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Reviews of Pullman Melbourne City Centre

5 out of 5
Pullman Melbourne City Centre
195 Swanston Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 187 out of 304 reviews" "
Rating 8 - Good. 77 out of 304 reviews" "
Rating 6 - Okay. 22 out of 304 reviews" "
Rating 4 - Poor. 12 out of 304 reviews" "
Rating 2 - Terrible. 6 out of 304 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the centre of the city. Tucked behind the Mercure. Right next to the bustling Chinatown district or turn the other way and you’re right next to the Emporium shopping. Quiet, clean hotel. Definitely be back
Stayed 5 nights in Apr 2024
Response from Alex Mihardja on 16 Apr 2024
Dear Edward,Thank you for sharing your experience. We're thrilled to hear that you enjoyed our central location and found our hotel quiet and clean. We look forward to welcoming you back on your next visit to the city.Kind regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the city. Had three lifts to get people upstairs quickly. 24 hour front desk. Front doors closed and needed the room key to enter so this was great for security. Downstairs eatery for breakfast and rooftop bar and eatery where both excellent.
Stayed 4 nights in Apr 2024
Response from Alex Mihardja on 8 Apr 2024
Dear Jeffrey,Thank you for your feedback. We're thrilled to hear that you enjoyed our central location, efficient elevators, and 24-hour front desk. We're also glad you liked our downstairs eatery for breakfast and rooftop bar. We hope to welcome you back for another great experience soon.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Stacey

Stayed 1 night in Mar 2024
Response from Alex Mihardja on 15 Apr 2024
Dear Stacey,Thank you for your excellent rating. We're thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Cindy

Stayed 2 nights in Mar 2024
Response from Alex Mihardja on 2 Apr 2024
Dear Cindy,Thank you for the perfect rating! We're thrilled you enjoyed your stay. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Location, transport and room fitout/cleanliness was good. One significant issue was the lack of sound insulation. On 3 of 5 nights my neighbouring room conversations, television etc was so clear and loud it was like they were in the same room. Means lack of privacy, and very disrupted sleep as neighbours chatted into the early hours of the morning, not too loud, just no sound barrier. Have not had such experience for some time in 5star hotel.
Stayed 6 nights in Feb 2024
Response from Alex Mihardja on 29 Feb 2024
Dear Andrew,Thank you for your feedback. We're pleased to hear you enjoyed our location and room cleanliness. We sincerely apologize for the inconvenience caused by the lack of sound insulation. Your insights are valuable, and we will review this matter to look for a more comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant

4/10 Poor

XIAOXI

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Central handy location, the hotel is clean. Services overall okay, but just kept forgetting our request not to service the room during our stay. Staffs seem not been well trained, and not in the same page in some areas - parking rule, refund credit to be used, etc. “Breakfast is included” was stated on Expedia webpage when the booking was made, but was advised it was not included during the stay, very disappointed about the misleading information on booking
Stayed 6 nights in Jan 2024
Response from AM on 5 Feb 2024
Dear XIAOXI,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay.We want to clarify that we cleaned room 1216 for the first two days of your stay (24th and 25th), and for the following three days (26th, 27th, 28th), we did not service the room as per your request, which was noted as credit.Regarding the confusion about breakfast, we have contacted Expedia and can confirm that the reservation you booked was for room only. We appreciate your feedback, and we will address the issues you raised with our team to ensure a better experience for our guests in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location! Great size rooms. Super friendly staff
Stayed 2 nights in Jan 2024
Response from Alex Mihardja on 22 Jan 2024
Dear Amelia,Thank you for your wonderful feedback. We're thrilled you enjoyed our incredible location, spacious rooms, and the hospitality of our staff. Your positive comments are truly appreciated. We look forward to welcoming you back for another great stay.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

John h

Travelled with partner
Liked: Amenities
Excelentserviceresturantexcelentandgreatstaffthankyou
Stayed 2 nights in Jan 2024
Response from AM on 15 Jan 2024
Dear John H,Thank you for your feedback. We're delighted to hear that you experienced excellent service in our restaurant and appreciated the great staff. Your kind words are appreciated, and we look forward to welcoming you again. Thank you.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an excellent location. Close to amenities and restaurants.
Stayed 1 night in Dec 2023
Response from Alex Mihardja on 8 Jan 2024
Dear Catherine,Thank you for your feedback. We're delighted to hear you had a great stay in our excellent location, close to amenities and restaurants. We look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Alex Mihardja on 8 Jan 2024
Dear Philip,Thank you for the perfect rating. We're thrilled to hear you had an excellent experience. Looking forward to welcoming you back.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t get any more at the heart of Melbourne CBD than at the Pullman. Such a convenient location, rooms were nice and spacious, clean and still very new. Bedding was very comfortable and views were great. Had a corner room on the 13th level and was very nice.
Stayed 5 nights in Dec 2023
Response from AM on 2 Jan 2024
Dear Heidi,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the heart of Melbourne CBD at Pullman and found our location, spacious rooms, cleanliness, and comfortable bedding to your satisfaction. It was a pleasure to have you, and we hope to welcome you back for another wonderful stay.Best regards,Alex MihardjaExecutive Assistant

2/10 Terrible

Kamal

Travelled with family
Disliked: Amenities, property conditions & facilities
very average for the price
Stayed 3 nights in Dec 2023
Response from Alex Mihardja on 18 Dec 2023
Dear Kamal,Thank you for your feedback. We regret that your experience was not up to your expectations. Your input is valuable, and we'll strive to improve. We hope to have the opportunity to better serve you in the future.Best regards,Alex MihardjaExecutive Assistant

6/10 Okay

Debbie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Close to shopping precinct
Walking into the Pullman was not a welcoming experience Dark corridors and not enough staff for the many people waiting to be checked in/out. We were given the wrong information about the restaurant/bar/breakfast area which had us back at the front desk twice.
Stayed 3 nights in Dec 2023
Response from Alex Mihardja on 18 Dec 2023
Dear Debbie,Thank you for sharing your experience. We apologize for the inconvenience you faced during check-in and for the misinformation provided. Your feedback is important, and we'll address these issues to enhance our services. We hope to have the opportunity to provide a more welcoming and accurate experience in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex Mihardja on 18 Dec 2023
Dear Carissa,Thank you for the perfect rating. We're delighted to hear you had a wonderful experience. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2023
Response from Alex Mihardja on 6 Dec 2023
Dear Andrew,Thank you for your rating your experience with us recently. We regret your experience fell short of expectations. We hope that we can still look forward to welcoming you back in the future for a better experience.Warm regards,Alex MihardjaExecutive AssistantBest regards,

10/10 Excellent

Ashlee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing stay ! Couldnt thank the staff enough 😊
Stayed 1 night in Nov 2023
Response from Alex Mihardja on 29 Nov 2023
Dear Ashlee,Thank you for your kind words! We're thrilled to hear that you had an amazing stay with us. Our team is delighted to have contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Gregory

Stayed 1 night in Nov 2023
Response from Alex Mihardja on 12 Dec 2023
Dear Gregory,Thank you for staying with us and for your rating We appreciate your stay and hope to have the pleasure of hosting you again in the near future.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Alex Mihardja on 21 Nov 2023
Dear Andrea,Thank you for staying with us and for rating us 4/5. We appreciate your input and look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Leighann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at pullmans, would highly recommend. Breakfast was super yummy. Rooms were lovely and clean. Amazing location, walking distance to everything in the city. 24hour check in and were more than accommodating to leave our bags there after checkout for a few hours while we continued exploring until we heading to airport. Absolutely loved our stay here. Will hopefully be back.
Stayed 4 nights in Oct 2023
Response from Alex Mihardja on 7 Nov 2023
Dear Leighann,Thank you for your wonderful feedback. We're thrilled to hear that you had a lovely stay and enjoyed our super yummy breakfast, lovely and clean rooms, and amazing location. We're delighted to have been able to accommodate your needs, and we look forward to welcome you back on your next visit.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean room in great location
Stayed 2 nights in Nov 2023
Response from Alex Mihardja on 7 Nov 2023
Thank you for your feedback. We're pleased to hear that you found our room comfortable and clean in a great location. We look forward to serving you again in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Lauren

Travelled with family
Great
Stayed 3 nights in Oct 2023
Response from Alex Mihardja on 2 Nov 2023
Dear Lauren,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are delighted to hear that you had a great experience during your visit.We look forward to welcoming you back for another fantastic stay in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Carmela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff not very helpful
Stayed 3 nights in Oct 2023
Response from Alex Mihardja on 31 Oct 2023
Dear Carmela,Thank you for sharing your feedback with us. We're disappointed to hear that you found our staff less helpful than expected. We apologize for any inconvenience you may have experienced. We will work to improve our service and ensure that all our guests receive the assistance they need. Sincerely,Alex MihardjaExecutive Assistant

8/10 Good

Ian, Ocean Reef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good other than the bathrooms. Not enough vanity space and poorly positioned lighting.
Stayed 4 nights in Oct 2023
Response from Alex Mihardja on 20 Oct 2023
Dear Ian,Thank you for your feedback. We're pleased to hear that your overall experience was good. We apologize for the inconvenience with the bathrooms and will take your comments into account to make necessary improvements. Your input is valuable, and we hope to see you again.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alex Mihardja on 18 Oct 2023
Dear Diane,Thank you for your perfect rating! We're thrilled to know you had such a wonderful experience during your stay. We look forward to providing you with another exceptional visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Yucun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Aug 2023
Response from Alex Mihardja on 18 Oct 2023
Dear Yucun,We're delighted to hear that you appreciated our fantastic location. We hope you had a great stay, and we look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Good

Danny

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For the past 4 years, this has been our only go-to hotel in Melbourne but our last experience has left a bad taste in our mouths. When we checked in, the Assistant Manager saw in the notes we had requested a late 4pm check out for an extra $60, pending availability and approval. He asked for my number and said he would call me to advise whether this would be granted. We never received a call back. The next day, we asked them if there was an update. They said they needed to check with the Manager and give us a call back in the next 30 minutes. We did get the call and were told we could check out at 4pm. When we came back on the final day at approx. 3:00pm, we found our keycards had already been deactivated. We had to get them re-activated. Whilst we were in our room, we got a knock from the next guests who had already been allowed up. We overheard them saying something along the lines of “housekeeping said they weren't leaving until 4” and they even tried entering from the connecting door. Housekeeping then opened our door while we were packing. It didn’t feel good to see housekeeping literally standing outside the door as we were leaving. They have also ignored my email about the incident.
Response from Alex Mihardja on 18 Oct 2023
Dear danny,Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We understand the frustration caused by the late check-out process and the miscommunication with the keycards. Your comments about the housekeeping incident and the email response are noted, and we will work on addressing these concerns to ensure a smoother and more pleasant experience for our valued guests in the future. We hope to have the opportunity to welcome you back in the future for a better experience.Sincerely,Alex MihardjaExecutive Assistant

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Had a good stay at Pullman Melbourne. Easy access to lots of places with the free tram zone right Infront of the hotel. Enjoyed the comfort of the room as it was well cleaned. Just to take note, no complimentary water in their room. So need to get your own which is okay cause 7-11 is just opposite. Would stay again whenever in Melb 🙌
Stayed 5 nights in Sep 2023
Response from Alex Mihardja on 18 Oct 2023
Thank you for choosing Pullman Melbourne, and we're thrilled to hear that you enjoyed your stay and the convenient location. Your feedback is appreciated, and we look forward to welcoming you back whenever you're in Melbourne. Sincerely,Alex MihardjaExecutive Assistant

2/10 Terrible

Genna

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Alex Mihardja on 18 Oct 2023
Dear Genna,We're deeply sorry to hear about your disappointing experience. Thank you for sharing your concerns.SincerelyAlex MihardjaExecutive Assistant

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Pullman are second to none. We had an awful lot of luggage and the stress of manoeuvring multiple cases and awkward packages was just simply 'taken care of'.
Stayed 4 nights in Sep 2023
Response from Alex Mihardja on 15 Sept 2023
Dear Gillian,Thank you for your kind words! We're thrilled to hear that our staff provided you with exceptional service and made your stay more convenient by assisting with your luggage. Your satisfaction is our priority, and we look forward to serving you again in the future.Warm regards,Alex MihardjaExecutive Assistant

6/10 Okay

Todd

Business traveller
Liked: Cleanliness, property conditions & facilities
Good location. Noise leaves a bit to be desired - partly due to location, partially due to the properly build. Ear plugs help.
Stayed 1 night in Sep 2023
Response from Alex Mihardja on 14 Sept 2023
Dear Todd,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location to your liking. We apologize for any inconvenience caused by noise during your stay. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Malgosia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent location great room layout, comfortable beds
Stayed 1 night in Sep 2023
Response from Alex Mihardja on 7 Sept 2023
Dear Malgosia,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to see you again for another great stay.Sincerely,Natalia GaravitoGuest Relations Manager

6/10 Okay

HYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good except for the 1 day when they forgot to clean our room. There were too much noise from outside. Thought it was soundproof but it wasn't.
Stayed 3 nights in Aug 2023
Response from Alex Mihardja on 6 Sept 2023
Dear HYEON,Thank you for your feedback. We're glad to hear that your overall experience was good, but we apologize for the inconvenience of the missed room cleaning and the noise issue. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Amornrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alex Mihardja on 4 Sept 2023
Dear Amornrat,Thank you for the perfect rating! We're thrilled to hear you had a fantastic experience. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we wanted to do in the city which suited our needs
Stayed 1 night in Aug 2023
Response from Alex Mihardja on 4 Sept 2023
Dear ROBERT,We're delighted to hear that our central location met your needs and allowed you to enjoy the city to the fullest. We look forward to hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alex Mihardja on 30 Aug 2023
Dear Janelle,We greatly appreciate your fantastic 10/10 rating! We're thrilled that you had a wonderful experience with us.Looking forward to welcoming you back in the future.Warm regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is situated in a great location on Swanston street, very close to public transport, Melbourne Central and Emporium. The rooms are nicely renovated and modern with a great bathroom. Only complaint would be that the water pressure is slightly weak in the shower. Would happily stay here again.
Stayed 1 night in Aug 2023
Response from Alex Mihardja on 28 Aug 2023
Dear Jason,Thank you for your wonderful feedback and for choosing to stay with us. We're thrilled that you enjoyed our central location and the modern amenities in our rooms. Your comments about the water pressure are duly noted, and we appreciate your honesty. We look forward to having the pleasure of welcoming you back on your next visit to Melbourne.Warm regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Balaji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and right in CBD
Perfect stay. It was a beautiful place and my stay was very pleasant. Breakfast spread is also really good. Totally enjoyed the stay
Stayed 5 nights in Aug 2023
Response from Alex Mihardja on 28 Aug 2023
Dear Balaji,Thank you for your perfect rating and your kind words about your stay with us. We're delighted to hear that you found our place beautiful and your stay pleasant. It's great to know that you enjoyed our breakfast spread as well. We hope to welcome you back for another enjoyable experience in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for exploring Melbourne CBD. Very clean and modern. Room service was great value, fast and good quality.
Stayed 1 night in Aug 2023
Response from Alex Mihardja on 28 Aug 2023
Dear Emma,Thank you for your wonderful review. We're thrilled to hear that our fantastic location in Melbourne CBD, along with our clean and modern accommodations, made your stay enjoyable. It's great to know that you also appreciated our room service for its value, speed, and quality. We hope to have the pleasure of hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant

4/10 Poor

Jeffry

Stayed 2 nights in Aug 2023
Response from Alex Mihardja on 7 Sept 2023
Dear Jeffry,We apologize for the disappointment you experienced during your stay. Our sincere apologies.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alex Mihardja on 21 Aug 2023
Dear Rhys,Thank you for your perfect rating. We're thrilled to hear you had a fantastic stay with us. We look forward to welcoming you back for another excellent experience.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just spent 4 nights staying here as a family (2 adults, 2 kids) & it has been such a memorable experience. The location is amazing & gives you access to many of the CBD highlights, plus walking distance to shopping & options to eat. The room was a hit with our kids, given the size of the tv, the rainfall shower head, the street art visible from the window & the size of the beds. Plus the staff were accommodating with supplying softer pillows for the kids to use. We would stay here again for sure, in fact we added an extra night to our original plans due to flight delays and the staff made allowance for us to stay in the same room. The room service meals were delicious and came in a timely manner. Thanks for having us!
Stayed 1 night in Jul 2023
Response from Alex Mihardja on 31 Jul 2023
Dear Michelle,Thank you for your wonderful feedback. We're thrilled to hear that you and your family had such a memorable experience during your 4-night stay with us. We're delighted that you enjoyed our amazing location, the room amenities, and the excellent service from our staff. We look forward to welcoming you back again in the future. Thank you for choosing to stay with us!Best regards,Alex MihardjaExecutive Assistant

8/10 Good

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, breakfast at Eva’s was great!! Only downfall was the fire false alarm in the middle of the night .. thankfully we had a good giggle with the kids and everyone went back to sleep stress free
Stayed 1 night in Jul 2023
Response from Alex Mihardja on 25 Jul 2023
Dear Megan,Thank you for your kind feedback. We're thrilled to hear that you loved your stay and enjoyed the great breakfast at Eva's.We apologize for the inconvenience caused by the fire false alarm, but we're glad to know that you handled it with a good giggle and everyone went back to sleep stress-free.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved, loved, loved this hotel! It’s not often these days I am impressed with a hotel. I am very fussy when it comes to staying away from home. But this hotel was lovely, the rooms we’re spacey , clean & comfortable. The service in the hotel & valet parking was absolutely outstanding, they couldn’t do enough to please & delivered such a care factor. The location is perfect. Everything at your doorstep. I can highly recommend this hotel. And I will definitely be back very soon. My new go too for my Melbourne stays!
Stayed 1 night in Jul 2023
Response from Alex Mihardja on 17 Jul 2023
Dear Melanie,Thank you for your wonderful feedback! We're thrilled to hear that you loved our hotel and that we exceeded your expectations. We're glad that you found the rooms spacious, clean, and comfortable. It's fantastic to know that our service, valet parking, and location were outstanding and contributed to a memorable stay.We appreciate your recommendation and look forward to welcoming you back as your go-to hotel for your future stays in Melbourne. Thank you for your support, and we can't wait to host you again soon.Best regards,Alex MihardjaExecutive Assistant

8/10 Good

lynette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, convenient to all aspects of our trip, theatre, sport, dinning and shopping.
Stayed 3 nights in Jul 2023
Response from Alex Mihardja on 12 Jul 2023
Dear lynette,Thank you for your positive feedback! We're glad to hear that our property's cleanliness and convenient location contributed to a great experience during your trip. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Xinwei

Stayed 1 night in Jul 2023
Response from Alex Mihardja on 31 Jul 2023
Dear Xinwei,Thank you for the excellent rating.We're thrilled you had a fantastic experience during your stay. We hope to see you again soon.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Staff were lovely to deal with. Room was clean and comfortable and the Nespresso coffee machine was a welcomed addition. Trams were right outside and lots of little laneways with great food options to explore within an easy walking distance.
Stayed 1 night in Jul 2023
Response from Alex Mihardja on 3 Jul 2023
Dear Renee,Thank you for your kind words! We're delighted to hear that you had a wonderful stay and enjoyed the clean and comfortable room, as well as the Nespresso coffee machine. We're glad our staff provided excellent service. The location sounds perfect for exploring the city with easy access to trams and great food options. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many time over the years for work, this time, my wife and I stayed in a Deluxe Room, 1 King Bed. Whilst the room was nice it was a little lacking compared to room I have had in the past.
Stayed 3 nights in Jun 2023
Response from Alex Mihardja on 29 Jun 2023
Dear Matthew,Thank you for your loyalty as a returning guest. We appreciate your feedback regarding the Deluxe Room, and we will take it into consideration for future improvements. We hope to have the opportunity to provide you with an even better experience on your next visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Thi Thuy Ngan

Liked: Cleanliness, staff & service, property conditions & facilities
So clean and comfortable thanks
Stayed 1 night in Jun 2023
Response from Alex Mihardja on 23 Jun 2023
Dear Thi Thuy Ngan,Thank you for your kind words! We're delighted to hear that you found our hotel clean and comfortable. Providing a pleasant and cozy stay is our top priority. We appreciate your feedback and hope to see you again soon.Sincerely,Alex MihardjaExecutive Assistant

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Jun 2023
Response from Alex Mihardja on 19 Jun 2023
Dear Johannes,Thank you for your feedback. We're glad to hear that you found our hotel to be clean. Providing a clean and comfortable environment is a top priority for us.We appreciate your stay with us and hope to welcome you back in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Excellent

Natarsha

Stayed 1 night in Jun 2023
Response from Alex Mihardja on 3 Jul 2023
Dear Natarsha,Thank you for the perfect rating! We're thrilled to know that you had a fantastic experience during your stay. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant