Mercury Holidays from NZ$2,003

Staff was super unhelpful and unfriendly. When we went down to ask for towels, they wouldn’t give them to us. They said they would send someone else to bring them up. They ended up bringing them when I was in the shower with no knock or announcement. This was a major invasion of privacy, as I was in the shower at the time with no one else in the room. I also asked for a pool key at checkout since I had only stayed for one night and wanted to get lunch and drinks at the pool. The staff member refused to give me a key and said I would have to check back into the hotel. I’ve stayed here before and never had a problem with the staff or getting a pool key after checkout. I will not be staying here again and won’t be recommending this hotel to anyone else.

We always enjoy staying there

The hotel/resort is very beautiful and clean. We arrived before 11 am and received complimentary early check-in. The room (37-719) is so spacious and I love the sunken living room. I booked a room with Sphere view and got it, with bonus golf course and mountain views. Another feature I like is the toilet has a separate door in the bathroom. The tub is separate from the shower. Housekeeping is daily. All the staff we encountered are respectful and professional. Our favorite restaurant is the Grand Lux Cafe and there are 2 of them, the smaller one is open 24/7 and the bigger one until 2am. This is our second time at the Palazzo and highly recommend it and will choose it again next time.

Everything was perfect

Clean faculty, excellent housekeeping