to our guests to avoid similar issues in the future.We also apologize for the inconvenience with your room keys and the non-functional phone in the hallway. Rest assured, we will investigate these issues thoroughly and take appropriate measures to prevent recurrence.Regarding the coffee availability in the lobby and the functionality of the in-room coffee pot, we understand the importance of starting your day right. We apologize for the oversight and will address these matters with our team to ensure that such situations are rectified promptly.We truly appreciate your feedback, and we're sorry that we did not meet your expectations. Your experience does not reflect the level of service we strive to provide, and we hope to have the opportunity to regain your trust in the future.If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly. We value your input and are committed to making improvements based on your comments.Dear Frances,Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a more enjoyable stay.Warm regards,

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely helpful. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from ADR on 12 Feb 2024
Dear Marcy,Dear [Reviewer's Name],Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive stay and that our front desk staff went above and beyond to assist you. Providing excellent service is our top priority, and we're delighted that our team was able to make your stay memorable.Your kind words mean a lot to us, and we're grateful for your recommendation. We would be honored to welcome you back for another stay in the future. Thank you once again for choosing to stay with us, and we look forward to seeing you again soon!Warm regards,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to port of Miami. Quick check in
Stayed 1 night in Feb 2024
Response from ADR on 12 Feb 2024
Thank you for your wonderful review Jane!

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from Kimberly S. on 8 Feb 2024
Good morning Tiffany,Thank you for our feedback. Glad to hear you enjoyed your stay. Come visit us again. Please let us know if there's anything else we can do for you

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there our room was not ready, that was fine. They later upgraded us to a room that was ready except that room had evidence of bed bugs. Showed the front desk, they apologized and moved our room. The pool was closed for renovations with no note of this fact when booking. Informed us that we would be able to use the pool at a hotel down the street, that was not convenient so we did not bother.
Response from Marco Leiva - AGM on 6 Feb 2024
Good morning Heather,Thank you for your feedback. Sorry to hear that your stay was not to your standard. I have followed up with the Housekeeping Manager with your concerns; to make sure this doesn't happen again.

4/10 Poor

james

Stayed 4 nights in Jan 2024
Response from Kimberly S. on 21 Mar 2024
Good morning James,Thank you for the feedback. I'm sorry you didn't have a great stay. I will be following up with our leadership team in order to make sure we don't let this happen again.

10/10 Excellent

Alejandro Francisco

Travelled with family
Liked: Amenities
Nice location
Stayed 4 nights in Jan 2024
Response from Marco Leiva - AGM on 31 Jan 2024
Good morning Alejandro,Thank you for our feedback. Glad to hear you enjoyed your stay. Come visit us again. Please let us know if there's anything else we can do for you.

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 27 Jan 2024
Hello Gordon,Thank you for your feedback. Glad to hear you enjoyed your stay. Please come back to visit us again.

10/10 Excellent

Jeremy, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kimberly S. on 28 Jan 2024
Hello Jeremy,Thank you for your feedback. Glad to hear you enjoyed your stay. Please come back to visit us again.

4/10 Poor

Gunpreet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not be saying here again. We didn’t have any proper room service. Our room supplies were not replenished, dirty towels were not replaced with fresh ones, no trash was taken out either. We had a nonsmoking room but the room next to us had all the smoke coming in our room.
Stayed 3 nights in Jan 2024
Response from Marco Leiva - AGM on 25 Jan 2024
Hello Gunpreet,Thank you for the feedback. I have brought this to the attention of the Housekeeping Manager. Out apologies that your stay was not up to standard.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marco Leiva - AGM on 24 Jan 2024
Good morning, Sean,Thank you for your feedback. I'm happy to hear you had a great time during your stay. Please come back to visit again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 24 Jan 2024
Good morning, Melissa,Thank you for your feedback. I'm happy to hear you had a great time during your stay. Please come back to visit again.

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2024
Response from Marco Leiva - AGM on 20 Jan 2024
Hello Joseph,Glad to hear that you enjoyed your stay with us at the Courtyard Downtown Miami. Please come visit us again.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kimberly S. on 18 Jan 2024
Good afternoon, Paula,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, Very friendly staff, clean, would definitely recommend this property.
Stayed 2 nights in Jan 2024
Response from Kimberly S. on 18 Jan 2024
Good afternoon,Scott ,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Jan 2024
Response from Kimberly S. on 18 Jan 2024
Good afternoon, Carlos,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

2/10 Terrible

Suha

Stayed 1 night in Jan 2024
Response from Kimberly S. on 19 Jan 2024
Good afternoon, Suha,Thank you for your feedback. Sorry to hear that you had a horrible stay. We will look into making sure we are holding ourselves accountable to our very own standard in order for this not to happen again.

10/10 Excellent

edith

Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Edith,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Kimberly S. on 28 Jan 2024
Hello Cynthia,Thank you for your feedback. Glad to hear you enjoyed your stay. Please come back to visit us again.

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to port of Miami. Close to south beach. Bayfront was close.
Stayed 2 nights in Dec 2023
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Alan,Thank you for your feedback. Glad to hear you enjoyed your stay. Please come back and stay with us again.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was incredibly disappointing to check into a hotel in Miami and have the pool unavailable. The room was fine. And the location worked for our purposes. Only other complaint - the elevators were awful!!! You’d wait forever.
Stayed 2 nights in Dec 2023
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Tracy,Thank you for your feedback. Sorry that our pool was not open for use. We are working on this with the city of Miami. Please let us know if there's anything we can do to help you in the future.

10/10 Excellent

Dipak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, DipakThank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

8/10 Good

nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was the quick check in amd out process. I liked the convenience to Whole foods and CVS. I liked the security on the elevators where a room key was needed.i liked the cleanliness of the room. What I didn’t like were the very limited food options.
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Nina,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. We will look into making sure we have more food options. Please come back and stay with us again.

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Geoffrey,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

6/10 Okay

Jon

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Jon,Thank you for your feedback. Sorry to hear your stay was not up to standard. We will look into making sure we are working on improving our guest experience. Please come back and stay with us again.

10/10 Excellent

Pamela

Liked: Property conditions & facilities
We had to pay for the hotel shuttle to take us to our cruise ship, which was right down the street. But the staff here is friendly & the location is great. Easy access to shopping & drug stores.
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Pamela,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. Please come back and stay with us again.

6/10 Okay

Brandi

Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 24 Jan 2024
Good morning, Brandi,Thank you for your feedback. We will follow up with Management Team.

8/10 Good

Amol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The AC heating option didnt work and sofa was not clean.
Stayed 6 nights in Dec 2023
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Amol,Thank you for your feedback. Sorry to hear that your stay was not up to standard. We will look into making sure we are refreshing our rooms better. We will look into this with our Engineering & Housekeeping Teams.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not arrive until 2 a.m. and were welcomed as if we had made it during regular checkin. The accommodations were fine. The room was a bit stuffy and needs refreshing.
Stayed 1 night in Jan 2024
Response from Marco Leiva - AGM on 9 Jan 2024
Good afternoon, Karl,Thank you for your feedback. Glad to hear you enjoyed your stay and that our staff was welcoming. We will look into making sure we are refreshing our rooms better. Please come back and stay with us again.