Ratings based on 3,527 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller

Great being in the City center

Posted 01/05/2016
Pros: Right in the CBD of Melbourne
Cons: Read comments above
Location: Shopping , restaurants
Just a hotel to stay at while we were in Melbourne. Main plus being that it was in the CBD. would not stay there again . the wall of that hotel were paper thin . could hear people whispering in the other room
5 out of 5
by A verified traveller

Perfect location for short stay

Posted 25/04/2016
Fantastic and clean and convenient to shops also attractions
Comment from Hotel Management
27/04/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. Very happy to read that you enjoyed our location. We hope to see you again. Sincerely, Alex MIhardja Operational Project Manager
3 out of 5
by A verified traveller

Great location but needs refurbishment

Posted 25/04/2016
The hotel is in a fantastic location, right in the centre of Melbourne and at the entrance of Chinatown. Everything is on your door step, transports, restaurants, cafes and Melbourne! However the hotel itself needs a huge updating (which they are starting): the rooms are clean but look vey tired and out of date and actually the hotel has the same feeling. Very strange for a Mercure, hope the upgrade will fix it.
Comment from Hotel Management
26/04/2016 by H3028-GM02@accor.om, Hotel Management
Thank you for your compliment & constructive feedback. We hope to see you again soon. Sincerely, Alex MIhardja Operational Project Manager
4 out of 5
by A verified traveller

Great location

Posted 23/04/2016
Pros: Helpful and friendly staff
Very happy experience. Complimentary luggage storage after check-out.
Comment from Hotel Management
27/04/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for sharing your happy experience after your recent stay with us. We look forward to your next visit. Sincerely, Alex MIhardja Operational Project Manager
5 out of 5
by A verified traveller from perth western australia

Good Location

Posted 22/04/2016
Pros: Good location free newspaper every day and gluten free breakfast which was good for my father who is gluten free. I thank you and so does he
Cons: The ceiling where a bit old but apart from that nothing else.
Location: Close to the shopping precent which was fantastic.
My dad needed a wheelchair and they provided one when my sister rang them and it was free of charge they could not do enough for us.They let us check out at 12pm no extra charge and let us have the chair until we went.
Comment from Hotel Management
27/04/2016 by H3028-GM02@accor.com, Hotel Management
Dear Scott, Thank you for sharing your feedback. Couldn't be happier that we were able to make your stay with us easier & more enjoyable for both yourself and your father. We hope to see you again soon. Sincerely, Alex MIhardja Operational Project Manager
2 out of 5
by A verified traveller from Christchurch, NZ

Great location, disappointing facilities & service

Posted 18/04/2016
Pros: We like the location to CBD
Cons: Pretty much everything inside the hotel could be improved.
Location: Very close to shops, the river, walks, bars, restaurants, clubs.
Location is very close to CBD, right next to Chinatown, easy access to all bars, shops, etc. However, we had a fault with our room and advised this on arrival but no effort was made to fix the issue or change rooms for us, which made our stay uncomfortable and very disappointing. No apology was received and we felt that the room did not meet value for money. Rooms are also noisy from other guests, much smaller than expected and not as advertised in booking photos.
Comment from Hotel Management
20/04/2016 by H3028-GM02@accor.com, Hotel Management
Dear Lisa, Thank you for your recent patronage and for your time to provide feedback. I am concerned to read about your disappointed stay and this most certainly does not reflect the standard we aim for. Sincerely, Alex MIhardja Operational Project Manager
3 out of 5
by A verified traveller

Posted 15/04/2016
You are paying for the location. The hotel needs a major overhaul
Comment from Hotel Management
19/04/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. I am sorry that the facilities provided was below your expectations. Sincere apologies, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller from München

Tolle Lage im Zentrum von Melbourne

Posted 14/04/2016
Pros: Lage im Zentrum
Location: Im Zentrum wie oben geschrieben
Freundlicher Service. Kleineres Zimmer aber ok. Ideale Lage: im Zentrum mit tollen Möglichkeiten zum shoppen und jede Menge Restaurants in Gehweite.
Comment from Hotel Management
18/04/2016 by H3028-GM02@accor.com, Hotel Management
Dear Jürgen, We thank you for sharing your experience after your recent stay with us. We hope that we can look forward to your next visit. Sincerely, Alex MIhardja Operational Project Manager
5 out of 5
by A verified traveller from New Zealand

Unbeatable Location

Posted 08/04/2016
Pros: perfect location right in the centre of town, easy walking distance to trams, shopping and eating
Cons: nothing comes to mind
Location: right in the middle of the CBD, close to everything
Couldn't beat the location, very helpful and friendly staff and the room was everything we needed for a short stay in Melbourne.
Comment from Hotel Management
12/04/2016 by H3028-GM02@accor.com, Hotel Management
Dear Dani, Thank you for your recent patronage and time to provide feedback. Very pleased to read that you enjoyed all aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja OPerational Project Manager
4 out of 5
by A verified traveller from Sydney

Mecure Welcome Great Short stay.

Posted 05/04/2016
Very convenient location close to the places we wanted to go. Very comfortable and clean rooms with modern facilities and friendly staff. Great short stay hotel and enjoyed by all of our travelling party. Would definitely recommend and stay again.
Comment from Hotel Management
12/04/2016 by H3028-GM02@accor.com, Hotel Management
Dear Laurie, Thank you for your recommendation and your positive comment in general. Both are greatly appreciated. We look forward to welcoming you back. Sincerely, Alex Mihardja Operational Project Manager