Ratings based on 2,734 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth W.A.

City Location.

Posted 27/08/2015
Pros: Comfortable size room and great location near China Town.
Cons: 2.00 pm check in was a nuisance as I arrived at 6.30 am. I was able to store my bag there, though.
Location: Very close to both China Town and the Bourke St Mall. It is right on Swanston St in the heart of the city and about 15 min walk to Fed Square.
Mercure Welcome has two fronts, Little Bourke St and Swanston St. Right in the centre of the city is excellent location. It is approx 50 metres walk to Bourke St Mall where you can catch a free city area tram to Southern Cross Station. I didn't bother with the Skybus Hotel pick up for the airport trip because the tram service in the mall was more timely. Straight to the station and jump on the skybus to the airport .
4 out of 5
Recommended
for Everyone
by A verified traveller from Tweed Heads NSW

Mercure Welcomed Us

Posted 25/08/2015
Pros: The staff are extremely welcoming and helpful at all times throughout our stay. We will return again.
Cons: The price of drinks in their bars are totally over the top. Far too expensive.
Location: It is very well located in the CBD. Close to Chinatown and major department stores.
This was our second stay with this hotel within 12 months. On both occasions we were attending Army reunions. The hotel staff went out of their way to ensure that we had a wonderful time.
Comment from Hotel Management
27/08/2015 by H3028-GM02@accor.com, Hotel Management
Dear Ray, We thank you for your positive review after your second stay with us this year. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from nsw

Centrally located

Posted 20/08/2015
Pros: Location Friendly staff , very helpful
Cons: Cost of breakfast expensive
Stayed in hotel previously able to store luggage Staff were able to get us in early as the room was cleaned
Comment from Hotel Management
24/08/2015 by H3028-GM02@accor.com, Hotel Management
Dear Neil, Thank you for your feedback. Very happy to read that you return to stay with us again, and happy with the facilities & services provided. We hope to see you again. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Mackay QLD

Very Happy Campers

Posted 19/08/2015
Pros: friendly staff and helpful also, rooms was good and the cost was fair
Cons: slightly over priced in the cocoon room I thought, but good service and all just the same.
Location: being in the heart of the city it was easy to get around to all planned things, great for the MCG, China Town & Vic Markets
Very happy with our stay and would stay there again.
Comment from Hotel Management
24/08/2015 by H3028-GM02@accor.com, Hotel Management
Dear Nifty, Very pleased to read about your experience on your recent stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location but outdated roomdecorations

Posted 18/08/2015
The location is at the center of CBD which is very good. However the room seems a bit outdated, making a feeling of staying in a very cheap motel. Espcially the ceiling contributes to this point.
Comment from Hotel Management
20/08/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback after your recent stay with us. Your comments are appreciated. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Location great

Posted 18/08/2015
Pros: location
Cons: We were given a room for disabled persons which was not something we requested! Therefore bathroom facilities were not pleasing!
Great location -- right in CBD. Comfortable bed. The hotel is located close to shops and tram stops. The staff were pleasant and checking in was easy. We were able to leave luggage in the locker room after we checked out Sunday.
Comment from Hotel Management
19/08/2015 by H3028-GM02@accor.com, Hotel Management
Thank you very much for your kind review. Very pleased to read that you enjoyed most aspects of your stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller from Brisbane

Very average

Posted 14/08/2015
Very hard bed unable to get comfortable tear in sheet. Cleaner left rubbish bag in room
Comment from Hotel Management
18/08/2015 by H3028-GM02@accor.com, Hotel Management
Dear Ray, I am sorry to read that you didn't have a comfortable stay with us. I have passed on your feedback to our Executive Housekeeper for their urgent attention. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex MIhardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14/08/2015
The Mercure staff are welcoming and very helpful. I would highly recommend this hotel.
Comment from Hotel Management
18/08/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your positive feedback and for your recommendation, greatly appreciated. We hope that we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Country Victoria

Good transit hotel

Posted 13/08/2015
The staff was very helpful. The food was excellent. The hotel was very central and made my transit through easy would stay there again.
Comment from Hotel Management
18/08/2015 by H3028-GM02@accor.com, Hotel Management
Dear Sonia, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
2 out of 5
by A verified traveller

very close to MYER and city center

Posted 12/08/2015
Pros: close to the city center.
Cons: I could see all dust on the ceiling.
Location: location is awesome near MYER and david jones.
It was good because so close to city center but inside of room is quite disappointing. I know it was cheap price but I could hear next room's all sound even I understanded what they said. Anyway, we were very careful when we spoke.
Comment from Hotel Management
18/08/2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your review. Very pleased that you enjoyed our convenient location. Appreciate your time in raising this issue to our attention. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager