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Reviews of Gamma Ciudad de Mexico Santa Fe

3.5 out of 5
Gamma Ciudad de Mexico Santa Fe
Prol. Paseo de la Reforma 557, Paseo de las Lomas, Mexico City, CDMX

Reviews

8.0

Very good

Rating 10 - Excellent. 372 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The air conditioning did not work properly. Was super hot :(
Stayed 9 nights in Mar 2024
Response from gxsfe on 1 Apr 2024
Hola Alex efectivamente tuvimos un problema con el A/C que ya estamos resolviendo, te ofrecemos una disculpa, esperando nuevamente te hospedes con nosotros, y disfrutes de tu estancia.saludos.

6/10 Okay

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DR on 8 Mar 2024
Hola Raul, gracias por hospedarte con nosotros

10/10 Excellent

Aslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 15 nights in Jan 2024
Response from DR on 5 Mar 2024
Hola, muchas gracias por hospedarte con nosotros

8/10 Good

Efrén

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DR on 30 Dec 2023
Hola Efren, gracias por elegirnos

8/10 Good

Francisco

Stayed 5 nights in Dec 2023
Response from DR on 11 Jan 2024
Hola Francisco, gracias por hospedarte con nosotros

10/10 Excellent

Maximiliano

Travelled with family, Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from DR on 12 Dec 2023
Hola Maximiliano, gracias por elegirnos

4/10 Poor

Victor Ramiro Baez

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The service provided by personnel
Stayed 9 nights in Nov 2023
Response from DR on 30 Nov 2023
Hola Ramiro, lamento que tu estancia no fuera mejor, agradecere me puedas compartir mayor información

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DR on 31 Oct 2023
Hola Luis, gracias por hospedarte con nosotros

2/10 Terrible

PRISCILA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Año limpiaron los cuartos y cuando lo reporte se portaron muy groseros y desinteresados, después nos trataron muy mal en el uso del centro de negocios, nos apagaron las luces para que nos fuéramos de ahí nunca entendí porque, dos veces en lugar de amablemente ir a hablar con nosotros. Estábamos en medio de juntas y esperaban que captáramos la indirecta al apagar todo de irnos a otro lado, rarísimo. El lugar está viejo, el clima no funciona bien, el elevador se descompuso y use las escaleras de emergencia más de una vez para ir al 6tp piso que estaba mi cuarto. Se escucha todo de afuera a adentro y eso dificulta dormir. El lavabo está en el cuarto de lo pequeño que es el baño. Las sábanas y sobrecama estaban manchadas de un color naranja. Se me quedó la llave en el cuarto y cuando pedí otra me condicionaron a llevar la extra cuando me entrara al cuarto. Pésimo todo.
Stayed 4 nights in Oct 2023
Response from DR on 30 Oct 2023
Hola Priscila, lamento tus comentarios y tu experiencia, en todo momento se te brindo el apoyo que nos solicitaste, el uso de las salas de juntas tiene un costo que no se te cobro, al no tener el equipo de mantenimiento una orden de servicio procede para apagar las luces de las mismas, es un tema de ahorro de energeticos, es un procedimiento normal, no hay clientes se apaga. De neustro diseño de cuartos lamento que no te gustara, quiza sea un tema de gustos. En todas los hoteles existe un candado de privacidad, cuando el huesped lo pone, el presonal de habitaciones no entra al cuarto para respetar la instrucción de privacidad, solo hay que quitarlo y permitir el acceso para la limpieza.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the attention of the staff, so kind. I just had one comment, I'm the dining area the are too slow, I can't eat properly because I had just enough time to eat but I lost like 20 minutes ot that time, I had the "Continental breakfast"
Stayed 2 nights in Sep 2023
Response from DR on 18 Sept 2023
Thank you for staying with us

6/10 Okay

Alejandro

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from DR on 4 Sept 2023
Hola Alejandro, gracias por hospedarte con nosotros, podrias regalarnos mas detalle sobre tu estancia para saber que debemos mejorar y ofrecerte un mejor servicio y tu estancia sea mejor?

8/10 Good

basanthkumar

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants nearby
Stayed 1 night in Jun 2023
Response from DR on 20 Jun 2023
Hola, muchas gracias por tus comentarios, tenemos sujeto a disponibilidad transportación gratuita a los centros comerciales donde sin duda encontraras una gran variedad de restaurantes.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DR on 5 Jun 2023
Hola Carlos, gracias por hospedarte con nosotros

2/10 Terrible

MARLENE

Stayed 1 night in May 2023
Response from GXSFE on 17 Jun 2023
Hola Marlene lamentamos que tu estancia no haya sido la mejor, nos apoyas con tus comentarios para que podamos mejorar y que nos des la oportunidad de hospedarte nuevamente con nosotros.saludos.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from DR on 8 May 2023
Hola Carlos, gracias por hospedarte con nosotros, te esperamos de regresopronto

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home of hospitality
Stayed 3 nights in Apr 2023
Response from DR on 28 Apr 2023
Hola Israel, gracias por compartir tu experiencia y elegirnos, te esperamos de regreso pronto

8/10 Good

Speranza

Liked: Cleanliness, staff & service
Good room service and breakfreast, but expect to bring a lot of your own kit including toothpaste toothbrush, shaving, etc
Response from DR on 17 Apr 2023
Hello, thank you for staying with us, we have the amenities available in front desk

10/10 Excellent

Sandra

Stayed 2 nights in Feb 2023
Response from DR on 6 Mar 2023
Hola Sandra, gracias por compartir tu experiencia

8/10 Good

Constanzza

Stayed 3 nights in Jan 2023
Response from DR on 28 Jan 2023
Hola, gracias por compartir tu experiencia y hospedarte con nosotros.

6/10 Okay

Paulina

Stayed 2 nights in Jan 2023
Response from DR on 13 Jan 2023
Hola Paulina, lamento que tu estancia no fuera mejor, trabajaremos con todo el equipo para que en tu siguiente estancia tu experiencia mejore. En tu opinión, que debemos mejorar?

8/10 Good

JORGE M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, but the restaurant has no options for food
Stayed 3 nights in Dec 2022
Response from DR on 19 Dec 2022
Hola Jorge, estamos en proceso de cambio de carta con el Chef para ofrecerte mayor variedad de alimentos

10/10 Excellent

St Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean and staff very friendly Restaurant 2as the best
Stayed 6 nights in Oct 2022
Response from DR on 31 Oct 2022
Gracias por elegirnos.

8/10 Good

Mauricio, Queretaro

Travelled with partner
Liked: Cleanliness, staff & service
Cheap Hotel for just spending the night
Stayed 1 night in Oct 2022
Response from DR on 31 Oct 2022
Hola Mauricio, gracias por tus comentarios, te esperamos pronto.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from DR on 27 Oct 2022
Hola Javier, lamentamos que tu estancia no fuera mejor, nos podrias compartir mas información sobre tu experiencia

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
NICE
Stayed 3 nights in Sep 2022
Response from DR on 23 Sept 2022
Thanks for staying with us

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, limpio, bssico pero muy funcional, recomendado!
Stayed 2 nights in Sep 2022
Response from DR on 23 Sept 2022
Hola Ingrid, gracias por elegir hospedarte con nosotros, te esperamos pronto.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Nadiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2022
Response from DR on 9 Apr 2022
Hola, gracias por compartir tus comentarios, te esperamos pronto.

8/10 Good

Jose

Stayed 4 nights in Mar 2022

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from DR on 22 Mar 2022
Hola Maria, gracias por responder la encuesta, esperamos verte pronto.

6/10 Okay

EDUARDO

Business traveller
Liked: Cleanliness
At the restaurant very poor selection of food. Dinner and lunch food was cold.
Stayed 2 nights in Sep 2021

8/10 Good

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El joven en recepcion particularmente amable
Stayed 1 night in Jun 2021
Response from Miguel on 7 Jun 2021
Buenas tardes srita Martha Sus comentarios nos hace seguir esforzándonos para darle un excelente servicio. La esperamos muy pronto, saludos cordiales

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Sante Fe.
Stayed 4 nights in Apr 2021
Response from Reservaciones on 5 May 2021
Muchas gracias !!!, esperamos verl@ pronto. Saludos

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2021
Response from Reservaciones on 30 Apr 2021
Muchas gracias !!! Esperamos verl@ muy pronto

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just right. The service, the cleanliness and the awesome staff.
Stayed 1 night in Mar 2021
Response from Reservaciones on 21 Mar 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlo pronto. Saludos

6/10 Okay

Liliana, Texas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto lo único que no es que habia mucho ruido.Gente en la madrugada riendo yno pude descansar.
Stayed 2 nights in Oct 2020
Response from Reservaciones on 27 Oct 2020
Muchas gracias, por brindarnos unos minutos para dejarnos sus comentarios. Nos complace saber que su estancia fue de su agrado. Esperamos verle pronto. Saludos cordiales

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Equipo de Reservaciones on 10 Aug 2020
Estimado Alfonso, Gracias por tomarse un momento para compartir su experiencia. Esperamos volver a recibirlo muy pronto.

8/10 Good

Laura, Los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, good food, rooms are lottle but have whats necesary
Stayed 1 night in Aug 2020
Response from Isis Lillan on 5 Aug 2020
It was a plessure... I hope you are safe and well.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Mike on 20 Jul 2020
Muchas gracias por su visita Lo esmeramos pronto

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable and very clean. Great service. Wish they had a pool and an ice machine. Breakfast and Dinner was great. Just don’t order the pizza, they should take that off of the menu or make it good if they are going to advertise it on their room service menu. The only complaint I had was one evening when we had dinner they had a buffet special with drink included. I never got a refill for agua de melon or asked if I wanted one- was so thirsty.
Stayed 4 nights in Mar 2020
Response from Mike on 29 May 2020
Thank you for you comments We send this informaction at our operation manager and we hope you here again!! Best regards

8/10 Good

Haze

Liked: Cleanliness, staff & service, amenities
good location, staff are very nice. Could use a better pillow
Stayed 4 nights in Mar 2020
Response from Mike on 27 Mar 2020
Good morning mr Haze thanks for your comments have a nice day and we hope to see you soon

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Hotel - A good one!!
A very cozy place with nice views and superb cleanliness!
Stayed 2 nights in Mar 2020
Response from Miguel on 27 Mar 2020
Good morning mr Jorge thanks for your comments Have a nice day and we hope to see you soon

8/10 Good

Lisette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mike on 17 Mar 2020
Que tenga un excelente día y lo esperamos pronto

8/10 Good

Lisette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mike on 17 Mar 2020
Que tenga un excelente día y lo esperamos pronto

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Good Location and value. Break fast could be little bit more fresh and plentyful.
Stayed 1 night in Feb 2020
Response from Miguel on 4 Mar 2020
Thanks for you opinion We see with our department AyB the breakfast

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Reservaciones on 15 Feb 2020
Gracias.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Reservaciones on 15 Feb 2020
Gracias.

6/10 Okay

DavidT, Aruba

Business traveller
Liked: Cleanliness, staff & service
The property is close by other visiting places in Santa Fe, but not in walking distance. The rooms are small and a little worn. My room on the 2nd floor had an odor like it was next to the kitchen. The taxi service at the hotel was sublime and reasonably priced. Great value but not if you are looking for luxury.
Stayed 2 nights in Jan 2020
Response from Miguel on 4 Mar 2020
Thanks for your comments dear David We will review the problem of the smell of food and tell you that we are remodeling our rooms, please request a remodeled room in your next stay at you check in

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Miguel on 27 Nov 2019
Muchas gracias por su visita Que tenga un excelente día

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the expensive Santa Fe area and Cost-Benefit
Stayed 2 nights in Nov 2019
Response from Reservaciones on 9 Dec 2019
Thanks!