Property entrance

Reviews of Comfort Inn Memphis Downtown

2.5 out of 5
Comfort Inn Memphis Downtown
100 N Front St, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1007 reviews" "
Rating 8 - Good. 288 out of 1007 reviews" "
Rating 6 - Okay. 70 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Aimee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
All the staff was excellent and the breakfast was amazing! I loved that they had coffee/tea always available and even cookies. My room was cleaned very well. The only negative was the continual construction, the drilling was alot. It did stop at night.
Stayed 6 nights in Mar 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, safe area, not a far walk from Beale Street and the trolley is right there to drop you off and easy to take!
Stayed 2 nights in Mar 2024

10/10 Excellent

LISA A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to be able to get around to some of the historic sites in Memphis. Great breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 4 nights in Mar 2024

4/10 Poor

Jon

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Breakfast good and staff helpful and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Taylor

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest staff I have ever experienced!
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Joshua,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Michael KruppGeneral Manager

6/10 Okay

Cesar

Stayed 3 nights in Feb 2024

8/10 Good

Mike

Stayed 1 night in Feb 2024

6/10 Okay

Mabel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Probably won’t stay here again. Staff seemed irritated and unavailable. Breakfast was good, but didn’t have bacon, (as advertised). Asked the cook if she would put some bacon out, and the housekeeper said no, we’re going to close soon. It was 8:57 AM, and they closed at 10. I said that’s over an hour. The cook then said she would have to prepare and it would be a while. She never returned. Went to the desk to check out, no one there for at least 15 minutes. No breakfast and long wait to check out with workers with attitude equals No return for me !!!! Never again !
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Mabel,Thank you for taking the time to complete our online survey regarding your recent stay with us,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with my breakfast staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Memphis.Kind regards,Michael KruppGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Lisa,Thank you for your 5 out of 5 rating! Your survey responses will serve as encouragement to all of our staff. We look forward to another opportunity to host you at our property.Sincerely,Michael Krupp General Manager

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was accessible and bed was low height as advertised
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Robert,We would like to thank you for taking the time to complete our online survey. It was truly a pleasure having you as our guest.We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Best Regards,Michael KruppGeneral Manager

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Ellen,Thank you for taking the time to review our hotel. It was truly a pleasure to have you as our guest.We hope to see you again soon,Kind regards,Michael KruppGeneral Manager

4/10 Poor

Michelle

Business traveller
Disliked: Amenities, property conditions & facilities
It was not a great hotel. I don’t understand how it has good reviews.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for your specific comments which are so important to ensure that our staff is exceeding not just meeting your expectations. Michael KruppGeneral Manager

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please
Response from General Manager on 11 Feb 2024
Dear Obed,Thank you for your review. ’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Michael KruppGeneral Manager

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jan 2024
Response from General Manager on 11 Feb 2024
Dear Obed,Thank you for giving us such a wonderful rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Sincerely,Michael KruppGeneral Manager

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside is that brefast is served too late other than that it’s great
Stayed 1 night in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Luis,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Michael KruppGeneral Manager.

10/10 Excellent

arlisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel to stay in when you need a get away, but all though I had next door neighbors causing noise but the hotel it self was awesome. Will be back soon🙂
Stayed 1 night in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Arlisha,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to our hotel in the future. Sincerely,Michael KruppGeneral Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Jason,We very much appreciate and value your survey responses.We look forward to another opportunity to host you at our property, and once again, thank you for your positive feedback!Sincerely,Michael Krupp General Manager

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Just an average stay with an average room. chair in room was old and dirty. Hotel needs updating. They did not advertise that they charge for parking. Great location. The staff were all nice and helpful.
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Mar 2024
Dear Karen,Thank you for taking the time to review our hotel. We always try to provide the best service to each and every guest that walks through our doors. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. With our main aim being guest satisfaction, we appreciate your feedback.Your input helps us prevent situations such as this in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Michael KruppGeneral Manager

10/10 Excellent

Bridigette

Liked: Amenities
Must stay here was so comfortable I couldn't have been this comfortable in another hotel very clean and and relaxing I'm glad I stay here!
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Mar 2024
Dear Bridgette,Thank you very much for taking the time to let us know about your recent stay at our hotel and thank you for your kind words.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.We are looking forward to having you again as a guest in our hotel.Sincerely,Michael KruppGeneral Manager

6/10 Okay

Stacy, Modesto

Travelled with family
Liked: Staff & service
Bathroom door didn’t shut and shower didn’t drain. I didn’t complain as I assumed they knew about the issues already. The door was an obvious issue. Breakfast was great! Staff was super kind and friendly. One staff member ran my backpack to me as I left it accidentally in the lobby! I really appreciated that!
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Mar 2024
Dear Stacy,Thank you for taking the time to reach out to us and bringing this issue to my attention. I would like to personally apologize for the series of unfortunate incidents that you experienced during your stay with us. We understand how important it is that your concerns are addressed appropriately. We will continually try to do our very best for all of our guests.Your feedback helps us prevent situations such as this in the future. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.We hope you will give us another chance if you are in the area again.Sincerely,Michael KruppGeneral Manager

10/10 Excellent

YA CHIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in Downtown area.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Mar 2024
Dear YA CHIN,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Michael KruppGeneral Manager

6/10 Okay

Siddhartha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
Location is great, staff is fine but hotel condition is not great it smells and under consumption or renovations. Overall just an average stay
Stayed 2 nights in Dec 2023

2/10 Terrible

jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like a crappy attitude, stay here
Pretty much a rundown place people stay there per month not just per day. smells like dope pot everywhere. Not a very good down south welcome, feel. Most of the workers have attitudes. They forget if it wasn’t for the patriots they wouldn’t have a job. I would definitely go somewhere else.
Spots on the curtain
Dirty restroom corners
Not sure if that’s blood
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location.
Stayed 2 nights in Dec 2023

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Advertises a pool and it hasn’t been in operation for months. It’s the reason we chose the hotel. Breakfast was decent though and the staff are awesome just the building and rooms need some tlc
Stayed 2 nights in Dec 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s downtown Memphis - what’s not to like?
I always love Memphis and the lication and amenities at this hotel are the best.
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Stayed 2 nights in Dec 2023

8/10 Good

SHELIA

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Kenit

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The view of the Mississippi River was very nice. Manager was pleasant.
Response from General Manager on 11 Feb 2024
Dear Kenit,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your view, as well as our guest service. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Michael KruppGeneral Manager

6/10 Okay

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast unbearable
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value,Great night sleep
Many Hotels near the river, This was a good choice because of the location and price. Great service from the staff and in good condition overall. Would recommend this place and would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
St. Jude runner
I stayed here for the St Jude Half Marathon. It was convenient to the convention center to pick up my race packet and to the start/finish of the race. The room was clean and had a nice view. The breakfast seemed okay. The check in was good and informative.
Stayed 1 night in Dec 2023

10/10 Excellent

donald, Lenexa

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I was just what we needed.
Stayed 2 nights in Dec 2023

8/10 Good

julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
The stay and overall experience was very good. The ONLY knock is the fact that the keys had to be re-coded every night. That wasn’t so bad because our room was on the 1st floor but if we were on a higher floor, that would’ve been an issue.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Our accommodations were very convenient and within walking distance for the marathon.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service
The hotel is a bit dated but the room was clean and the reception girls are super friendly and helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, clean rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy
Stayed 1 night in Nov 2023

6/10 Okay

mark

Stayed 2 nights in Nov 2023

10/10 Excellent

Peter E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close lo airport which was great, easy check in and clean .Not really walkable to downtown.
Stayed 1 night in Nov 2023