Ratings based on 3,933 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from WA

Close to everything you need in the CBD

Posted 23/03/2017
Cons: Being up front with the late check out fees would be helpful
Was not happy when told that we had late check out then when we checked out at 2.00 we were charged $20 even though the night before we had asked about late check out and they said no worries it was going to be free otherwise the hotel was great. The mornings it was very noisy with the cleaning staff we booked a superior king room and I'm not sure if that's what we had
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location, nice bathroom

Posted 22/03/2017
Easy access to Melbourne Central and Chinatown. Modern, clean bathroom. However carpet probably needs vacuuning and sign for helping the environment via no housekeeping found dusty behind the bedside table. Varying experiences with staff but overall mostly friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth

Standard hotel right in the heart of Melbourne CBD

Posted 21/03/2017
Pros: Location!
Cons: The look/style/decoration could definitely improve, very simple, a bit 'ran down'
Location: Just in the heart of the city, right next to Myer, David Jones, Emporium and all (literally ALL) the shops. Surrounded by restaurants, bars and cafes
If you are after shopping, cafes and going out this is probably as good as it gets location wise. However, the hotel itself it's pretty basic for its price, the rooms are quite small and simple, nice enough but don't expect any luxury. The staff were really friendly and helpful. There is no pool or gym but for an extra $10 you can use the one in the hotel next door for the whole day. Breakfast is also standard but enjoyable and the restaurant where it's served is quite nice and overlooks busy Little Bourke street. You can also order eggs your way and there is bread, spreads, yogurt, cereal and a selection of beans/bacon/hashbrowns/tomato/etc. Coffee in Melbourne is soooo good, right? But the one included in the hotel breakfast not so much (it's just the Nescafe machine one) so we just had brekkie in and got coffee elsewhere most mornings.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17/03/2017
Good but lift is too noisy. Breakfast should change menu.
Comment from Hotel Management
21/03/2017 by Operational Project Manager, Hotel Management
Sincere apologies for the inconveniences experienced and I have passed on your constructive feedback to our Executive Chef for his attention. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller from Sydney.

The bed was nice.

Posted 11/03/2017
So was the location. All else was ordinary. I booked this as a last resort as everything was full due to various events. I paid through the odds $309 per night). Not good value at this price.
Comment from Hotel Management
15/03/2017 by H3028-gm02@accor.com, Hotel Management
Dear R, Thank you for your feedback. Our accommodation rate is dynamic, depending on day of the week, special events, seasonality and availability. We hope to welcoming you back on a non events period. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy to everything in Melbourne

Posted 10/03/2017
This hotel is comfortable and very handy to everything Melbourne has to offer, particularly the shops. Comfortable rooms, albeit rather small, the bathroom had been upgraded, everything was clean. The beds a little noisy, but comfortable enough. Good value for money
Comment from Hotel Management
15/03/2017 by H3028-GM02@accor.com, Hotel Management
Thank you very much for your time in providing a review after your recent stay with us. We hope to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from North Avoca

Very good value in the heart of the city.

Posted 09/03/2017
Pros: Clean, friendly, good value
Location: Close to Federation Square and theatres. Walk to Southbank and the Casino (about 20 minutes)
In an excellent position close to the heart of the city and easily accessed by public transport. The airport transfer is easy via Skybus. (Don't go for Starbus). The restaurant is a bit atmospherically cold but the vegetable curry was delicious. They even give you a $10 a day discount if you don't have your room cleaned. And who needs the room made up every day.
Comment from Hotel Management
15/03/2017 by H3028-GM02@accor.com, Hotel Management
Dear Stuart, We are thrilled to read your feedback and to learn that you enjoyed all aspects of your stay with us. Our "Green Initiative" is certainly a hit and most of our guests agreed with you, that there's no need for the room to be cleaned daily and take advantage of the offer. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, New Zealand

Great hotel that is close to the everything!

Posted 08/03/2017
Was a great experience, no issues. The rooms are abit out dated and in need of a upgrade and the bed was hard and the pillows thin but everything else was great! The staff were lovely and the hotel is super close to all the shopping you could possibly need! Will definitely be staying again
Comment from Hotel Management
10/03/2017 by H3028-GM2@accor.com, Hotel Management
Dear Sarah, Thank you for your positive feedback. We are so pleased to read that you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Nice central hotel just next to Chinatown

Posted 03/03/2017
Pros: Nice large room, modern with new bathroom
Location: Chinatown with its many restaurants are within 1-2 blocks along Little Bourke. Many more restaurants within 2 blocks in all directions.
This is a great hotel across the street from Chinatown. Free trams go up and down Swanston Street next to the hotel. Hotel is very modern and convenient to sights. We are a retired couple and found the lobby personnel very helpful, and moving baggage was easy with the elevator less than 50 feet from curbside where taxis drop off.
Comment from Hotel Management
07/03/2017 by H3028-GM2@accor.com, Hotel Management
Dear Steve & Jackie, Thank you for sharing your fantastic review after your recent stay with us. Very pleased to read that you enjoyed all aspects of your stay with us. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kerikeri NZ

So handy

Posted 01/03/2017
Pros: Location and services
Cons: The lifts Could do with a microwave in room
Location: Central to everything
So central once you"ve stayed here you don"t want to stay anywhere else
Comment from Hotel Management
07/03/2017 by H3028-GM2@accor.com, Hotel Management
Dear Julie, We appreciate your time in providing a feedback. I am thrilled to read that you won't be staying elsewhere. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager