Ratings based on 3,363 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to all areas

Posted 11/02/2016
Not much interaction with staff. Room not serviced was after complaining
Comment from Hotel Management
11/02/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. Our sincere apologies for the inconveniences experienced whilst staying with us. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08/02/2016
easily accessible, close to all restaurants and shopping
5 out of 5
Recommended
for Everyone
by A verified traveller from Carterton, NZ

Location Perfect

Posted 08/02/2016
Pros: Location and Staff
Cons: Nothing
Location: In the middle of the CBD, close to all theatres
Arrived early but immediately got a room. Reception staff were so good. Room was great but it was all about location. Central CBD, 2 Streets away from the theatre area and near all other shops. Will certainly use this again on future stays in Melbourne
3 out of 5
Recommended
for Everyone
by A verified traveller from Bendigo

City centre

Posted 02/02/2016
Pros: location
Cons: Did notice the foyer outside the lifts needed a good hoovering.
Location: Great location for shopping, Chinatown, restaurants and transport access.
Convenient location, ie centre of town. Very small room, clean, however had to put kettle on ironing board to make coffee due to length of cord or location of sockets. Breakfast was more than I expected. My husband booked when the price was higher than what the room is really worth, so at a cheaper rate it would be relevant.
Comment from Hotel Management
08/02/2016 by H3028-GM02@accor.com, Hotel Management
Dear Wanda, Thank you for your time in providing a review and constructive feedback, greatly appreciated. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Center of the city. Excellent location. Very quiet

Posted 02/02/2016
Very pleased with the room and service. Even though it is in the heart of the city it is very quiet.
Comment from Hotel Management
04/02/2016 by H3028-GM02@accor.com, Hotel Management
We couldn't be happier to read your feedback. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
2 out of 5
by A verified traveller from australia

Posted 02/02/2016
Pros: location
Cons: Staff rooms need to be renovated
Location: good location
good location, parking 2 Blocks away, staff rude and unhelpful
Comment from Hotel Management
03/02/2016 by H3028-GM02@accor.com, Hotel Management
Dear Lena, Our sincere apologies for the inconveniences experienced whilst staying with us. Regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

great central location,

Posted 29/01/2016
Pros: Location Location Location.
Cons: Cleaner
Location: Shops, Department stores, Cafes.
loved the proximity of this hotel, check in was smooth and friendly, the let down was that my room was quite dusty and it was definitely only big enough for 1 person but my travel partner had a great room next to mine. I guess in older buildings turned into hotels rooms can vary in proportion. Pillows were old and a bit lumpy. The carpet in the hallway on my level looked as though it hadn't been vacuumed for a while and I noticed that for the 2 days I was there that it didn't change.... a shame as there were 2 vacuum cleaners blocking the hallway for most of the time. If cleaning staff were more on the ball I would be happy to stay there again :)
Comment from Hotel Management
01/02/2016 by H3028-GM02@accor.com, Hotel Management
We thank you for your time in providing compliments & constructive feedback. I have passed on your feedback to our Executive Housekeeper for his urgent attention. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from NSW

Great location, quiet and clean

Posted 26/01/2016
Pros: Location and quiet, comfortable rooms
Cons: If I was being picky, the fact that only shampoo is placed in the room, no conditioner.
Location: Right next door to Myer and DJs. Close to trams stops, cafes and great restaurants. Walking distance to sport venues and museums.
This hotel is very well situated in the centre of the shopping and café area, despite this is it extremely quiet. The rooms, although small, are comfortable with efficient air conditioning. The rooms were clean. I have stayed here a number of times and would definitely stay again.
Comment from Hotel Management
29/01/2016 by H3028-GM02@accor.com, Hotel Management
Dear Lesley, Thank you so much for taking the time to share your feedback. I am sorry that we didn't tick all the boxes. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Unbeatable location with decent rooms

Posted 26/01/2016
Pros: Location and convenience
Cons: We were given a room that wasn't cleaned properly, so had to switch rooms upon arrival.
Location is simply fantastic - everything is within walking distance, esp all the nice bars and restaurants for a night out. Only a couple of mins walk down to multiple shopping venues (e.g. Bourke St Mall, GPO, Emporium). About 7-10min walk to Flinders Station and ~10min tram to Southern Cross Station. Room itself is basic but comfortable. Bathrooms are clean. Reception is 24 hours which adds to the convenience. Having stayed in hotels on either side of Melbourne CBD, I'd recommend this as the convenience of location outweighed a slight increase in price.
Comment from Hotel Management
28/01/2016 by H3028-GM02@accor.com, Hotel Management
We thank you for your feedback. I apologize for the inconveniences caused with the first room allocated. Very pleased to read that you enjoyed the convenient location of the hotel. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Close CBD, shopping and Trams

Posted 24/01/2016
Close to all major shopping centres, and major tram network at your front door.
Comment from Hotel Management
27/01/2016 by H3028-GM02@accor.com, Hotel Management
Dear Michael, Thank you for your feedback. Delighted to read that you enjoyed our convenient location. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager