Suite, 1 Bedroom, Non Smoking, City View (Corner) | View from room
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Reviews of Sheraton Melbourne Hotel

5 out of 5
Sheraton Melbourne Hotel
27 Little Collins Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Breakfast Room
Stayed 1 night in Mar 2024
Response from Sheraton Melbourne Hotel Team on 26 Mar 2024
Dear Ian,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind Regards,Sheraton Melbourne Hotel Team

4/10 Poor

Priyanshi

Disliked: Staff & service, property conditions & facilities
I think I have stayed in better 4 start hotels than this. The room was ok but there was hair on the pillow. The arm chair had a stain, the bathroom was too old, some motels would have better bathrooms, paint chipping off, and the body wash was empty. I called room service 6 times and it remained answered, i complained while checking out to Maleeka, she apologised but didn’t seem to care much.
Stayed 1 night in Mar 2024
Response from Fabiana on 11 Mar 2024
Dear Guest,Greetings from Sheraton Melbourne.We were delighted to have you as a guest in our property during your time in Melbourne. We are really sorry to read that your stay did not meet your expectations and we would like to express our deepest apologizes. Our guest feedback is very valuable for us and we have immediately shared your review with our team and put a focus on training all our associates on how to interact with a customer. We will make sure to improve our housekeeping service as well to meet the standards you are used to. As a 5-star customer, we understand that you are awaiting a high level of service. What happened during your stay, in term of room cleaning, is not part of our habits and our management team will make sure to monitor the team to maintain our quality. We sincerely hope to host you again and we remain at your complete disposal. Best Regards,The Hotel Management

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the light beside my bed that made it unable to turn off all night, which could not be fixed until the next day and really affected my sleep. Other than that it was very clean and comfortable with a great pool.
Stayed 3 nights in Dec 2023
Response from Sheraton Melbourne Hotel Team on 6 Mar 2024
Dear Cheryl,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay overall. Rest assured that your feedback regarding the lights have been passed on to our Engineering manager and we have rectified the lighting issue.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

8/10 Good

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel Team on 6 Mar 2024
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Service, The staff were awesome
Stayed 1 night in Mar 2024
Response from Sheraton Melbourne Hotel Team on 6 Mar 2024
Dear Joanne,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay and you found the staff service awesome.We look forward to welcome you back in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Melbourne Hotel Team on 28 Feb 2024
Dear Rod,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay with us.We look forward to seeing you again in the near future.Kind Regards,Sheraton Melbourne Hotel Team

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Family was looking forward to buffet breakfast, but it was quite small and only average. Hotel faces a carpark. For the price we paid, it did not feel like a 4.5 star hotel. The common areas felt cramped and unimpressive. Nothing was bad, but we did feel disappointed for the price we paid and what we were expecting.
Stayed 3 nights in Jan 2024
Response from Sheraton Melbourne Hotel Team on 30 Jan 2024
Dear Amanda,Thank you for your recent stay at Sheraton Melbourne Hotel.I am sorry to hear that your stay was not satisfactory. Rest assured that the feedback has been shared with the respective areas so further improvements can be introduced .We look forward to host you next time so we can provide you with a more memorable stay.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to everything. Easy to walk to the Australian Open.
Stayed 4 nights in Jan 2024
Response from Sheraton Melbourne Hotel on 31 Jan 2024
Dear Craig,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sheraton Melbourne Hotel on 31 Jan 2024
Dear Adrienne,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and clean, the rooms were spacious. The location of the hotel was perfect and conveniently located to everything we wanted to do.
Stayed 3 nights in Jan 2024
Response from Sheraton Melbourne Hotel on 20 Jan 2024
Dear Andrew,Thank you for your recent stay at Sheraton Melbourne. I am glad to hear that you enjoyed your stay with us. we look forward to hosting you in the near future.Kind Regards,Bhavna NeetyeOperations ManagerSheraton Melbourne Hotel

10/10 Excellent

Francesca, Manhattan Beach

Travelled with family, Travelled with group
Stayed 2 nights in Jan 2024
Response from Sheraton Melbourne Management Team on 9 Jan 2024
Dear Francesca,We are pleased to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel and we hope to welcome you back in the future.

10/10 Excellent

Bec

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton Melbourne Team on 9 Jan 2024
Dear Bec,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
The aircon had to be changed by staff we had no balcony
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel Team on 9 Jan 2024
Dear Jessica,I am sorry to hear that the air conditioning did not work in your room and that your room had no balcony as only suites have a balcony at the Sheraton Melbourne Hotel. Your feedback regarding the air conditioning has been passed on to our Engineering team so this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

8/10 Good

Tanya, South Nanango

Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 9 Jan 2024
Dear Tanya,We are glad to hear that you had a good stay at the Sheraton Melbourne Hotel.We hope we can get the chance to welcome you back in the near future.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at a great price
I had an amazing stay. Great location. Clean rooms, good food at the restaurant. Pool and steam room are the icing on the cake!
Stayed 4 nights in Dec 2023
Response from Sheraton Melbourne Hotel on 6 Jan 2024
Dear Teri, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We love that you have shared the photos. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.Warm wishes Laura Brookes

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 24 Dec 2023
Dear Luisa, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

4/10 Poor

Anna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was really disappointed with this stay - booked two rooms for our family of 5 , check in was at 3pm but the adjoining room wasn’t ready until 4.30pm so we were given another room on the same floor which was fine until we realised it had a view of a wall & seemed dark & not inviting. Our corner m room had a nice view but there was mould all on the bathroom blind & the roof paint was tired & chipped. Room service issues in each order - was rectified each time but still frustrating. We were told a cocktail (that was over a hour late) was on the house but we’re still charged $24. The pool was lovely & the staff were friendly & helpful. For the price I expected much more & wouldn’t stay there again.
Stayed 1 night in Dec 2023
Response from Sheraton Melboune Hotel on 24 Dec 2023
Dear Anna,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you found the staff to be very friendly and your enjoyed your time in the pool.I have passed on your feedback in regard to the late check in and disappointment in the room.I have passed your feedback onto our executive chef and food and beverage manager with regards to Room service and the cocktail. We're revisiting our training programs to reinforce the importance of attentive and respectful (particularly during busy periods) service to prevent such instances from recurring.Thank you again for staying with us and we hope to have the chance to welcome you back in the future.Kind Regards, Bhavna Neetye Operations Manager

10/10 Excellent

Luke

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service / in-room dining could be a little better
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 24 Dec 2023
Dear Luke, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

8/10 Good

Finau

Stayed 2 nights in Nov 2023
Response from Sheraton Melbourne Hotel on 24 Dec 2023
Dear Finau thank you for taking the time to send through your feedback, we are delighted to hear you had an 8/10 stay with us. We would love to know how we can make this a 10/10 for your next stay.Look forward to welcoming you back.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Said it was our honeymoon and my 30th birthday. When we entered our room we were greated with chocolate cover strawberries and a lovely notes aswell a voucher for 2 free drinks
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 10 Dec 2023
Dear Kate, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. Congratulations on getting married and happy 30th birthday. We are really happy you chose Sheraton Melbourne to stay for these special occasions.We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 Okay

Paul

Response from Sheraton Melbourne Hotel on 17 Feb 2024
Dear Paul,Thank you for your recent stay at Sheraton Melbourne Hotel. We are glad to hear that your stay was a 3 out of 5. We would appreciate knowing what we could have done better fto make it a 5 out 5. Should you wish to share your feedback, please do not hesitate to reach out to our Director of Operations at Sheraton Melbourne Hotel on bhavna.neetye@sheraton.com.Kind Regards,Sheraton Melbourne Hotel

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly welcome and a lovely room
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 9 Dec 2023
Dear Claire, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Derek

Stayed 2 nights in Dec 2023
Response from Sheraton Melbourne Hotel on 9 Dec 2023
Dear Derek, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Tannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton Melbourne Hotel on 10 Dec 2023
Dear Tannelle, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

David

Travelled with partner
Disliked: Property conditions & facilities
The vanity plug got stuck, the internal blind in the bathroom remained permanently open so we had to use the toilet in full view, the cloth bed head had brown head stains, there was an mix up regarding who we were on arrival and how many nights we had stayed when we departed, the air conditioning was a bit annoying at night, we expected Netflix to be available without having to access by our own phones. The staff were very pleasant and helpful
Stayed 2 nights in Dec 2023
Response from Sheraton Melbourne Hotel on 9 Dec 2023
Dear David, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations. I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience Warm Wishes

8/10 Good

harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well location
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 28 Nov 2023
Dear Harry, thank you for taking the time to send through your feedback, we are delighted to hear you had a 4/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 28 Nov 2023
Dear Benjamin, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place loved it
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 28 Nov 2023
Dear Helen, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet time with modern feel. Slightly on the small side but not terribly noticeable. Excellent breakfast buffet.
Stayed 2 nights in Nov 2023
Response from Sheraton Melbourne Hotel on 28 Nov 2023
Dear Brian, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Sharyn

Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 24 Nov 2023
Dear Sharyn, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 Okay

Ellen

Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 24 Dec 2023
Dear Ellen, thank you for taking the time to send through your feedback, we are disappointed to hear you had a 3/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Melbourne CBD
We spent 3 nights at Sheraton. It was very conveniently located on the fringe of the CBD. Parking opposite was also handy. The room was comfortable and clean if basic. Breakfast was excellent with a great range of options in the buffet.
Stayed 3 nights in Nov 2023
Response from Sheraton Melbourne Hotel on 24 Nov 2023
Dear Donald, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and very comfortable bed. Close to dining, theatres and shopping. Will stay there on future visits to the city.
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 21 Nov 2023
Dear Wayne, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel in the future.

10/10 Excellent

Leah, Red Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was easy to find and easy to park
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 20 Nov 2023
Dear Leah, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Diane

Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 20 Nov 2023
Dear Diane, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

Travers

Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 20 Nov 2023
Dear Travers, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel very clean and friendly staff
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 20 Nov 2023
Dear Steve, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Excellent

donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to restaurants and Theatres. Breakfast was delicious so.many choices on offer. Would definitely recommend A
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 12 Nov 2023
Dear Donna, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel.

6/10 Okay

Janna Victoria

Liked: Cleanliness, staff & service
Hotel was booked as a present for another person. 3pm check in awkward for early morning arrival. Bed - 5 stars Layout - 3 stars. Awkward having to reach over desk and television cabinet to open and close curtains. Bathroom- 2 stars - bath deep enough but uncomfortable for height challenged people if they wanted to lie back and soak. Toilet brush needed, as any defaecation that doesn’t make it into the water because of the bowl shape needs to be assisted to go down. Interesting to have two toilet roll holders with full rolls, but only provide a note pad with two sheets of paper Room service - 3 stars. Time between ordering and delivery good. Room service personnel friendly and professional. Food quality and attention to detail average. Fries were cold, missing aioli condiment and wrong drink delivered. Ordered soda water and was sent tonic water. Oysters were amazing. Staff in general- excellent
Stayed 2 nights in Nov 2023
Response from Sheraton Melbourne Hotel on 20 Nov 2023
Dear Janna, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations.I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience.Warm Wishes

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton Melbourne Hotel on 7 Nov 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time we stayed at The Sheraton and we were very impressed with everything about our stay.
Stayed 4 nights in Oct 2023
Response from Sheraton Melbourne Hotel on 31 Oct 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

8/10 Good

Heather

Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 31 Oct 2023
Dear Heather, Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 10 out of 10. Thank you again for staying with us. Sheraton Melbourne Hotel

8/10 Good

troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 28 Oct 2023
Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 4 out of 5. Thank you again for staying with us. Sheraton Melbourne Hotel

8/10 Good

Janadene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 24 Oct 2023
Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 4 out of 5. Thank you again for staying with us. Sheraton Melbourne Hotel

10/10 Excellent

Felicity

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the staff were all professional and friendly and the buffet breakfast was great! Will definately stay again.
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 23 Oct 2023
Thanks, Felicity for taking the time to send through your feedback We are extremely happy to hear you had a 5/5 stay with us. We look forward to welcoming you back to the hotel.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing,so rare these days All were very helpful and happy ,breakfast was awesome.
Stayed 2 nights in Oct 2023
Response from Sheraton Melbourne Hotel on 23 Oct 2023
Thanks, George for taking the time to send through your feedback We are extremely happy to hear you had a 5/5 stay with us. We look forward to welcoming you back to the hotel.

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we so very lovely - thank you! We would've liked to have known the Atrium was closed for a private function upon check in though. Some little things could do with an upgrade, given the cost per night - a much better hairdryer! And power points, or USB outlets near the beds. Thank you, again, staff were brilliant
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 24 Oct 2023
Dear Kimberley, Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 5 out of 5. We have taken your feedback on board.Thank you again for staying with us. Sheraton Melbourne Hotel

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was not good, room wasn’t ready upon arrival, when we got in our room there was a note from the hotel for a different customer on the table, found a hair in our food and their fix was to get us another plate. Overall nice facilities but service was terrible
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne on 24 Oct 2023
Dear Scott,Thank you for sharing your feedback and we are extremely thankful for letting us know about your stay.We pride ourselves on our guests having a wonderful time with us and we are disappointed to hear that feel short of expectations. This has been passed onto our Operations Manager to ensure the training of our team is consistent. We really hope to welcome you back to the hotel to turn the 2 into a 5. Warm wishes Sheraton Melbourne

10/10 Excellent

sharyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 23 Oct 2023
Thanks, Sharyn for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sheraton Melbourne Hotel on 18 Oct 2023
Thanks, Sandeep for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.