This place is a fiasco. The staff are out of control and the rooms are so weird! No concept of hospitality.
- good things: big rooms: bedroom and living room. Housekeeping did a good job of cleaning the floor. Nice small pool.
- front desk clerk did not give us a room even if rooms were available...check in time is 3 pm, it does not matter if you traveled all night.
- Housekeeping forgot to give toilet paper one day, shampoo another day, did not clean toilet, and disregarded the “do not disturb signs on our door”. We asked for two toilet paper rolls, for obvious reasons but were told: “no only one per room”. Amazing!!!
- I wrote email to general manage but no response. I asked front desk clerk to talk to manager and got totally bad attitude. No managers on duty every day!!! Out of control.
- Raggy and stained towels
- Bathroom has drain that is connected to the sewer and stinks up the entire place, we found a towel covering the drain helped.
- Wifi poor.
- AC was good in bedroom but no AC in living room. Always too hot.
- Only electrical outlets to plug in your personal electronic is ONE in bedroom, way up on the wall with TV plugged in , only ONE in the living room, TV plugged in. I’ve never seen a Hotel room with NO plugins for personal use.
Out of control Hotel!!! Staff unfriendly. There are many other places in Medoza, I hope others better!!