Ratings based on 3,890 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Your website is frustrating!

Posted 18/02/2017
Premises a bit dated and in need of minor maintenance in some respects. We chose a cheaper room that was a bit cramped. Room clean, well serviced and very comfortable. Staff absolutely excellent. Mid city situation spot on for our purposes. I would definittely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gippsland

Great location

Posted 13/02/2017
Pros: Location
Location: Close to everything we needed like market, DFO,s, Hammer hall etc
Close for trams, great staff, variety breakfast, Good location for seeing Melbourne
Comment from Hotel Management
15/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear Lyn, Thank you very much for sharing your positive experience with us. Very pleased to read that you enjoy all aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy. Central Melbourne

Posted 12/02/2017
Easy booking online, excellent friendly staff and all at a great rate.
Comment from Hotel Management
15/02/2017 by H3028-GM02@accor.com, Hotel Management
Thank you for your positive review! We look forward to seeing you again when you are back in Melbourne. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth

best location for a Melbourne stay

Posted 09/02/2017
Pros: Cost, location and friendly staff
Small room but adequate. Location is great and price is very reasonable. The bar is a very nice place to relax and have a drink and something to eat at end of day. Have stayed here several times in last 10 years and will probably remain our 1st choice for Melbourne.
Comment from Hotel Management
13/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear Cricho, It is lovely to hear you continually enjoy your stay with us, and found our location perfect for your time in Melbourne. We appreciate your continuous patronage and we look forward to welcoming you back when you are next in town! Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Warrnambool

Central location

Posted 09/02/2017
Pros: A nice clean and comfortable room with a full shower.
Cons: Parking, if required, at a little over a block away is a little inconvenient. Closer options should be explored.
Location: Good central CBD location and access to public transport and shopping if required.
A good central CBD location with easy access to transport. If you bring a car parking is a little over a block away. Friendly and courteous staff with good service. A good breakfast with plenty of options.
Comment from Hotel Management
13/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear David, Thank you for sharing your detailed feedback after your recent stay with us. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Special occasion

Posted 06/02/2017
Pros: The service
Cons: No
Location: Close to many restaurants and easy to get around with public transport
It was our wedding anniversary and we were very well looked after by all the staff and they went out of their way to make it very special for us. Great spot as so close to everything.
Comment from Hotel Management
08/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear David, Congratulations on your recent wedding anniversary. Very pleased to read that you got looked after on your special occasion. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Couples
by A verified traveller

excellent location

Posted 05/02/2017
Pros: all good
Cons: restaurant good be updgraded
Location: access to everything. Trams straight outside the door
very helpful staff especially Diego when organising an upgrade
Comment from Hotel Management
08/02/2017 by H3028-GM02@accor.com, Hotel Management
Thank you for your positive review, greatly appreciated. I'll be sure to pass on your kind words to Diego as well. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05/02/2017
Clean. Easy to get to. Friendly service. Would recommend to others
Comment from Hotel Management
08/02/2017 by H3028-GM02@accor.com, Hotel Management
Thank you for sharing your positive feedback and for your recommendations. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Super zentrales Hotel

Posted 01/02/2017
Sehr zentrales, mitten in der Innenstadt gelegenes Hotel. Das Zimmer war etwas klein und nicht mehr top-modern, aber völlig ok. Sehr nettes Personal!
Comment from Hotel Management
02/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear Ann, we appreciate your time in providing a review after your stay with us recently. Very pleased to read that you enjoyed our central location and appreciate your kind words on our staff. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Great location... paper thin walls, not so much

Posted 01/02/2017
Pros: I liked that I could hear absolutely everything within a 3km radius. From the vibrant sounds of the homeless people screaming to the house keepers.
Cons: See above. I don't want to relive this review in yet another paragraph.
Location: You'll need to acqaint yourself with the local bars because there's no chance in hell you'll sleep within the assistance of many a Carlton Draught.
This hotel is like an ex-boyfriend. You think fondly of it but when you actually meet up together after an extended period away, you realise why you dumped them. I've previously stayed at the Mercure Welcome and I can't tell if it was the constant intoxicated state I was in or the lack of better judgement but staying here this trip made me realise I need to find a new Melbourne hotel. Three words: paper thin walls. One benefit was hearing how many times your poor housekeeping staff trot up and down the hallways. Impressive really. I can only imagine how many steps they do on average on their FitBits. Thankfully I didn't spend a huge amount of time in my room. Well, I would've but I didn't get any sleep because of the lack of sound barriers so I went out and got supremely drunk every night instead. You're just lucky you have a Haigh's located next door otherwise I really would've been annoyed. So Mercure Welcome, thanks but no thanks. I wish that we could've ended this relationship on better terms but its time for me to turn on my Tinder and find another hotel for me to rest my weary head after one too many vodka cokes at the Cas.
Comment from Hotel Management
06/02/2017 by H3028-GM02@accor.com, Hotel Management
Dear Vonny, Thank you for sharing your most narrative concerns ever. I apologize that we were unable to (once again) provide you with a hassle-free and comfortable stay with us. Sincere apologies, Alex Mihardja Operational Project Manager