Ratings based on 3,572 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Brisbane

Great location, easy check in.

Posted 24/05/2016
Pros: Fabulous location and is currently being renovated. We were on 10h floor and was very quiet didn't not hear any street or traffic noise.
Cons: The air-conditioner was a bit noisy maybe could do with adjusting as it vibrated quite loudly.
Location: Right in the centre of town. Convenience to all shopping and restaurants. Trams available on Swanson and Bourke with minimal walking.
Great location, comfortable walk from Southern Cross Station (Skybus terminal). Easy check in, very friendly and informative staff. Stayed on level 10 in a twin room, very clean. Would definitely recommend to any style of traveller.
5 out of 5
by A verified traveller

Great hotel as it is central to everything I did

Posted 24/05/2016
Pros: Cost effective, clean & central to everything that I wanted to do.
Cons: Perfect as it is.
Location: Close to Flinders St. Railway Station which I used during my stay. Also close to a myriad of restaurants plus Queen Victoria Market.
All I wanted in a hotel. The staff were very helpful and all my inquiries were answered with a smile. Excellent and a wide variety of food choice for breakfast. I was very comfortable.
3 out of 5
by A verified traveller from Berwick

I expect more from Mercure

Posted 20/05/2016
Hotel is tired, tatty and drastically in need of a make-over
Comment from Hotel Management
23/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Mark, I am sorry that the accommodation provided was below your expectations. Sincerely, Alex MIhardja Operational Project Manager
5 out of 5
by A verified traveller

Great Location

Posted 19/05/2016
Pros: Location location location
Cons: Don't get the breakfast buffet. While the food was fine it's no where near the price you pay
Location: EVERYTHING! It's right in the heart of Melbourne
Great location of a great price with friendly staff. The hotel had everything we needed for a terrific weekend, and so centrally located you couldn't ask for a better place
Comment from Hotel Management
23/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear G, Thank you for your fantastic feedback on our accommodation and location. I am sorry that you didn't find the buffet breakfast was of good value. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller from Launceston

walking distance to major attractions

Posted 19/05/2016
Pros: Location and price
Cons: Bathroom needed renovation however, their is renovation underway at hotel
Location: Theatre, shopping
We have stayed here many times and like the location
Comment from Hotel Management
23/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Maree, Thank you for your review and for your continuous patronage. Indeed the last of the 3 floors of the bathrooms refurbishment are currently taking place and would be completed by July this year. We hope to see you again soon. Sincerely, Alex MIhardja Operational Project Manager
5 out of 5
by A verified traveller

Excellent location, right @ the centre of CBD!

Posted 19/05/2016
Excellent location, close to shopping centres and public transport. The room is basic, but has everything you require and being serviced everyday. The bathroom had just been renovated, modern and new. Staff are very friendly and helpful. The only negative comment was we could hear noise from the corridor whilst people were talking, not from neighborhood rooms though. I booked this room when it was on the daily deal discount which was a bonus. My stay was a wonderful experience and I will certainly go back on my next visit.
Comment from Hotel Management
23/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Kaye, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel and that you had a wonderful experience with us. We look forward to welcoming you back on your next visit. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller from BKK

โรงแรมกลางเมืองในราคาน่าคบ

Posted 15/05/2016
Pros: สถานที่ตั้ง เดินทางสะดวกมาก ติด free tram ราคาไม่สูงเกินไป
Cons: น่าจะแจ้งไปตามเว็บจองโรงแรมก่อนว่าจะมี renovate เพราะฝุ่นเยอะมาก และเสียงดังตั้งแต่ 8 โมงเช้า ปลั๊กน้อย
Location: รอบๆ มีร้านอาหารมากมายให้เลือก เดินไปนิดนึงก็ china town แล้ว ติดห้าง David Jones, Myer, Emporium
รวมๆ ดี พนักงานโอเค ทำเรื่องขอ early ก็ได้เข้าห้องประมาณ 11 โมง ระหว่างรอ มีห้องเก็บกระเป๋าให้ ห้องสะอาดพอใช้ได้ ขนาดไม่เล็กไม่ใหญ่ ห้องน้ำเล็กไปนิด ในห้องมีชา กาแฟ กาต้มน้ำร้อน ตู้เย็น มีไดร์เป่าผม ไม่มีเซฟ ควรติดปลั๊กต่อไปน่าจะดี ถ้ามีอุปกรณ์เยอะ ลงแทรมแล้วเข้าจากทาง swanston st. ได้เลย ไม่ต้องเดินอ้อมไปที่ little bourke ก็ได้
Comment from Hotel Management
18/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Pui, We appreciate your feedback after your recent stay with us. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
2 out of 5
by A verified traveller from UK

outside was nice inside not nice

Posted 14/05/2016
Pros: location in city centre
Cons: room decoration
Location: the location was very good and close to city centre shops ....
the bed was ok but the room and bathroom was look like under constructions the view was terrible surrounded by building and hardly see the sky over all was smell not good .
Comment from Hotel Management
19/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Sam, Thank you for your recent patronage and time to provide feedback . I am disappointed that not everything was as you expected please accept my sincerest apology. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller

Very handy for going to the CBD in Melbourne

Posted 12/05/2016
Pros: Its closeness to all the shops and theatres
Cons: maybe a bit more room in the bathroom
Location: I have mentioned this before the location of this hotel is wonderful
Myself and a friend were only there for three nights but found the staff very obliging, the room, although a bit small was adequate for us , we were sorry that we were on the 11th floor when we specifically asked to be on lower floor , but apart from that we thoroughly enjoyed it all
Comment from Hotel Management
16/05/2016 by H3028-GM02@accor.com, Hotel Management
Dear Jan, We appreciate your time in providing a detailed review after your recent stay with us. Our sincere apologies for the inconveniences experienced due to the room allocation. Regards, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller from NZ

Posted 12/05/2016
Stay there 3/4times a year Great staff very central
Comment from Hotel Management
16/05/2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your positive review and for keep on returning to stay with us. We truly appreciate your continuous patronage. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager