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Reviews of Melbourne CBD Victoria Harbour Short Stay Service Apartments

3.5 out of 5
Melbourne CBD Victoria Harbour Short Stay Service Apartments
889 Collins Street, Docklands, VIC

Reviews

5.4
Rating 10 - Excellent. 3 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 10 out of 39 reviews" "
Rating 4 - Poor. 6 out of 39 reviews" "
Rating 2 - Terrible. 10 out of 39 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
You can’t use the indoor pool
Disappointing as I confirmed that there was an indoor working pool prior to booking only to be told once checked in that we were not allowed to use the indoor pool. This was the only reason why we chose the property for the indoor pool and spa as other properties on have outdoor pools. I also booked 889 Collins Street property but was given 883 Collins street. Our apartment had no coffee table nor outdoor furniture on the balcony so we couldn’t sit out there to enjoy the beautiful view of the water both the Yarra and ocean views. Was told furniture would be delivered the next morning I asked for it to be late morning or 12pm as we were having a very late night and wished to sleep in but the furniture unfortunately did not arrive at all. The pool situation was also supposedly going to be rectified so we could use it but that also did not occur. So over all we were really disappointed. Apartment was clean location is good if going into the City. The ocean water view is beautiful. The location is not very good if you want to be close to the restaurants, Costco, District Docklands, Hoyts etc it is a very far walk. Apartments on the other side are close to those attractions.
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in Jan 2020
Response from j on 15 Feb 2020
thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to bedhead in one room broken, wifi didnt work had to waiy couple hours for someone to come check it out. The tv remote con
Stayed 3 nights in Dec 2019
Response from Jerry on 13 Jan 2020
Dear guest, if you have any objection to the room during your stay, please contact our front desk. Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The apartment was in a nice area, although we had city view, it was still stunning, overlooking the bridge, water and parts of city. 7 out of 10 for cleanliness. Definitely room for improvement here. We never located a remote control for the TV. Kitchen is well equipped, but lacking basics like salt and pepper and capsules for the Lavazza coffee machine provided. The biggest disappointment was the check in. You have to collect the keys from another although nearby building. The collection of keys is unproblematic, but no one communicated to us that the reception was not in the building. Neither was it easy to figure out what telephone number to call. The tel. Provided on Expedia is simply incorrect. Once we got in touch with the reception, everything went smoothly from there. Staff was great and helpful. We were given a late check out option for $20 and a parking spot for another $20. Location was wonderful, a Woolworth around the corner, a variety of cafes and restaurants. So all in all a good experience. Views were the best feature of the apartment! Loved them
Stayed 1 night in Dec 2019
Response from Jerry on 13 Jan 2020
thank you

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the closeness to the tram Didn’t like that the room hadn’t been cleaned prior to our entry. One single bed was broken, the so called king bed was a round bed and hard as concrete. One of the key fobs wasn’t programmed and we got stuck on the parking garage There was NO ONE to contact for these maintenance issues There was also no info on where the office was to get the keys. Had to ask other people for help - WAS NOT WORTH THE MONEY I PAID
Stayed 5 nights in Nov 2019
Response from J on 4 Dec 2019
The key to the parking lot can only leave from authorized exits, not all exits are authorized. Please read our parking lot guide,Your room is a king-sized round bed. This is a luxurious suite. If you do not like round beds, you can tell us and we will arrange other rooms for you. We told us that the single bed was damaged when you left, but we checked the room before you checked in, and we are not sure who caused it. If you find any damage, you should contact our front desk when you check in.

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Wasn't very clean, furniture stained and out dated. Great location, excellent views
Stayed 1 night in Nov 2019
Response from J on 25 Nov 2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from J on 25 Nov 2019
thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good value, easy to get to cbd, great pool and spa!
Stayed 5 nights in Nov 2019
Response from j on 19 Nov 2019
thank you

2/10 Terrible

Anna

Business traveller
Disliked: Staff & service, property conditions & facilities
Totally Inconvenient
$400 bond required, key drop off next day was ridiculous. Had to return the key by 10am but office only opened at 9:30 so half an hour to do so and I needed to go to work at 8am so had to leave work and go back to drop the key off. Could not leave key in the apartment because you couldn’t lock the door from the inside and they had my $400 bond which would be at risk. Won’t be staying again and would not recommend.
Stayed 1 night in Nov 2019
Response from J on 19 Nov 2019
For the $400 bond, we will refund it after you check out as long as you do not damage the apartment.

2/10 Terrible

Cade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from J on 6 Nov 2019
The guests was no show

6/10 Okay

Ree

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location and views. Apartment wasn’t the cleanest I’ve been to, and the bedding sheets etc far from good quality, I could see through bottom sheet was so thin.
Stayed 2 nights in Oct 2019
Response from J on 13 Nov 2019
Thank you for your suggestion

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Close to tram line and walking distance to shops. Appartment had full kitchen which was really handy, but the stained carpets need to be replaced, not a good look.
Stayed 3 nights in Oct 2019
Response from J on 10 Oct 2019
Welcome to stay again

8/10 Good

Josette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from J on 10 Oct 2019
Welcome to stay again

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Oct 2019
Response from J on 10 Oct 2019
Welcome to stay again

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from J on 10 Oct 2019
Welcome to stay again

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy communication with location manager. Very clean. Amentities made for comfotable stay. Matresses were very soft which led to a lack of restful sleep. There was only a fitted sheet on the bed, no flat sheet. The duvet was warm enough, but there was no flat sheet. I would have preferred more thickness and weight with the towels that were provided. If the beds were more comfortable this would have been the ideal place to stay in Melbourne.
Stayed 2 nights in Aug 2019
Response from Jerry on 31 Aug 2019
Welcome to stay again

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
We didn’t like that we only got 1 key between 4 people. There was also stains on the bedroom floors. The couch could only fit 2 people.
Stayed 3 nights in Aug 2019
Response from J on 5 Dec 2019
..

8/10 Good

Verified traveller

Liked: Property conditions & facilities
It’s an apartment; no service to speak of. It’s well maintained but dirty in the predictable places; eg dusty skirting board. Kitchenette is sparse. Beds with creaky springs. Location is super convenient into CBD and a big supermarket, but otherwise quite dead.
Stayed 4 nights in Aug 2019
Response from Jerry on 24 Aug 2019
Thank you for your message, we will do better, welcome to stay again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in the 2 bedroom apartment and hence we did not stay.. The kitchen had dirty dishes in the dishwasher, food crumbs all over, the stove was not clean, there was opened milk and coffee, cupboards were very greasy, the carpets were all stained and had an odour which I believe was pet urine, the beds only had a bottom sheet and doona with cover, poor quality mattress not even a 3 star hotel type, bathroom had opened and used toiletries. I have travelled extensively and even in a 3rd world country the rooms are cleaner. Very disappointed in the unit we booked. Left immediately.
Stayed 3 nights in Jun 2019
Response from you on 6 Jul 2019
This is a false comment, the customer is unable to reach the hotel and asks for a free cancellation. This does not comply with the booking policy, the customer does not accept check-in and does not accept cancellation fees. After communicating with the booking platform, we cancel the customer order for free.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The location is good with Tram straight out front, the quality of furnishings is of low quality and dealings with apartment management is of low standards.
Stayed 2 nights in Jun 2019
Response from Jerry on 1 Jul 2019
thanks for your suggestions

10/10 Excellent

Maree, Pakenham, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful position with great views all the way to the bay. Very spacious for a family of four adults. Full kitchen, Free Inner Melbourne Tram stop right out the front. Worth coming to stay I think its a great price for inner city Melbourne with a hop skip and jump to Marvel stadium so would be great for event weekends.
Stayed 2 nights in May 2019
Response from J on 9 May 2019
Welcome to come again

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
The room wasn’t the room I booked on Wotif, was still charged same rate for a room that should have been a cheaper room. The room was not very clean also. Location was good.
Stayed 4 nights in Apr 2019
Response from J on 9 May 2019
We will handle it as soon as possible

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beds & bedding were old and uncomfortable. Couch & beds were way to low to the ground, if a person had limited mobility they would have trouble getting off the couch and out of the beds.
Stayed 1 night in Apr 2019
Response from jerry on 16 Apr 2019
Thank you for your suggestion, we will do better

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It had a funny smell derty carpets xxxxcccccccccccccccc
Stayed 2 nights in Apr 2019
Response from J on 9 May 2019
We will handle it as soon as possible

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, tram stop right outside. Fantastic views over Victoria Harbour.
Stayed 2 nights in Apr 2019
Response from j on 11 Apr 2019
thanks

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Waited over an hour to get a response to check in , linen was dirty, beds were broken , would never return
Stayed 1 night in Mar 2019
Response from J on 3 May 2019
Dear customer, our check-in time is 3:00pm-8:00pm, check-out time is 10:30am-11:00am

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from j on 11 Apr 2019
thanks

6/10 Okay

Verified traveller

Disliked: Staff & service
Great position, good size apartment were the PROS A round Bed (?), not overly clean, no bathmat, disappointing communication re parking, exit procedure were the CONS
Stayed 5 nights in Feb 2019
Response from J on 26 Feb 2019
Welcome to your next stay

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This apartment has awesome views and I had no issues with contacting the accommodation. There is also the free tram zone out the front and a supermarket across the road and DFO is on a short walk away.
Stayed 2 nights in Jan 2019
Response from jerry on 30 Jan 2019
Thank you so much for your support, we welcome you to come again.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location and access to public transport was excellent. The apartment was not clean, there was only one sheet on the bed and no soap in the bathroom.
Stayed 2 nights in Jan 2019
Response from Jerry on 22 Jan 2019
Dear customer, I am very sorry to leave you with an unpleasant experience. We have provided enough towels and hand soap, shower gel, shampoo and conditioner for your use. Thank you。

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not deliver on what was promised eg: harbour views, smart tv. Elite condominium it wasnt! More like a barely acceptable hotel room. The master bed was extremely uncomfortable and there was a major leak in the master bathroom, wetting bedroom carpet and my possessions in the process.
Stayed 3 nights in Jan 2019
Response from RUI on 16 Jan 2019
The problem with the carpet has been solved.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location at Docklands couldn’t be better. Jump straight in the free tram or walk into town. Woolworths 100 meters away. From our apartment on the 16th floor, looking towards the Marvel Stadium, the views couldn’t be better. Well thought out apartment, loved it!
Stayed 8 nights in Dec 2018
Response from rui on 16 Jan 2019
Looking forward to the next encounter

4/10 Poor

Traveler-G, Sydney

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bedding is the cheapest they could buy and they only have a China number strange for an Australian company. Very hard to contact and a 3:30pm checkin time - hope your flight is not an early one.
Stayed 2 nights in Nov 2018
Response from J on 5 Dec 2019
.

8/10 Good

Melanie, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous location, clean and sufficient. Love the personal touches of shampoo, conditioner and body soap in dispensers already. Easy checkin for keys and very helpful to deal with. Gave late check out for a couple hours. Kids loved the pool and parking was an added bonus.
Stayed 2 nights in Oct 2018
Response from J on 26 Nov 2018
welcome

4/10 Poor

John, AUS

Disliked: Staff & service, property conditions & facilities, room comfort
Communication and apartment itself very bad
We had to make multiple phone calls to get in contact to get the keys which meant checking in really late on the day after many phone calls contacting Taiwan, Expedia and being disconnected multiple times and starting all over again, a very stressful experience. The apartment itself lacking quite a few things, beds and pillows not comfortable at all and not enough towels for the 4 of us. Oven hasn't even been plugged in yet so couldn't get that going. The Pool and spa bits were nice and public transport runs straight the property which is handy.
Stayed 2 nights in Aug 2018
Response from Jerry on 12 Oct 2018
We have updated our contact details to improve the customer experience

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable night stay
The Apartment was new, location was good as you could get a short free tram into the city, a supermarket across the road was very convenient but apart from that there was anything really to do there so we went into the city. Couldnt get in contact with agent until that morning even though it says at least 24 hours after hours of trying the day before. Comfortable not big apartment if you just need drinks and a 2 bedroom quiet stay its pretty good.
Stayed 1 night in May 2018

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Quiet clean and really nice view
Stayed 1 night in May 2018

4/10 Poor

Janet , Sydney NSW Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but poor care to detail
Location wise this apartment was excellent but that's where it ended. After check in we discovered that the following basic items were non existent: no hand soap in the bathroom, no hand towel in the bathroom, no tea towel in the kitchen, no washing powder for the washing machine, no dryer for washing or clothes rack to accommodate wet washing, limited amount of shower gel (which ran out on the third day), a tiny bar refrigerator which did not adequately allow for any frozen foods to be kept appropriately, two used and dirty sink cloths and one worn and used scourer. The cleanliness of the cooking area was lacking. That night we purchased hand soap, tea towels, soap powder and pegs as we utilised coathangers to dry clothing, chux cloths and a hand towel. Given that we paid in excess of $1800.00 for our accommodation it would be fair to say that we expected at least some basic provisions. These issues are of course fixable.
Stayed 5 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Outrageous Experience
In the check-in procedure it wrote "Contact the hotel 24 hours prior for check-in arrangement". The only available contact method on Expedia is a phone number with a Taiwan country code, where this is an Australian property! Called 20+ times there's nobody picking up. Called Expedia hotline instead and received an alternate contact method of a gmail email address, from the email address it seems the staff is called "William". Zero response on email and phone after check in time. The property doesn't have a front desk or door-staff so there's nobody you can reach for help. I solved the problem by wandering around the property and asking everyone I see "If you happen to know a William that manages room here". Finally I found a guy that happens to know THE William, and kind enough to give me an Australian mobile number so that I can reach him. The whole Check-in progress took me 2 hours of asking around. Expedia failed to censor the quality of the properties they sell, for - 1. Incorrect property contact method 2. Zero-Response from the property thought-out the entry stay Thank god I didn't get arrested for loitering. Won't recommend anyone to stay in this property.
Stayed 2 nights in Feb 2018