Ratings based on 4,013 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Regional Victoria

Fantastic location.

Posted 28/05/2017
Pros: Great location , quiet and quite comfortable.
Location: Very central, walking distance to all CBD activities and shopping.
Smallish room, but clean, comfortable, well located in the CBD.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Pleasant hotel near great eating spots.

Posted 25/05/2017
I arrived early room was ready and I able to use it.
5 out of 5
Recommended
for Students
by A verified traveller from Singapore

nice choice of hotel

Posted 18/05/2017
Pros: location, clean and comfort room
Cons: -
good location to tram, chinatown, shopping arcades.
Comment from Hotel Management
22/05/2017 by AM, Hotel Management
Dear Andrew, We are delighted to read of your positive review after after your recent stay with us. We look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Gippsland

Clean hotel in a great location

Posted 14/05/2017
Super easy to check in and the staff were really helpful. The room was clean and spacious. It's also right in the centre of the city so was close to everywhere we wanted to go. We would definitely stay here again.
Comment from Hotel Management
16/05/2017 by AM, Hotel Management
Dear Kaitlyn, Thank you very much for sharing your positive experience after staying with us recently. We look forward to welcoming you back on your next visit. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Central to everything

Posted 13/05/2017
Pros: Everything- friendly staff, updated clean room and close to everything you want to see and do !
Cons: Nothing !
Location: Shopping malls next door , amazing restaurants just streets away and trams a few feet away!
Love this hotel - always stay here because it's not only central to everything with shops, restaurants and trams but the hotel is well maintained , clean and the staff are very helpful and friendly!
Comment from Hotel Management
15/05/2017 by AM, Hotel Management
Dear Kate, The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. We hope you come back to see us again soon. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from India

It is A very nice hotel and centrally located.

Posted 12/05/2017
The staff were very friendly and quick to do the check in. The rooms were very neat and clean. They had stoked sufficient quantity of milk tea and coffee. Location grate and I would recommend it to any one and value for money.
Comment from Hotel Management
15/05/2017 by AM, Hotel Management
Dear Das, Thank you so much for taking the time to share your feedback. I am delighted to hear that you enjoyed staying with us. Truly appreciate your kind words on our staff and the recommendation. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

nice convenient hotel in the centre of melbourne

Posted 12/05/2017
location is convenient on everything, price is very reasonable, service is ok too, definitely i will still love to stay here again.
Comment from Hotel Management
15/05/2017 by AM, Hotel Management
Thank you for your review. Our location is the perfect base for a Melbourne vacation. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller

Posted 09/05/2017
Very average , good location but old hotel. Staff are ok and service is average
Comment from Hotel Management
11/05/2017 by AM, Hotel Management
Thank you for your feedback. I am sorry that our facilities and services provided was below your expectations. Regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great central location

Posted 03/05/2017
Easy to get everywhere, basic room, good for short stay
Comment from Hotel Management
05/05/2017 by AM, Hotel Management
Thank you for your feedback. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Good location at relatively reasonable prices.

Posted 02/05/2017
Pros: The location is really good, right in the free-tram-zone.
Cons: The reception staff that assisted with my check-in and concierge staff were really polite and friendly. However, there was this particular lady that w
Location: Location is right in the heart of the CBD, right next to David Jones, Emporium, Myer (shopping), and near Woolworths, Big W, Target, tram stops.
Room was way smaller than expected. This might be an issue if the occupants have large suitcases. If your room lacks dental sets, you could request from reception and leave a note to housekeeping to provide them, as I did. My room also lacks those "Do not disturb" and "Please make up room" placards, but as I didnt require them during my stay, I did not request for them.
Comment from Hotel Management
04/05/2017 by AM, Hotel Management
Thank you for your recent patronage and time to provide feedback . I am disappointed that not everything was as you expected please accept my sincerest apology. We fell short in a couple of area's and I will follow up your comments. Sincerely, Alex Mihardja Operational Project Manager