Ratings based on 3,688 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from hannover

Lage lags lage

Posted 21/08/2016
Das Hotel besticht besonders durch die top Lage, da man so alle Sehenswürdigkeiten zu Fuß erreichen kann Zimmer war sehr sehr klein und ein Safe wäre schön gewesen. Ab und zu fehlten neue Hygiene artikel
Comment from Hotel Management
22/08/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your time in providing a feedback after your recent stay with us. I am sorry that we couldn't provide you with a completely hassle-free and comfortable stay. We hope that we can still look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller

Great location

Posted 16/08/2016
Pros: Cleanliness. Room is well furnished.
Cons: Nil
Location: Eat. Shopping
Close proximity to chinatown. Plenty of eateries. Within walking distance to shopping areas
Comment from Hotel Management
19/08/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. Very pleased that you made the most of our great location, and our accommodation to be clean and well-furnished. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller from singapore

City center

Posted 13/08/2016
Worth every single cent! The hotel location in city center Next to Chinatown and shopping belt
Comment from Hotel Management
17/08/2016 by H3028-GM02@accor.com, Hotel Management
Dear Kelvin, Thank you for your positive review. Very pleased to read that you enjoyed the convenient location of our hotel. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller from Auckland NZ

Centrally Located

Posted 12/08/2016
Pros: Really loved the friendly staff. Nothing was too difficult. (particually Conceirge Nick Pappas and Desk Annie}
Cons: Ensure lifts are functional at all times. 15 people in a lift is extremely claustephobic. Form me personally scary.
Location: The location cannot be improved upon it is really great. I love the shopping in Melbourne and everything is in easy waliking distant.
Hotel is really well located with good access to transport, shopping and other tourist attractions. Loved being able to use the Wi Fi. This is my 2nd stay and will stay again, The only downside this visit is the second lift being out of order for the duration of my stay.
Comment from Hotel Management
17/08/2016 by H3028-GM02@accor.com, Hotel Management
Dear Denise, Thank you for your time in providing a review. Our sincere apologies for the inconveniences experienced by having one of the lifts out of service during your stay with us. Happy to advise that both lifts are in operation now. Once again, sincere apologies. Kind regards, Alex Mihardja Operational Project Manager
2 out of 5
by A verified traveller

Posted 12/08/2016
Small noisy rooms, only one lift working, so very very long waits every trip. In a positive note, the staff were very nice.
Comment from Hotel Management
15/08/2016 by H3028-GM02@accor.com, Hotel Management
Thank you very much for your feedback highlighting the friendliness of our staff. Apologies for the inconveniences experienced due to having one of the lifts out of service. Happy to advise that both lifts are now in working order. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller from sydney

central location

Posted 09/08/2016
Pros: close to china town central location
firstly the lift was out off order for the 6 days that we spent there. Our room had a service shoot out side door contunily woke with the staff using it .there was to much traffic noise from street below even being on 5th floor
Comment from Hotel Management
15/08/2016 by H3028-GM02@accor.com, Hotel Management
Dear Eric, I can fully understand your concerns regarding one of our lifts being out of service during your stay, as many of our guests and staff shared your frustrations with this unfortunate situation and the inconvenience it caused. Unfortunately our lift contractor was waiting for a specialist part to be delivered hence the unusually long wait for the lift to be put back into service. Thankfully, both lifts are now in working order. Once again, our sincere apologies. Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller

Nice hotel centrally located to everything

Posted 08/08/2016
Pros: Clean and tidy - excellent staff
Location: Location right in the centre of town making it easy to catch a tram or train. Shopping right outside the door.
Unfortunately only one lift was working at the time of our stay which did cause a bit of congestion.
Comment from Hotel Management
by H3028-GM02@accor.com, Hotel Management
Thank you very much for your time in providing a review. Your compliments are greatly appreciated and our sincere apologies for the inconveniences experienced by one of our lifts being out of order. Sincerely, Alex Mihardja Operational Project Manager
2 out of 5
by A verified traveller from Adelaide

Was expecting more from this Hotel

Posted 08/08/2016
Pros: Central location in the heart of China Town.
Cons: Get the lifts working and a mini bar in the room.
Location: Excellent central location close to restaurants and bars.
I was really disappointed with this hotel. Only one lift was working, so we had to wait ages to use it and the facilities were average to say the least. Room was small, no mini bar and the bathroom was tiny, although the room was clean. I would not stay at this hotel again.
Comment from Hotel Management
by H3028-GM02@accor.com, Hotel Management
Dear Rob, Thank you for your recent patronage and time to provide feedback . I am disappointed that not everything was as you expected please accept my sincerest apology. Regards, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller

Convenient location!

Posted 06/08/2016
Convenient location! Many restaurants and shopping malls are nearby the hotel!Nice!
Comment from Hotel Management
by H3028-GM02@accor.com, Hotel Management
Dear Mandy.C, Thank you for your feedback. Very happy to read that you enjoyed our convenient location. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller

renovations...this hotel is undergoing mjpr remnov

Posted 06/08/2016
this hotel is undergoing major renovations with guests being placed near by this has beedn going on for almost a year now and it is annoying.... the elavators to the wing both broke down and i had to walk up 10 stories to access my room and it was entirely unsatisfactorty for an international hotel that appeared to be fulll... I have stayed there 4 times over tha past year and it is getting worse rather than better...i expressed disgust with the front office staff who gave the impression that they had heard it so many times they did not really care...I would not recomend this hotel for the time being I wanted to extend my stay but chooss to go to another hotel
Comment from Hotel Management
by H3028-GM02@accor.com, Hotel Management
Thank you for your recent patronage and time to provide feedback . I am sorry to read about your less than satisfactory experience with us. Sincere apologies, Alex Mihardja Operational Project Manager