Interior entrance

Reviews of Amérian Executive Mendoza Hotel

4 out of 5
Amérian Executive Mendoza Hotel
San Lorenzo 660, Mendoza, Mendoza

Reviews

8.4

Very good

Rating 10 - Excellent. 255 out of 606 reviews" "
Rating 8 - Good. 234 out of 606 reviews" "
Rating 6 - Okay. 82 out of 606 reviews" "
Rating 4 - Poor. 29 out of 606 reviews" "
Rating 2 - Terrible. 6 out of 606 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carl, Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with plenty of amenities. Rooftop pool with great views. Plenty of dining in walking distance. Morning breakfast was very good. Plenty of options.
Stayed 4 nights in Jan 2024
Response from c on 19 Feb 2024
Estimado Huésped,Muchas gracias por los comentarios. Nos alegramos al leer que el hotel, la piscina y el desayuno estuvieron a la altura de lo deseado.Esperamos volver a recibirlo pronto.Saludos cordiales,Amérian Hotel.

6/10 Okay

Juan Pablo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Paulo

Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionante
Tirando a localização e o tamanho do quarto, que são excelentes, o resto é muito ruim, tudo sucateado, cama que parece uma canoa, café da manhã riduliculo de ruim, funcionários tristes e mal vestidos, enfim...
Stayed 5 nights in Sep 2023
Response from Coordinadora on 3 Oct 2023
Estimado Huésped,Gracias por sus comentarios. Lamentamos no haber cumplido con sus expectativas. Sus observaciones serán evaluadas en post de buscar mejoras.Cordialmente,Amérian Hotel

10/10 Excellent

Rubia Hirsch

Stayed 4 nights in Sep 2023

10/10 Excellent

JADER

Stayed 4 nights in Aug 2023

10/10 Excellent

Alexandre

Stayed 3 nights in Aug 2023

10/10 Excellent

Mario Herkenhoff

Stayed 7 nights in Apr 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is wonderful! This was my 2nd visit in 30 days and I will recommend to friends coming from the United States.
Stayed 3 nights in Apr 2023
Response from Diego on 19 Apr 2023
Lori, le agradecemos el tiempo que se ha tomado para compartir su experiencia en nuestro hotel. Nos complace saber que fue de su agrado el trato recibido por nuestro personal de recepción, y le agradecemos por recomendarnos con su amigos para viajes futuros. Esperamos recibirla en su próxima estadía en nuestra provincia. Saludos cordiales, Amerian Hoteles

8/10 Good

Gunter

Stayed 5 nights in Mar 2023

8/10 Good

Simone

Stayed 4 nights in Mar 2023

10/10 Excellent

Joseph m

Stayed 1 night in Feb 2023

8/10 Good

cristiane

Stayed 4 nights in Feb 2023

10/10 Excellent

Eric

Stayed 2 nights in Feb 2023

4/10 Poor

Pedro

Travelled with family
Disliked: Cleanliness
Stayed 6 nights in Feb 2023

4/10 Poor

DAIANA GISELA

Stayed 1 night in Jan 2023

8/10 Good

Sandro

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jorge Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 16 nights in Nov 2022

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a 2.5 star hotel at best masquerading as a 4 or 5 star. The best thing about this hotel is the staff. They’re welcoming, helpful and super courteous. The best area of the hotel is the lobby. Looks great from the outside/inside. We were told our room was “deluxe”. It was large. That was about it. Otherwise it was run down. The window facing the front of the hotel did not close properly and let exterior noise and smells in. The TV was a 32” at best, way too small for such a large room. The wiring on the bedside lamps seemed to be loose and the lights kept flickering on/off. The shower head was broken with water spraying out in different directions. The bowl with the very modest amenities was glued to the vanity top. The soap dispensers were plastic bottles that were glued to mirror and shower tiles. The safe did not work. The room reservation came with breakfast included. On our first night we decided to stop into the restaurant to get a light snack since dinners in Mendoza are pretty late. There was no one else there. I ordered a soup and my husband ordered some empanadas. Both were awful. The absolute most tasteless and poorly made food. So much so that even though we had breakfasts included we chose not to eat there. We ate out at nearby restaurants everyday. I would personally not stay here again. I immediately regretted not making reservations at the Park Hyatt.
Stayed 5 nights in Aug 2022
Response from Coordinadora on 14 Sept 2022
Estimada Lisa,Muchas gracias en tomarse el tiempo en dejar sus comentarios. Lamentamos no haber cumplido con sus expectativas en cuanto a la infraestructura y servicios. Sus observaciones son muy importantes para nosotros. Estaremos trabajando punto por punto a fin de mejorar nuestros servicios.Saludos cordiales,Amérian Hotel.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in the heart of Mendoza
Great hotel, staff, accommodations, and location were perfect.
Stayed 1 night in Jan 2022

10/10 Excellent

Nazareno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and I'll definitely come back next time I'll visit Mendoza
Stayed 13 nights in Dec 2021

8/10 Good

María Guadalupe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Amérian Executive Mendoza Hotel on 1 Jul 2021
Estimada María Guadalupe, Muchas gracias por la calificación que nos otorgó, esperamos que nuestros servicios e instalaciones hayan estado a la altura de sus expectativas. Esperamos contar con su presencia en otra oportunidad. Saludos cordiales,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shortened Stay
Had a lovely Suite overlooking Plaza Italia. Due to stay 5 nights but heard rumours that Chile was about to close the border with Argentina because of coronavirus (our return flight to UK was from Chile). So hot foot back to Chile after 2 nights. Sure enough theborder was closed
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff people not very friendly. They did not spent time to explain the details about property
Stayed 1 night in Oct 2019
Response from coordinadora on 21 Feb 2020
Estimado Huésped, Muchas gracias por tomarse el tiempo en dejar sus comentarios. Le pedimos disculpas por los inconvenientes ocasionados con la recepción. Trabajaremos para que esto no vuelva a suceder. Esperamos poder recibirlo nuevamente y brindarle la atención que usted se merece. Saludos cordiales, Amerian Hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, large room with equally large bed. Ideally located and good value for money with very helpful staff but breakfast could of been a lot better - coffee was undrinkable so had to go to a neighbouring cafe for morning coffee fix.
Stayed 2 nights in Feb 2020
Response from coordinadora. on 4 Feb 2020
Estimado Huésped, Muchas gracias por tomarse el tiempo en dejarnos sus comentarios. Nos alegramos que las habitaciones hayan sido de su agrado. Lamentamos el inconveniente ocasionado con el café del desayuno. Direccionaremos su observación al área correspondiente. Esperamos poder recibirlo nuevamente por el hotel. Saludos cordiales, Amerian Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the service from the staff. All were friendly and they allowed us to check in early. We had a very spacious room for a very good price. The only downfall is I believe the melon at breakfast on my last day gave me food poisoning.
Stayed 2 nights in Jan 2020
Response from coordinadora. on 27 Jan 2020
Estimado Huésped, Muchas gracias por sus comentarios. Nos alegra saber que la atención recibida y nuestras instalaciones fueron de su agrado. Así mismo lamentamos lo sucedido con el desayuno. Direccionaremos su comentario al área correspondiente. Esperamos que se encuentre bien y esperamos poder recibirlo nuevamente. Saludos cordiales, Amerian Hotel

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location
We had a little hiccup with our reservation, but that was more on the end of Hotels.com/Expedia than the hotel itself. The folks at the Amerian were great about working to sort out a fix and when we arrived, our reservation was fine. The staff was friendly, the service great. Super location too!
Stayed 1 night in Jan 2020
Response from coordinadora. on 27 Jan 2020
Estimado huésped, Agradecemos su comentario. Nos complace saber la distinción que hace de la atención de nuestro personal y de la ubicación. Lo esperamos en su próximo viajes a la ciudad de Mendoza. Saludos cordiales, Amerian Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Amerian, Mendozs, Argentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's clean, the staff its very helpfull, the Hotel it's in a good location
Stayed 6 nights in Nov 2019
Response from Hotel Amerian on 7 Jan 2020
Estimado huésped, Agradecemos su tiempo para contarnos su experiencia en el hotel. Estaremos complacidos en recibirlo nuevamente cuando visite la ciudad de Mendoza. Saludos cordiales, Hotel Amerian.

8/10 Good

JorgeRRojas, EDMONTON, Alberta, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities
Small fridge was not in working condition. All drinks were warm. :-((( in the executive room WOW!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome fro customer service desk. I will come back.
Stayed 3 nights in Sep 2019

6/10 Okay

Cecilia

Disliked: Cleanliness
To get better
109/5000 They can improve the cleanliness of the bathrooms; greater offer of fruits at breakfast and room service.
Stayed 3 nights in Jun 2019

10/10 Excellent

Marcelo, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great spacious suite, tastefully furnished, very comfortable, great view of the city and mountains.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is new and very nice. Location is perfect and right on the plaza. The staff was incredible and very helpful.
Stayed 2 nights in Apr 2019

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel in prime location
Location was perfect, wifi was not good in my room on 2nd floor
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Beautiful hotel with wonderful views of Mendoza and the Andes
Stayed 2 nights in Feb 2019

8/10 Good

christopher

Liked: Cleanliness, staff & service, room comfort
Great location
Lovely hotel in great position on Plaza Italia! Room was huge and well presented, bed and pillows really comfortable. Bathroom probably due a revamp but adequate. Enjoyed our stay. Breakfast was better than many
Stayed 3 nights in Feb 2019

8/10 Good

Martin

Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Lillian

Liked: Cleanliness, room comfort
Nice hotel but not 4 Stars.
The front desk staff was great. They were helpful and attentive. The housecleaning staff was not as good. It must have been that different people cleaned our room. Sometimes, we received great attention to detail, such as leaving enough toilet paper in the room. Other times, it was not. I purchased my own paper to have, just in case and I was glad that I did because I had to use it two days. I left notes on two days for an extra roll of paper to be left (they only supply one roll) and on only one of the two days was my request acknowledged. The actual room (deluxe room with a king size bed) was spacious and comfortable. There was some chipping of paint in the bathroom but the rest of the room was very clean and in very good condition. The refrigerator was not very cold. There is no ice available at the hotel, nor ice buckets should you choose to buy ice as I did. There was not much variety in the breakfast food but what they had was good. The WiFi was very good.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Dorien

Liked: Cleanliness, staff & service
Pro- great location, suite was large, view spectacular. Front desk people were very nice. Con- advertises has a restaurant. It doesnt. Says has a bar..it doesn't. Went 3 days with no ability to get ice. Our suite had a large lvg rm but only tv was a small one in bedroom without any english channel like cnn..not sure why have a lvg rm and lay in bed to watch tv..but maybe its me. Overall if you dont care about restaurant ir bar..its a good place
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Great location on Plaza Italia. Bathroom smelt a bit. Breakfast was fairly average. No iron in the room (or available for delivery) and no ironing service available on Sunday - so crumpled shirts or nothing. When I said I wanted a cab the receptionist suggested I hail one - not a big thing but reflective of the absence of any concierge/doorman to assist with anything travel or baggage related. Next time I would pay a little extra and stay at Hotel Diplomatic.
Stayed 1 night in Jan 2019

8/10 Good

Frederick, Medicine Hat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent but it could use a little up dating.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hotel was in a great location.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel in a good location. The room was spacious and comfortable. The hotel staff was friendly and very helpful with everything we needed.They had a great breakfast in the morning. I would stay there again.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, hotel Is very well located we could enjoy the restaurants and bars of the city by walking, no need of taxis. It’s clean, rooms are spacious and breakfast was quite good.
Stayed 2 nights in Nov 2018

8/10 Good

Carolyn, Portland, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a spacious suite which was nine but a little worn.. good location. Good breakfast.
Stayed 3 nights in Nov 2018

6/10 Okay

Cris, Richardson, Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to be updated for the price they charge, all the doors rotten at the bottom, tiles look dirty
Stayed 3 nights in Oct 2018